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Hotel Emporio Acapulco

3.5 star property

Choose dates to view prices

Reviews

8.6 out of 10
Excellent

Beach days, nightlife nights in Acapulco

Hotel Emporio Acapulco brings contemporary architecture and warm, minimalist spaces to a lively stretch of Avenida Costera Miguel Alemán. Between lush gardens, a private beach, and three outdoor pools, days move easily from sun time to a swim. Dining spans a beachside lounge, a buffet restaurant, and a lobby bar made for snacks, drinks, and sports on screen.

  • Seaside dining with bay views

    A two-level lounge on the beach serves Acapulco seafood with Santa Lucía Bay views.

  • Three pools for every pace

    Spread out across three outdoor pools designed for both relaxing and recreation.

  • In the heart of the Costera scene

    Set on Avenida Costera Miguel Alemán in Acapulco’s entertainment district.

Amenities

  • Kids club with supervised daily activities
  • Oriental Spa ritual with natural quartz stone
  • Fitness classes offered in the fitness center
  • Adults-only area with a martini bar
  • Arcade and game room for downtime
  • On-site nightclub for late-night plans
These property details are summarized by AI

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Room Standard with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Room Standard with Sea View

  • Sea view
  • 322 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Room Deluxe with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Room Deluxe with Sea View

  • Sea view
  • 376 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room Standard with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Room Standard with Sea View

  • Sea view
  • 322 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite Privilege Club King Ocean View

A hotel room with a bed, a television, a desk with a lamp, a phone, and a view of the ocean.

Suite Privilege Club King Ocean View

8.8 out of 10
Excellent
(15 reviews)
  • Ocean view
  • 382 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Ocean View

A hotel room with two beds, a television, a desk, and a view of the sea.

Superior Double Ocean View

8.0 out of 10
Very good
(112 reviews)
  • Ocean view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Privilege Club Doble Ocean View

A hotel room with two beds, a television, a desk, and a view of the sea.

Suite Privilege Club Doble Ocean View

9.0 out of 10
Wonderful
(6 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior King Ocean View

A hotel room with a bed, a television, a desk with a lamp, a phone, and a view of the ocean.

Superior King Ocean View

8.4 out of 10
Very good
(16 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite 2 Double Beds Ocean View

A hotel room with two beds, a desk, a dresser, a television, and a balcony with a view of the ocean.

Junior Suite 2 Double Beds Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Ocean View

A hotel room with two beds, a television, a desk, and a view of the sea.

Standard Double Ocean View

8.0 out of 10
Very good
(20 reviews)
  • Ocean view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Ocean View

A hotel room with a bed, a television, a desk with a lamp, a phone, and a view of the ocean.

Standard King Ocean View

9.0 out of 10
Wonderful
(10 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Queen with ocean view

A hotel room with a bed, a nightstand, a lamp, a desk with a phone, and a view of the ocean through a balcony.

Superior Queen with ocean view

8.2 out of 10
Very good
(57 reviews)
  • Ocean view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
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About the neighborhood

Located in Costera Acapulco, a neighborhood in Acapulco, Hotel Emporio Acapulco is in the entertainment district and on a private beach. Diana the Huntress and La Quebrada Cliffs are notable landmarks, and the area's natural beauty can be seen at Papagayo Beach. Traveling with kids? Consider Casa de la Cultura and Naval History Museum. With jet skiing, snorkeling, and water skiing nearby, you'll find plenty of adventures in the water. Visit our Acapulco travel guide
Map
Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco, GRO, 39670

What's nearby

  • A silhouette of a statue of a figure with a bow and arrow in front of a sunset, with a bridge in the background.
    Diana the Huntress
    1 min walk - 0.1 miles
  • A sandy beach with large rocks and calm waters.
    Condesa Beach
    2 min walk - 0.1 miles
  • A red macaw perched on a branch surrounded by lush green foliage.
    Parque Papagayo
    19 min walk - 1.0 mile
  • Diana Galleries Mall
    2 min walk - 0.1 miles
  • Playa El Morro
    2 min walk - 0.1 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA)
    29 min drive

Restaurants

  • La Casa de los Abuelos Galerias Diana
    3 min walk
  • Café Al mar
    2 min walk
  • Restaurant Hotel Emporio
    1 min walk
  • Fisher's Acapulco
    2 min walk
  • Texas Ribs®
    1 min walk

About this property

Hotel Emporio Acapulco

  • Family-friendly hotel near Diana the Huntress
  • Near Papagayo Beach, Hotel Emporio Acapulco provides a swim-up bar, a poolside bar, and a terrace. This hotel is a great place to bask in the sun with a private beach and beach cabanas. Treat yourself to some rest and relaxation at Oriental Spa, the onsite spa. Be sure to enjoy breakfast, lunch, and dinner at the two on-site restaurants. In-room WiFi (surcharge), with speed of 25+ Mbps, is available to all guests, along with shopping on site and a garden.
  • Other perks at this hotel include:
    • 3 outdoor pools and a children's pool, along with a swim-up bar
    • Buffet breakfast (surcharge), valet parking (surcharge), and airport drop-off service (surcharge)
    • An infinity pool, babysitting (surcharge), and wedding services
    • A banquet hall, concierge services, and ATM/banking services
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 422 rooms include comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like safes and WiFi. Guest reviews highly rate the clean rooms at the property.
  • Other conveniences in all rooms include:
    • Bathrooms with rainfall showers and free toiletries
    • 42-inch HDTVs with cable channels
    • Balconies, coffee/tea makers, and daily housekeeping

Awards and affiliations

  • Eco-Certified Property
  • This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: WiFi (MXN 250 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 250 per night); wired internet (surcharge)

