Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Property class: 4

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Reviews

9.0 out of 10
Wonderful

Beachfront energy in Cancun’s Hotel Zone

Sunscape Cancun Resort & Spa brings Mediterranean and Spanish-influenced style to a prime Hotel Zone beachfront, set on soft white sand with clear Caribbean water. Days revolve around a lively main pool and a lineup of dining that ranges from buffets to à la carte favorites. When it is time to reset, Aura Spa adds a hydrotherapy circuit with steam bath, outdoor tub, and sauna.

  • Beachfront in the Hotel Zone

    Step from the resort onto a quarter-mile of white sand with open sea views.

  • Dining anytime

    From buffets to café stops and quick bites, food and drinks stay easy to find day or night.

  • Family water play

    Two splash parks and a pirate-themed zone keep younger travelers busy between swims.

Amenities

  • Serenely set adults-only pool for quiet time
  • Casual beachfront bar with built-in swings
  • 24-hour coffee shop for drinks and snacks
  • In-room minibars stocked on arrival
  • Private furnished balconies or terraces in every stay
  • Plaza La Isla shopping and entertainment nearby
These property details are summarized by AI

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Master Suite King

A modern hotel room with a large bed, bedside lamps, a flat-screen TV, and a large window with curtains.

Master Suite King

  • 640 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite 1 King Bed

A spacious hotel room with a large bed, a balcony with a view of the ocean, and a seating area with wicker furniture.

Presidential Suite 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1352 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite King Beachfront Swim up

A couple in a swimming pool with a view of the ocean and palm trees.

Junior Suite King Beachfront Swim up

7.8 out of 10
Good
(6 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Double Accessible

A hotel room with two beds, a nightstand with a lamp, and a flower vase.

Junior Suite Double Accessible

  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Accessible

A modern hotel room with a large bed, bedside lamps, a flat-screen TV, and a large window with curtains.

Junior Suite King Accessible

  • Lagoon view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Junior Suite, King Bunk and Trundle Bed

A hotel room with a large bed, a ceiling fan, a TV, a coffee maker, and a view of the outside balcony.

Family Junior Suite, King Bunk and Trundle Bed

7.6 out of 10
Good
(24 reviews)
  • Resort view
  • 388 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Large Twin Trundle Bed and 1 Large Twin Bunk Bed

View all photos for Deluxe Junior Suite Double Lagoonview

A hotel room with two beds, a nightstand, a lamp, and a decorative wall panel.

Deluxe Junior Suite Double Lagoonview

  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite King Lagoonview

A hotel room with a bed, a sofa, a painting of palm trees, a ceiling fan, and a window with curtains.

Deluxe Junior Suite King Lagoonview

9.4 out of 10
Exceptional
(6 reviews)
  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite Ocean View Double

A hotel room with a large bed, a desk, a chair, a large window with curtains, and a ceiling fan.

Deluxe Junior Suite Ocean View Double

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double Beachfront

A hotel room with two beds, a TV, a coffee maker, and a view of the beach.

Junior Suite Double Beachfront

7.2 out of 10
Good
(5 reviews)
  • Ocean view
  • 427 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Beachfront

A modern hotel room with a bed, a sofa, a small table, and a painting of palm trees.

Junior Suite King Beachfront

  • Ocean view
  • 427 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Junior Suite Ocean View King

A hotel room with a bed, a sofa, a painting of palm trees, a ceiling fan, and a window with curtains.

Deluxe Junior Suite Ocean View King

8.6 out of 10
Excellent
(10 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Sun Club Master Suite Ocean Front King

Room

Sun Club Master Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 640 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Master Suite Ocean View King

A hotel room with a large bed, a ceiling fan, a TV, and a view of the ocean.

Master Suite Ocean View King

8.8 out of 10
Excellent
(6 reviews)
  • Ocean view
  • 640 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean Front Double

A hotel room with two beds, each with a teal bedspread, white linens, and matching pillows. There is a wooden headboard with a herringbone pattern and a wall-mounted lamp between the beds.

Junior Suite Ocean Front Double

9.4 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 391 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean Front King

A hotel room with a bed, a sofa, a coffee table, a painting of palm trees, and a window with curtains.

Junior Suite Ocean Front King

8.6 out of 10
Excellent
(30 reviews)
  • Ocean view
  • 391 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

A hotel room with two beds, each with a teal bedspread, white linens, and matching pillows. There is a wooden headboard with a herringbone pattern and a wall-mounted lamp between the beds.

Junior Suite Ocean View Double

8.2 out of 10
Very good
(35 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

A hotel room with two beds, a nightstand with a lamp, and a flower vase.

Junior Suite Double

8.2 out of 10
Very good
(77 reviews)
  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

A hotel room with a large bed, a ceiling fan, a view of the sea, a dining area with a table and chairs, and a kitchenette.

Junior Suite King

8.8 out of 10
Excellent
(99 reviews)
  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Bed

A hotel room with two beds, a ceiling fan, a TV, a balcony with a view of palm trees, and a dining area with chairs and a table.

Standard Double Bed

9.2 out of 10
Wonderful
(14 reviews)
  • Resort view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

A modern hotel room with a large bed, a flat-screen TV, a desk, and a balcony with a view.

Junior Suite Ocean View King

8.8 out of 10
Excellent
(51 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for King Room

A modern hotel room with a large bed, bedside lamps, a flat-screen TV, and a large window with curtains.

