Title: Hakone Suishoen Reviews, Deals & Photos 2026 - Expedia [See all properties](http://www.expedia.com/Hotel-Search?regionId=&selected=22553810&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hakone Suishoen Hakone Suishoen invites travelers to soak in mineral hot springs, enjoy garden serenity, and wake up to a complimentary breakfast near popular attractions ## Photo gallery for Hakone Suishoen ![Precious Suite King Double | Minibar, in-room safe, free cribs/infant beds, free WiFi - Hakone Suishoen (Hakone)](https://images.trvl-media.com/lodging/23000000/22560000/22553900/22553810/b0510922.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Luxury Suite Maisonette Twin | Minibar, in-room safe, free cribs/infant beds, free WiFi - Hakone Suishoen (Hakone)](https://images.trvl-media.com/lodging/23000000/22560000/22553900/22553810/1d53aa81.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Stylish Suite Twin | Minibar, in-room safe, free cribs/infant beds, free WiFi - Hakone Suishoen (Hakone)](https://images.trvl-media.com/lodging/23000000/22560000/22553900/22553810/88c2a049.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Public bath - Hakone Suishoen (Hakone)](https://images.trvl-media.com/lodging/23000000/22560000/22553900/22553810/61cdcc52.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Hakone Suishoen (Hakone)](https://images.trvl-media.com/lodging/23000000/22560000/22553900/22553810/ba7d6acc.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Hakone Open Air Museum and Hakone Gora Park, Hakone Suishoen offers a peaceful retreat with an indoor mineral hot spring, tranquil garden, and aromatherapy treatments. Enjoy free full breakfast, high-speed WiFi, and attentive 24-hour front desk service. ## Reviews 9.8 Exceptional ## Popular amenities - Spa - Parking included - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Mar 4 - Mar 5](https://www.expedia.com/Hotel-Search?startDate=2026-03-04&endDate=2026-03-05&selected=22553810&PinnedHotelID=22553810&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-04&endDate=2026-03-05&selected=22553810&PinnedHotelID=22553810&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 5 - Mar 6](https://www.expedia.com/Hotel-Search?startDate=2026-03-05&endDate=2026-03-06&selected=22553810&PinnedHotelID=22553810&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-05&endDate=2026-03-06&selected=22553810&PinnedHotelID=22553810&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 6 - Mar 8](https://www.expedia.com/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=22553810&PinnedHotelID=22553810&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=22553810&PinnedHotelID=22553810&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 13 - Mar 15](https://www.expedia.com/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=22553810&PinnedHotelID=22553810&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=22553810&PinnedHotelID=22553810&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 8 of 8 rooms ### View all photos for Stylish Suite Twin ![Stylish Suite Twin | Minibar, in-room safe, free cribs/infant beds, free WiFi](https://images.trvl-media.com/lodging/23000000/22560000/22553900/22553810/dd5aa5de.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Stylish Suite Twin ### Highlights Private hot tub Air conditioning Heating Free cribs/infant beds Refrigerator TV Hair dryer Private bathroom - Sleeps 4 - 2 Large Twin Beds ### View all photos for Comfort Suite Maisonette Twin ![Comfort Suite Maisonette Twin | Minibar, in-room safe, free cribs/infant beds, free WiFi](https://images.trvl-media.com/lodging/23000000/22560000/22553900/22553810/bda1e05b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Suite Maisonette Twin 9.6 Exceptional 4 reviews ### Highlights Private hot tub Air conditioning Heating Free cribs/infant beds Refrigerator TV Separate bedroom Hair dryer - 1 bedroom - Sleeps 4 - 2 Large Twin Beds ### View all photos for Comfort Twin ![Comfort Twin | Minibar, in-room safe, free cribs/infant beds, free WiFi](https://images.trvl-media.com/lodging/23000000/22560000/22553900/22553810/5737c0b2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Twin 10.0 Exceptional 2 reviews ### Highlights Private hot tub Air conditioning Heating Free cribs/infant beds Refrigerator TV Hair dryer Private bathroom - Sleeps 4 - 2 Large Twin Beds ### View all photos for Precious Suite Twin ![Precious Suite Twin | Minibar, in-room safe, free cribs/infant beds, free WiFi](https://images.trvl-media.com/lodging/23000000/22560000/22553900/22553810/15925cc4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Precious Suite Twin 10.0 Exceptional 3 reviews ### Highlights Private hot tub Air conditioning Heating Free cribs/infant beds Refrigerator TV Hair dryer