The Cosmopolitan Of Las Vegas

5.0 star property
Resort combines energetic atmosphere with upscale amenities, from designer shopping to poolside relaxation and rejuvenating spa treatments

Choose dates to view prices

The Cosmopolitan Of Las Vegas pulses with vibrant energy. Enjoy two poolside bars, seasonal cabanas, ice skating, or unwind at the Sahra Spa Salon and Hammam. The property features 19 restaurants for diverse dining options throughout your stay.

Reviews

8.8 out of 10
Excellent

Popular amenities

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Room options

Available filters for rooms
Showing 18 of 18 rooms

City Room

8.4 out of 10
Very good
(163 reviews)
  • 460 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Terrace One Bedroom Suite

8.8 out of 10
Excellent
(36 reviews)
  • 610 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Terrace One Bedroom Suite Fountain View

8.4 out of 10
Very good
(35 reviews)
  • Water view
  • 610 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Terrace Studio

9.4 out of 10
Exceptional
(36 reviews)
  • 620 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Terrace Studio Fountain View

9.0 out of 10
Wonderful
(91 reviews)
  • Water view
  • 620 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Terrace Studio Two Queen Beds

8.8 out of 10
Excellent
(23 reviews)
  • 620 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Terrace Studio Two Queen Beds Fountain View

8.6 out of 10
Excellent
(18 reviews)
  • Water view
  • 620 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Terrace Suite Fountain View

8.6 out of 10
Excellent
(19 reviews)
  • Water view
  • 910 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Wraparound Terrace Suite

7.6 out of 10
Good
(19 reviews)
  • 1200 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Two Bedroom City Suite

8.0 out of 10
Very good
(4 reviews)
  • 1615 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

City King

9.0 out of 10
Wonderful
(14 reviews)
  • 460 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Bungalow

  • 2580 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Restore Lanai Suite

  • 800 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Executive Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Terrace One Bedroom Suite Accessible

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Wraparound Terrace Suite Fountain View

  • Water view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

City Studio

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Chelsea Penthouse Two Bedroom

  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

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About the neighborhood

Located in Las Vegas Strip neighborhood, The Cosmopolitan Of Las Vegas is connected to a shopping center. Crystals at City Center and Fremont Street Experience are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Bellagio Conservatory & Botanical Gardens. Looking to enjoy an event or a game? See what's going on at T-Mobile Arena, or consider Michelob Ultra Arena for a night out. Relax and indulge in the area's health/beauty spa, or seek out an adventure with skydiving, hiking/biking trails, and ecotours nearby. Guests love the resort's central location. Visit our Las Vegas travel guide
View more Resorts in Las Vegas
Map
3708 Las Vegas Blvd S, Las Vegas, NV, 89109

What's nearby

  • A cluster of modern skyscrapers with reflective glass facades, one featuring a yellow and gray pattern.
    The Cosmopolitan Casino
    2 min walk - 0.1 miles
  • A cityscape with a prominent hotel, a large fountain, and a distinctive tower.
    Fountains of Bellagio
    3 min walk - 0.2 miles
  • A large hotel with a fountain in front.
    Bellagio Casino
    5 min walk - 0.3 miles
  • The T-Mobile Arena with a large digital screen displaying a cityscape.
    T-Mobile Arena
    10 min walk - 0.6 miles
  • MGM Grand Garden Arena
    10 min walk - 0.6 miles

Getting around

  • Las Vegas International Airport Station
    6 min drive
  • Ballys and Paris Las Vegas Monorail Station
    13 min walk
  • Harry Reid Intl. Airport (LAS)
    10 min drive

Restaurants

  • The Chandelier
    3 min walk
  • Earl of Sandwich
    4 min walk
  • Taco Bell
    2 min walk
  • Planet Hollywood's Laurel Lounge
    4 min walk
  • Jason Aldean’s Kitchen + Bar
    4 min walk

About this property

The Cosmopolitan Of Las Vegas

  • Luxury resort near Fountains of Bellagio
  • Located close to Crystals at City Center and Bellagio Conservatory & Botanical Gardens, The Cosmopolitan Of Las Vegas provides a casino, 2 poolside bars, and designer stores on site. Hit the jackpot at this resort with amenities such as 2 casino VIP rooms, 83 casino gaming tables, and 1300 slot machines. Indulge in a body scrub, a manicure/pedicure, and a body treatment at Sahra Spa Salon and Hammam, the onsite spa. At the 18 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Fusion cuisine. Guests can also expect to find 3 coffee shops/cafes, a hair salon and dry cleaning/laundry services.
  • You'll also find perks like:
    • A seasonal outdoor pool along with cabanas, sun loungers, and pool umbrellas
    • Cooked-to-order breakfast (surcharge), tennis courts, and valet parking (surcharge)
    • An electric car charging station, a pickleball court, and ATM/banking services
    • Tour/ticket assistance, concierge services, and a porter/bellhop
    • Guest reviews say great things about the pool, central location, and helpful staff
  • Room features
  • All 3032 rooms have comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-compatible safes and laptop-friendly workspaces. Guest reviews highly rate the clean, quiet rooms at the property.
  • Extra amenities include:
    • Recycling and LED light bulbs
    • Bathrooms with free toiletries and hair dryers
    • 54-inch HDTVs with Netflix, Hulu, and streaming services
    • Wardrobes/closets, mini fridges, and free infant beds

