Title: Gran Hotel Diligencias Reviews, Deals & Photos 2026 - Expedia [See all properties](http://www.expedia.com/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Gran Hotel Diligencias Travelers find upscale comfort and attentive service near Veracruz's historic landmarks, with spa treatments and pool relaxation enhancing their stay ## Photo gallery for Gran Hotel Diligencias ![Outdoor pool - Gran Hotel Diligencias (Veracruz)](https://images.trvl-media.com/lodging/3000000/2120000/2113400/2113395/e8e1e33c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby sitting area - Gran Hotel Diligencias (Veracruz)](https://images.trvl-media.com/lodging/3000000/2120000/2113400/2113395/74d3c904.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - Gran Hotel Diligencias (Veracruz)](https://images.trvl-media.com/lodging/3000000/2120000/2113400/2113395/06dfea30.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Gran Hotel Diligencias (Veracruz)](https://images.trvl-media.com/lodging/3000000/2120000/2113400/2113395/dbf0f8e6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast buffet - Gran Hotel Diligencias (Veracruz)](https://images.trvl-media.com/lodging/3000000/2120000/2113400/2113395/e9cf7aa4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Gran Hotel Diligencias offers a peaceful retreat in central Veracruz. Enjoy lunch at Mariscos Villarica, hydrotherapy and massage at SPA TRIDOSHA, or relax by the outdoor pool. The hotel features a bar, 24-hour health club, and helpful multilingual staff with luggage storage. ## Reviews 8.6 Excellent ## Popular amenities - Hot tub - Spa - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Feb 17 - Feb 18](https://www.expedia.com/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=2113395&PinnedHotelID=2113395&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=2113395&PinnedHotelID=2113395&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 18 - Feb 19](https://www.expedia.com/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=2113395&PinnedHotelID=2113395&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=2113395&PinnedHotelID=2113395&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 20 - Feb 22](https://www.expedia.com/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=2113395&PinnedHotelID=2113395&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=2113395&PinnedHotelID=2113395&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 27 - Mar 1](https://www.expedia.com/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=2113395&PinnedHotelID=2113395&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=2113395&PinnedHotelID=2113395&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 4 of 4 rooms ### View all photos for Master Suite ![Master Suite | Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2120000/2113400/2113395/533ebc47.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite 9.0 Wonderful 7 reviews ### Highlights Air conditioning Full-sized refrigerator/freezer Flat-screen TV Premium bedding Down duvet Hair dryer Rainfall showerhead Private bathroom - 684 sq ft - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Standard Single Room ![Standard Single Room | Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2120000/2113400/2113395/39fc9e2e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room 8.6 Excellent 75 reviews ### Highlights Air conditioning Full-sized refrigerator/freezer Flat-screen TV Premium bedding Separate bedroom Down duvet Hair dryer Rainfall showerhead - 333 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Double Room ![Standard Double Room | Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2120000/2113400/2113395/07a82a0c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 8.4 Very good 99 reviews ### Highlights Air conditioning Full-sized refrigerator/freezer Flat-screen TV Premium bedding Down duvet Hair dryer Rainfall showerhead Private bathroom - 333 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ### Junior Suite 7.0 Good 2 reviews ### Highlights Air conditioning Full-sized refrigerator/freezer Flat-screen TV Premium bedding Separate bedroom Down duvet Hair dryer Rainfall showerhead - 684 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ## You may also like Ad ![Front of property - evening/night](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/50000/48800/48711/8c61dada_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Veracruz Centro Histórico