Title: Charlotte Street Hotel, Firmdale Hotels Reviews, Deals & Photos 2026 - Expedia [See all properties](http://www.expedia.com/Hotel-Search?regionId=&selected=525536&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Charlotte Street Hotel, Firmdale Hotels This stylish hotel near Oxford Street and Leicester Square delivers luxury with attentive service that makes guests feel genuinely welcome in central London ## Photo gallery for Charlotte Street Hotel, Firmdale Hotels ![Terrace/patio - Charlotte Street Hotel, Firmdale Hotels (London)](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/eeb46f7d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Dining room - Charlotte Street Hotel, Firmdale Hotels (London)](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/w8254h6200x0y0-05ad5209.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Charlotte Street Hotel, Firmdale Hotels (London)](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/23cec6e5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance - Charlotte Street Hotel, Firmdale Hotels (London)](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/b6db450a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Frette Italian sheets, premium bedding, minibar, in-room safe - Charlotte Street Hotel, Firmdale Hotels (London)](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/26532d30.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Charlotte Street Hotel, Firmdale Hotels, in the heart of London offers a sophisticated retreat. Guests can book massages and spa treatments, enjoy breakfast at Oscar restaurant, and use in-room WiFi. Previous guests consistently praise the helpful, attentive staff. ## Reviews 9.6 Exceptional ## Popular amenities - Spa - Free WiFi - Restaurant - Air conditioning - Gym - Breakfast available ## Check prices for these days [Tonight ](https://www.expedia.com/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=525536&PinnedHotelID=525536&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=525536&PinnedHotelID=525536&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.com/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=525536&PinnedHotelID=525536&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=525536&PinnedHotelID=525536&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.com/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=525536&PinnedHotelID=525536&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=525536&PinnedHotelID=525536&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.com/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=525536&PinnedHotelID=525536&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=525536&PinnedHotelID=525536&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed Showing 11 of 11 rooms ### View all photos for Queen Room ![Frette Italian sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/d78476e6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Queen Room ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Premium bedding Frette Italian linens Bathrobes - 205 sq ft - Sleeps 3 - 1 Queen Bed ### View all photos for Superior Room ![Superior Room | Frette Italian sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/32bdadd2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room 9.4 Exceptional 3 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Premium bedding Frette Italian linens Bathrobes - 250 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Luxury Room ![Luxury Room | Frette Italian sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/c5a4fc23.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room 10.0 Exceptional 1 review ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Premium bedding Frette Italian linens Bathrobes - 370 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Deluxe Room ![Deluxe Room | Frette Italian sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/203a883b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 10.0 Exceptional 6 reviews ### Highlights Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Premium bedding Blackout drapes/curtains - 395 sq ft - Sleeps 3 - 1 King Bed ### View all photos for 1 Bedroom Virginia Woolf Suite ![1 Bedroom Virginia Woolf Suite | Frette Italian sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/2871f648.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 Bedroom Virginia Woolf Suite ### Highlights Separate sitting area Individually furnished Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Frette Italian linens - 700 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Penthouse Suite ![Penthouse Suite | Frette Italian sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/ae09be21.