Parking and transportation

  • 24-hour airport drop-off shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Self parking on site (MXN 220 per night)
  • Valet parking on site (MXN 220 per night)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 12:30 PM for a fee: MXN 340 to 355 for adults and MXN 165 to 180 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Infinity pool
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Garden
  • On a private beach
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • No elevator

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Built in 1952
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch HDTV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 833

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 340 to 355 for adults, and MXN 165 to 180 for children
  • Fee for in-room wireless internet: MXN 250 per night (rates may vary)
  • Fee for wireless internet in public areas: MXN 250 per night (rates may vary)
  • Fee for wired internet in public areas: MXN 250 per night (rates may vary)
  • Airport shuttle fee: MXN 380 per vehicle (maximum occupancy 4)
  • Self parking fee: MXN 220 per night
  • Valet parking fee: MXN 220 per night
  • Late check-out fee: MXN 833 (subject to availability)
  • Pool fee: MXN 500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The optional pool fee listed is applied per person, per entrance for access to the Infinity pool area, and can be redeemed towards food and beverage.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Hotel Emporio Acapulco have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool types include infinity pools.

How much does it cost to stay at Hotel Emporio Acapulco?

As of Jul 29, 2026, prices found for a 1-night stay for 2 adults at Hotel Emporio Acapulco on Aug 18, 2026 start from $158, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Emporio Acapulco pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for MXN 220 per night. Valet parking is available for MXN 220 per night.

What time is check-in at Hotel Emporio Acapulco?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Emporio Acapulco?

Check-out is at noon. Late check-out is available for MXN 833 (subject to availability).

Does Hotel Emporio Acapulco provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport. A fee of MXN 380 per vehicle applies.

Where is Hotel Emporio Acapulco located?

Located in Costera Acapulco, this beachfront hotel is in the entertainment district, just steps from Playa El Morro and Diana the Huntress. Condesa Beach and Diana Galleries Mall are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Emporio Acapulco Reviews

8.6

Excellent

8.8

Cleanliness

8.6

Amenities

8.8

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 1003 out of 1777 reviews
Rating 8 - Good. 405 out of 1777 reviews
Rating 6 - Okay. 195 out of 1777 reviews
Rating 4 - Poor. 84 out of 1777 reviews
Rating 2 - Terrible. 90 out of 1777 reviews

Reviews

Verified

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time! Clean rooms and great service! 10/10
Stayed 6 nights in Jun 2026
Verified

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great , staff so kind and helpful.beach view is awesome.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Yesenia

Perfect hotel location. Access to beach from hotel with exclusive villas to rent.
Stayed 9 nights in Mar 2026
Verified

10/10 Excellent

Rosamaria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that they have an adult pool area only
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Close to restaurant and market place.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Elauterio

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, wonderful staff. Can’t wait to stay again.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Loved my stay in Emporio!! Check in was great, the room was clean and spacious, breathtaking views, but the best part is all it’s employees, especially Zacarías, great service in the restaurant at breakfast!!!
Balcón
Vista del cuarto
Área infantil en alberca
Entretenimiento en albercas
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Domenico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place ,I like the buffet but if your trying to save a bit of money go across the street as soon as you walk into the mall on the right side there is restaurant that sells breakfast lunch and dinner , also the Italian restaurant next to it is amazing , I recommend the lasagna or the seafood pasta
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was Beautiful (Floor 11), Staff was very kind. Beautiful place. Amazing View.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes we were on the top floor with an amazing view of the ocean
Stayed 1 night in Mar 2026
Verified

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities
Overall, this is a very nice hotel with great amenities. The breakfast buffet had excellent options, and the pools were fantastic—we really enjoyed them. The hotel was very clean and worked well for traveling with a partner or children. The only downside was that the power kept going out during both the day and night, which was inconvenient. Aside from that issue, it was a comfortable and enjoyable stay.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Diane

Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant stay. Friendly staff, very accommodating, clean and recently updated rooms. Very nice designs and everything working well. Great price for what we got. There is construction in the building as they are still renovating rooms but it did not bother us when sleeping. View is amazing!
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Karen Lee

Liked: Cleanliness, amenities, property conditions & facilities
It would have been better if it was offering services in English as well as spanish. We struggled to understand things.the toilet issues and hot water issues were resilved wirhin a few hours of the issue. Staff were friendly and room was beautiful. Public beach and if you wantef a chair and umbrella you had to pay extra
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel and the staff it’s five stars they do know what customer service is all about. From the moment you drive in the valet parking, The bell desk, front desk, room service, maid service, pool servers and the flavors of food. Are the best in the world. All the staff is the reason I have return every year for the last 5years
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly, the hotel is very clean, 100% recommended
Stayed 3 nights in Jul 2026
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, personel is super helpful. It has access to the beach, taxi service and local transportation available at main entrance. There is a mall accross the street with a starbucks, movie theater, oxxo. Will definately book here again.
Stayed 6 nights in Jul 2026
Verified

10/10 Excellent

Orlando Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Jul 2026
Verified

10/10 Excellent

irma

Awesome hotel
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities
The Whole stay was very Good.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente ,,
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Kenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 2 nights in Feb 2026
Verified

4/10 Poor

Martha

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Outside was excellent and the lobby as well, but our rooms had mold in the bathrooms, the sheets stinked even after changing them. The toilets didn’t flush and there’s no hot water.
Stayed 13 nights in Jun 2026
Verified

10/10 Excellent

Alfredo

Liked: Cleanliness, amenities, property conditions & facilities
Was excellent!
Stayed 3 nights in Feb 2026
Verified

2/10 Terrible

Oscar

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was okay for what I paid. The lobby bar was boarding.
Stayed 7 nights in Apr 2026