Malecon - 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Pool - Parking included - Free WiFi - Restaurant 8.4 Very Good 1,002 reviews $74 nightly $87 total Feb 20 - Feb 21 Total with taxes and fees [](https://www.expedia.com/Veracruz-Hotels-Holiday-Inn-Boca-Del-Rio.h570366.Hotel-Information?chkin=2026-2-20&chkout=2026-2-21&rm1=a2®ionId=3696&destination=Veracruz&destType=MARKET&latLong=19.193975,-96.135521&searchId=11ce853f-5601-4d22-8a3b-035e23e40e25&top_cur=USD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/28400/28363/13da341c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Fiesta Americana Veracruz Boca del Río - Pool - Hot tub - Spa - Pet friendly 9.0 Wonderful 1,007 reviews $152 nightly $180 total Mar 19 - Mar 20 Total with taxes and fees [](https://www.expedia.com/Veracruz-Hotels-Grand-Fiesta-Americana-Veracruz.h28363.Hotel-Information?chkin=2026-3-19&chkout=2026-3-20&rm1=a2®ionId=3696&destination=Veracruz&destType=MARKET&latLong=19.193975,-96.135521&searchId=11ce853f-5601-4d22-8a3b-035e23e40e25&top_cur=USD) Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/4000000/3100000/3097100/3097088/f603ed19_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express by Marriott Veracruz Boca del Río - Pool - Breakfast included - Parking included - Free WiFi 8.2 Very Good 1,001 reviews $71 nightly $83 total Mar 1 - Mar 2 Total with taxes and fees [](https://www.expedia.com/Veracruz-Hotels-City-Express-Veracruz.h3097088.Hotel-Information?chkin=2026-3-1&chkout=2026-3-2&rm1=a2®ionId=3696&destination=Veracruz&destType=MARKET&latLong=19.193975,-96.135521&searchId=11ce853f-5601-4d22-8a3b-035e23e40e25&top_cur=USD) Ad ![Free daily continental breakfast](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4620000/4610200/4610195/7b76ac4b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express Junior by Marriott Veracruz Aeropuerto Veracruz - Breakfast included - Parking included - Free WiFi - Air conditioning 7.2 Good 532 reviews $59 nightly $70 total Feb 21 - Feb 22 Total with taxes and fees [](https://www.expedia.com/Veracruz-Hotels-City-Express-Junior-Veracruz-Aeropuerto.h4610195.Hotel-Information?chkin=2026-2-21&chkout=2026-2-22&rm1=a2®ionId=3696&destination=Veracruz&destType=MARKET&latLong=19.193975,-96.135521&searchId=11ce853f-5601-4d22-8a3b-035e23e40e25&top_cur=USD) ![Mod logo](https://a.travel-assets.com/egds/marks/onekey__standard__always_light.svg) Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures! [Sign in](https://www.expedia.com/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FVeracruz-Hotels-Gran-Hotel-Diligencias.h2113395.Hotel-Information%3Fclickref%3D1101lCgXmdAm%26affcid%3DUS.DIRECT.PHG.1011l403275.1100l68075%26ref_id%3D1101lCgXmdAm%26my_ad%3DAFF.US.DIRECT.PHG.1011l403275.1100l68075%26afflid%3D1101lCgXmdAm%26affdtl%3DPHG.1101lCgXmdAm.PZBzWwPBRl)[Sign up, it's free](https://www.expedia.com/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FVeracruz-Hotels-Gran-Hotel-Diligencias.h2113395.Hotel-Information%3Fclickref%3D1101lCgXmdAm%26affcid%3DUS.DIRECT.PHG.1011l403275.1100l68075%26ref_id%3D1101lCgXmdAm%26my_ad%3DAFF.US.DIRECT.PHG.1011l403275.1100l68075%26afflid%3D1101lCgXmdAm%26affdtl%3DPHG.1101lCgXmdAm.PZBzWwPBRl) ## About the neighborhood Located in Veracruz, Gran Hotel Diligencias is in the historical district. Notable landmarks in the area include Carranza Lighthouse and San Juan de Ulua Castle, and travelers wishing to experience a bit of culture can try City Museum. Veracruz Cathedral and Flea Market are two other places to visit that come recommended. Guests love the hotel's central location. [Visit our Veracruz travel guide](https://www.expedia.com/Veracruz.dx3696) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.19996%2C-96.13869&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=6R7hLJEo8XMgbngl5WDjUBNkjzE=) 1115 Independence Avenue Downtown, Veracruz, VER, 91700 ### What's nearby - ![Zocalo or Plaza de Armas, the main square of Veracruz, Mexico](https://images.trvl-media.com/place/553248621557045889/703b1989-c1c7-4d26-a576-beb980d3f90e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Zócalo 1 min walk \- 0.1 miles - ![Veracruz Cathedral featuring heritage elements and a square or plaza as well as a small group of people](https://images.trvl-media.com/place/6322577/9e995d38-bfe7-4eaf-b7fe-1661a8c08f1a.