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21c Museum Hotel Durham

4.0 star property
Travelers can unwind with expert massage therapy after enjoying live performances at the nearby Carolina Theatre or other downtown Durham venues

Choose dates to view prices

Reviews

8.4 out of 10
Very good
21c Museum Hotel Durham, near the Durham Convention Center, offers a contemporary retreat with a spa and 24-hour gym. Enjoy dry cleaning, free in-room WiFi, and an area shuttle. Features Counting House restaurant and a bar for post-exploration refreshments.

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

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Policies

Check-in

Check-in time starts at 4:00 PM

Contactless check-in available

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs only

Up to 50 lbs per pet

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Rollaway/extra beds are available for USD 30 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 5.00 per accommodation, per stay
The resort fee includes:
  • In-room bottled water

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 35.00 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is 21c Museum Hotel Durham pet-friendly?

Yes, this property allows dogs with a maximum weight of up to 50 lbs per pet. There's a fee of USD 75.00 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at 21c Museum Hotel Durham?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at 21c Museum Hotel Durham on Jun 14, 2026 start from $187, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Valet parking is available for USD 35.00 per night.

What time is check-in at 21c Museum Hotel Durham?

Check-in begins at 4:00 PM. After-hours check-in is not available.

What time is check-out at 21c Museum Hotel Durham?

Check-out is at 11:00 AM.

Where is 21c Museum Hotel Durham located?

Located in Downtown Durham, this hotel is within a 5-minute walk of Carolina Theatre, Durham Performing Arts Center, and Durham Convention Center. American Tobacco Campus and Durham Bulls Athletic Park are also within 10 minutes. Durham Station is 6 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very Good

8.8

Cleanliness

9.0

Location

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 532 out of 1001 reviews
Rating 8 - Good. 226 out of 1001 reviews
Rating 6 - Okay. 130 out of 1001 reviews
Rating 4 - Poor. 59 out of 1001 reviews
Rating 2 - Terrible. 54 out of 1001 reviews

Reviews

Verified

8/10 Good

Christena Elizabeth Magyk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, close activities, friendly staff, restaurant on location.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff, very responsive. And very pet-friendly!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cool place. Incredibly friendly staff. Great location. Only issue we had is our A/C did not work in our room, but fortunately it was a cold night so it got pretty chilly anyway.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind and accommodating.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

W. Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at this hotel when I am in Durham. The staff is very friendly and professional. The property is unique, clean and well maintained. And I always enjoy taking a walk through the art gallery.
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

Christie

Liked: Cleanliness
Disliked: Staff & service, amenities
Historic building with the charm of art museum and in-house gym and sauna for guest use. Improvements needed in guest relations friendliness and room amenities such as extra towels and folding luggage racks which seemed to be in short supply.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The NICEST people ever. From the valet to the front desk to restaurant staff, the most helpful and friendly people. The art is amazing and a tour of the vault is a must. Easy walk to the DPAC.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Lauren

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, comfortable rooms, best shower, convenient location.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! While this property is known for its art and design, it also has an excellent staff. Every staff member has been very friendly and accommodating on each of our stays.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Chelsea

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, gorgeous galleries, great restaurant, wonderful staff
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Lisa H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good hotel and friendly staff. Building and rooms show some age but that is part of the charm. Enjoyable stay.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Brandon

Liked: Staff & service
Staff was nice. Rooms were OK. Bathroom: The shower situation is terrible. The curtains for the shower don’t go down to the floor. There’s little to no barrier between the shower and bathroom floor so the water just goes wherever. Disgusting. Beds/ living space: was OK. They don’t seem to clean the window areas which I thought was a little weird but hey that’s not terrible. There’s more but I’ll stop there.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and convenient location for us
Stayed 1 night in Oct 2025
Verified

8/10 Good

Farhad

Good service. Clean
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

michael

Liked: Cleanliness, amenities, property conditions & facilities
Very enjoyable stay. Great location and staff.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Unique hotel with great amenities, and a rotating art gallery. Within easy walking distance of multiple excellent restaurants and DPAC.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Chanelle

Liked: Cleanliness
Aside from the heater barely working in the rooms in the middle of winter, it was a nice stay. We moved once and both rooms on both floors had poor heating it was uncomfortable. However, the staff were always professional and friendly. The 4 stars are for them
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Historical Feel
Stayed 5 nights in Nov 2025
Verified

6/10 Okay

KATHERINE

Liked: Cleanliness, property conditions & facilities, room comfort
Stay was great other than a rude bar tender. Walkable, clean, check in staff kind and helpful.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jakob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spot
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Location!
Stayed 1 night in Jul 2025
Verified

4/10 Poor

Judi

Disliked: Staff & service
Restaurant didn’t open, smelled like weed/vaping, hard to find people to help us, strangely empty and never saw other guests or workers, staff responsive to get our car or bring extra towels, dinner at restaurant was excellent
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Kody

Liked: Cleanliness, staff & service, property conditions & facilities
While short, my stay was excellent. Beautiful room, wonderful restaurant. Overall very satisfied with my stay!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location and great hotel overall!
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

John S

Liked: Cleanliness, staff & service, property conditions & facilities
great location, friendly staff
Stayed 1 night in Jan 2025