Private bathroom - Sleeps 4 - 2 Large Twin Beds ### View all photos for Precious Suite King Double ![Precious Suite King Double | Minibar, in-room safe, free cribs/infant beds, free WiFi](https://images.trvl-media.com/lodging/23000000/22560000/22553900/22553810/c12d2fa9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Precious Suite King Double ### Highlights Private hot tub Air conditioning Heating Free cribs/infant beds Refrigerator TV Hair dryer Private bathroom - Sleeps 4 - 1 King Bed ### View all photos for Luxury Suite Maisonette Twin ![Luxury Suite Maisonette Twin | Minibar, in-room safe, free cribs/infant beds, free WiFi](https://images.trvl-media.com/lodging/23000000/22560000/22553900/22553810/40bfe233.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite Maisonette Twin 10.0 Exceptional 3 reviews ### Highlights Private hot tub Air conditioning Heating Free cribs/infant beds Refrigerator TV Hair dryer Private bathroom - Sleeps 4 - 2 Large Twin Beds ### View all photos for Luxury Suite Maisonette King Double ![Luxury Suite Maisonette King Double | Minibar, in-room safe, free cribs/infant beds, free WiFi](https://images.trvl-media.com/lodging/23000000/22560000/22553900/22553810/18dde904.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite Maisonette King Double 10.0 Exceptional 1 review ### Highlights Private hot tub Air conditioning Heating Free cribs/infant beds Refrigerator TV Hair dryer Private bathroom - Sleeps 4 - 1 Double Bed ### View all photos for Luxury Suite Twin ![Luxury Suite Twin | Minibar, in-room safe, free cribs/infant beds, free WiFi](https://images.trvl-media.com/lodging/23000000/22560000/22553900/22553810/2946f364.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite Twin ### Highlights Private hot tub Air conditioning Heating Free cribs/infant beds Refrigerator TV Hair dryer Private bathroom - Sleeps 4 - 2 Large Twin Beds ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/50000/48700/48627/5804cb59_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Fujiya Hotel Miyanoshita - Pool - Spa - Parking included - Free WiFi 9.2 Wonderful 776 reviews $253 nightly $281 total Mar 9 - Mar 10 All taxes and fees included in total [](https://www.expedia.com/Hakone-Hotels-Fujiya-Hotel.h48627.Hotel-Information?chkin=2026-3-9&chkout=2026-3-10&rm1=a2®ionId=6128315&destination=Hakone&destType=MARKET&latLong=35.232266,139.03141&searchId=cbbd9024-8cbe-46a5-9d76-84378f050be5&top_cur=USD) Ad ![[A] Suite (Dog Friendly) / with open-air bath / Max. 10 people, Non Smoking | Bathroom | Separate tub and shower, spring water tub, rainfall showerhead](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/110000000/109400000/109393700/109393638/9ad32804_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Rakuten STAY TERRACE Hakone Kowakudani Kowakudani - Kitchen - Washer - Dryer - Parking included 9.6 Exceptional 119 reviews $238 nightly $263 total Mar 6 - Mar 7 All taxes and fees included in total [](https://www.expedia.com/Hakone-Hotels-Rakuten-STAY-TERRACE-Hakone-Kowakudani.h109393638.Hotel-Information?chkin=2026-3-6&chkout=2026-3-7&rm1=a2®ionId=6128315&destination=Hakone&destType=MARKET&latLong=35.232266,139.03141&searchId=cbbd9024-8cbe-46a5-9d76-84378f050be5&top_cur=USD) Ad ![(Loft included)Dog Friendly, Non Smoking | Bathroom | Separate tub and shower, spring water tub, rainfall showerhead](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/102000000/101810000/101807800/101807754/921a4370_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### RakutenSTAY FUJIMITERRACE HakoneAshinoko Motohakone - Kitchen - Washer - Dryer - Parking included 9.6 Exceptional 314 reviews $339 nightly $376 total Mar 9 - Mar 10 All taxes and fees included in total [](https://www.expedia.com/Hakone-Hotels-RakutenSTAY-FUJIMITERRACE-HakoneAshinoko.h101807754.Hotel-Information?chkin=2026-3-9&chkout=2026-3-10&rm1=a2®ionId=6128315&destination=Hakone&destType=MARKET&latLong=35.232266,139.03141&searchId=cbbd9024-8cbe-46a5-9d76-84378f050be5&top_cur=USD) Ad ![Lobby lounge](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1590000/1580300/1580221/ebd33ecc_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Regency Hakone Resort and Spa Gora - Hot tub - Spa - Parking included - Free WiFi 9.4 Exceptional 1,003 reviews $292 nightly $323 total Mar 9 - Mar 10 All taxes and fees included in total [](https://www.expedia.com/Hakone-Hotels-Hyatt-Regency-Hakone-Resort-And-Spa.h1580221.Hotel-Information?chkin=2026-3-9&chkout=2026-3-10&rm1=a2®ionId=6128315&destination=Hakone&destType=MARKET&latLong=35.232266,139.03141&searchId=cbbd9024-8cbe-46a5-9d76-84378f050be5&top_cur=USD) Ad ![Separate tub and shower, spring water tub, hair dryer, electronic