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Veracruz Cathedral 2 min walk \- 0.1 miles - ![Veracruz Harbour which includes a square or plaza, a sunset and a bay or harbor](https://images.trvl-media.com/place/6165727/73db5668-1222-458d-afe4-a2fdf6aafd5a.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Veracruz Harbour 3 min walk \- 0.2 miles - ![Veracruz international commerce port in Mexico](https://images.trvl-media.com/place/553248621532977367/b9a69632-3b3f-4f6f-82a1-5ee03a5fb0ec.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Malecón de Veracruz 5 min walk \- 0.3 miles - ![Carranza Lighthouse which includes a square or plaza, heritage architecture and a statue or sculpture](https://images.trvl-media.com/place/6322569/88f0513e-ca48-4c96-8ace-477068a163f1.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Carranza Lighthouse 8 min walk \- 0.5 miles ### Getting around - Veracruz Central Station 8 min walk - General Heriberto Jara Intl. Airport (VER) 26 min drive ### Restaurants - Los Portales de Veracruz 1 min walk - Restaurant Bar Regis 1 min walk - Gran Café del Portal 1 min walk - Bar El Estribo 1 min walk - El Alba Fuente De Sodas 1 min walk ## About this property ### Gran Hotel Diligencias Upscale hotel near Veracruz Cathedral Located close to Flea Market and City Museum, Gran Hotel Diligencias provides a terrace, dry cleaning/laundry services, and car rentals on site. Treat yourself to hydrotherapy, a hot stone massage, or a body scrub at Spa Tridosha, the onsite spa. The on-site Spanish cuisine restaurant, Mariscos Villarica, serves lunch. In addition to a bar and a 24-hour health club, guests can connect to free in-room WiFi. You'll also enjoy perks such as: - An outdoor pool - Free self parking and valet parking - A roundtrip airport shuttle (surcharge), tour/ticket assistance, and a 24-hour front desk - Smoke-free premises, free newspapers, and multilingual staff - Guest reviews give top marks for the central location and helpful staff Room features All 121 rooms feature comforts such as premium bedding and laptop-compatible safes, as well as perks like free WiFi and air conditioning. Guest reviews highly rate the clean rooms at the property. More amenities include: - Bathrooms with rainfall showers and designer toiletries - Flat-screen TVs with cable channels - Coffee/tea makers, daily housekeeping, and desks ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/1000000/490000/487100/487041/3265e329.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Emporio Veracruz Hotel Malecon - Pool - Hot tub - Spa - Kids pool 9.0 Wonderful 1,702 reviews $84 nightly $100 total Mar 2 - Mar 3 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-03-02&endDate=2026-03-03&selected=487041&PinnedHotelID=487041&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property - evening/night](https://images.trvl-media.com/lodging/1000000/50000/48800/48711/b732b3a0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Veracruz Centro Histórico Malecon - Pool - Parking included - Free WiFi - Restaurant 8.8 Excellent 1,001 reviews $73 nightly $86 total Mar 3 - Mar 4 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=48711&PinnedHotelID=48711&HadPinnedHotel=true®ionId=-1&adults=2) ![Courtyard](https://images.trvl-media.com/lodging/1000000/160000/150600/150534/fa6ecf64.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Veracruz Centro Historico Old Town Veracruz - 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Mar 20 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=4327&PinnedHotelID=4327&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=2113395&PinnedHotelID=2113395&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=2113395,487041,48711,150534,1455576) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Roundtrip airport shuttle (surcharge) - Free self parking on site - Free valet parking on site - Wheelchair-accessible parking available ### Food and drink - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - Mariscos Villarica ### Things to do - 24-hour health club - Full-service spa - Hot tub - Outdoor pool - Sauna - Steam room ### Family friendly - Laundry facilities - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Business services - Business center - Conference space - Meeting rooms ### Outdoors - Terrace ### Full-service spa - Aromatherapy - Body scrubs - Facials - Hot stone massages - Hydrotherapy - In-room massages - Spa open select days - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible registration desk ### More - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Down comforter - Premium bedding ### Bathroom - Bathtub or shower - Designer toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Coffee/tea maker - Free bottled water - Limited room service ### More - Air conditioning (climate-controlled) - Desk - Iron/ironing board on request - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before 1 PM ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for MXN 200.0 per night Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Rollaway bed fee: MXN 200.