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The Ritz-Carlton, Mexico City

5.0 star property
Luxury hotel with a full-service spa and a fitness center

Choose dates to view prices

The Ritz-Carlton, Mexico City offers luxury and relaxation with a tranquil garden and indoor pool. Guests can enjoy spa treatments, work out in the gym, and stay connected with free WiFi. The helpful staff makes this elegant property welcoming for families.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • Parking available
  • Breakfast available

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Park View (Terrace)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, Park View (Terrace)

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Terrace
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
  • 409 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Park View (Terrace)

Junior Suite, 1 King Bed, Non Smoking, Park View (Terrace) | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, Non Smoking, Park View (Terrace)

Highlights

Terrace
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Terrace
Separate sitting area
Separate dining area
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
  • 710 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View (City View)

Deluxe Room, 1 King Bed, Non Smoking, City View (City View) | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, City View (City View)

9.6 out of 10
Exceptional
(12 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Day bed
  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking, City View (City View)

1 bedroom, premium bedding, minibar, in-room safe

Executive Suite, 1 King Bed, Non Smoking, City View (City View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Day bed
  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Park View (Terrace)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Queen Beds, Non Smoking, Park View (Terrace)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Terrace
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
  • 441 sq ft
  • Park view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, City View (City View)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Queen Beds, Non Smoking, City View (City View)

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Day bed
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Day bed
  • 473 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View (Corner)

Deluxe Room, 1 King Bed, Non Smoking, City View (Corner) | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, City View (Corner)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Day bed
  • 516 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Park View (Park View)

Deluxe Room, 1 King Bed, Non Smoking, Park View (Park View) | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, Park View (Park View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Day bed
  • 431 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking (Park View)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Queen Beds, Non Smoking (Park View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Day bed
  • 441 sq ft
  • Park view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Non Smoking, Park View (Corner, Terrace)

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 2 Queen Beds, Non Smoking, Park View (Corner, Terrace)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Day bed
  • 474 sq ft
  • Park view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, City View (Corner)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Queen Beds, Non Smoking, City View (Corner)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Day bed
  • 592 sq ft
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, Park View (Corner)

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, Non Smoking, Park View (Corner)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Day bed
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Non Smoking, Park View

Luxury Suite, 1 King Bed, Non Smoking, Park View | Living room | LCD TV, toys

Luxury Suite, 1 King Bed, Non Smoking, Park View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Day bed
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Suite, 1 King Bed, Non Smoking, Park View

Royal Suite, 1 King Bed, Non Smoking, Park View | Living room | LCD TV, toys

Royal Suite, 1 King Bed, Non Smoking, Park View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Day bed
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Non Smoking

Club Suite, 1 King Bed, Non Smoking | Living room | LCD TV, toys

Club Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Soundproofed rooms
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Day bed
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Avenida Paseo de la Reforma 509,, Cuauhtemoc, Mexico City, CDMX, 6500

What's nearby

  • Paseo de la Reforma - 2 min walk - 0.1 miles
  • Angel of Independence Monument - 12 min walk - 0.7 miles
  • Auditorio Nacional - 8 min drive - 1.7 miles
  • World Trade Center Mexico City - 10 min drive - 2.6 miles
  • Palacio de Bellas Artes - 12 min drive - 2.4 miles

Getting around

  • Chapultepec Station - 7 min walk
  • Mexico City Buenavista Station - 12 min drive
  • Benito Juarez International Airport (MEX) - 24 min drive

Restaurants

  • ‪Ling Ling - ‬1 min walk
  • ‪Il Becco - ‬3 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Samos - ‬1 min walk
  • ‪Central de Pizzas - ‬2 min walk

About this property

The Ritz-Carlton, Mexico City

Luxury family-friendly hotel near Paseo de la Reforma
Located close to Angel of Independence Monument and Auditorio Nacional, The Ritz-Carlton, Mexico City provides a terrace, a garden, and dry cleaning/laundry services. Treat yourself to a massage at the onsite spa. The on-site restaurant, Samos Sabores Míos, offers breakfast, brunch, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a gym.
Additional perks include:
  • An indoor pool
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge), and a front-desk safe
  • A banquet hall, tour/ticket assistance, and smoke-free premises
  • A water dispenser, massage treatment rooms, and an elevator
  • Guest reviews say great things about the helpful staff
Room features
All 153 rooms boast comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and bathrobes.
Extra amenities include:
  • Highchairs, art supplies, and free infant beds
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Rainfall showers, eco-friendly toiletries, and tubs or showers
  • Wardrobes/closets, free extra beds, and coffee/tea makers

Similar properties

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  • Pool
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  • Spa
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9.6 out of 10, Exceptional, 690 reviews
$779 nightly
The price is $931
Nov 17 - Nov 18
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (MXN 200 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:30 AM on weekdays and 7:00 AM to 12:30 PM on weekends; MXN 600 for adults and MXN 600 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Carlotta Reforma
  • Samos Sabores Míos

Things to do

  • Full-service spa
  • Gym
  • Indoor pool

Family friendly

  • Art supplies
  • Baby toys
  • Children's games
  • Children's toys
  • Free rollaway/extra bed
  • High chair
  • In-room crib
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 58 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2021
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Day bed
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding
  • Sofa bed

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 3502 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 600.00 for adults and MXN 600.00 for children
  • Valet parking fee: MXN 200 per night
  • Pet fee: MXN 3502 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

The Ritz Carlton, Mexico City
The Ritz-Carlton, Mexico City Hotel
The Ritz-Carlton, Mexico City Mexico City
The Ritz-Carlton, Mexico City Hotel Mexico City

Frequently asked questions

Does The Ritz-Carlton, Mexico City have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at The Ritz-Carlton, Mexico City?

