Title: BlueBay Grand Esmeralda All Inclusive Reviews, Deals & Photos 2026 - Expedia [See all properties](http://www.expedia.com/Hotel-Search?regionId=&selected=1411000&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # BlueBay Grand Esmeralda All Inclusive Guests can relax by the pool or dive into water adventures like sailing and canoeing, then savor delicious meals at one of five on-site restaurants. ## Photo gallery for BlueBay Grand Esmeralda All Inclusive ![3 outdoor pools, pool umbrellas, sun loungers - BlueBay Grand Esmeralda All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/3c5a74a1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![On the beach, white sand, sun loungers, beach towels - BlueBay Grand Esmeralda All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/f7795694.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - BlueBay Grand Esmeralda All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/372a5cca.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite, 1 King Bed, Jetted Tub (Emerald) | Garden - BlueBay Grand Esmeralda All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/a325fac8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![On the beach, white sand, sun loungers, beach towels - BlueBay Grand Esmeralda All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/f1cbd6a2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The white sand beach at BlueBay Grand Esmeralda All Inclusive is perfect for sunbathing. Visitors enjoy drinks at the poolside bar between kayaking or volleyball. The property features five restaurants, spa treatments like massages and reflexology, plus fitness classes at the gym. ## Reviews 6.6 ## Popular amenities - Hot tub - All inclusive - Spa - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Feb 17 - Feb 18](https://www.expedia.com/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=1411000&PinnedHotelID=1411000&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=1411000&PinnedHotelID=1411000&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 18 - Feb 19](https://www.expedia.com/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=1411000&PinnedHotelID=1411000&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=1411000&PinnedHotelID=1411000&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 20 - Feb 22](https://www.expedia.com/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=1411000&PinnedHotelID=1411000&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=1411000&PinnedHotelID=1411000&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 27 - Mar 1](https://www.expedia.com/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=1411000&PinnedHotelID=1411000&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=1411000&PinnedHotelID=1411000&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Deluxe Room, Garden View ![Free minibar, in-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/9f5c81cd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Garden View ### Highlights Balcony or patio Air conditioning Free rollaway/extra beds Free minibar items LCD TV Blackout drapes/curtains Ceiling fan Separate bedroom - Garden view - 376 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Suite, 1 King Bed, Jetted Tub (Emerald) ![View from room](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/8ea31e3e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Jetted Tub (Emerald) ### Highlights Balcony or patio Air conditioning Free minibar items LCD TV Blackout drapes/curtains Ceiling fan Day bed Separate bedroom - Garden view - 688 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Suite, Pool Access, Garden View (Emerald) ![Suite, Pool Access, Garden View (Emerald) | Free minibar, in-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/60255b4c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Pool Access, Garden View (Emerald) ### Highlights Balcony or patio Air conditioning Free rollaway/extra beds Free minibar items LCD TV Blackout drapes/curtains Ceiling fan Day bed - Garden view - 700 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Deluxe Room, Partial Ocean View ![Deluxe Room, Partial Ocean View | Free minibar, in-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/9ffbe372.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Partial Ocean View ### Highlights Balcony or patio Air conditioning Free rollaway/extra beds Free minibar items LCD TV Blackout drapes/curtains Ceiling fan Separate bedroom - Partial ocean view - 377 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Deluxe Room, Ocean View ![Free minibar, in-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/0d7fc00f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Ocean View ### Highlights Balcony or patio Air conditioning Free rollaway/extra beds Free minibar items LCD TV Blackout drapes/curtains Ceiling fan Separate bedroom - Ocean view - 376 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds OR 1 King Bed ## You may also like Ad ![Indoor pool, 12 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas](https://images.trvl-media.com/lodging/3000000/2670000/2661600/2661557/8c15dae5.