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Gran Diligencias Gran Diligencias Veracruz Gran Hotel Diligencias Gran Hotel Diligencias Veracruz Gran Hotel Veracruz Gran Hotel Diligencias Hotel Gran Hotel Diligencias Veracruz Gran Hotel Diligencias Hotel Veracruz ## Frequently asked questions ### Does Gran Hotel Diligencias have a pool? ### Is Gran Hotel Diligencias pet-friendly? ### How much is parking? ### What time is check-in at Gran Hotel Diligencias? ### What time is check-out at Gran Hotel Diligencias? ### Does Gran Hotel Diligencias provide a shuttle to the airport? ### Where is Gran Hotel Diligencias located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Gran Hotel Diligencias Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.com/lp/b/content-guidelines) ### 8.6 Cleanliness ### 8.4 Amenities ### 8.8 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 675 8 - Good 282 6 - Okay 134 4 - Poor 52 2 - Terrible 44 ## Reviews ### 10/10 Excellent #### Marcelo Jan 26, 2026 Liked: Cleanliness, amenities, property conditions & facilities Clean rooms, friendly staff and great location! ##### Marcelo Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Pedro Oct 16, 2025 Liked: Amenities Nice rooms and service. ##### Pedro Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Susan Nov 4, 2025 Liked: Cleanliness, property conditions & facilities Great location, right on the zocolo. Super friendly, helpful staff. ##### Susan Stayed 6 nights in Oct 2025 ### 10/10 Excellent #### Jean Dec 11, 2025 Liked: Cleanliness, amenities, property conditions & facilities Towels weren’t exactly white but location and service were excellent! ![View from our room ](https://a.travel-assets.com/ugc/hotel-reviews/42c65ba1-b0f8-4f55-a9a0-19570f3800bb-1765426939478.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jean Stayed 1 night in Dec 2025 ### 8/10 Good #### Alma Leticia Lopez Nov 15, 2025 Liked: Cleanliness, staff & service Great location. Rooms are dated. Comfortable stay. ##### Alma Leticia Lopez Stayed 4 nights in Oct 2025 ### 8/10 Good #### Ricardo Aug 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff very friendly ##### Ricardo Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Nathan Jul 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Walking distance to the boulevard and every good restaurant in town. The perfect place to stay when entaining friends and family. ##### Nathan Stayed 1 night in Jul 2025 ### 8/10 Good #### Luis David Jan 26, 2026 Liked: Cleanliness, amenities, property conditions & facilities Pros: Clean, with nice old-style furniture in good condition. Excellent location if you are okay with not staying near the beach. Tons of restaurants (check reviews before going), live music, handicraft stores, the famous Güero Güera ice cream shops, La Parroquia restaurants, local shoe stores, and more. Gentle and helpful staff, although some do not speak English. Close to the Malecón, tourist two-story open bus rides, the Marines Museum, and many historical buildings. Cons: Outdoor live music can be annoying late at night. If you need a safe, make sure you request a room with a working one, and double-check that it is securely attached to the wall when you arrive. Far from the nicest beaches. ##### Luis David Stayed 2 nights in Jan 2026 ### 8/10 Good #### Claudia Jun 20, 2025 Liked: Cleanliness, staff & service It has an amazing pool view and location ##### Claudia Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Efrain Sep 28, 2025 Liked: Staff & service Disliked: Cleanliness #### Average Hotel, but great location Room was clean but worn. Okay for overnight stay which is what I utilized it for. The lobby was clean, but the carpets in the room floors should be replaced and were not vacuumed. Outside bar was good. I would stay there again because I liked the location in the heart of the city; will look for other accommodations also. ##### Efrain