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Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

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Luxury
4.5 star property
9.2

Wonderful

Beachfront sanctuary in Cancun

Turquoise waters meet white sand at this adults-only beachfront resort with multiple infinity pools. Guests enjoy diverse cuisines across six restaurants and premium cocktails at the swim-up bar. The Elite Club offers exclusive access to a private pool area and upgraded dining experiences.

Popular amenities

  • Parking included
  • Free WiFi

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Riu Palace Kukulkan - Adults Only - All Inclusive have a pool?

Yes, this property has 4 outdoor pools.

Is Hotel Riu Palace Kukulkan - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, and more.

Where is Hotel Riu Palace Kukulkan - Adults Only - All Inclusive located?

Nestled on the beach, this Zona Hotelera property is within a 10-minute walk of Kukulcan Plaza Shopping Mall, Hotel Zone Beaches, and La Isla Shopping Mall. Marlin Beach and Nichupté Lagoon are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.8

Cleanliness

9.2

Amenities

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 3549 out of 4949 reviews
Rating 8 - Good. 793 out of 4949 reviews
Rating 6 - Okay. 341 out of 4949 reviews
Rating 4 - Poor. 113 out of 4949 reviews
Rating 2 - Terrible. 153 out of 4949 reviews

Reviews

Verified

8/10 Good

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the food was well prepared.
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent even the staff at the front desk named Fernanda was very very helpful
Stayed 5 nights in May 2026
Verified

10/10 Excellent

MORGANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy the beach and breakfast as well as all meals were absolutely wonderful!
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Stevie Gene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing compared to most all inclusives! Every single staff member was so friendly and hilarious, you can tell they all get along so well with each other !
Stayed 6 nights in May 2026
Verified

8/10 Good

Georgette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great resort and staff was very friendly.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and upscale feel to this resort. Pleasant staff, no upselling. Will stay again
Stayed 5 nights in May 2026
Verified

10/10 Excellent

PAULINO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing. Staff was friendly and great!
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buildings and rooms were very nice. The food selections were also wonderful.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Keren Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Staff was nice and helpful! Food options were divine!!! & the area is safe with a lot to do.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Zina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool seating comfy, breakfast buffet food fresh, staff friendly,
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome resort, great value for the food and amenities! Staff was amazing, beach was beyond beautiful! Looks just like the pictures!
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Yes it was amazing , staff are great food and drink available all the time
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities
Really friendly and helpful staff Variety of food every night Would 100% recommend if you are looking for a more relaxed and chill hotel
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

frank David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes everything was fresh and outdoor pool seating was comfortable but very busy. More people could enjoy the pool but they were playing volleyball.
Stayed 3 nights in May 2026
Verified

10/10 Excellent

omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is awesome from every single department and activity Miss CARMEN from the breakfast buffet is wonderful and Enrique a great bartender The beach is beautiful and hotel is great
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness
Amazing staff and property
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Mery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was lovely! Everything was clean at all times!
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Laurence Cordell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and updated resort. Food was delicious and fresh. Great restaurants. No bugs!!
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities
Unbelievably clean property! The staff are excellent and the resort is top notch
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from head to toe, friendly staff, good food, and great hospitality. This is highly recommended
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 4 days there for my wife’s birthday. Second time at the resort and fully enjoyed our stay. Great staff, always clean and the food is very good. Already booked a 3rd stay in September and looking forward to going back.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Terry Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The main lobby bar staff was amazing, we loved Gabby!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

TRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beachfront was so beautiful. All the amenities are clean. Food is available all day long and delicious.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Alyssa

Had such a wonderful time! I personally really loved the food. Would go back in a heartbeat!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful resort. Amazing oceanfront property. Staff was exceptional. Our oceanfront suite was spacious and elegant.,The entire facility, beachfront, pools, restaurants, bars,and all facilities made for a perfect vacation!
Stayed 7 nights in Mar 2026