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Hotel Mousai Puerto Vallarta Adults Only

5.0 star property

Choose dates to view prices

Reviews

9.4 out of 10
Exceptional

Where jungle glamour meets ocean views

Hotel Mousai delivers a high-voltage luxury mood, pairing raw natural textures with regal purples, reds, and gold for spaces that feel deliberately bold. The arrival scene sets the tone with quilted golden doors, sculptural moments, and a graphic black-and-white floor. In-suite, iPad controls fine-tune lighting, music, and electric curtains for an atmosphere that shifts on command.

  • Rooftop infinity pool

    Swim 112 meters up with sweeping coastline, mountain, and Banderas Bay views.

  • Dining across bold flavors

    From Japanese raw-bar plates to Italian and modern Mexican menus.

  • Spa hydrotherapy circuit

    Rotate whirlpool, cold plunge, and vitality pools for deep reset.

Amenities

  • Adults-only setting for calmer stays
  • Private terrace with hammock and sun lounger
  • Gold-tiled hydromassage plunge pool on terrace
  • Rain showers with Venetian chocolate and quartz walls
  • Deluxe refreshment center stocked daily, premium brands
  • Guided kayaking to Los Arcos, snorkeling included
These property details are summarized by AI

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Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Suite North

A modern hotel room with a large bed, a TV, a balcony with a view of the sea, and a ceiling fan.

Suite North

9.8 out of 10
Exceptional
(7 reviews)
  • Ocean view
  • 1069 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Ultra Suite North

A modern hotel room with a large bed, a TV, a balcony with a hammock, and a view of the sea.

Ultra Suite North

10.0 out of 10
Exceptional
(9 reviews)
  • Ocean view
  • 1069 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Corner Suite North

A balcony with a hammock, wicker furniture, and a view of the sunset over the ocean.

Corner Suite North

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1364 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Ultra Corner Suite North

A modern hotel room with a bed, a desk, a chair, and a sofa.

Ultra Corner Suite North

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 1364 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for The Penthouse North

A modern hotel room with a circular bed, large windows, and a view of the city.

The Penthouse North

  • Ocean view
  • 2852 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite two Double Beds North

A hotel room with two beds, a TV, a ceiling fan, and a view of the ocean.

Suite two Double Beds North

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 1069 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Suite South

A modern hotel room with a large bed, a desk, a chair, and a sofa.

Suite South

9.0 out of 10
Wonderful
(6 reviews)
  • Sea view
  • 1061 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite two Double Beds South

A modern hotel room with two beds, a red chair, a bench, and a large mirror.

Suite two Double Beds South

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 1061 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Corner Suite South

A modern hotel room with a large bed, a flat-screen TV, a desk, and a view of the mountains.

Corner Suite South

  • Ocean view
  • 1264 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Ultra Suite South

A modern hotel room with a large bed, a red chair, a desk with a laptop, and a view of the city through a glass door.

Ultra Suite South

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 1000 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Ultra Corner Suite South

A modern hotel room with a large bed, a TV, a desk, and a view of the ocean.

Ultra Corner Suite South

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 1200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Master Suite South

Master Suite South | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Master Suite South

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 1537 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Two bedroom Master Suite South

A modern bedroom with a large bed, a desk, and a view of the sea.

Two bedroom Master Suite South

  • Ocean view
  • 2598 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Suite two Double Beds North

A hotel room with two beds, a red chair, a bench, a ceiling fan, and a minibar.

Suite two Double Beds North

  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Suite two Double Beds South

A modern hotel room with two beds, a sofa, a TV, and a bathroom.

Suite two Double Beds South

  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Two Suite South Connected

A modern hotel room with a large bed, a desk, a chair, and a sofa.

Two Suite South Connected

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 2122 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Two Ultra Suites South Connected

A spacious bedroom with a large bed, a red armchair, and a view of the ocean.

Two Ultra Suites South Connected

  • Ocean view
  • 2122 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Ultra Suite Two Double Beds South

A modern hotel room with two beds, a red chair, a bench, and a large mirror.