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Riviera Princess - All Inclusive Playa del Carmen - Pool - Hot tub - Breakfast included - All inclusive 8.0 Very Good 4,414 reviews $286 nightly $362 total Mar 3 - Mar 4 Total with taxes and fees [](https://www.expedia.com/Playa-Del-Carmen-Hotels-Grand-Riviera-Princess-All-Inclusive.h2661557.Hotel-Information?chkin=2026-3-3&chkout=2026-3-4&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=260abfc9-053a-489e-9568-8fee12433911&top_cur=USD) Ad ![2 outdoor pools, cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/309cd7f5.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Centric Playa del Carmen - Downtown House & Beach House Downtown Playa del Carmen - Pool - Pet friendly - Free WiFi - Restaurant 8.8 Excellent 204 reviews $179 nightly $217 total Mar 1 - Mar 2 Total with taxes and fees [](https://www.expedia.com/Playa-Del-Carmen-Hotels-Hyatt-Centric-Playa-Del-Carmen-Downtown-House-Beach-House.h11620473.Hotel-Information?chkin=2026-3-1&chkout=2026-3-2&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=260abfc9-053a-489e-9568-8fee12433911&top_cur=USD) Ad ![Free minibar, in-room safe, desk, free WiFi](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15100000/15100000/15099903/3d249464_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Ocean Riviera Paradise All Inclusive Playa del Carmen - Pool - All inclusive - Spa - Kids pool 8.2 Very Good 2,816 reviews $347 nightly $423 total Feb 23 - Feb 24 Total with taxes and fees [](https://www.expedia.com/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information?chkin=2026-2-23&chkout=2026-2-24&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=260abfc9-053a-489e-9568-8fee12433911&top_cur=USD) Ad ![3 outdoor pools, cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1160000/1151600/1151540/3387fb5f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Vivid Playa Del Carmen - 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Pool - All inclusive - Spa - Kids pool 9.8 Exceptional 589 reviews $1,277 nightly $1,548 total Mar 2 - Mar 3 Total with taxes and fees [](https://www.expedia.com/Playa-Del-Carmen-Hotels-Palmaia-The-House-Of-AiA-Wellness-Enclave-All-Inclusive.h32536723.Hotel-Information?chkin=2026-3-2&chkout=2026-3-3&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=260abfc9-053a-489e-9568-8fee12433911&top_cur=USD) ![Mod logo](https://a.travel-assets.com/egds/marks/onekey__standard__always_light.svg) Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures! [Sign in](https://www.expedia.com/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information%3Fsiteid%3D1%26langid%3D1033%26clickref%3D1110lW7DcbW%26affcid%3DUS.DIRECT.PHG.1100l278119.1100l68075%26ref_id%3D1110lW7DcbW%26my_ad%3DAFF.US.DIRECT.PHG.1100l278119.1100l68075%26afflid%3D1110lW7DcbW%26affdtl%3DPHG.1110lW7DcbW.)[Sign up, it's free](https://www.expedia.com/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information%3Fsiteid%3D1%26langid%3D1033%26clickref%3D1110lW7DcbW%26affcid%3DUS.DIRECT.PHG.1100l278119.1100l68075%26ref_id%3D1110lW7DcbW%26my_ad%3DAFF.US.DIRECT.PHG.1100l278119.1100l68075%26afflid%3D1110lW7DcbW%26affdtl%3DPHG.1110lW7DcbW.) ## About the neighborhood Located in Riviera Maya, a neighborhood in Playa del Carmen, BlueBay Grand Esmeralda All Inclusive is near theme parks and on the beach. El Camaleón Mayakoba Golf Course and Gran Coyote Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Maroma Beach and Mamitas Beach. Traveling with kids? Don't miss Xplor Theme Park. Discover the area's water adventures with scuba diving, snorkeling, and water skiing nearby, or enjoy the great outdoors with hiking/biking trails. [Visit our Playa del Carmen travel guide](https://www.expedia.com/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.70337%2C-87.01520&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=6z5hKU1iR24rmwxNHGPMIWwjfG4=) Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710 ### What's nearby - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 18 min drive \- 8.1 miles - Tres Rios Ecopark 9 min drive \- 2.0 miles - El Camaleón Mayakoba Golf Course 9 min drive \- 2.5 miles - Gran Coyote Golf 11 min drive \- 4.7 miles - Playa Xcalacoco 15 min drive \- 5.5 miles ### Getting around - Cancun Intl. Airport (CUN) 42 min drive ### Restaurants - Black & White 1 min walk - Festival 