bidet](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/116000000/115990000/115982300/115982272/387f2b97_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Rakuten STAY VILLA Hakone Togendai Motohakone - Kitchen - Free WiFi - Air conditioning - Laundry 8.8 Excellent 17 reviews $346 nightly $382 total Mar 11 - Mar 12 All taxes and fees included in total [](https://www.expedia.com/Hakone-Hotels-Rakuten-STAY-VILLA-Hakone-Togendai.h115982272.Hotel-Information?chkin=2026-3-11&chkout=2026-3-12&rm1=a2®ionId=6128315&destination=Hakone&destType=MARKET&latLong=35.232266,139.03141&searchId=cbbd9024-8cbe-46a5-9d76-84378f050be5&top_cur=USD) ![Mod logo](https://a.travel-assets.com/egds/marks/onekey__standard__always_light.svg) Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures! [Sign in](https://www.expedia.com/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Hakone-Suishoen.h22553810.Hotel-Information%3Fsiteid%3D1%26langid%3D1033%26clickref%3D1101lCnmHFyJ%26affcid%3DUS.DIRECT.PHG.1011l280100.1100l68075%26ref_id%3D1101lCnmHFyJ%26my_ad%3DAFF.US.DIRECT.PHG.1011l280100.1100l68075%26afflid%3D1101lCnmHFyJ%26affdtl%3DPHG.1101lCnmHFyJ.)[Sign up, it's free](https://www.expedia.com/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Hakone-Suishoen.h22553810.Hotel-Information%3Fsiteid%3D1%26langid%3D1033%26clickref%3D1101lCnmHFyJ%26affcid%3DUS.DIRECT.PHG.1011l280100.1100l68075%26ref_id%3D1101lCnmHFyJ%26my_ad%3DAFF.US.DIRECT.PHG.1011l280100.1100l68075%26afflid%3D1101lCnmHFyJ%26affdtl%3DPHG.1101lCnmHFyJ.) ## About the neighborhood Kowakudani, a neighborhood in Hakone, is home to Hakone Suishoen. Hakone Kowakien Yunessun and Hakone Hot Springs are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Ōwakudani and Lake Ashi. Hakone Pirate Ship and Hakone Toy Museum are also worth visiting. [Visit our Hakone travel guide](https://www.expedia.com/Hakone.dx6128315) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.23999%2C139.04791&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=7jhYftKXBfusFk8CT5bkICD2Y74=) 519-9 Kowakudani, Hakonemachi, Hakone, Kanagawa, 250-0406 ### What's nearby - ![神奈川県立恩賜箱根公園の「疎林の広場」より望む芦ノ湖、箱根外輪山、富士山](https://images.trvl-media.com/place/6128315/368d8cc7-b867-4a91-bbbf-289cfeafa0fa.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Fuji-Hakone-Izu National Park 1 min walk \- 0.0 miles - ![Hakone Kowakien Yunessun featuring a waterpark and swimming](https://images.trvl-media.com/place/553248621562274201/632091e1-efb2-41f2-9a3e-ecd5b94e22dd.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hakone Kowakien Yunessun 3 min walk \- 0.2 miles - ![Okada Museum of Art](https://images.trvl-media.com/place/553248621562274200/e657cd46-d037-4427-bc8e-b4a50564ebd5.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Okada Museum of Art 3 min walk \- 0.2 miles - ![Hakone Open Air Museum which includes outdoor art, a fountain and street scenes](https://images.trvl-media.com/place/6202085/5798b208-c835-4f03-8a00-90826e318d4c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hakone Open Air Museum 11 min walk \- 0.6 miles - ![Hakone Gora Park showing a fountain](https://images.trvl-media.com/place/553248621563235364/b4f1a93e-f4e3-4565-a224-25d6156af173.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hakone Gora Park 14 min walk \- 0.8 miles ### Getting around - Kowakidani Station 12 min walk - Hakone Gora Station 18 min walk - Haneda Airport (HND) 101 min drive ### Restaurants - 箱根餃子センター 12 min walk - The Hakone Open-Air Museum Café 17 min walk - bar hotel 箱根香山 8 min walk - fontana 7 min walk - Gora Brewery And Grill 19 min walk ## About this property ### Hakone Suishoen Hotel near Hakone Kowakien Yunessun Hakone Open Air Museum is located near Hakone Suishoen, which provides free Japanese breakfast, an indoor mineral hot spring (onsen), and a terrace. For some rest and relaxation, visit the sauna, and indulge in aromatherapy, a body treatment, or a facial. In addition to a garden and a bar, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - Free self parking - Free train station drop-off, hot springs on site, and a porter/bellhop - Smoke-free premises, concierge services, and free newspapers - Guest reviews speak highly of the helpful staff Room features All guestrooms at Hakone Suishoen have perks such as private hot tubs and air conditioning, in addition to amenities like free WiFi and safes. Extra conveniences in all rooms include: - Bathrooms with deep soaking tubs and free toiletries - Refrigerators, free infant beds, and electric kettles ## Similar properties ![Hot springs](https://images.trvl-media.com/lodging/17000000/16220000/16219300/16219270/1919fa95.