Similar properties

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 20 per day; includes in/out privileges)
  • Covered valet parking on site (USD 40 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: USD 10 to 30 per person
  • 18 restaurants
  • 2 poolside bars
  • 3 coffee shops/cafes
  • 8 bars/lounges
  • Snack bar/deli

Restaurants on site

  • Beauty and Essex
  • Eggslut
  • STK
  • The Barbershop
  • The Henry

Things to do

  • 1,300 slot machines
  • 24-hour gym
  • 83 gaming tables
  • Casino (110,000 square feet of space)
  • Designer stores
  • Full-service spa
  • Hot tub
  • Pickleball
  • Seasonal outdoor pool
  • Shopping
  • Tennis

Family friendly

  • In-room crib
  • Lifeguards on site
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 40 meeting rooms
  • Business center
  • Conference center (150,000 square feet of space)

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 25 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Mud bath
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 52 floors
  • Banquet hall
  • Built in 2010
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 54-inch flat-screen TV with premium cable channels
  • Hulu
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note that guests booked in back-to-back reservations with food and beverage credits do not receive multiple credits.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 25 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per day
  • Resort fee: USD 62.36 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Internet access
  • Phone calls
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 30 per person
  • Covered self parking fee: USD 20.00 per day (in/out privileges)
  • Covered valet parking fee: USD 40.00 per day (in/out privileges)
  • Pet fee: USD 100.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a animal must contact the property prior to arrival.

We should mention

The seasonal pool will be open from March to November
Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does The Cosmopolitan Of Las Vegas have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 8:00 AM–6:00 PM.

How much does it cost to stay at The Cosmopolitan Of Las Vegas?

As of Jul 21, 2026, prices found for a 1-night stay for 2 adults at The Cosmopolitan Of Las Vegas on Aug 20, 2026 start from $208, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Cosmopolitan Of Las Vegas pet-friendly?

Yes, The Cosmopolitan Of Las Vegas allows dogs (limit 2 total) with a maximum weight of up to 25 lbs per pet. There's a fee of USD 100.00 per accommodation, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for USD 20.00 per day. Valet parking is available for USD 40.00 per day.

What time is check-in at The Cosmopolitan Of Las Vegas?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Cosmopolitan Of Las Vegas?

Check-out is at 11 AM.

Where is The Cosmopolitan Of Las Vegas located?

Located in Las Vegas Strip, this luxury resort is within a 5-minute walk of Fountains of Bellagio and Crystals at City Center. Bellagio Conservatory & Botanical Gardens and Dolby Live are also within 10 minutes. Ballys and Paris Las Vegas Monorail Station is 13 minutes by foot and Flamingo - Caesars Palace Monorail Station is 14 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Cosmopolitan Of Las Vegas Reviews

8.8

Excellent

9.0

Cleanliness

9.0

Amenities

8.8

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 7356 out of 10679 reviews
Rating 8 - Good. 1478 out of 10679 reviews
Rating 6 - Okay. 848 out of 10679 reviews
Rating 4 - Poor. 449 out of 10679 reviews
Rating 2 - Terrible. 548 out of 10679 reviews

Reviews

Verified

8/10 Good

Babak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the clasiest hotel but amazing location since its centrally located to Strip South.
Stayed 3 nights in Jul 2026
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, spacious and clean room. It would be great if the room included a coffee maker.
Stayed 2 nights in Jul 2026
Verified

10/10 Excellent

Dishan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fantastic stay- Right at the center of the strip, most of the things were walkable!! The view of the room was above par from the 66th Floor
Stayed 4 nights in Jun 2026
Verified

8/10 Good

Kenya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean and the options for restaurants were great. The staff was good as well
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from the balcony are unmatched. Will always stay at this hotel when visiting Las Vegas
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Monona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent experience. The balcony has gorgeous views and the beds are super comfortable. I will definitely stay there again.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with great customer service from Nica at the front desk
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room, balcony, location. Everything was great
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms was clean and the staff were incredibly nice. The customer service was excellent for me and my family stay . We will be coming back again soon.
Stayed 1 night in Jun 2026
Verified

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms. Clean. Pretty hotel. Lots of food spots.
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Overall experience was great. The hotel was nice to the casino. The staff people, food even access to other areas was very accessible. Definitely recommending this to my friends.
Stayed 3 nights in Jul 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice and update. The vibes is really good. Not over stimulating and not boring; just right. Food options are good. Very to many off property attractions and hotels
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at The Cosmopolitan is always top notch. We refuse to go anywhere else. We are always taken care of. Friendly staff. Clean spaces.
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and fresh the view was spectacular! We appreciated housekeeping making up our room each day. It is so nice to have fresh towels each day - without having to ask! Thanks Cosmopolitan you were awesome!
Stayed 4 nights in Jun 2026
Verified