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Penthouse Suite ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Premium bedding Frette Italian linens Bathrobes - 700 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Loft Suite ![Loft Suite | Frette Italian sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/529aea7e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Loft Suite ### Highlights Individually furnished Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Premium bedding Frette Italian linens - 463 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Superior Loft Suite ![Superior Loft Suite | Frette Italian sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/764cb58a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Loft Suite ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Premium bedding Frette Italian linens Bathrobes - 495 sq ft - Sleeps 4 - 1 Queen Bed ### View all photos for Luxury Junior Suite ![Luxury Junior Suite | Frette Italian sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/w2246h1500x4y0-0964a33f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Junior Suite ### Highlights Individually furnished Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Frette Italian linens Premium bedding - 377 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Junior Suite ![Deluxe Junior Suite | Frette Italian sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/42a3e07c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Junior Suite 10.0 Exceptional 1 review ### Highlights Individually furnished Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Frette Italian linens Premium bedding - 420 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Junior Suite, Mobility Accessible ![Junior Suite, Mobility Accessible | Frette Italian sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/a23cfc57.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Mobility Accessible ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Premium bedding Frette Italian linens Bathrobes - Sleeps 3 - 1 King Bed ## You may also like Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/4300/4278/cca6b6c2_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The London EDITION London City Centre - Free WiFi - Restaurant - Air conditioning - Gym 9.4 Exceptional 433 reviews $437 nightly $525 total Mar 29 - Mar 30 Total with taxes and fees [](https://www.expedia.com/London-Hotels-The-London-EDITION.h4278.Hotel-Information?chkin=2026-3-29&chkout=2026-3-30&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=fa8302e7-4f0e-4d4f-8a7e-7b331c44c9ff&top_cur=USD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/480000/470300/470265/b49888f2_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sanderson London, a Morgans Originals hotel London City Centre - 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More rewards for more adventures! [Sign in](https://www.expedia.com/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Charlotte-Street-Hotel.h525536.Hotel-Information%3Fsiteid%3D1%26langid%3D1033%26clickref%3D1101lCp6nrcm%26affcid%3DUS.DIRECT.PHG.1011l335453.1100l68075%26ref_id%3D1101lCp6nrcm%26my_ad%3DAFF.US.DIRECT.PHG.1011l335453.1100l68075%26afflid%3D1101lCp6nrcm%26affdtl%3DPHG.1101lCp6nrcm.)[Sign up, it's free](https://www.expedia.com/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Charlotte-Street-Hotel.h525536.Hotel-Information%3Fsiteid%3D1%26langid%3D1033%26clickref%3D1101lCp6nrcm%26affcid%3DUS.DIRECT.PHG.1011l335453.1100l68075%26ref_id%3D1101lCp6nrcm%26my_ad%3DAFF.US.DIRECT.PHG.1011l335453.1100l68075%26afflid%3D1101lCp6nrcm%26affdtl%3DPHG.1101lCp6nrcm.) ## About the neighborhood Located in London City Centre, a neighborhood in London, Charlotte Street Hotel, Firmdale Hotels is in the entertainment district and near a metro station. The British Museum and Marble Arch are notable landmarks, and travelers looking to shop may want to visit Oxford Street and Marylebone High Street. Traveling with kids? Don't miss London Eye and Madame Tussauds Wax Museum. [Visit our London travel guide](https://www.expedia.com/London.dx178279) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.51844%2C-0.13488&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Nu9d3Z8AB1Y4LLFLH8CSzxD7fB4=) 15-17 Charlotte Street, London, England, W1T 1RJ ### What's nearby - ![Estação do metrô de Londres: Tottenham Court Road](https://images.trvl-media.com/place/6162015/fe985d8f-8a06-4a28-b16f-bb11a75e7754.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tottenham Court Road 1 min walk \- 0.1 miles - ![Theatreland](https://images.trvl-media.com/place/2114/ca568261-b65a-4155-a4fe-3518801ef723.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Theatreland 2 min walk \- 0.1 miles - ![Beautiful view of the garden in Russell square with residential buildings view](https://images.trvl-media.com/place/507740/f0d8640e-d14f-4067-b8ec-8cb3adc4d8cf.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Russell Square 9 min walk \- 0.5 miles - ![The British Museum featuring interior views as well as a large group of people](https://images.trvl-media.com/place/501529/ff2f6acb-b00c-4e77-93a0-f1df7c75d94e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) The British Museum 9 min walk \- 0.5 miles - ![Leicester Square featuring a city, signage and street scenes](https://images.trvl-media.com/place/508411/da548a44-2724-43e8-9967-cc5b2c20edcd.