While the place was clean and staff were friendly and helpful, management never replied to my initial email after I’d booked a room asking to have bed on a lower level. I paid extra to have a room with a window; however, accessing the bed via very high narrow modular stairs was an H&S issue. It made my stay very unpleasant as it was too hard to climb up and down as often as I would have like to.
Despite instructions, checking in and unlocking my room was also a stressful logistical nightmare. It was, overall, a disappointing experience.