Ultra Suite Two Double Beds South

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

APARTMENT ONE BEDROOM

  • Sleeps 10
  • Free WiFi

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About the neighborhood

Located in South Zone, a neighborhood in Puerto Vallarta, Hotel Mousai Puerto Vallarta Adults Only is near the airport and on the beach. The area's natural beauty can be seen at Garza Blanca Beach and Playa Gemelas, while Vallarta Zoo and Puerto Vallarta Botanical Gardens are popular area attractions. Playa Mismaloya and Malecon are two other places to visit that come recommended. Motor boating and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with mountain climbing and ziplining nearby. Visit our Puerto Vallarta travel guide
View more Resorts in Puerto Vallarta
Map
Carretera a Barra de Navidad Km. 7.5, Puerto Vallarta, 48390

What's nearby

  • A coastal resort with a beach, clear blue waters, and lush green hills in the background.
    Garza Blanca Beach
    5 min walk - 0.3 miles
  • A beach with clear turquoise waters, a sandy shore, and palm trees.
    Playa Palmares
    7 min walk - 0.4 miles
  • A coastal resort with beachfront hotels, a sandy beach, and clear turquoise waters.
    Playa Gemelas
    3 min drive - 2.4 miles
  • Playa Esmerelda
    12 min walk - 0.7 miles
  • Punta Negra Beach
    19 min walk - 1.0 mile

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR)
    40 min drive

Restaurants

  • Amixtli
    3 min drive
  • Blanca Blue Restaurant & Lounge
    2 min walk
  • Dao
    9 min walk
  • The Rooftop at Hotel Mousai
    9 min walk
  • Aquazul Beach Bar & Lounge
    3 min walk

About this property

Hotel Mousai Puerto Vallarta Adults Only

  • Luxury resort near Garza Blanca Beach
  • Located close to Playa Gemelas and Los Arcos, Hotel Mousai Puerto Vallarta Adults Only provides 2 poolside bars, a rooftop terrace, and designer stores on site. This resort is a great place to bask in the sun with a beachfront location, beachfront dining, and sun loungers. Take some time to relax at the onsite spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and Japanese cuisine. The health club offers yoga classes and fitness classes; other things to do include basketball, kayaking, and beach volleyball. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with a garden and a hair salon.
  • You'll also enjoy the following perks during your stay:
    • Swimming pool along with free cabanas, sun loungers, and pool umbrellas
    • Free self parking and valet parking
    • Full breakfast (surcharge), 2 outdoor tennis courts, and a roundtrip airport shuttle (surcharge)
    • 4 outdoor pools, bicycle parking, and a 24-hour front desk
    • Guest reviews say great things about the pool and helpful staff
  • Room features
  • All guestrooms are individually decorated, and offer comforts such as private outdoor hot tubs and 24-hour room service, in addition to perks like premium bedding and pillow menus.
  • Other conveniences in all rooms include:
    • Hypo-allergenic bedding and Egyptian cotton sheets
    • Rainfall showers, toilets with electronic bidets, and free toiletries
    • 55-inch flat-screen TVs with premium channels and DVD players
    • Wardrobes/closets, balconies, and recycling

All inclusive details

  • All-inclusive room rates at Hotel Mousai Puerto Vallarta Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks, and select beverages included
    • 24-hour room service (limited menu)
    • In-room minibar (all beverages included)

Activities and facilities/equipment

  • All onsite activities and use of facilities and equipment are included.

Water activities

    • Kayaking
    • Snorkeling

Land activities

    • Fitness facilities
    • Tennis
    • Volleyball

Lessons/classes/games

    • Aerobics
    • Cooking
    • Language
    • Yoga

Entertainment

    • Onsite entertainment and activities
    • Onsite live performances

Awards and affiliations

  • The property is a member of Preferred Hotels & Resorts.