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Leicester Square 11 min walk \- 0.6 miles ### Getting around - Goodge Street Underground Station 4 min walk - Tottenham Court Road Station 7 min walk - Heathrow Airport (LHR) 60 min drive ### Restaurants - Italian Bear Chocolate 1 min walk - ROKA Charlotte Street 1 min walk - Lantana Cafe 2 min walk - Fitzroy Tavern 2 min walk - Six by Nico London 1 min walk ## About this property ### Charlotte Street Hotel, Firmdale Hotels Luxury boutique hotel near The British Museum Near Oxford Street and Leicester Square, Charlotte Street Hotel, Firmdale Hotels provides a terrace, a library, and dry cleaning/laundry services. Treat yourself to a massage at the onsite spa. The on-site restaurant, Oscar, offers breakfast, brunch, lunch, dinner, and kids' meals. Free in-room WiFi is available to all guests, along with a fireplace in the lobby and a bar. Additional perks include: - Limo/town car service, full breakfast (surcharge), and valet parking (surcharge) - Babysitting (surcharge), a front-desk safe, and meeting rooms - Multilingual staff, a porter/bellhop, and wedding services - Guest reviews say great things about the helpful staff Room features All 52 rooms have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like air conditioning and bathrobes. Extra conveniences in all rooms include: - Hypo-allergenic bedding, Frette Italian sheets, and rollaway/extra beds (surcharge) - Bathrooms with designer toiletries and showers - Flat-screen TVs with cable channels - Free infant beds, daily housekeeping, and desks ## Similar properties ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/1000000/10000/3900/3874/eee8ee85.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Montague On The Gardens London City Centre - Pet friendly - Free WiFi - Restaurant - Air conditioning 9.6 Exceptional 1,002 reviews $219 nightly $263 total Apr 6 - Apr 7 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=3874&PinnedHotelID=3874&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/570000/565700/565604/338ad95d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Bloomsbury London City Centre - Free WiFi - Restaurant - Air conditioning - Gym 9.6 Exceptional 1,002 reviews $298 nightly $357 total Apr 5 - Apr 6 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=565604&PinnedHotelID=565604&HadPinnedHotel=true®ionId=-1&adults=2) ![Penthouse (London Eye View) | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/480000/470900/470865/bda072e9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### St Martins Lane London, a Morgans Originals hotel London City Centre - Pet friendly - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 1,000 reviews $311 nightly $373 total Mar 29 - Mar 30 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=470865&PinnedHotelID=470865&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/2000000/1660000/1653200/1653152/0feeb041.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Haymarket Hotel, Firmdale Hotels London City Centre - Pool - Spa - Free WiFi - Restaurant 9.8 Exceptional 564 reviews $607 nightly $729 total Apr 6 - Apr 7 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=1653152&PinnedHotelID=1653152&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop bar, alfresco dining, open daily](https://images.trvl-media.com/lodging/1000000/10000/100/1/99b3c71d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Treehouse Hotel London London City Centre - Pet friendly - Free WiFi - Restaurant - Breakfast available 9.0 Wonderful 521 reviews $300 nightly $361 total Mar 29 - Mar 30 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=1&PinnedHotelID=1&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/1000000/10000/2300/2276/d6efcfaf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Chesterfield Mayfair London City Centre - Pet friendly - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 1,002 reviews $290 nightly $349 total Mar 29 - Mar 30 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=2276&PinnedHotelID=2276&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/700000/693900/693827/w5755h3835x5y5-658519f4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Trafalgar St. James London, Curio Collection by Hilton London City Centre - Free WiFi - Restaurant - Air conditioning - Gym 9.4 Exceptional 1,000 reviews $325 nightly $390 total Mar 29 - Mar 30 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=693827&PinnedHotelID=693827&HadPinnedHotel=true®ionId=-1&adults=2) ![Classic Room | Premium bedding, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/58000000/57980000/57972100/57972013/1fbbbb7d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Mayfair Townhouse London City Centre - Pet friendly - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 1,181 reviews $272 nightly $327 total Apr 12 - Apr 13 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=57972013&PinnedHotelID=57972013&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; 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includes in/out privileges) ### Food and drink - Daily full breakfast available 7:00 AM to 11:00 AM for a fee: GBP 28 per person - A bar/lounge - A restaurant ### Restaurants on site - Oscar ### Things to do - Full-service spa - Gym - Library ### Family friendly - Babysitting (surcharge) - In-room crib - Laundry facilities - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 43 square feet of conference space - Meeting rooms ### Outdoors - Terrace ### Full-service spa - In-room massages - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Elevator ### More - 1 building - 5 floors - Banquet hall - Built in 2000 - Fireplace in lobby - Smoking not allowed ## Room amenities ### Bedroom - Free crib - Frette Italian sheets - Hypo-allergenic bedding - Rollaway/extra bed (surcharge) ### Bathroom - Bathrobes - Designer toiletries - Hair dryer - Shower - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - 24-hour room service - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Free daily newspapers - Iron/ironing board on request - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: anytime Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are available for GBP 78.0 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for full breakfast: approximately GBP 28 per person - Secured valet parking fee: GBP 70 per day (in/out privileges) - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: GBP 78.0 per night - Service fee: 5 percent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ## Frequently asked questions ### Is Charlotte Street Hotel, Firmdale Hotels pet-friendly? ### How much does it cost to stay at Charlotte Street Hotel, Firmdale Hotels? ### How much is parking? ### What time is check-in at Charlotte Street Hotel, Firmdale Hotels? ### What time is check-out at Charlotte Street Hotel, Firmdale Hotels? ### Where is Charlotte Street Hotel, Firmdale Hotels located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Charlotte Street Hotel, Firmdale Hotels Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.com/lp/b/content-guidelines) ### 10 Cleanliness ### 9.6 Location ### 9.8 Staff & service ### 9.8 Property conditions & facilities 10 - Excellent 178 8 - Good 24 6 - Okay 4 4 - Poor 3 2 - Terrible 1 ## Reviews ### 10/10 Excellent #### Michael Jan 7, 2026 Liked: Cleanliness, amenities, property conditions & facilities Amazing staff, comfortable rooms and public spaces. ##### Michael Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Elizabeth Dec 5, 2025 Liked: Cleanliness, amenities, property conditions & facilities Wonderful room and staff and entire experience ##### Elizabeth Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Andrew Nov 16, 2025 Liked: Cleanliness, amenities Attentive service, comfortable room ##### Andrew Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Sekiya Oct 19, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### London’s best! One of our favorite hotels in the world. Luxurious without being fussy. The rooms are so comfortable and the service is incredible. ##### Sekiya Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Kara Jul 16, 2025 Liked: Amenities, property conditions & facilities Great spot - good restaurant and comfortable spacious room. Quiet too. ##### Kara Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Marji Sep 21, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel in great location ##### Marji Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Jeff Jun 29, 2024 Liked: Cleanliness, staff & service, property conditions & facilities What a lovely, beautifully decorated place where the attentive staff enhances the experience. ##### Jeff Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Andrea May 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My first trip staying at the hotel. I would absolutely stay again. The area is fantastic. Great restaurant and shops, away from the traffic and tourists in soho. The staff was incredible. They had everything were incredibly helpful and friendly. And THE BED! So comfortable. ##### Andrea Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Jackie Jun 12, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a great little luxury hotel with lots of character and individually beautifully decorated rooms. It's super comfortable and welcoming with helpful, knowledgeable staff. There are lots of excellent restaurants in the area. Great stay even if too brief. ##### Jackie Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Avraham May 21, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Charming Excellent hotel on a charming street. Great location, friendly staff and lovely decor. Extremely well maintained and a pleasure. Will certainly be back! ##### Avraham Stayed 4 nights in May 2024 ### 10/10 Excellent #### Matthew Jan 2, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### London Sophistication Excellent Hotel. Amazing Service. One of the best hotels I have ever stayed at. ##### Matthew Stayed 5 nights in Dec 2023 ### 10/10 Excellent #### Christina Nov 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Whenever I’m in London, this is where I stay. Excellent hotel. Bustling restaurant and hotel lobby but once in your room it’s silent. Amazing acoustics in terms of noise. Super cozy and great breakfast. Highly recommend! ##### Christina Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Dana Jan 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staying at Charlotte Street is a home away from home, as a Firmdale property the style and amenities are top notch and the staff is excellent. 