1 min walk - El Charro 8 min drive - Jaal-Ha 17 min walk - Beach Bar 6 min walk ## About this property ### BlueBay Grand Esmeralda All Inclusive Upscale all-inclusive property near El Camaleón Mayakoba Golf Course Located close to Gran Coyote Golf and Maroma Beach, BlueBay Grand Esmeralda All Inclusive provides a poolside bar, a grocery/convenience store, and a terrace. With a beachfront location, sun loungers, and rowing, this property is the perfect place to soak up some sun. For some rest and relaxation, visit the hot tub, and indulge in a body treatment, a deep-tissue massage, or aromatherapy. Be sure to enjoy a meal at any of the 5 on-site restaurants. The gym offers fitness classes and yoga classes; other things to do include sailing, volleyball, and kayaking. Stay connected with free in-room WiFi, and guests can find other amenities such as shopping on site and a coffee shop/cafe. You'll also enjoy the following perks during your stay: - 3 outdoor pools and a children's pool, along with sun loungers and pool umbrellas - Free self parking - 2 outdoor tennis courts, babysitting (surcharge), and wedding services - A 24-hour front desk, a front-desk safe, and luggage storage - Guest reviews give top marks for the dining options and helpful staff Room features All 979 rooms offer comforts such as air conditioning and free stocked minibars, as well as thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries - LCD TVs with cable channels - Balconies or patios, ceiling fans, and daily housekeeping ### All inclusive details This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All buffet and à la carte meals, snacks, and beverages included 24-hour room service (limited menu) In-room minibar (all beverages included) ### Activities and facilities/equipment All onsite activities and use of facilities and equipment are included. ### Water activities Kayaking Snorkeling Windsurfing ### Land activities Fitness facilities Tennis Volleyball ### Lessons/classes/games Aerobics Dancing Water fitness ### Entertainment Onsite entertainment and activities Onsite live performances Theme parties ## Similar properties ![Indoor pool, 12 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas](https://images.trvl-media.com/lodging/3000000/2670000/2661600/2661557/8c15dae5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Riviera Princess - All Inclusive Playa del Carmen - 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Mar 8 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-03-07&endDate=2026-03-08&selected=60598682&PinnedHotelID=60598682&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/2000000/1420000/1414100/1414071/e6251b88.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bahia Principe Grand Coba - All Inclusive Akumal - Pool - Hot tub - Breakfast included - All inclusive 8.2 Very Good 1,423 reviews [](https://www.expedia.com/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=1414071&PinnedHotelID=1414071&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/8000000/7740000/7731300/7731297/d3669ea2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Platinum Yucatan Princess Adults Only - All Inclusive Playa del Carmen - Pool - Hot tub - Breakfast included - All inclusive 8.4 Very Good 3,016 reviews $346 nightly $422 total Mar 1 - Mar 2 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=7731297&PinnedHotelID=7731297&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/890000/882800/882765/0d0d262d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Occidental at Xcaret Destination - All Inclusive Playa del Carmen - On private beach - Pool - Breakfast included - All inclusive 8.4 Very Good 5,184 reviews $317 nightly $387 total Mar 10 - Mar 11 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=882765&PinnedHotelID=882765&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=1411000&PinnedHotelID=1411000&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=1411000,2661557,49260249,16324140,15099903) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free uncovered self parking on site ### Food and drink - 4 bars/lounges - 5 restaurants - A coffee shop/cafe - A poolside bar - Snack bar/deli ### Things to do - 2 outdoor tennis courts - 3 outdoor pools - Billiards/pool table - Children's pool - Fitness classes - Free children's club - Gym - Hot tub - Kayaking - Personal motorized watercraft - Rowing/canoeing - Sailing - Shopping - Volleyball - Windsurfing - Yoga classes ### Family friendly - 3 outdoor pools - Babysitting (surcharge) - Children's pool - Free children's club - Grocery/convenience store - Laundry facilities - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Grocery/convenience store - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 3 