King Room

8.0 out of 10
Very good
(5 reviews)
  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Located on the beach, Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is in Zona Hotelera, a neighborhood in Cancun with great shopping. Iberostar Cancun Golf Course and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Traveling with kids? Consider El Sol de Cancun, or check out an event or a game at Oasis Arena. Water skiing, windsurfing, and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby. Visit our Cancun travel guide
View more Resorts in Cancun
Map
Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • A wooden pier extending into calm waters with boats docked at the end.
    Nichupté Lagoon
    2 min walk - 0.1 miles
  • A beach with clear blue water, people sunbathing, and a tall hotel in the background.
    Chac Mool Beach
    18 min walk - 1.0 mile
  • A waterfront with a wooden pier, palm trees, and overwater bungalows.
    La Isla Shopping Mall
    18 min walk - 1.0 mile
  • A beach with turquoise waves, sandy shore, and tall buildings in the background.
    Forum Beach
    4 min drive - 1.1 miles
  • The exterior of the Interactive Aquarium Cancun, featuring a blue facade, a Mexican & Seafood restaurant, and a Market Place.
    Cancun Interactive Aquarium
    4 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN)
    23 min drive

Restaurants

  • El Mirador
    8 min walk
  • Bubba Gump Shrimp Co.
    4 min walk
  • Flor De Sal
    7 min walk
  • El Oriental
    7 min walk
  • Viaggio
    1 min walk

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

  • Property highlights
  • Near La Isla Shopping Mall and Forum Beach, Sunscape Cancun All-Inclusive Resort & Spa by Hyatt provides free water park access, a nightclub, and an airport shuttle. Treat yourself to a manicure/pedicure, a body treatment, or hydrotherapy at Aura Spa, the onsite spa. Be sure to enjoy Mexican cuisine and ocean views at the 10 on-site restaurants. Fitness classes are offered at the gym; other things to do include beach volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as a beach bar and a poolside bar.
  • Other perks include:
    • 2 outdoor pools and a children's pool, along with a waterslide, sun loungers, and pool umbrellas
    • Free self parking and valet parking
    • A roundtrip airport shuttle (surcharge), babysitting (surcharge), and wedding services
    • Concierge services, a front-desk safe, and 5 meeting rooms
    • Guest reviews say great things about the family-friendly amenities, dining options, and breakfast
  • Room features
  • All 458 rooms feature comforts such as premium bedding and air conditioning, as well as thoughtful touches like free stocked minibars and free WiFi. Guest reviews highly rate the clean rooms at the property.
  • More amenities include:
    • Bathrooms with showers and tubs or showers
    • 55-inch plasma TVs with cable channels
    • Wardrobes/closets, recycling, and childcare services

All inclusive details

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals and snacks included
    • Room service during certain hours
    • In-room minibar (all beverages included)

Land activities

    • Fitness facilities
    • Soccer

Entertainment

    • Onsite entertainment and activities
    • Onsite live performances
    • Theme parties

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: Green Globe. For more information on what this certification requires and verifies, please visit their website.

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Property amenities

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 005-007-000949/2025

Frequently asked questions

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

As of Oct 1, 2026, prices found for a 1-night stay for 2 adults at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt on Oct 17, 2026 start from $286, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sunscape Cancun All-Inclusive Resort & Spa by Hyatt pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Check-out is at noon.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yes, the property is all-inclusive. Activities include soccer.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

9.0

Wonderful

9.2

Cleanliness

8.8

Amenities

9.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 4354 out of 6846 reviews
Rating 8 - Good. 1508 out of 6846 reviews
Rating 6 - Okay. 575 out of 6846 reviews
Rating 4 - Poor. 189 out of 6846 reviews
Rating 2 - Terrible. 220 out of 6846 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean and helpful hotel , beast service and great food 😊✌️
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice very clean. Definitely will go again.
Stayed 4 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been coming to this hotel for years now and it's pretty consistent - friendly staff, always clean, food is fantastic, and I love that the coffee shop with pastries is 24hrs!
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fish tacos were amazing!
Stayed 7 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools were excellent
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience the food was amazing the staff were very nice and friendly
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and excellent food.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best food was the dinner restaurants. They cleaned your room everyday and free coffee with snacks was wonderful
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, food and the entire resort. Best experience.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms, delicious food and friendly staff
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great....beach, excursions, resort, restaurants!! The staff was so helpful and friendly. Our room was absolutely beautiful!! My husband and I stayed in the junior suite king oceanview and it was spectacular!! The food was delicious!! Highly recommend this resort!
Stayed 7 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly, everything is close to each other(pool, beach, snacks) highly recommand
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and good shows
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and nice. Clean room The buffet food were all delicious and numerous Will definitely come back with my whole family next year
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is well located and the staff is amazing; nevertheless, the property is old and ready to be upgraded. There is a great variety of food and 4 extra restaurants. Entertainment was a little week.
Stayed 7 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly! The rooms were clean and well maintained. We would definitely stay here again.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at this hotel were so friendly and helpful. Staff is so attentive right when walking through the doors. I appreciate they help coordinate and keep track of where each of us stay especially during excursions so they make sure we return safely.
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was on point
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING staff! Food was fantastic, entertainment exceeded expectations. Overall a wonderful place to vacation!
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything, the food and the facilities. The staff were great especially the teachers from kids explorers.
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star ! Family friendly resort !
Stayed 4 nights in Jul 2026
Verified review

6/10 Okay

Was good but they need to have more activities
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and very spacious. Staff very polite and courteous. Hotel close to mall, and shopping places. Food and drinks very very good.
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff made a huge difference in our stay. They are very friendly
Stayed 11 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is very clean and food esp the buffet is excellent. We would go back anytime.
Stayed 4 nights in Jul 2026