Similar properties

Exterior
Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only
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  • Pool
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 25 to 100 per person
  • 2 poolside bars
  • 5 bars/lounges
  • 9 restaurants
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • DAO-Contemporary Chinese
  • Hiroshi - Japanese
  • NOI - Italian Restaurant
  • The Rooftop
  • The Terrace

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Basketball
  • Beach volleyball
  • Designer stores
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Kayaking
  • Paddleboard
  • Piano
  • Racquetball/squash
  • Shopping
  • Snorkeling
  • Stereo
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,809 square feet of conference space
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • In the mountains
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 8 treatment rooms
  • Couples treatment rooms
  • Hot tub
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 18 floors
  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 2014
  • Communal living room
  • Designated smoking areas
  • Reception hall
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels
  • DVD player
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 25 to 100 per person
  • Airport shuttle fee: USD 130 per vehicle (roundtrip, maximum occupancy 5)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hotel Mousai Puerto Vallarta Adults Only have a pool?

Yes, this property has 4 outdoor pools.

How much does it cost to stay at Hotel Mousai Puerto Vallarta Adults Only?

As of Jul 28, 2026, prices found for a 1-night stay for 2 adults at Hotel Mousai Puerto Vallarta Adults Only on Aug 13, 2026 start from $446, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Mousai Puerto Vallarta Adults Only pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Mousai Puerto Vallarta Adults Only?

Check-in start time: 4 PM; Check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at Hotel Mousai Puerto Vallarta Adults Only?

Check-out is at 11:00 AM.

Does Hotel Mousai Puerto Vallarta Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 130 per vehicle applies.

Are there all-inclusive benefits at Hotel Mousai Puerto Vallarta Adults Only?

Some rate plans available at this property are all-inclusive.

Where is Hotel Mousai Puerto Vallarta Adults Only located?

Nestled on the beach, this South Zone resort is within 3 mi (5 km) of Garza Blanca Beach, Playa Gemelas, and Playa Mismaloya. Vallarta Zoo and Malecon are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Mousai Puerto Vallarta Adults Only Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Location

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 816 out of 1006 reviews
Rating 8 - Good. 102 out of 1006 reviews
Rating 6 - Okay. 35 out of 1006 reviews
Rating 4 - Poor. 21 out of 1006 reviews
Rating 2 - Terrible. 32 out of 1006 reviews

Reviews

Verified

10/10 Excellent

Negar Dehghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this hotel, amenities are great and staff are friendly. They have the best breakfast bar and restaurants. I highly recommend it.
Stayed 5 nights in Jul 2026
Verified

10/10 Excellent

EVERARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I went to celebrate our 26th wedding anniversary, it was our first time staying at a 5 diamond resort and we are extremely impressed! All the staff were amazing and made us feel welcome throughout our entire stay. Delicious food on all their restaurants, however our favorite one was the Peruvian restaurant Misika. All the amenities were amazing. Will definitely be back.
Stayed 7 nights in Jul 2026
Verified

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the best property my husband and I stayed at! From the amenities, the food and finally the staff, I cant rave about them enough!
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally the best place I’ve ever stayed in my life. Top-tier service, views, pools, accommodations, and food. Perfection.
Stayed 7 nights in Jun 2026
Verified

10/10 Excellent

Taraneh Moghimi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This our 4th time to hotel Mousai. We like everything about it. The on property manager Alejandro Dias was super helpful and went above and beyond for our stay to be comfortable and enjoyable. We truly appreciate everything he did. The staff overall is amazing and every guest on the property gets individualized care from them. Thank you
Stayed 3 nights in Jul 2026
Verified

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice, staff were amazing, I’ll forsure be back
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is wonderful and the staff is amazing! The food is presented beautifully and it is delicious! Overall, we had a 5 star experience!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Michael David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the best! Facilities, staff and amenities were all top shelf. Would definitely return.
Stayed 7 nights in Apr 2026
Verified

8/10 Good

Nahal

Liked: Cleanliness, amenities, property conditions & facilities
Great staff.clean place.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Jean