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Kowakien TEN-YU Ninohira - Spa - Parking included - Free WiFi - Restaurant 9.6 Exceptional 1,824 reviews $389 nightly $430 total Mar 10 - Mar 11 [](https://www.expedia.com/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=16219270&PinnedHotelID=16219270&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/19000000/18670000/18662000/18661911/db83b5d1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Gora Byakudan Ninohira - Free WiFi - Housekeeping 9.8 Exceptional 283 reviews $654 nightly $723 total Mar 10 - Mar 11 [](https://www.expedia.com/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=18661911&PinnedHotelID=18661911&HadPinnedHotel=true®ionId=-1&adults=2) ![Separate tub and shower, deep soaking tub, free toiletries, hair dryer](https://images.trvl-media.com/lodging/25000000/24060000/24051800/24051762/bc750a03.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gora Hanaougi Gora - 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Parking included - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 277 reviews $353 nightly $390 total Apr 3 - Apr 4 [](https://www.expedia.com/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=10147953&PinnedHotelID=10147953&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/12000000/11760000/11755500/11755444/2295d0e6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Musashino Bekkan Miyanoshita - Breakfast included - Spa - Parking included - Free WiFi 9.2 Wonderful 488 reviews $382 nightly $422 total Mar 6 - Mar 7 [](https://www.expedia.com/Hotel-Search?startDate=2026-03-06&endDate=2026-03-07&selected=11755444&PinnedHotelID=11755444&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=22553810&PinnedHotelID=22553810&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=22553810,16219270,18661911,24051762,90933883) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free train station drop-off shuttle - Free self parking on site ### Food and drink - Free Japanese breakfast available daily 8:00 AM to 10:00 AM - A bar/lounge - A restaurant ### Things to do - Full-service spa - Hot springs - Sauna ### Family friendly - In-room crib - In-room refrigerator ### Conveniences - 24-hour front desk - Free newspapers in lobby - Luggage storage ### Guest services - Concierge services - Housekeeping (daily) - Porter/bellhop - Turndown service ### Outdoors - Garden - Terrace ### Full-service spa - Aromatherapy - Facials - Hot springs - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Sauna - Spa open daily - Spa treatment rooms - Yukata (Japanese robes) ### Accessibility - No elevator ### More - Smoking not allowed ## Room amenities ### Bedroom - Free crib ### Bathroom - Bathrobes - Deep soaking bathtub - Free toiletries - Hair dryer - Private bathroom - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - TV ### Food and drink - Electric kettle - Minibar - Refrigerator - Room service ### More - Air conditioning (climate-controlled) - Heating - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 8:00 PM Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 11 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Half Board meals are not included in the Half Board rate for children age 12 and younger. Guests may bring their own food for children age 12 and younger, or pay for their meals at the property. Japanese futons are provided based on the number of adults in the reservation. Guests booked in Half Board rates must check-in by 7 PM to receive dinner. ### Access methods Staffed front desk ### Pets Pets not allowed (service animals welcome) ### Children and extra beds Children are welcome Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards Safety features at this property include a fire extinguisher Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention This property does not have elevators The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Guests with tattoos are not able to use the onsite public bathing facilities ### Property is also known as Hotel Hakone-Suishoen Hakone Suishoen Hotel Hakone Suishoen Hakone Hakone Suishoen Hotel Hakone ## Frequently asked questions ### Is Hakone Suishoen pet-friendly? ### How much is parking? ### What time is check-in at Hakone Suishoen? ### What time is check-out at Hakone Suishoen? ### Where is Hakone Suishoen located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hakone Suishoen Reviews 9.8 ### Exceptional All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.com/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.4 Location ### 9.6 Staff & service ### 9.6 Property conditions & facilities 10 - Excellent 98 8 - Good 8 6 - Okay 2 4 - Poor 2 2 - Terrible 1 ## Reviews ### 10/10 Excellent #### janice Mar 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities the room was wonderful,large with great bed and all the comforts dining was terrific warm atmosphere in the bar with a great bartender ##### janice Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Can