Moon Palace Cancun - All-Inclusive

Property class: 5 and above

Choose dates to view prices

Reviews

8.4 out of 10
Very good

All-inclusive energy on a wide beach

Moon Palace Cancun is a sprawling all-inclusive on a sparkling white sand beach at the start of the Riviera Maya. Days move between seven outdoor pools and seaside snack and drink service, with the resort’s oceanfront setting setting the pace from sun-up to sun-down. The scale is part of the story, with golf cart shuttles helping guests hop between venues across the grounds.

  • Dining variety, day to night

    European-style lobby cafés keep coffee, pastries, gelato, and crepes within easy reach.

  • Surf without leaving the resort

    The FlowRider Double Wave Simulator brings two lanes of endless waves.

  • Golf built for a getaway

    A 27-hole Jack Nicklaus Signature course winds through dunes, jungle, and lakes.

Amenities

  • Fast, straightforward drive from Cancun airport
  • Adults-only speakeasy behind hidden library shelves
  • Indoor ice skating rink for cool-down fun
  • Relaxing hydrotherapy circuit with jets and pools
  • Fitness center with sauna and steam room
  • Complimentary bikes to explore the grounds
These property details are summarized by AI

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Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Superior Governor Suite

A modern living room with a sofa, coffee table, and dining area.

Superior Governor Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 968 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Swim Up Suite

A hotel room with a bed, a desk, a TV, a bathroom with a bathtub, and a view of the pool area.

Swim Up Suite

  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite

A modern hotel room with a dining area, a seating area with a view of the ocean, and a balcony with a view of the sea.

Superior Two Bedroom Presidential Suite

  • Sea view
  • 1798 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Superior Honeymoon Suite - King Size Bed

A hotel room with a large bed, a bathroom with a bathtub, a desk with a lamp, and a view of the outside.

Superior Honeymoon Suite - King Size Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Partial sea view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Bedroom Suite Golf Course View

A modern living room with a sofa, coffee table, and round dining table with chairs. A flat-screen TV is mounted on the wall.

Superior Two Bedroom Suite Golf Course View

  • Golf view
  • 928 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Garden View

A hotel room with a bed, a desk, a chair, a TV, a bathtub, and a view of the outdoors.

Superior Deluxe Garden View

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Garden View (Book 4 nights, Get 2 nights in Punta Cana)

A hotel room with a bed, a desk, a chair, a TV, a bathtub, and a view of the outdoors.

Superior Deluxe Garden View (Book 4 nights, Get 2 nights in Punta Cana)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Ocean View - Book 4 nights, get 2 free in Punta Cana

A hotel room with a bed, a desk, a TV, a bathroom, and a view of the outdoors.

Superior Deluxe Ocean View - Book 4 nights, get 2 free in Punta Cana

  • Ocean view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Three-Bedroom Villa with Golf Course View

A modern hotel room with a large bed, a desk, a television, and a view of greenery outside.

Three-Bedroom Villa with Golf Course View

  • Golf view
  • 1380 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

View all photos for Superior Family Deluxe - Kids & Teens Stay Free

A bed with a white sheet, a wooden textured area, a yellow ball, white slippers with a crown, and blue bags with octopus designs.

Superior Family Deluxe - Kids & Teens Stay Free

8.2 out of 10
Very good
(14 reviews)
  • Garden view
  • 968 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Garden View - Kids & Teens Stay Free

A hotel room with two beds, a bathroom with a bathtub, a desk with a coffee maker, and a TV displaying the hotel name.

Superior Deluxe Garden View - Kids & Teens Stay Free

7.8 out of 10
Good
(216 reviews)
  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Ocean View - Kids & Teens Stay Free

A hotel room with a bed, a desk, a TV, a bathroom, and a view of the outdoors.

Superior Deluxe Ocean View - Kids & Teens Stay Free

7.4 out of 10
Good
(85 reviews)
  • Ocean view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Golf Course View with Golf Cart Included

A hotel room with a large bed, a TV, a sofa, a small table with a bottle, and a view of a garden and pool.

Superior Junior Suite Golf Course View with Golf Cart Included

9.6 out of 10
Exceptional
(8 reviews)
  • Golf view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Located on the beach, Moon Palace Cancun - All-Inclusive is in an area with good airport proximity. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Puerto Morelos Beach. El Rey Archaeological Zone and Iberostar Cancun Golf Course are two other places to visit that come recommended. Jet skiing, scuba diving, and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Visit our Cancun travel guide
View more Resorts in Cancun
Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500

What's nearby

  • A variety of dishes in blue and white bowls.
    Xoximilco
    10 min walk - 0.5 miles
  • A golf course with a pond, palm trees, and a cloudy sky.
    Riviera Cancun Golf Resort
    11 min drive - 4.3 miles
  • A beach with thatched umbrellas and a lifeguard tower.
    Delfines Beach
    22 min drive - 12.9 miles
  • Grand Outlet Riviera Maya
    9 min walk - 0.5 miles
  • Moon Palace Golf Club
    11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN)
    8 min drive

Restaurants

  • Lobby Bar
    7 min drive
  • Digit Bar
    13 min drive
  • Grand Lobby Bar
    6 min drive
  • Aroma Café
    14 min drive
  • Boulangerie
    7 min drive

