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JEN Singapore Orchardgateway by Shangri-La

Property class: 4

Choose dates to view prices

Reviews

9.4 out of 10
Exceptional

City views and Orchard Road energy

In a contemporary glass building on Orchard Road, this mid-range stay keeps the pace easy and social, right inside the Orchardgateway complex. Days can start with a bright, casual meal at Makan@JEN, then shift to rooftop laps in the infinity-edged pool with panoramic views and viewing platforms. When the city winds down, Trippi brings a relaxed “Tiki in the City” rooftop bar vibe for a cold beer.

  • Shopfront location

    Integrated with Orchardgateway in Orchard Road’s retail and entertainment hub.

  • Rooftop wellness time

    Curated classes pair with the panoramic rooftop infinity pool scene.

  • Bright all-day dining

    Makan@JEN keeps it casual with local and international a la carte and buffet.

Amenities

  • Direct lobby access to Somerset MRT station
  • Rooftop infinity-edged pool with viewing platforms
  • Separate children’s pool plus spa tub outside
  • 24-hour health club for anytime workouts
  • 24-hour room service delivered by robots
  • 24-hour Japanese supermarket next door
These property details are summarized by AI

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Club Panorama twin Room

In-room safe, desk, blackout drapes, iron/ironing board (on request)

Club Panorama twin Room

  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe twin Room

In-room safe, desk, blackout drapes, iron/ironing board (on request)

Deluxe twin Room

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Club Deluxe Room

In-room safe, desk, blackout drapes, iron/ironing board (on request)

Club Deluxe Room

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

A rooftop infinity pool with a city skyline view, outdoor seating, and umbrellas.

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room (Family)

A hotel room with two beds, a large window with a city view, a flat-screen TV, and a luggage rack.

Deluxe Room (Family)

9.6 out of 10
Exceptional
(4 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, City View

A hotel room with a large window offering a city view, a bed with white linens, a desk with a lamp, and a chair.

Superior Room, 1 King Bed, City View

8.8 out of 10
Excellent
(73 reviews)
  • City view
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed

A hotel room with a bed, a bathroom with a sink, mirror, and towels.

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(77 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Panorama Club Room, 1 King Bed

A hotel room with a large bed, a sitting area, and a view of the city.

Panorama Club Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Club Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk with a laptop, a chair, a small table, and a window with curtains.

Club Deluxe Room, 1 King Bed

9.8 out of 10
Exceptional
(6 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Club Room, 1 King Bed

A hotel room with a bed, a bathroom with a sink, mirror, and towels.

Club Room, 1 King Bed

8.8 out of 10
Excellent
(13 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Twin Room, City View

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Superior Twin Room, City View

8.6 out of 10
Excellent
(18 reviews)
  • City view
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Twin Room

A hotel room with two beds, a desk, and a chair.

Superior Twin Room

8.8 out of 10
Excellent
(27 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Club Twin Room

A hotel room with two beds, a desk, and a chair.

Club Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi
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About the neighborhood

Located in Orchard neighborhood, JEN Singapore Orchardgateway by Shangri-La is connected to a shopping center. National Museum of Singapore and Peranakan Museum are cultural highlights, and travelers looking to shop may want to visit Orchard Central. Looking to enjoy an event or a game? See what's going on at Marina Bay Street Circuit or Singapore National Stadium. Guests appreciate the hotel's convenience to public transportation: Somerset Station is just steps away and Dhoby Ghaut Station is 10 minutes by foot. Visit our Singapore travel guide
Map
277 Orchard Road, Singapore, 238858

What's nearby

  • A cityscape at dusk with illuminated buildings, a prominent dome structure, and a busy intersection.
    Orchard Road
    1 min walk - 0.1 miles
  • A library with bookshelves and a ladder.
    Orchard Central
    1 min walk - 0.1 miles
  • A modern architectural building with a curved glass facade and a large digital display.
    ION Orchard
    10 min walk - 0.6 miles
  • A cityscape at dusk with illuminated buildings reflecting on a calm river.
    Robertson Quay
    12 min walk - 0.7 miles
  • Takashimaya Shopping Centre
    5 min walk - 0.3 miles

Getting around

  • Somerset Station
    1 min walk
  • Kempas Baru Station
    33 min drive
  • Singapore Changi Airport (SIN)
    29 min drive

Restaurants

  • Killiney Kopitiam
    4 min walk
  • Arabica
    2 min walk
  • Guzman y Gomez
    2 min walk
  • Walking On Sunshine
    3 min walk
  • Drink Drunk Donki
    3 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

  • Upscale hotel near National Museum of Singapore
  • Located close to Orchard Central and Peranakan Museum, JEN Singapore Orchardgateway by Shangri-La provides a poolside bar, a rooftop terrace, and dry cleaning/laundry services. For some rest and relaxation, visit the hot tub. The on-site international cuisine restaurant, Makan at Jen, offers breakfast, brunch, lunch, dinner, and kids' meals. In addition to a bar and a 24-hour health club, guests can connect to free in-room WiFi.
  • Other perks include:
    • An outdoor pool along with free cabanas, sun loungers, and pool umbrellas
    • Free self parking
    • Buffet breakfast (surcharge), bike rentals, and express check-out
    • Express check-in, meeting rooms, and smoke-free premises
    • Guest reviews say great things about the pool, helpful staff, and proximity to shopping
  • Room features
  • All 499 rooms have comforts such as laptop-compatible safes and air conditioning, as well as thoughtful touches like free WiFi and bathrobes. Guest reviews speak well of the clean rooms at the property.
  • Extra conveniences in all rooms include:
    • Bathrooms with free toiletries and hair dryers
    • 40-inch flat-screen TVs with cable channels
    • Free infant beds, coffee/tea makers, and daily housekeeping

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The price is $158
Sep 13 - Sep 14
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: SGD 45.14 for adults and SGD 22.57 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Makan at Jen
  • Trippi

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 452 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 10 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SGD 107.91 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SGD 45.14 for adults and SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Pool access available from 6:00 AM to 10:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does JEN Singapore Orchardgateway by Shangri-La have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM–10:30 PM.

How much does it cost to stay at JEN Singapore Orchardgateway by Shangri-La?

As of Aug 22, 2026, prices found for a 1-night stay for 2 adults at JEN Singapore Orchardgateway by Shangri-La on Aug 29, 2026 start from $255, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Singapore Orchardgateway by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at JEN Singapore Orchardgateway by Shangri-La?

Check-in begins at 3:00 PM.

What time is check-out at JEN Singapore Orchardgateway by Shangri-La?

Check-out is at noon.

Where is JEN Singapore Orchardgateway by Shangri-La located?

Located in Orchard, this hotel is within 1 mi (2 km) of Orchard Central, National Museum of Singapore, and Peranakan Museum. Somerset Station is only a 2-minute walk and Dhoby Ghaut Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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