As of Nov 8, 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Mexico City on Nov 16, 2025 start from $859.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton, Mexico City pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of MXN 3502 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at The Ritz-Carlton, Mexico City?

Valet parking is available for MXN 200 per night.

What time is check-in at The Ritz-Carlton, Mexico City?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Ritz-Carlton, Mexico City?

Check-out is at noon.

Where is The Ritz-Carlton, Mexico City located?

This family-friendly Mexico City hotel is located in the historical district, within a 15-minute walk of Paseo de la Reforma and Angel of Independence Monument. Auditorio Nacional and World Trade Center Mexico City are also within 3 mi (5 km). Chapultepec Station is 7 minutes by foot and Sevilla Station is 10 minutes.

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The Ritz-Carlton, Mexico City Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 187 out of 224 reviews
Rating 8 - Good. 15 out of 224 reviews
Rating 6 - Okay. 12 out of 224 reviews
Rating 4 - Poor. 1 out of 224 reviews
Rating 2 - Terrible. 9 out of 224 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Stayed 4 nights in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ritz is great

Great
Stayed 2 nights in Jul 2025

10/10 Excellent

Darrah

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Immaculate service. Clean and safe! We loved our stay in a large hotel room with a view of the park. Spa, pool, sauna, gym and food amenities were wonderful! Staff friendly! Highly recommend!!!
Stayed 5 nights in Jul 2025

10/10 Excellent

Sanjeev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the Chepultepec Park from the room and the bar.
Stayed 4 nights in Feb 2025

10/10 Excellent

Devang Mahesh

Liked: Cleanliness, property conditions & facilities
Excellent experience, great view!
Stayed 4 nights in Dec 2024

10/10 Excellent

Chi Ngai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent city view
Stayed 4 nights in Apr 2025

10/10 Excellent

Ali

Liked: Cleanliness, amenities, property conditions & facilities
Location , personal
Stayed 5 nights in May 2025

10/10 Excellent

Thomas j

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience at the Ritz.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff spoiled me the entire week. Fantastic experience.
Stayed 3 nights in Jan 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, super friendly
Stayed 3 nights in Aug 2023

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property
Stayed 2 nights in Mar 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 5 nights in Jul 2024

10/10 Excellent

Bikramjeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property.
Stayed 2 nights in Jan 2023

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
panoramic view of the park. great service. the restaurants at top floor was gorgeous and food was delicious
Stayed 4 nights in Dec 2023

10/10 Excellent

ALI

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 4 nights in Jun 2023

6/10 Okay

Oscar

Liked: Cleanliness, room comfort

For a Ritz I was expecting better

Building is great, service is in generql good. Everybody is attentive. The furninshing were a bit off. Not to what I think the level of a Ritz Hotel should be.
Stayed 5 nights in Dec 2024

10/10 Excellent

Estefany

Liked: Cleanliness, amenities, property conditions & facilities
Directly across the street from Chapultepec Park, views from my room were amazing! Staff were extremely helpful and kind. The hotel is very modern and doesn’t have much of a lounge/common area to hang out- except the bar in restaurant.
Stayed 6 nights in Apr 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay!

The Ritz-Carlton is an amazing hotel with amazing staff. Everyone was so friendly and kind. Very genuine. I was amazed! Spa was amazing, Restaurant and Bar-amazing. Of course, it is very expensive. But, it was worth every penny! I felt very safe, as well.
Stayed 3 nights in Jul 2023

2/10 Terrible

Alberto

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
After Spent around $5000 in 4 days in the Hotel, and stayed in several Ritz Calton facilities around the world, Mexico City facility left so many bitter tastes that compromise my future selections with the brand. Facilities and cleanness were excellent, but there is no sense to suspend the electricity in your room at 11am (check out time) without making a phone call or knocking the door. I had to finish packing my belongings in the dark, and when I got to the front desk, they just told me that has to be something wrong, and they will check that out... nothing else happened.... 11:00 am they will cut the power... won't happen in another 5 Stars Hotel... Very disappointed!

6/10 Okay

Edgaras

Disliked: Cleanliness, staff & service
Ritz Carlton Mexico City needs a lot of work when it comes to customer service. The service is not to part what you think when you think of Ritz Carlton. Staff, especially at the restaurant there is no attentiveness, I had to ask for things multiple times, I poured wine for myself and others who were accompanying me. Rooms were not cleaned properly, one night stand charging portal was not working, couldn’t charge my phone, some wooden hangers were broken, and when you lay down in a nice tub to relax, you can see ugly plastic pipes. Some of the days got water took 10 min to come out!!!! Oh and when I checked in, they asked me if I would like to put a credit card or pay when checked out, I said when checked out. However the minute I touched the mini bar, I get letter and phone calls to immediately see front desk and take care of those charges, so why even offer options to put card on file or pay at the check out. Just over all, I would not come back…. Only thing it has is the amazing view of the park.
Stayed 3 nights in Jul 2023

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sin opinión
Stayed 1 night in Oct 2025

10/10 Excellent

Timothy

Liked: Amenities
Wonderful stay!
Stayed 4 nights in Oct 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
The Best Ritz Carlton I have ever stayed in!
Stayed 1 night in Sep 2025

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy padre y excelente servicio
Stayed 4 nights in Oct 2025

8/10 Good

NESTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal excelente (solicité vista a la ciudad en la reserva y me ponen en una habitación con vista a Torre Mayor, me resolvieron de inmediato y me cambiaron a otra habitación con vista agradable). Ubicación privilegiada. Restaurant costoso, pero buena cocina y vista agradable. Instalaciones muy bien, sin embargo, por el costo tenía una expectativa mayor.
Stayed 3 nights in Sep 2025