Verified review
2/10 Terrible
Andrew
Nov 10, 2026
The resort itself was brand new when we got there so there is probably an element of adjustment that pertains to some of the difficulties we were having.
We stayed there for one night before heading down to Playa del Carmen. We specifically booked this resort due to the advertisement of Michelin Star chef-designed menus and the food we were seeing on social mediaother amenities. We were quite excited to try the food. All of the restaurants on the website were advertised as being open every day, but when we got there, only one restaurant was open (the sushi restaurant), in addition to the buffet. This was not due to unforeseen circumstances, but rather the scheduled rotation of restaurants according to staff. Unfortunately my partner cannot eat seafood.
We decided to try and see if she could just get a steak or something at the sushi restaurant, but when we arrived we were told that they could not accommodate any further reservations, which is understandable given they were the only restaurant open. We were then directed to the buffet (the only other option available).
We were extremely disappointed to pay nearly 800$ for one night, to only have a buffet option available to us. The hotel was advertised as 5-star and 10/10 on reviews which is why we decided to stay here. Overall, one of the most disappointing hotel stays I’ve ever had.
Stayed 1 night in Nov 2026











