meeting rooms - Conference center ### Outdoors - Beach loungers - Beach towels - Garden - On the beach - Pool loungers - Pool umbrellas - Terrace ### Spa - Aromatherapy - Body scrubs - Body wraps - Deep-tissue massages - Facials - Hot stone massages - Manicures/pedicures - Reflexology - Sports massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible registration desk ### More - 4 floors - 8 buildings - Banquet hall - Built in 2006 - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - LCD TV with cable channels ### Food and drink - Free bottled water - Free stocked minibar - Limited room service ### More - Air conditioning (climate-controlled) - Ceiling fan - Iron/ironing board - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 3.42 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Bay Blue Grand Esmeralda Blue Bay All Inclusive Blue Bay Esmeralda Grand Blue Bay Grand Esmeralda All Inclusive Playa del Carmen Blue Bay Grand Esmeralda Playa del Carmen Blue Grand Blue Grand Bay Esmeralda Esmeralda Blue Bay Grand Blue Bay Esmeralda Grand Esmeralda Blue Bay Blue Bay Grand Esmeralda All Inclusive All-inclusive property Blue Bay Grand Esmeralda All Inclusive BlueBay Grand Esmeralda All Inclusive Playa del Carmen BlueBay Grand Esmeralda All Inclusive All-inclusive property ## Frequently asked questions ### Does BlueBay Grand Esmeralda All Inclusive have a pool? ### How much does it cost to stay at BlueBay Grand Esmeralda All Inclusive? ### Is BlueBay Grand Esmeralda All Inclusive pet-friendly? ### How much is parking? ### What time is check-in at BlueBay Grand Esmeralda All Inclusive? ### What time is check-out at BlueBay Grand Esmeralda All Inclusive? ### Are there all-inclusive benefits at BlueBay Grand Esmeralda All Inclusive? ### Where is BlueBay Grand Esmeralda All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## BlueBay Grand Esmeralda All Inclusive Reviews 6.6 All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.com/lp/b/content-guidelines) ### 7.2 Cleanliness ### 6.4 Location ### 7.4 Staff & service ### 6.2 Property conditions & facilities 10 - Excellent 324 8 - Good 263 6 - Okay 269 4 - Poor 180 2 - Terrible 199 ## Reviews ### 10/10 Excellent #### Rance Joseph Jan 30, 2026 Liked: Cleanliness, amenities, property conditions & facilities Awesome staff very helpful ##### Rance Joseph Stayed 10 nights in Jan 2026 ### 10/10 Excellent #### Juan Duran Jan 14, 2026 Liked: Cleanliness, amenities, property conditions & facilities Staff and amenities are awesome! Rooms are clean ##### Juan Duran Stayed 5 nights in Jan 2026 ### 8/10 Good #### James Jan 4, 2026 Liked: Cleanliness, property conditions & facilities Staff are great and the room was cleaned every day. I would have loved to have gone over everything that was available for us. ![](https://a.travel-assets.com/ugc/hotel-reviews/079c0fc4-ab02-4572-9865-7d49e3362942-1767496984992.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/76d70f30-f7e6-40d8-924f-eab0c5a4b09c-1767496988392.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e569434c-12c2-48fd-8829-14bb84ec8e83-1767496989674.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### James Stayed 9 nights in Dec 2025 ### 8/10 Good #### Tonya Dec 5, 2025 Liked: Cleanliness, amenities, property conditions & facilities Clean room, great staff, beautiful gardens! Pool and beach area was nice and clean and plenty of room! Lots of pool and beach activities available. Property is big but everything easily accessible and resort offers a grounds shuttle service which is fabulous for guests with mobility issues!! ![](https://a.travel-assets.com/ugc/hotel-reviews/50b5a268-526a-4057-809c-38762c0816b3-1764936016577.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/abb51984-bddd-4d5b-94e9-7926b788d8e4-1764936091570.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8520fdad-cd29-446d-87c2-2700ebc8cad9-1764936091482.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c1509efa-b2cc-4107-ba96-254f9cd1a67e-1764936092306.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Tonya Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Samantha Oct 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Clean room, beaches, and great staff. ##### Samantha Stayed 3 nights in Oct 2025 ### 8/10 Good #### Heather Nov 30, 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff was friendly, resort was clean. Only compliant is not enough chairs on the beach or by the pool. ![](https://a.travel-assets.com/ugc/hotel-reviews/fbf41a1c-4782-45e1-8cad-4291c83ba9b8-1764516817449.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c9db8a66-4a83-457f-b216-54a03f8ce790-1764516815471.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/43ef5eb8-3b50-46f0-aa4d-14ac27fa13b9-1764516813946.