Kempinski Hotel Cancún

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Luxury
VIP Access
5.0 star property
9.4

Exceptional

Immaculate luxury on Cancun shores

Fresh flowers scent the elegant lobby of this beachfront retreat. Attentive staff provide exceptional service at six restaurants, where seafood dinners can be enjoyed steps from the surf. After dining, unwind in the spa's hot tub or enjoy live music performances.

Popular amenities

  • Pet friendly
  • Free WiFi

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Club Suite (Seaside)

A spacious lobby with a reception desk, seating area, and a decorative chandelier.

Club Suite (Seaside)

  • Partial sea view
  • 883 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Seaside)

A hotel room with a large bed, bedside tables, a TV, a dining table, and a chair.

Suite (Seaside)

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 882 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Seafront)

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Suite (Seafront)

  • Sea view
  • 882 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Double Room (Seaside)

A hotel room with two beds, a desk, a chair, a table, and a balcony with a view of the sea.

Club Double Room (Seaside)

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed (Seaside)

A hotel room with two beds, a desk, a chair, a table, and a balcony with a view of the sea.

Club Room, 1 King Bed (Seaside)

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite (Seafront)

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Club Suite (Seafront)

  • Partial sea view
  • 883 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seafront)

A hotel room with two beds, a desk, and a balcony with a view of the ocean.

Deluxe Double Room (Seafront)

9.2 out of 10
Wonderful
(5 reviews)
  • Sea view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic Suite

A hotel room with a large bed, a desk, a chair, a TV, and a view of the ocean.

Panoramic Suite

  • Sea view
  • 882 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Presidential Suite

  • Sea view
  • 2464 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seaside)

A hotel room with two beds, a desk, a chair, a table, and a balcony with a view of the sea.

Deluxe Room, 1 King Bed (Seaside)

9.6 out of 10
Exceptional
(37 reviews)
  • Sea view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Club Seafront)

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Club Room, 1 King Bed (Club Seafront)

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seafront)

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Deluxe Room, 1 King Bed (Seafront)

10.0 out of 10
Exceptional
(16 reviews)
  • Sea view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seaside)

A hotel room with two beds, a desk, a chair, a table, and a balcony with a view of the sea.

Deluxe Double Room (Seaside)

9.0 out of 10
Wonderful
(7 reviews)
  • Sea view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Double Room (Seafront)

A hotel room with two beds, a desk, and a balcony with a view of the ocean.

Club Double Room (Seafront)

  • Sea view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (The Saasil)

A poolside area with lounge chairs and a blue umbrella, overlooking the ocean.

Suite (The Saasil)

  • Sea view
  • 1905 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds

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About the neighborhood

Located on the beach, Kempinski Hotel Cancún is in Zona Hotelera neighborhood and is connected to a shopping center. Aquaworld and Iberostar Cancun Golf Course are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Luxury Avenue Shopping Mall and La Isla Shopping Mall. El Rey Archaeological Zone and Forum By The Sea Mall are two other places to visit that come recommended. Jet skiing and kayaking offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and ecotours nearby. Visit our Cancun travel guide
View more Resorts in Cancun
Map
Retorno del Rey No. 36, Cancun, QROO, 77500

What's nearby

  • A pair of feet dangling over turquoise ocean water with a beach and buildings in the background.
    Ballenas Beach
    2 min walk - 0.1 miles
  • A large fish sculpture in front of a building with the Aquaworld logo.
    Aquaworld
    16 min walk - 0.9 miles
  • A beach with thatched umbrellas, palm trees, and a flag on the shore.
    Hotel Zone Beaches
    18 min walk - 1.0 mile
  • Luxury Avenue Shopping Mall
    11 min walk - 0.6 miles
  • Kukulcan Plaza Shopping Mall
    11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN)
    18 min drive

Restaurants

  • Nebbiolo
    5 min walk
  • Hacienda Sisal
    10 min walk
  • La Veranda
    9 min walk
  • Puerto Madero
    5 min walk
  • La Madalena
    6 min walk

About this property

Kempinski Hotel Cancún

  • Luxury family-friendly resort located near Aquaworld with rooms refurbished in 2023
  • Located close to Luxury Avenue Shopping Mall and La Isla Shopping Mall, Kempinski Hotel Cancún provides a beach bar, a poolside bar, and a terrace. With a beachfront location, beachfront dining, and beach cabanas, this resort is the perfect place to soak up some sun. Indulge in a massage, aromatherapy, and a body wrap at Kayantá Spa, the onsite spa. At the 6 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and seafood. Fitness classes and Pilates classes are offered at the health club; Kempinski Hotel Cancún also has an art gallery on site, designer stores on site, and a coffee shop/cafe. In addition to a garden and a playground, guests can connect to free in-room WiFi, with speed of 50+ Mbps.
  • Other perks at this resort include:
    • 2 outdoor pools along with cabanas, sun loungers, and pool umbrellas
    • Limo/town car service, buffet breakfast (surcharge), and an outdoor tennis court
    • A free beach club on site, supervised childcare (surcharge), and a pickleball court
    • Tennis lessons on site, a banquet hall, and luggage storage
    • Guest reviews give top marks for the beach locale, helpful staff, and first-rate property condition
  • Room features
  • All 363 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
  • Extra amenities include:
    • Hypo-allergenic bedding, down comforters, and rollaway/extra beds (surcharge)
    • Bathrooms with rainfall showers and deep soaking tubs
    • 42-inch LCD TVs with cable channels
    • Balconies or patios, wardrobes/closets, and recycling

All inclusive details

  • All-inclusive room rates at Kempinski Hotel Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

    • All buffet meals, snacks, and beverages included
    • In-room minibar (all beverages included)
    • In-room liquor dispensers
    • Meals and beverages at companion properties
    • Dining availability limited at one or more venues
    • Gourmet or à la carte dining limited to 3 meals per stay

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: EarthCheck. For more information on what this certification requires and verifies, please visit their website.

