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Moon Palace The Grand Cancun - All-inclusive

5.0 star property
Seaside luxury in Cancun combines pampering amenities with adventure opportunities - from aromatherapy massages to gourmet dining, bowling and outdoor activities

Choose dates to view prices

Reviews

8.6 out of 10
Excellent
Moon Palace The Grand Cancun - All-inclusive offers a luxury retreat on Cancun's shoreline with 27 holes of golf, a marina, and a private beach. Guests can relax in the steam room, enjoy aromatherapy and massages, dine at 12 restaurants, or sip drinks at five swim-up bars.

Popular amenities

  • On private beach
  • Parking included

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 005-007-001007/2025

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Frequently asked questions

Does Moon Palace The Grand Cancun - All-inclusive have a pool?

Yes, this property has 9 outdoor pools and a children's pool.

How much does it cost to stay at Moon Palace The Grand Cancun - All-inclusive?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Moon Palace The Grand Cancun - All-inclusive on May 24, 2026 start from $792, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Moon Palace The Grand Cancun - All-inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Moon Palace The Grand Cancun - All-inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Moon Palace The Grand Cancun - All-inclusive?

Check-out is at noon.

Does Moon Palace The Grand Cancun - All-inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 26 per person applies.

Are there all-inclusive benefits at Moon Palace The Grand Cancun - All-inclusive?

Yes, the property is all-inclusive.

Where is Moon Palace The Grand Cancun - All-inclusive located?

Nestled on the beach, this Cancun property is 0.6 mi (1 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 2.2 mi (3.6 km) from Moon Palace Golf Club. Arrecife de Puerto Morelos National Park and Grand Outlet Riviera Maya are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.0

Cleanliness

9.0

Amenities

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 1250 out of 2020 reviews
Rating 8 - Good. 361 out of 2020 reviews
Rating 6 - Okay. 194 out of 2020 reviews
Rating 4 - Poor. 93 out of 2020 reviews
Rating 2 - Terrible. 122 out of 2020 reviews

Reviews

Verified

10/10 Excellent

Maidaly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at Moon Palace The Grand! There were so many activities for both the kids and adults, which made the trip fun for the whole family. The food was absolutely amazing with so many great options, and the service was excellent from start to finish. Everyone was so friendly and attentive, and they really made our stay special. We can’t wait to come back!
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly and lots to do for all ages
Stayed 9 nights in Apr 2026
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place with friendly people
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Naveen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay with kids in Cancun!! Hands down the best resort I have had experience with.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Bachir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for kids. restaurants are amazing
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and perfect food and location
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Caitlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, family friendly.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Jayson C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great food. Clean resort. Everything you could ask for in a resort.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Aricka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, and the room was clean — a home away from home. The food was great, with plenty of options. My family and I had a wonderful time.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids had a great time
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Ziad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, water park, pools, beach, all inclusive, great variety of high quality restaurants and shows
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Nycky-jay

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay at the Moon Palace Grand. The food and service from staff were definite highlights. Lovely staff and so many options to choose for eating. The pools were so great and the pathways to walk everywhere were fantastic.
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Yingye

Liked: Cleanliness, staff & service
Kids friendly
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Mathew George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and property is well managed. Will visit again.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Anusha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes gym was excellent and childcare was great and there were couple of options for childcare
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Jiaping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room twice a day. Nice staff. Good food great for the kids
Stayed 5 nights in Apr 2026
Verified

8/10 Good

Kenje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a huge, inclusive property, it was great. Staff is super friendly and helpful. Highly recommend Grand section over the other two (Sunrise/Nizuk). It’s newer, better restaurants, beach, etc. workout facility is great and so are pools.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly, amenities were great and liquor was excellent!
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Kwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, rooms were nice. We were concerned about food safety but we all did fine and had everything including sushi and salads. Desserts were really good. Each property has a different vibe with Sunrise being most party-like and The Grand most little kid friendly.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, amenities, pools. Excellent food. Staff super friendly. Recommended 100%
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved The Grand so much that we bought their membership! The drinks and food were excellent and the service and staff were outstanding. Big shoutout to Jose at the pools. He was wonderful!
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Erika

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, lots of amenities and activities for the kids, great food overall - Habibi and Travola were our favourite restaurants. Great for families but verrryyyy loud
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

JUNG SIK

Liked: Cleanliness, amenities, property conditions & facilities
Very satisfied with our stay. The room was spotless and comfortable, the staff were warm and attentive, and the amenities were excellent. Everything was well organized and made our stay relaxing and enjoyable. We would definitely return.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

yara

Liked: Cleanliness, amenities, property conditions & facilities
The room super clean, good amenities.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Krishnamoorthy

Liked: Cleanliness, amenities, property conditions & facilities
Very nice resort. Kids enjoyed a lot. Good spot for a perfect vacation.
Stayed 4 nights in Jan 2026