10 out of 10 as always. ##### Dana Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### wen Jun 8, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is incredibly friendly and helpful. They make you feel important and ask about your day. The food is delicious . The rooms are creatively and beautifully decorated. It is a treat and complete pleasure to stay there. ##### wen Stayed 3 nights in May 2024 ### 10/10 Excellent #### Katina Apr 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It’s a beautiful, immaculate hotel and the staff was polite, engaging and helpful. I can’t wait to return. I’m an American and visited London for the first time with my daughter. ##### Katina Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### stephanie Nov 18, 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful room- spotless, spacious. Hotel lobby also beautiful-comfortable and inviting. ##### stephanie Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Tong Hoon Oct 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The best in London! Great location - quiet and charming, but close to everything. The staff anticipates your every need. ##### Tong Hoon Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### Ben Oct 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Beautiful hotel in a perfect location for taking in the heart of London. Walking distance to great pubs, restaurants, theatres, and sightseeing. Friendly staff and very comfortable and well-designed. We'll be back. ##### Ben Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Andrew Jul 28, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excellent hotel, staff, restaurant and location. ##### Andrew Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### Julie Aug 1, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We loved this hotel for our family of 5! Would definitely stay here again! ##### Julie Stayed 3 nights in Jul 2023 ### 10/10 Excellent #### marc Aug 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room was great. the service as well. I had a lot of guests coming to visit me there and they all loved it. Many meals. All great. Definitely will stay there again. ##### marc Stayed 6 nights in Jul 2025 ### 10/10 Excellent #### David Jul 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A beautiful hotel with outstanding service! ##### David Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### John Jul 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities I love the colorful rooms ##### John Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Risa Sep 8, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect hotel! ##### Risa Stayed 6 nights in Aug 2023 ### 10/10 Excellent #### Dana Feb 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect in every way, like a second home. ##### Dana Stayed 4 nights in Feb 2025 ## Explore a world of travel with Expedia - [Lodging](?equalTargetTab=tab-0) - [Flights](?equalTargetTab=tab-1) - [Packages](?equalTargetTab=tab-2) - [Cars](?equalTargetTab=tab-3) - [Vacation Rentals](?equalTargetTab=tab-4) - [Things to Do](?equalTargetTab=tab-5) - [Marlin Waterloo](https://www.expedia.com/London-Hotels-Marlin-Waterloo.h18561390.Hotel-Information) - [The Langham, London](https://www.expedia.com/London-Hotels-The-Langham.h22099.Hotel-Information) - [W London](https://www.expedia.com/London-Hotels-W-London.h3032413.Hotel-Information) - [Strand Palace Hotel](https://www.expedia.com/London-Hotels-The-Strand-Palace-Hotel.h179.Hotel-Information) - [Hampton by Hilton London Waterloo](https://www.expedia.com/London-Hotels-Hampton-By-Hilton-London-Waterloo.h7110782.Hotel-Information) - [Leonardo Royal London St Paul’s](https://www.expedia.com/London-Hotels-Leonardo-Royal-London-St-Pauls.h1457972.Hotel-Information) - [Citizenm London Victoria Station](https://www.expedia.com/London-Hotels-CitizenM-London-Victoria-Station.h76382087.Hotel-Information) - [London Hilton on Park Lane](https://www.expedia.com/London-Hotels-London-Hilton-On-Park-Lane.h26769.Hotel-Information) - [The Rubens at the Palace](https://www.expedia.com/London-Hotels-The-Rubens-At-The-Palace.h528337.Hotel-Information) - [Travelodge London Covent Garden](https://www.expedia.com/London-Hotels-Travelodge-London-Covent-Garden.h23389.Hotel-Information) - [The May Fair, A Radisson Collection Hotel, Mayfair London](https://www.expedia.com/London-Hotels-The-May-Fair.h7606.Hotel-Information) - [Park Plaza London Waterloo](https://www.expedia.com/London-Hotels-Park-Plaza-London-Waterloo.h15118004.Hotel-Information) - [Park Plaza London Riverbank](https://www.expedia.com/London-Hotels-Park-Plaza-London-Riverbank.h1183908.Hotel-Information) - [The Bloomsbury](https://www.expedia.com/London-Hotels-The-Bloomsbury.h565604.Hotel-Information) - [Apex Temple Court Hotel](https://www.expedia.com/London-Hotels-Apex-Temple-Court-Hotel.h4836998.Hotel-Information) - [The Queen's Gate Hotel](https://www.expedia.com/London-Hotels-The-Queens-Gate-Hotel.h34339.Hotel-Information) - [London Marriott Hotel Marble Arch](https://www.expedia.com/London-Hotels-London-Marriott-Hotel-Marble-Arch.h2208.Hotel-Information) - [Doubletree by Hilton London Angel Kings Cross](https://www.expedia.com/London-Hotels-DoubleTree-By-Hilton-London-Angel-Kings-Cross.h84047.Hotel-Information) - [Kimpton Fitzroy London by IHG](https://www.expedia.com/London-Hotels-Kimpton-Fitzroy-London.h21514.Hotel-Information) - [London Marriott Hotel County Hall](https://www.expedia.com/London-Hotels-London-Marriott-Hotel-County-Hall.h19058.Hotel-Information) - [Flights to London](https://www.expedia.com/Cheap-Flights-To-London.d178279.Travel-Guide-Flights) - [London Vacations](https://www.expedia.com/London.d178279.Destination-Travel-Guides) - [Car rentals near London](https://www.expedia.com/Car-Rentals-In-London.d178279.Car-Rental-Guide) - [London Vacation Rentals](https://www.expedia.com/London-Vacation-Rentals.d178279.Travel-Guide-VacationRentals) - [Things to do in London](https://www.expedia.com/Things-To-Do-In-London.d178279.Travel-Guide-Activities)