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Frequently asked questions

Does Kempinski Hotel Cancún have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Kempinski Hotel Cancún?

As of Oct 23, 2026, prices found for a 1-night stay for 2 adults at Kempinski Hotel Cancún on Nov 2, 2026 start from $449, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kempinski Hotel Cancún pet-friendly?

Yes, Kempinski Hotel Cancún allows dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of USD 80 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Limited spots are available.

What time is check-in at Kempinski Hotel Cancún?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Kempinski Hotel Cancún?

Check-out is at noon.

Does Kempinski Hotel Cancún provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 200 per vehicle applies.

Are there all-inclusive benefits at Kempinski Hotel Cancún?

Some rate plans available at this resort are all-inclusive.

Where is Kempinski Hotel Cancún located?

Located in Zona Hotelera, this beachfront resort is connected to a shopping center and within 1 mi (2 km) of Luxury Avenue Shopping Mall and Aquaworld. La Isla Shopping Mall and Iberostar Cancun Golf Course are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Kempinski Hotel Cancún Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 761 out of 923 reviews
Rating 8 - Good. 85 out of 923 reviews
Rating 6 - Okay. 32 out of 923 reviews
Rating 4 - Poor. 14 out of 923 reviews
Rating 2 - Terrible. 31 out of 923 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and very nice staff Highly recommend this hotel
Stayed 5 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with very nice staff.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is very clean The staff is excellent The food is very good. A little outdated, but the place is kept impeccable.
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Great service Great food in the main restaurant Staff is very friendly
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with wonderful beaches Extremely courteous staff.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of the best. Amazing staff, food, cleanlilness, beach, rooms, pool, location… just all fantastic. Great time every time for years.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our upgraded suite it had 180 views of the ocean
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the food was excellent, and the staff did everything they could to make our stay enjoyable. I highly recommend this hotel.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice luxury hotel where the staff makes it more enjoyable than you can imagine
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool service was excellent. Attentive and fast. Restaurants were good and food came out quickly, we did walk across the street to Porfirios as well so nice to have options close to property also.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Yes Hotel was nice and Clean
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were impeccably clean
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Find full resort lots of kids and family The spa was a special oasis with outdoor hot tub and cold, plunge relaxation room, and complementary green juice and welcome drink Very close to wonderful restaurants like Harry’s steak Also shopping mall very close by We had a wonderful time and felt very safe
Lobby
View from room, Room Service breakfast
Lunch on the beach
View from beach
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

This is a spectacular property, representing true luxury and privacy for a 5 star hotel. The staff are the nicest people I have ever met in the industry and the accommodations are excellent. The beach, restaurants and condition of the hotel will want you coming back again and again.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Lovely comfortable room and friendly staff as always
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The resort is gorgeous. Great spa pool sauna gym spa and amazing servicr
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is perfect, service is great! Properly amazing. Amenities - more restaurants would be better. Otherwise, is perfect for couples and quiet relaxing stay.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
We return year after year to Kempinski Cancún because the property is exceptional and all of the staff are amazing, working so hard to make your stay amazing!!!!! We love it here!!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean views from all rooms. Beautiful building in old style. 2 very upscale restaurants (quite expensive) Large comfortable rooms. Excellent service at pool and beach. Great breakfast and lunch options.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, my stay at the Kempinski was exceptional. The service, ambiance, and attention to detail truly stood out. The only minor drawback was the pillows, which could have been more comfortable. However, the hotel did offer alternative pillows upon request, so it wasn’t a major issue. I would still highly recommend this hotel for its outstanding quality and experience.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This place had the best service I've ever received by hotel staff. The amenities for kids were lacking; which was the only negative really.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, kindness, immaculate rooms/ property, attention to detail. Excellent quality food but be prepared for relatively high prices even by high ranking NYC restaurant prices as a comparison
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, amazing view. It is a 30 year Old hotel but in spotless condition. Amazing beach cleaned from weed a few times a day and a really good life saver
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been returning to the Kempinski Cancún for years, and it continues to exceed expectations every single time. The staff are truly exceptional, warm, attentive, and genuinely helpful throughout the stay. The level of service across the board is what keeps me coming back. The rooms are spotlessly clean and beautifully maintained, reflecting the high standards you'd expect from the Kempinski brand. Breakfast was a highlight with great variety, excellent quality, and a wonderful way to start each day. If you're looking for a property where the team goes above and beyond and every detail is taken care of, this is it. A consistently outstanding experience.
Stayed 3 nights in May 2026