Stayed 1 night in Sep 2025 ### 8/10 Good #### Rory Nov 8, 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff was friendly and helpful, especially at the end of our 3-night stay by arranging our early morning taxi to the airport. The room was clean and large with a table and two chairs, and a king-sized bed. The hotel is right on the main square (el zocalo) so we could go out and hear live music and see dances. Unfortunately, as with many old buildings, there was an awful smell of the sewer emanating from the bathroom. It seemed to be strongest in the morning. But, short of knocking the beautiful hotel down and rebuilding, there is probably very little that be done to improve the smell. ##### Rory Stayed 3 nights in Oct 2025 ### 8/10 Good #### Grecia Sep 2, 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities I’ve lived and stayed at this hotel since 1979\. It is sad to see how run down the place is. It needs attention. However, the staff is amazing, it is clean and safe. ##### Grecia Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Jesenia May 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property location is near by restaurants and shops. The room was big. ##### Jesenia Stayed 1 night in May 2025 ### 8/10 Good #### Vicente Oct 6, 2025 Liked: Cleanliness, staff & service, amenities Good hotel. GREAT Location except for the music out front. But it didnt bother me much. Room had a lot of space. But, if you have respiratory issues shud reconsider. Our room had mold. But as experiences go. I was comfortable. Thanks Gran hotel Diligencias:) ##### Vicente Stayed 3 nights in Oct 2025 ### 8/10 Good #### Ruben Jun 1, 2025 Disliked: Cleanliness, amenities Everything was good except the room I stayed at AC wasn't great, it wasn't properly cleaned. Pool area was disgusting bird poop everywhere. Staff was great. ##### Ruben Stayed 3 nights in May 2025 ### 8/10 Good #### Stacy Jun 4, 2025 Liked: Cleanliness, property conditions & facilities The elevator works great. The staff that check you in was not friendly and barely acknowledged us. But the car attendant staff was super great! Our room was basic, pretty standard, but the lobby was beautiful. You have to put a room key in a slot in order to turn on the air and the lights. So that way, when you leave have to take your room key, you cannot leave the air or the lights on. That was strange, but it worked out fine! ![](https://a.travel-assets.com/ugc/hotel-reviews/caf32af4-c32d-472b-9597-9b821fbd73e1-1748996933261.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/df541c5f-abdb-4b38-8cfa-95e2d33de8b2-1748996933163.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/089bc503-d9b8-4ba5-91f7-18753dadba27-1748996933095.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Stacy Stayed 1 night in May 2025 ### 6/10 Okay #### Juan Jun 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel has a nice atmosphere, with friendly staff and rooms that match the expected quality for the price. However, I did encounter a few issues during my stay. Upon check-in, I accidentally dropped my money pouch containing approximately 300 Mexican pesos inside the elevator. I realized it was missing within two minutes and immediately retraced my steps to the front desk to report it. Unfortunately, no one turned it in. Additionally, I typically receive my invoice via email for billing purposes, but despite requesting it twice, I have yet to receive it. There were also a few maintenance concerns: the room curtains did not close properly, leaving a noticeable gap, and the cable TV was not functioning upon arrival. While the maintenance staff was able to fix the issue, it took about 30 minutes. Despite these setbacks, the hotel is overall acceptable. ##### Juan Stayed 1 night in Jun 2025 ### 4/10 Poor #### Sonia May 6, 2025 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities This property should NOT be advertised as a 4 star hotel, it is not. It's a shame, because the building is historical, the rooms need a remodeling, not enough outlets, the shower is scary. Now, the staff in the parking garage super attentive, as well as the maids, but the guys at the front desk are super rude, specially the young kid working generally at night, I checked in on Friday the 2nd around 8 pm and the young gentleman at the front desk it made it seem like I was inconveniencing him and he could not wait to sit in the corner checking his phone. The next day I