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/43f8445d-daff-454a-85b9-339204176db1-1764516815827.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Heather Stayed 4 nights in Nov 2025 ### 4/10 Poor #### Carolina Figueroa Jan 3, 2026 Disliked: Cleanliness, amenities, property conditions & facilities Room was awful, food was mediocre and the staff pushing you to buy the membership was very uncomfortable. The staff was really nice though. ##### Carolina Figueroa Stayed 5 nights in Dec 2025 ### 4/10 Poor #### Lars Jan 28, 2026 Disliked: Amenities, property conditions & facilities Pros: Good food and nice staff Cons: Not nearly enough sun beds at pool or beach to accommodate the amount of guests. Very limited shade unless you stayed in room or inside a bar. Water pressure in our room was cycling while showering to no water at all for a moment until pressure picked up again. We ended up changing hotel for the last three days. ##### Lars Stayed 7 nights in Jan 2026 ### 10/10 Excellent #### Leslie Nov 2, 2025 Liked: Cleanliness All staff were helpful and courteous ##### Leslie Stayed 12 nights in Jul 2025 ### 10/10 Excellent #### Ben Kennedy Nov 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super underrated, we booked this trip before looking at the reviews...so we didn't really have an option but just to thug it out and see how it goes. Bam, best trip ever. Food was great, staff beyond nice and soo much to do. Beach was as clear as day and much bluer than the beaches beside our resort. ##### Ben Kennedy Stayed 6 nights in Nov 2025 ### 4/10 Poor #### Madelaine Jan 20, 2026 Liked: Property conditions & facilities Disliked: Cleanliness, amenities The room was covered in mold, on the mattress, painting, light shades, curtains, and walls. We complained, and they openly said that all the rooms are like that. I’ve been to several humid all inclusive spots, none of which had mold. The waits for drinks were insane, over 20 minutes at some times. Even with reservations, we still had to wait 20+ minutes to get into our restaurant. The pool was fantastic, very clean. And the activities were well put together, but that was the only good part. ![](https://a.travel-assets.com/ugc/hotel-reviews/b5c3bdc7-d791-4569-bac6-e07ef08fa097-1768869926528.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/55258cc7-1592-477a-bd2c-49eb3c027464-1768869928407.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Madelaine Stayed 7 nights in Jan 2026 ### 4/10 Poor #### Alicia Nov 5, 2025 Liked: Staff & service Disliked: Cleanliness, amenities Room was dirty, food was the same and not many options. Pools were good. ##### Alicia Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Alex Sep 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is an amazing hotel, great staff, always happy and welcoming. Beautiful rooms at a very good price. Definitely worth going there. The pool is very big and confortable. ##### Alex Stayed 2 nights in Sep 2025 ### 8/10 Good #### Carlie Althea Sep 10, 2025 Liked: Staff & service, amenities Family friendly but also party friendly ##### Carlie Althea Stayed 7 nights in Aug 2025 ### 6/10 Okay #### Loni Lynne Nov 16, 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Lukewarm water for showers was pretty rough Need more bartenders to manage long lines at the bars Was a bit ‘less than clean’ Golf carts for transportation seems few and far between Freezing cold in the Al a carte Italian restaurant, resulted in cold food Positive notes, the staff is always so friendly and kind Food was good for the buffets ##### Loni Lynne Stayed 7 nights in Nov 2025 ### 6/10 Okay #### Anne-Marie Jan 29, 2026 Liked: Cleanliness Disliked: Amenities, property conditions & facilities The staff was amazing, our room was lovely, and the resort was very clean! But overall the resort is showing need of repair and neglect. We did hear it was just bought by the Marriot so maybe it will get better. There was no shade around the pool and it was impossible to get shade on the beach. I was happy to see the staff removing towels off the chairs around the pool. Stop saving a chair if you aren’t going to be there all morning people!!! I wish there were table and chairs to hang around and play games by the pool or by the bars. The bar line ups were huge! Not enough bars or bartenders or staff offering drinks around the pool for sure. The food was mediocre and selection was poor, how is it even possible guacamole wasn’t available everyday at the buffet? We are in Mexico! In the end I believe we got what we paid for as we got a great deal… we still had a wonderful week away and enjoyed the sunshine and warmth. ![](https://a.travel-assets.com/ugc/hotel-reviews/9461fd62-546d-4d9d-a40f-2e5ec5144d01-1769698144509.