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had issue with mobile check-in in and online checkout for 2nd of two rooms booked on same reservation, Staff was friendly and efficient at resolving issues.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cosmopolitan is a great hotel. MGM took over and its has seen better days but the same vibe and feel is still there. Resturants are still excellent, gambling is fun, and people watching is peak. The rooms are great and got a great deal through Expedia for a Bungalow. I will say using Expedia to book instead of having to go through MGM is great. MGM I need to be there to check in and Expedia is great to use when people drop out or add on and the flexibility to have others check in and add rooms is awesome.
Stayed 1 night in Jul 2026
Verified

10/10 Excellent

Marichelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent. Close to everything i need because it is located at the center if the Strip. It has variety of restaurants that serve delicious food where I get value for my money. We dined at China Poblano, Wicked Spoon and the Red Plate. They are highly recommended for a place to eat at The Cosmopolitan LV. There is also Starbucks at the ground floor. Convenient way to have my fave coffee in the morning. Me and my wife enjoyed our stay.
Stayed 4 nights in Jun 2026
Verified

6/10 Okay

Elena

Liked: Cleanliness, staff & service, amenities
It was nice stay, but the room was kind of outdated ( not properly working shower, the balcony furniture looked old same as carpet in the room). Little things, but still visible. Overall it was very convenient location, walkable distance to most of the activities.
Stayed 5 nights in Jun 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing! We walked to the Bellagio and Caesar’s Palace, but were disappointed, so we went back to the cosmopolitan. Just a much more enjoyable vibe. The art work is incredible. Rooms were great. Balcony view made the whole trip. Our only complaint is our experience at Scarpetta. Not great service or food. I got very very sick after dinner.
Stayed 1 night in Jul 2026
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location central in the strip and has everything you could want in Vegas right in the hotel. The staff was kind and accommodated us with credits since the King room we had booked was not available. The lobby bar was relaxing, the Chandelier bar was glamorous, the casino was lively, and the many hidden gems throughout the hotel made it fun to explore every night. There are many great food options in the hotel, although not as many late-night food options as we would have liked. The pool is lovely and relaxing but does get crowded. It was quiet and clean in the room. I would 100% stay here again.
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Mark Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were told room would be ready in 1 hour when we checked in and would get a text when ready. Text never came and after standing around for 2.5 hours got back in check in line and room was ready. Frustrating! Room and cleaning staff excellent!!! Casino wait staff was very hit and miss. Went from extremely rude to extremely helpful from person to person. Overall, great stay!
Stayed 4 nights in Jul 2026
Verified

8/10 Good

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in line was very long, but staff were helpful. We waited over 4 hours for our room to which we were never told that the room was ready until we physically went back to say something. Room was very clean. Keep in mind if you stay here, there is a chance you’ll get neighbours up partying loud. They kept my fiance and I up until 4am one night partying with loud music and yelling, the walls were basically not sound proof at all. View was amazing and staff very helpful
Stayed 9 nights in Jun 2026
Verified

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so beatuful its busy but when up pull up you feel like you are royalty. Everyone is so helpful and they do their best to make you feel special. Everything is clean, well lite, and smell so good..My room was 2407 Chelsea tower . I Had a fountain view. The view was so nice . Elevators ran very well for such a large hotel.I was just laying in bed looking at the night lights and fountain show. The shower was amazing, This was the first time I tried toiletries from a hotel and they where amazing. Never a problem getting taxs or ordering Uber. The valet key attentive, I nerve open or closed door on ride start from this hotel or returning. I am very over the top about attention to my comfort and Cosmopolitan hit all my marks. My husband and I will be returning. Because we still did not get to see the whole hotel. So, we are returning and hands down Cosmopolitan is the winner.
Stayed 1 night in Jul 2026
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well maintained, and there are plenty of restaurant options on-site. However, dining can be quite expensive. One improvement I would love to see is a higher observation lounge, coffee shop, or cocktail bar on the 40th floor where guests could simply relax and enjoy the incredible views. I was also disappointed with the room assignment process. It seemed that some of the better rooms are held back for upselling, particularly for guests who book through third-party platforms instead of the hotel's direct reservation system. For example, if you reserve a wraparound suite, you may not receive one of the more desirable South Boulevard Tower locations, even when they appear to be available. The customer service at the Players Card guest service left something to be desired. Rather than feeling welcomed, I often felt like I was inconveniencing the staff whenever I asked for assistance. Hospitality should make guests feel valued, and unfortunately that wasn't my experience. Another minor issue was the layout at the Boulevard Pool. Guests frequently move lounge chairs into the middle of the walking areas around the pool, making it difficult for others to navigate comfortably. It would be helpful if staff kept the chairs positioned along the sides to maintain clear pool walkways and a more enjoyable atmosphere for everyone. My biggest disappointment came after I returned home. I accidentally left my JBL speaker on the nightstand in my room. It was
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean large rooms and hotel staff was friendly and helpful.
Stayed 2 nights in Jul 2026