About this property

Moon Palace Cancun - All-Inclusive

  • Property highlights
  • Located close to Moon Palace Golf Club and Riviera Cancun Golf Resort, Moon Palace Cancun - All-Inclusive provides a free breakfast buffet, a golf course, and a marina. Treat yourself to a detox wrap, a massage, or a facial at O Spa, the onsite spa. At the 16 on-site restaurants, enjoy breakfast, dinner, and Asian cuisine. The gym offers yoga classes and fitness classes; other things to do include beach yoga, beach volleyball, and basketball. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with a nightclub and an airport shuttle.
  • Other perks include:
    • 7 outdoor pools and a children's pool, along with a waterslide, 3 swim-up bars, and sun loungers
    • Free self parking and valet parking
    • 2 outdoor tennis courts, a roundtrip airport shuttle (surcharge), and a free beach club on site
    • 5 outdoor pickleball courts, golf cart on site, and bicycle parking
    • Guest reviews say great things about the family-friendly amenities, pool, and helpful staff
  • Room features
  • All 1334 rooms include comforts such as private indoor hot tubs and 24-hour room service, as well as thoughtful touches like premium bedding and laptop-compatible safes. Guest reviews speak positively of the clean rooms at the property.
  • Other amenities include:
    • Hypo-allergenic bedding, memory foam beds, and down comforters
    • Bathrooms with separate tubs/showers and free toiletries
    • 55-inch Smart TVs with cable channels
    • Wardrobes/closets, balconies, and recycling

All inclusive details

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks, and beverages included
    • 24-hour room service
    • In-room minibar (all beverages included)
    • In-room liquor dispensers
    • Meals and beverages at companion properties

Activities and facilities/equipment

  • All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking

Land activities

    • Fitness facilities
    • Miniature golf
    • Soccer
    • Volleyball
    • Kids club

Lessons/classes/games

    • Aerobics
    • Bartending
    • Dancing
    • Pilates
    • Water fitness
    • Yoga

Entertainment

    • Onsite entertainment and activities
    • Access to onsite nightclubs
    • Onsite live performances
    • Theme parties

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: EarthCheck. For more information on what this certification requires and verifies, please visit their website.

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Property amenities

Restaurants on site

  • Agra
  • Los Caporales
  • Momo Teppanyaki
  • Riviera Maya
  • Trattoria

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.97 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 005-007-000963/2025

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Moon Palace Cancun - All-Inclusive have a pool?

Yes, this property has 7 outdoor pools and a children's pool.

How much does it cost to stay at Moon Palace Cancun - All-Inclusive?

As of Oct 2, 2026, prices found for a 1-night stay for 2 adults at Moon Palace Cancun - All-Inclusive on Oct 13, 2026 start from $422, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Moon Palace Cancun - All-Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Moon Palace Cancun - All-Inclusive?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Moon Palace Cancun - All-Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Moon Palace Cancun - All-Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 26 per person applies.

Are there all-inclusive benefits at Moon Palace Cancun - All-Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include kayaking, mini golf, soccer, and more.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Moon Palace Cancun - All-Inclusive Reviews

8.4

Very Good

8.6

Cleanliness

8.6

Amenities

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 1707 out of 3102 reviews
Rating 8 - Good. 621 out of 3102 reviews
Rating 6 - Okay. 383 out of 3102 reviews
Rating 4 - Poor. 185 out of 3102 reviews
Rating 2 - Terrible. 206 out of 3102 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort and the staff were incredible, highly recommend!!
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend time with family, amazing food and service
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and service
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice . Perfect for traveling with young kids
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive. We loved all the amenities. The food was great. 10/10 experience! Will definitely come back soon!
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place for families with young children. Well maintained and very friendly and respectful staff.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere! we really enjoyed the food,the pool and the shows at night. It's a great place for families with kids.
Stayed 6 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful staff and great amenities
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent! Kid friendly atmosphere was a plus.
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautifully taken care of. Personal was very helpful and friendly
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, family friendly
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Massive pools.
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly place with lots if activities. Staff were very helpful and friendly. Excellent service by all the staff, including bartenders, wait staff, and house keeping.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Enjoyed our stay at Moon Palace. The pools were amazing but they do need a little TLC. Food was delicious and the staff was amazing! Recommend.
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I ended up at the moon palace unplanned for two nights only and we had such a good experience. staff was always helpful and super nice! Food was delicious ! And my daughter enjoyed their pool! Would definitely recommend!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stuff, clean room and excellent amenities!
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, we had a great time
Stayed 8 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family - friendly
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities
They really push their customers to do the 90-minute property tour. The place has also started falling a little behind on maintenance over the years. The food choices at the restaurants are good, and overall, I was happy with my stay. However, next time I’m in Cancun, I’ll probably try a different resort.
Stayed 5 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent! Pools were great and we liked the fact that we had access to two properties. The restaurants were delicious and everyone was very friendly and helpful. :-)
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moon Palace is great but if you are looking for a nice ocean you have to find another place, a lot of pools.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel but not a good beach
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time we go to Moon Palace Sunrise in Cancun Mexico. we’re so happy with Moon. Everything very good
Stayed 4 nights in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff good . Smell very bad and cleaning not that good
Stayed 4 nights in Aug 2026