needed a taxi in the morning and the second guy at the desk said they may not come in because they're doing work in the side streets, even though there's still access to the hotel, customer service for these two guys is not their thing. I would not go back to this property. ##### Sonia Stayed 4 nights in May 2025 ### 10/10 Excellent #### Ricardo Jan 7, 2026 Liked: Cleanliness, amenities, property conditions & facilities Enjoyed the stay! ##### Ricardo Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Arturo Dec 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo excelente ##### Arturo Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### GREGORIO CHAVEZ Dec 19, 2025 Liked: Cleanliness, amenities, property conditions & facilities Excelente ##### GREGORIO CHAVEZ Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Marco Antonio Sep 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Exelente lugar ##### Marco Antonio Stayed 1 night in Sep 2025 ### 10/10 Excellent #### WILHELMUS May 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It is a. beautiful hotel in a nice town ##### WILHELMUS Stayed 1 night in Apr 2025 ### 10/10 Excellent #### BLANCA ARACELI May 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente Hotel ##### BLANCA ARACELI Stayed 3 nights in May 2025 ### 10/10 Excellent #### Hector Sep 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo excelente ##### Hector Stayed 1 night in Sep 2025 ## Explore a world of travel with Expedia - [Lodging](?equalTargetTab=tab-0) - [Flights](?equalTargetTab=tab-1) - [Packages](?equalTargetTab=tab-2) - [Cars](?equalTargetTab=tab-3) - [Vacation Rentals](?equalTargetTab=tab-4) - [Things to Do](?equalTargetTab=tab-5) - [Hotel la Sirenita](https://www.expedia.com/Veracruz-Hotels-Hotel-La-Sirenita.h46255044.Hotel-Information) - [Executirooms Veracruz](https://www.expedia.com/Veracruz-Hotels-EXECUTIROOMS-Veracruz.h104400716.Hotel-Information) - [Ruiz Milán Hotel](https://www.expedia.com/Veracruz-Hotels-Ruiz-Milan-Hotel.h2113081.Hotel-Information) - [Hotel Arrecife](https://www.expedia.com/Veracruz-Hotels-Hotel-Arrecife.h6140203.Hotel-Information) - [Hotel Gaudi](https://www.expedia.com/Veracruz-Hotels-Hotel-Gaudi.h36152383.Hotel-Information) - [Veracruz Centro Histórico](https://www.expedia.com/Veracruz-Hotels-Veracruz-Centro-Historico.h48711.Hotel-Information) - [Lithio Hotel](https://www.expedia.com/Veracruz-Hotels-Lithio-Hotel.h22169930.Hotel-Information) - [Autohotel La Escondida](https://www.expedia.com/Veracruz-Hotels-Autohotel-La-Escondida.h15363161.Hotel-Information) - [Hotel Capri Playa](https://www.expedia.com/Veracruz-Hotels-Hotel-Capri-Playa.h109346221.Hotel-Information) - [Balajú Hotel & Suites](https://www.expedia.com/Veracruz-Hotels-Balaju-Hotel-Suites.h4200822.Hotel-Information) - [Hotel Baluarte](https://www.expedia.com/Veracruz-Hotels-Hotel-Baluarte.h2185112.Hotel-Information) - [Best Western Global Express](https://www.expedia.com/Veracruz-Hotels-Best-Western-Global-Express.h2806717.Hotel-Information) - [Hotel Fiesta Veracruz](https://www.expedia.com/Veracruz-Hotels-Hotel-Fiesta-Veracruz.h4196266.Hotel-Information) - [Hotel Gran Via](https://www.expedia.com/Veracruz-Hotels-Hotel-Gran-Via.h4847114.Hotel-Information) - [Doubletree by Hilton Hotel Veracruz](https://www.expedia.com/Veracruz-Hotels-DoubleTree-By-Hilton-Hotel-Veracruz.h852096.Hotel-Information) - [Hotel Regional Veracruz](https://www.expedia.com/Veracruz-Hotels-EMS-Regional.h9337037.Hotel-Information) - [Hotel Playa](https://www.expedia.com/Veracruz-Hotels-Hotel-Playa.h9337029.Hotel-Information) - [Hotel Posada del Carmen](https://www.expedia.com/Veracruz-Hotels-Hotel-Posada-Del-Carmen.h4771085.Hotel-Information) - [Oyo Hotel El Conquistador](https://www.expedia.com/Veracruz-Hotels-Hotel-Conquistador.h113553649.Hotel-Information) - [Oyo Hotel Merida](https://www.expedia.com/Veracruz-Hotels-Hotel-Merida.h57149533.Hotel-Information) - [Flights to Veracruz](https://www.expedia.com/Destinations-In-Veracruz.d11205.Flight-Destinations) - [Veracruz Vacations](https://www.expedia.com/Veracruz.d11205.Destination-Travel-Guides) - [Car rentals near Veracruz](https://www.expedia.com/Destinations-In-Veracruz.d11205.Car-Rental-Destinations) - [Veracruz Vacation Rentals](https://www.expedia.com/Destinations-In-Veracruz.d11205.Vacation-Rental-Destinations) - [Things to do in Veracruz](https://www.expedia.com/Things-To-Do-In-Veracruz.d11205.Travel-Guide-Activities)