H15 Palace, a Luxury Collection Hotel, Krakow

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Luxury
VIP Access
5.0 star property
9.8

Exceptional

Palatial retreat in historic Krakow

Sophisticated spa facilities with 15-meter lap pool, saunas, and steam room await at this Old Town palace. The Michelin-reviewed restaurant serves reimagined Polish cuisine with exquisite presentation. Steps from Krakow's main square, guests enjoy peaceful surroundings despite the central location.

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Suite, 2 Twin Beds

A hotel room with two beds, a sofa, a chair, a lamp, and a large window with curtains.

Junior Suite, 2 Twin Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

A hotel room with a large bed, two bedside lamps, a chair, a desk, and a view of the outside through a window with curtains.

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

A hotel room with a large bed, a small round table with a plant, a red chair, and a nightstand with a lamp.

Classic Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

A modern hotel room with a dining area, a TV mounted on the wall, and a large cabinet.

Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds

A hotel room with two beds, a desk with a chair, a TV, and a small table with two chairs.

Classic Room, 2 Twin Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Located in Kraków Old Town, a neighborhood in Kraków, H15 Palace, a Luxury Collection Hotel, Krakow is near a train station and near a boardwalk/promenade. Wawel Castle and Wieliczka Salt Mine are notable landmarks, and travelers looking to shop may want to visit Main Market Square. International Cultural Centre and Aquarium and Natural History Museum are also worth visiting. Boat tours offers a great chance to get out on the surrounding water, or you can seek out an adventure with ecotours and mountain biking nearby. Visit our Kraków travel guide
Map
ul. Sw. Jana 15, Kraków, 31-017

What's nearby

  • A park with a paved walkway lined with benches and trees.
    Planty Park
    1 min walk - 0.1 miles
  • A historic square with a prominent church, a market building, and a well-lit street.
    Main Market Square
    3 min walk - 0.2 miles
  • A bustling square with a prominent church tower, a statue, and surrounding historic buildings.
    St. Mary's Basilica
    5 min walk - 0.3 miles
  • A historic brick building with multiple towers and a central courtyard.
    Kraków Barbican
    5 min walk - 0.3 miles
  • A historic square with a prominent clock tower and a large building with arches and domes.
    Cloth Hall
    5 min walk - 0.3 miles

Getting around

  • Sanktuarium Bożego Miłosierdzia Tram Stop
    10 min drive
  • Kraków Główny Station
    16 min walk
  • John Paul II - Balice Airport (KRK)
    37 min drive

Restaurants

  • Lindo Bar
    2 min walk
  • Karmello Chocolatier
    3 min walk
  • McDonald's
    2 min walk
  • Trattoria Degusti
    2 min walk
  • KFC
    2 min walk

About this property

H15 Palace, a Luxury Collection Hotel, Krakow

  • Luxury hotel near Main Market Square
  • Located close to Wawel Castle, H15 Palace, a Luxury Collection Hotel, Krakow provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. Indulge in a body treatment, a massage, and a body scrub at the onsite spa. Free in-room WiFi is available to all guests, along with a gym and conference space.
  • Additional perks include:
    • An indoor pool along with sun loungers
    • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and access to a nearby indoor pool
    • Secured bicycle storage, an elevator, and bicycle tour information
    • A 24-hour front desk, a water dispenser, and massage treatment rooms
    • Guest reviews give top marks for the helpful staff and first-rate property condition
  • Room features
  • All 70 individually decorated rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Hypo-allergenic bedding, down comforters, and free cribs/infant beds
    • Bathrooms with heated floors and rainfall showers
    • 49-inch Smart TVs with satellite channels
    • Wardrobes/closets, electric kettles, and heating

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: Green Key (Foundation for Environmental Education). For more information on what this certification requires and verifies, please visit their website.

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Frequently asked questions

Does H15 Palace, a Luxury Collection Hotel, Krakow have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–10:00 PM.

How much does it cost to stay at H15 Palace, a Luxury Collection Hotel, Krakow?

As of Oct 24, 2026, prices found for a 1-night stay for 2 adults at H15 Palace, a Luxury Collection Hotel, Krakow on Nov 9, 2026 start from $240, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is H15 Palace, a Luxury Collection Hotel, Krakow pet-friendly?

Yes, this property allows pets with a maximum weight of up to 22 lbs per pet. There's a fee of PLN 200 per pet, per day. A cleaning fee of PLN 540 also applies. Service animals are exempt from fees.

What time is check-in at H15 Palace, a Luxury Collection Hotel, Krakow?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at H15 Palace, a Luxury Collection Hotel, Krakow?

Check-out is at noon.

Does H15 Palace, a Luxury Collection Hotel, Krakow provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of PLN 170 per vehicle applies.

Where is H15 Palace, a Luxury Collection Hotel, Krakow located?

Located in Kraków Old Town, this luxury hotel is within a 5-minute walk of Florianska Street and Main Market Square. Czartoryski Museum and Royal Road are just steps away. Kraków Główny Station is 16 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

H15 Palace, a Luxury Collection Hotel, Krakow Reviews

9.8

Exceptional

10

Cleanliness

9.8

Amenities

9.8

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 540 out of 611 reviews
Rating 8 - Good. 44 out of 611 reviews
Rating 6 - Okay. 16 out of 611 reviews
Rating 4 - Poor. 3 out of 611 reviews
Rating 2 - Terrible. 8 out of 611 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully maintained historic building in the center of the Old Town with a great restaurant on premises.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb quality, staff wonderful, food great, as pa facilities and pool fabulous, and location just perfect.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel in a brilliant location. Concierge staff were brilliant
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent at a central location
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic! The concierge service was especially helpful. The hotel is very convenient to museums, shopping and dining. We had a wonderful experience!
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an overall amazing experience. Staff was so accommodating. Room was exactly as described. Attention to detail was top notch! Would HIGHLY recommend.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel experiences in my life. Extremely helpful staff and friendly
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely top of the places where everything and everyone was on their highest level. Great and professional staff at the hotel and a beautiful place.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Spa, and a wonderful staff. The hotel is spectacular.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great service
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location. The rooms and the heated floors of the bathroom were sublime
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Great location great hotel
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airconditioner was licked at 24C and they couldn’t fix it. Had to ask fir a fan. When cleaning room, no toilet paper added nir cream for coffee although staff very helpful and professional, they bring whatever you ask for. Had a great stay
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel Great location Stunning room Helpful staff Do not hesitate to book this hotel You will not regret it Simply perfect ❤️
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The room was absolutely lovely and the staff and concierge team were incredibly helpful when it came to finding some last minute restaurants for us! Spa/Pool area was clean and amazingly maintained by the spa team Couldn’t recommend higher
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Everything was absolutely incredible about our stay. Location was fantastic, staff was wonderful, & the spa area was so relaxing. The hotel overall surpassed our expectations and we cannot wait to return!
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Spotless, friendly staff, excellent facilities
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel on a perfect location
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, from the staff to the facilities.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean, beautiful, modern and in a great location, but what made it even better was the truly outstanding service of every employee. Would definitely stay there again!
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel in a convenient location.
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, perfect location short walk down a quiet street to the main square and next to a fabulous museum. Lovely breakfast and spa facilities.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff first and foremost!
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful new hotel with a terrific pool and spa, fantastic location but staff that dont seem to know the standards for 5 star service
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Haven of peace in a super central location. Staff could not have been more helpful. The room was imaginatively and luxuriously appointed. The food was very good too. All in all a splendid place to stay when visiting Krakow.
Stayed 3 nights in Dec 2025