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Anne-Marie Stayed 7 nights in Jan 2026 ### 4/10 Poor #### Grace Dec 27, 2025 Liked: Cleanliness, amenities Disliked: Property conditions & facilities The staff was very hospitable. The public facilities were neglected as well as the rooms. The restrooms near the pool weren't working. The sliding glass door from the balcony was missing a handle to come in. The handle for the shower faucet fell off. They came and fixed it quickly. We had to ask for hand towels a few times because they didn't leave us any after they cleaned the room. They brought them quickly. ##### Grace Stayed 8 nights in Dec 2025 ### 10/10 Excellent #### Debra Ponce de Jun 20, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location! ##### Debra Ponce de Stayed 7 nights in Jun 2025 ### 6/10 Okay #### Amy Nov 19, 2025 Liked: Cleanliness Staff was friendly and available. Know your Spanish. Very limited beach chairs, a la carte too much AC couldn’t stay to eat. Allergies beware at Buffet’s (fish/shelfish) food mixed. Partial ocean view guaranteed given full jungle (closer to most amenities no complaints).Never been happier with how available our room was cleaned (early or late) and fridge was stocked every day. If you like big resorts you’ll enjoy + if you have no food allergies ##### Amy Stayed 10 nights in Nov 2025 ### 10/10 Excellent #### Katrina Joanne Nov 9, 2025 Liked: Cleanliness, amenities, property conditions & facilities Love the staff! Very very helpful. Food was actually pretty good! Other resorts i have been to were not good, so well done! Very clean rooms. Only thing that bothered me was the cold showers, but thats expected in Mexico. I am a Canadian and am a fussy person 😆 seriously though it was cold but it did not make my experience bad, it was a wonderful holiday. We love Blue Bay Esmeralda! Thank you to all staff!! ![](https://a.travel-assets.com/ugc/hotel-reviews/50733d04-1780-4662-8fdb-364020b5ebe6-1762662339249.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5061fa09-1510-4f8a-8751-dcfe0e87ddab-1762662337946.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/76685c6b-4e3b-4ced-821e-6f74d1fd09ab-1762662339321.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Katrina Joanne Stayed 6 nights in Nov 2025 ### 10/10 Excellent #### Deanna Jul 6, 2025 Liked: Cleanliness, amenities, property conditions & facilities Good resort for the price. The all inclusive is nice. Most staff was pleasant. ##### Deanna Stayed 4 nights in Jun 2025 ### 8/10 Good #### Dennis Sep 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I would like to give thanks to Miguel Angel, from the beach bar hut. He was polite, very helpful & made sure I had a great time. ##### Dennis Stayed 4 nights in Aug 2025 ### 8/10 Good #### Massiel De Los Oct 11, 2025 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities You get what you pay for. It’s not a luxury hotel — the rooms are a bit old and need some maintenance, but the service is excellent. ![](https://a.travel-assets.com/ugc/hotel-reviews/534fe0bc-a11e-461a-8567-e48e74c7ce4d-1760207748263.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/abd364be-946c-48d0-8f19-5d3a816c4a05-1760207747769.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4a937054-c747-4abb-b492-09d450fbf433-1760207748114.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Massiel De Los Stayed 6 nights in Sep 2025 ### 10/10 Excellent #### Alexander Aug 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Size of the property is astonishing keeping the initial environment. ##### Alexander Stayed 22 nights in Aug 2025 ### 10/10 Excellent #### Jose Jul 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Resort was excellent for family. Plenty food options and plenty of space at pool areas. Would just recommend having more shaded areas. ![](https://a.travel-assets.com/ugc/hotel-reviews/97c3d474-1c0b-42d3-9314-45708b282818-1752214297133.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/459d5fc7-3916-4372-a350-f382e57985d3-1752214297148.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d7055a6b-5123-4489-b4cb-7073b98c9662-1752214296377.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a745a59a-10f2-4eea-9b72-8419ad1e54eb-1752214291055.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jose Stayed 10 nights in Jun 2025 ## Explore a world of travel with Expedia - [Lodging](?equalTargetTab=tab-0) - [Hotel Riu Yucatan - All Inclusive](https://www.expedia.com/Playa-Del-Carmen-Hotels-Riu-Yucatan-All-Inclusive.h528309.Hotel-Information) - [Hotel Riu Playacar - All Inclusive](https://www.expedia.com/Playa-Del-Carmen-Hotels-Riu-Playacar-All-Inclusive.h580668.Hotel-Information) - 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