2/10 Terrible
Vinod
Traveled with family and small children, Traveled with family
Apr 28, 2024
This was the worst hotel experience in my life .We reached Dubai on the day of flooding (historic Dubai flooding )and the hotel stated that they were not going to send airport pick up .We had 2 rooms booked for 4 days and due to flooding on the roads ,we were unable to get there .I called them multiple times explaining our situation and the hotel front desk was dismissive and stated that it was not their concern or responsibility.i asked the
If they could move our reservation for a later date or give us room credit but they were extremely dismissive despite me explaining how taxis had refused to bring us to the hotel .I am extremely disappointed and upset .Not sure ,if I will ever stay in a Waldorf Astoria hotel again anywhere in the world and certainly never in the Dubai property and warn anyone making a booking to rethink .
Vinod
Stayed 3 nights in Apr 2024