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citizenM Boston Back Bay

4.0 star property
Hotel with a restaurant, steps from Newbury Street

Choose dates to view prices

Photo gallery for citizenM Boston Back Bay

Lobby
Terrace/patio
Interior detail
Exterior
Lobby sitting area
In the heart of Boston, citizenM Boston Back Bay offers a vibrant retreat with a 24-hour gym and restaurant. Unwind in the bar, stay connected with WiFi, or enjoy coffee and tea in the lobby; this hotel near Harvard University also features express check-in/check-out and smoke-free premises.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Air conditioning
  • Free WiFi

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, City View

8.8 out of 10
Excellent
(32 reviews)

Highlights

Air conditioning
Refrigerator
LED TV
Separate bedroom
Pillowtop bed
Premium bedding
Rainfall showerhead
Private bathroom
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed

9.0 out of 10
Wonderful
(189 reviews)

Highlights

Air conditioning
Refrigerator
LED TV
Separate bedroom
Pillowtop bed
Premium bedding
Rainfall showerhead
Private bathroom
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Fenway–Kenmore, a neighborhood in Boston, is home to citizenM Boston Back Bay. Boston Harbor and Boston Marathon Finish Line are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit New England Aquarium and Museum of Science. Looking to enjoy an event or a game? See what's going on at Fenway Park or TD Garden.
Visit our Boston travel guideOpens in a new window
Map
408 Newbury street, Boston, MA, 02115

What's nearby

  • Hynes Convention Center - 5 min walk - 0.3 miles
  • Northeastern University - 8 min walk - 0.5 miles
  • Fenway Park - 8 min walk - 0.5 miles
  • Copley Square - 13 min walk - 0.7 miles
  • Boston University - 2 min drive - 1.4 miles

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪The Bebop - ‬3 min walk
  • ‪Dunkin' - ‬3 min walk
  • ‪Wendy's - ‬3 min walk
  • ‪Tatte - ‬4 min walk
  • ‪Starbucks - ‬2 min walk

About this property

citizenM Boston Back Bay

Upscale hotel near Newbury Street
A short walk from Fenway Park and Boston University, citizenM Boston Back Bay provides a coffee shop/cafe, a bar, and a 24-hour gym. The on-site restaurant, canteenM, features international cuisine. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • A TV in the lobby, coffee/tea in the lobby, and a 24-hour front desk
  • An elevator, smoke-free premises, and a water dispenser
Room features
All 399 rooms include comforts such as premium bedding and iPads, as well as perks like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and eco-friendly toiletries
  • 43-inch LED TVs with premium channels
  • Wardrobes/closets, refrigerators, and heating

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

Frequently asked questions

Is citizenM Boston Back Bay pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at citizenM Boston Back Bay?

As of Aug 30, 2025, prices found for a 1-night stay for 2 adults at citizenM Boston Back Bay on Sep 1, 2025 start from $179.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at citizenM Boston Back Bay?

This hotel doesn't offer parking.

What time is check-in at citizenM Boston Back Bay?

Check-in begins at 2:00 PM.

What time is check-out at citizenM Boston Back Bay?

Check-out is at 11:00 AM. Late check-out is available for USD 69 (subject to availability).

Where is citizenM Boston Back Bay located?

Located in Fenway–Kenmore, this hotel is within a 10-minute walk of Newbury Street, Northeastern University, and The Shops at Prudential Center. Fenway Park and Copley Square are also within 15 minutes. Hynes Convention Center Station is only a 2-minute walk and Kenmore Station is 8 minutes.

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citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1311 out of 1692 reviews
Rating 8 - Good. 246 out of 1692 reviews
Rating 6 - Okay. 81 out of 1692 reviews
Rating 4 - Poor. 25 out of 1692 reviews
Rating 2 - Terrible. 29 out of 1692 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the area and room was great !
Stayed 1 night in Aug 2025

10/10 Excellent

palmerin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here
Stayed 3 nights in Aug 2025

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff
Stayed 2 nights in Jul 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jul 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to shopping & dining!
Stayed 3 nights in May 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Jul 2025

10/10 Excellent

Robert

Always a great stay
Stayed 1 night in Jul 2025

10/10 Excellent

Chihiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and great view from the room
Stayed 1 night in Aug 2025

10/10 Excellent

Dionicio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby area was great. The area around the hotel was great
Stayed 3 nights in Aug 2025

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were super helpful, fun environment, easy walk to everything we wanted to go to.
Stayed 3 nights in Aug 2025

8/10 Good

theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Jul 2025

10/10 Excellent

Phillipa

Liked: Amenities
The hotel was fantastic, clean, really well designed and attractive and the staff couldn't have been more helpful. A great location, we'll definitely be staying there again
Stayed 2 nights in Jul 2025

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the nicest hotel’s ive ever stayed at. Such great service and super modern and the rooms were beautiful and comfortable.
Stayed 2 nights in Aug 2025

10/10 Excellent

HanYu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very nice, and the environment is great.
Stayed 1 night in Aug 2025

10/10 Excellent

Hannah Lili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely high tec room, perfect location in the city as a tourist.
Stayed 4 nights in Aug 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are catching a game at Fenway, this is a perfect spot. Great location.
Stayed 3 nights in Jul 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit different than normal USA hotels, more of a European style but none the less it was outstanding. Great location for going to Fenway Park.
Stayed 1 night in Aug 2025

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, fun & funky modern hotel with comfy beds and excellent shared spaces.
Stayed 1 night in Aug 2025

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location and friendly service
Stayed 2 nights in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for catching ball games at Fenway park!
Stayed 4 nights in Jul 2025

10/10 Excellent

HanYu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean, and the staffs are very welcoming and nice. This area is safe, and it has lots of great places to shop and dine, highly recommend to stay here.
Stayed 1 night in Aug 2025

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was originally worried the room would be too small but was perfect for my partner and I. Great location with a train stop right next to the hotel. We loved our stay
Stayed 2 nights in Jul 2025

10/10 Excellent

Steve

Liked: Amenities, property conditions & facilities
Property was close to restaurants
Stayed 1 night in May 2025

10/10 Excellent

Mimi Nagib-Guy

Liked: Staff & service, amenities, property conditions & facilities
The location of this hotel is very convenient, across the street from the most popular street for shopping in Boston.
Stayed 1 night in Jul 2025

10/10 Excellent

Tsung-Yin

A really nice place for a good night sleep!
Stayed 3 nights in Jul 2025