Biao Sep 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff, environment, services, food everything is excellent ##### Can Biao Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Andrew Feb 7, 2025 Liked: Cleanliness, staff & service, property conditions & facilities This was an amazing onsen and the staff were amazing. Meals were delicious and room was spacious, clean, and very comfortable. Highly recommend for either a weekend getaway or extended trip! ##### Andrew Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Hin Pang Jun 3, 2025 This onsen stay was a perfect harmony of nature, tradition, and hospitality. If you’re looking for a place to reset your soul, indulge in exceptional cuisine, and be cared for with sincere warmth, this is the place. We left feeling refreshed, grateful, and already dreaming of our return. ##### Hin Pang Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Tyler Mar 31, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved the service, amazing food and beautiful grounds! ##### Tyler Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Valerie Sep 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing ryokan nestled in the forest with impeccable service and one of the best kaiseki dinners we’ve experienced ##### Valerie Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Brian Jul 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### So amazing This was without a doubt the most Lux accommodations I’ve ever stayed in and that is saying something. We loved the provided yukatas. The meals were amazing. The place is spectacular. Start to finish. I highly recommend it. ![](https://a.travel-assets.com/ugc/hotel-reviews/130ae6f4-c5b2-449d-bca1-bc093a78c771-1751513917314.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/aa388910-43c4-4a32-91d2-f11ff35b6c78-1751513926433.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b3c3f682-a4a2-47ef-89fb-a4895820f811-1751513940713.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/df7dee3a-103d-4800-94b5-5d1e6d620696-1751513913195.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Brian Stayed 1 night in Jun 2025 ### 8/10 Good #### Eng Wah Tony Jan 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Food is good and staff friendly. In-room onsen is well maintained and clean ##### Eng Wah Tony Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Sung Jul 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Incredible Ryokan experience. Probably one of the best lodging/dining experiences we’ve had as a family. Highly recommended. ##### Sung Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Michele Oct 27, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Service and food were excellent. The staff went out of their way to accommodate us. ##### Michele Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Michelle Sep 23, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best stay ever Amazing ryokan. The best service I've had in my life. They offered a driver for our stay, and made sure we had everything we needed. The kaiseki dinner and breakfast were out of this world. Room was large, clean, and quiet. Loved the private onsen and patio. Definitely worth it!! ##### Michelle Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Nicole Mar 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Such a treat to get to stay at this amazing property. We particularly enjoyed the private onsen experience and the kaiseki dinner and both the Japanese & Western breakfasts. The service was impeccable, from the restaurant staff to the front desk to the drivers who shuttled us to and from the closest train station. The property is quite close to Gora where the Open Air Museum is located and the Gora station funicular. ##### Nicole Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Verified traveler Sep 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The staff are so very polite and helpful. They always put on a smile=) The lobby area is small but the view is really awesome! The room is with 2 stories, everything is neat and tidy, except a part of the wall was quite stained, we assumed it was from the coffee machine which was placed next to it. The signature part was the private onset bath (on the 2nd story), it was truly awesome, the tank was clean and it is very cosy! We enjoyed the facilities in the room, we wish to have spent on more night, except the toilet is separated from the shower place, which is downstairs. We were arranged to have breakfast on the 2nd floor in a compartment at the restaurant. It was really chill and full of tranquillity. We enjoyed the breakfast service so much! Highly recommend if you want to stay away from the common-large-brand-hotel, it's a star and quiet profile hotel ##### Verified traveler Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Leeling Apr 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel, but it was a bit of a walk from the bus station if you’re going into Hakone. Be sure to call the hotel to have a shuttle pick you up from the nearest shuttle stop, which is down the hill from the property. Stuff that was super nice although they didn’t know too much about the tourist bus lines-recommend getting a hug Kone 1 to 3 day pass if you’re staying longer. Property is beautiful, great Japanese breakfast and dinners. They really take care of you – amenities are great in the room, especially with the private onsen. Prices were higher than most because we went during early cherry blossom season. it is like a seven minute walk slightly uphill towards the major bus stop for the tourist attractions. Overall, we had a great experience to stay there – either did not see many children and noise level was kept to a minimum. Definitely would love to stay here again for a romantic getaway. ##### Leeling Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### MARI Mar 18, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### most wonderful and authentic inn in japan... it was the most memorable stay. best food served individually with someone catering to us all the time. very authentic beautifully prepared food. teppan yaki was also superb. we got lucky for some one cancelled... the only problem was 20 stairs to the bed room and the private hot spring. we are voth 70s and was overwhelming first....i think i forgot my clothe in the shower room...is there any way i can get it? it even snowed and though it was freezing cold, someones from hawaii enjoyed it as a bonus. hope to visit again and stay longer next time...TANK YOU, ALL... ##### MARI Stayed 2 nights in Mar 2024 ### 4/10 Poor #### Pearl Aug 26, 2024 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service Overall beautiful property and amazing food but have to take few stars off due to service discrepancy for a 5 start hotel. -1 star for lacking international phone number that we could communicate pick-up time change when bus schedule delayed. -1 star because we ask for ice deliver to our room at lobby and ice never came. -1 start for my hair oil disappear after room cleaning. ##### Pearl Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Haddon Apr 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Incredible service/food and the grounds are stunning. ##### Haddon Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Ike May 2, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quality stay with clean spacious room, great food and nice private and public onsen baths ##### Ike Stayed 1 night in May 2023 ### 10/10 Excellent #### Alexander Ho Apr 11, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very cosy, excellent food ![](https://a.travel-assets.com/ugc/hotel-reviews/1BF74214F0520D55DD1C61C111BA984458A42F231681172760909.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/23942C4CB8724E557C00F7836BAC63B6F0E285DA1681172758838.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/876F4E14EA2A1C8B070A7CDA1D91A65DC7D843E81681172760959.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/E81C8530AB4CC04D928F67C35012DAE0D9AC26811681172762098.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alexander Ho Stayed 2 nights in Apr 2023 ### 10/10 Excellent #### Yimin Apr 6, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Enjoy the stay here! Super friendly staff and love the beautiful heritage of the hotel. ##### Yimin Stayed 1 night in Mar 2023 ### 10/10 Excellent #### jeffrey Nov 8, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Everything was excellent ##### jeffrey Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Victoria Apr 21, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic hotel which welcomed our children very warmly. The hotel and grounds were beautiful, and the food outstanding. We loved the family room with the private onsen, and it helped make our trip to Hakone. Ideally located for the Open Air Art park (10 min walk). ##### Victoria Stayed 2 nights in Apr 2023 ### 10/10 Excellent #### Adrian Mar 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Relaxing ##### Adrian Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Lorne Apr 16, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great staff. ##### Lorne Stayed 1 night in Apr 2023 ### 10/10 Excellent #### Tinsay Nov 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities One of the most beautiful, peaceful, serene hotels we have ever stayed at! Located in area with lots of trees. Private onsen is simply amazing. The Japanese breakfast was the best we have ever had. 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