Liked: Cleanliness, property conditions & facilities
Room / view/ staff and food were all wonderful !! I stayed in the south tower which had a wonderful rooftop pool / bar ..all the food was wonderful and the spa was fantastic and beautiful.. will definitely return
Roof top pool at sunset
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities
The rooms are spectacular, service is amazing, the restaurants and staff are of the highest quality. Better than other five diamond resorts in the bay. We will be back very soon. Concierge service, butler service, Mousai knows what they are doing.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Shay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is above and beyond any expectation you could imagine! The staff are incredible, the accommodations and rooms are phenomenal and the customer service is impeccable! Thank you Dany & Humberto for everything you did to make our stay breathtaking and above and beyond anything we could have imagined!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Kristin

Liked: Cleanliness, amenities, property conditions & facilities
Hands down the best resort we’ve stayed at. Incredible food, outstanding service, and stunning scenery make it perfect for rest and relaxation. If you’re after nightlife or a party vibe, you’ll need to venture into the downtown area, as the resort itself is all about peace and quiet especially after dinner.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Sharla Raelene

Liked: Cleanliness, amenities, property conditions & facilities
Staff was exceptional. Food was best all inclusive we have stayed at. Rooms clean and service excellent.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Allen Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best all inclusive we have ever stayed at. Spent a week in the south tower, explored every single restaurant, enjoyed the huge wine selection. We have been coming to all inclusive hotels all across Mexico, and this is our standard. Great staff, every meal delicious and every cocktail was great. Plenty of activities at the beach and great support. Was a trip to remember. ☺️
Stayed 7 nights in Mar 2026
Verified

8/10 Good

Igor

Liked: Cleanliness, amenities, property conditions & facilities
Very nice room with beautiful view
Stayed 6 nights in Jan 2026
Verified

6/10 Okay

jacklyn marie

Disliked: Staff & service
Been coming for years. Service has gone down . Princess went up .. had to complain multiple times . Broken spa . Closed restaurants we had reservations at . Bad communication between staff to customer . Was always on top of service till recently. Even workers discreetly agreed with our complaints and what tell us to complain to higher management and they have noticed the level went down since change of staff in February. Just giving you a heads up do with you want with the information. They are no longer taking care of loyal customers as this was our seventh time back. And they stated it didn't matter they were only in seeking of new patrons. And our loyalty didn't mean much. Disappointing
Stayed 5 nights in Jul 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property all around a great experience the spa is a must.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, spacious room looking out to Banderas Bay. Well maintained and well serviced. Great amenities - access to the beach, lots of restaurants/bars, gym, lots of pools to chose from. The food was great and the service was in the majority of cases, flawless and friendly. Only one slight issue with one restaurant waiter who took issue with us not tipping above the already included service charges and gratuities. This was pre-confirmed to us as being included in the All Inclusive package, which was part of the reason for selecting this package. Otherwise, great service. Staff across the board were friendly and helpful and generally couldn't do enough for their guests. The only slight issue other than the waiter previously mentioned, was that via booking the All-Inclusive package upfront, we were then subjected to a sales pitch straight after check-in for the hotel group's private residences. This was poorly timed at arrival (anyone arriving post long flight would not appreciate this I suspect) and when we expressed a lack of interest in purchasing the product, the conversation ended abruptly. This didn't spoil the experience as a whole however (everything else more than makes up for this), but is being added to this review for awareness. Great place to get away from it all - we would definitely recommend.
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were large and clean. Loved the views and private balcony with hot tub and hammock!
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities
Service was excellent. Roof top pool was great. Spent all our time up there during the day.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Clean room s daily with towels and turn down service pleasant staff very helpful
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Ning

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautifully located right by the ocean, offering stunning views and a very relaxing atmosphere. The room was exceptionally large and spacious, with a private spa on the balcony and an incredible view of the sea. The property features several swimming pools, including a breathtaking rooftop pool. The grounds are also wonderful, with lovely gardens, as well as tennis, basketball, and pickleball courts. There is so much to enjoy within the hotel that you may not even feel the need to go into the city, but if you do, the front desk can easily arrange a taxi. We had a fantastic stay and would highly recommend this hotel.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Christopher Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views great pool great room
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Raymond

Liked: Cleanliness, amenities, property conditions & facilities
I loved our stay at this hotel. So spotless, so impressive from the moment we arrived. Staff was very personable and professional. We felt VIP our entire stay
Stayed 2 nights in Nov 2025