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Rating 10 - Excellent. 72 out of 223 reviews" "
10 - Excellent
72
Rating 8 - Good. 84 out of 223 reviews" "
8 - Good
84
Rating 6 - Okay. 35 out of 223 reviews" "
6 - Okay
35
Rating 4 - Poor. 17 out of 223 reviews" "
4 - Poor
17
Rating 2 - Terrible. 15 out of 223 reviews" "
2 - Terrible
15
8.2/10
Cleanliness
8.4/10
Staff & service
7.8/10
Amenities
7.4/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
4/10 Poor
Kerina
May 26, 2024
Liked: Amenities
Disliked: Property conditions & facilities
Door was filled of insects at night. Bar area lack ingredients the chef was nice tried to cater for my needs with the little that he has. The entrance seems unsafe to me if the security not around someone could walk straight to the room.
Kerina
Stayed 2 nights in May 2024
Response from Gloria on May 26, 2024
Thanks for your review, however I will seek to clarify your concerns.Yes there were rain flies due to bad weather experienced over the weekend (as this is not the norm). This is due to the property close proximity to the Nature Sanctuary, once there is bad weather rain flies are attracted to light that is why there are screens in place.Our bar and restaurant is always well stocked but please bear in mind we are a very small property and cater to small groupings of people therefore our menu is not very extensive.We have several surveillance cameras throughout the property along with manned security throughout the night as security is one of our top priorities.Have a wonderful day!
8/10 Good
Melissa
Traveled with partner
Apr 26, 2024
Liked: Cleanliness, staff & service
Good
Melissa
Stayed 1 night in Apr 2024
Response from Gloria on May 19, 2024
Thank for your review Melissa!
8/10 Good
Melissa
Traveled with partner
Apr 26, 2024
Liked: Staff & service
I enjoyed my stay only downside was the beds they aren’t that comfortable
Melissa
Stayed 2 nights in Apr 2024
Response from Gloria on May 19, 2024
Thanks for your review Melissa.We apologise for any inconvenience however we are presently replacing our bedding stock
Best location. Short walk to Dover, Worthing and Rockley beaches. Near to 3 grocery stores and Worthing Square, great food options. Some of the friendliest staff we've ever experienced.
Richard
Stayed 6 nights in Mar 2024
Response from Gloria on May 19, 2024
Thank you for your wonderful review Richard!
8/10 Good
S. David
Traveled with family
Mar 19, 2024
Friendly staff. Convenient restaurant with basics.
Room AC was not well regulated.
S. David
Stayed 1 night in Mar 2024
8/10 Good
Roman
Jan 24, 2024
Roman
Stayed 1 night in Jan 2024
Response from Gloria on May 19, 2024
Thank you for your wonderful review!
10/10 Excellent
Heather
Nov 28, 2023
I have LOVED my 3 weeks at Palm Garden! It’s a wonderful friendly home from home. The best people, lovely room and bathroom and a great pool in natural surrounding. I could not have been happier for my 3 week vacation. And the bonus is it is such close walking distance to supermarkets and the beaches with great fun bars.
Heather
Stayed 21 nights in Nov 2023
Response from Gloria on Nov 28, 2023
Thank you, Heather, for your wonderful review!!!
8/10 Good
Sharon
Business traveler, Traveled with partner
Nov 9, 2023
Liked: Amenities
I liked the use of the kicten facility and the friendliness of the staff.
I also liked the fairly quiet environment and access to shopping facilities in close proximity.
The receptionist was very pleasant, the driver was at the airport waiting on me, the receptionist greeted me and then walk me to my room she told me the restaurant was close but there was places close by where I could get food. Overall I’m glad I reach safe.
I wasn't sure what to expect from the Palm Gardens because we arrived early and had to wait for our room to be vacated and cleaned. Staff were really helpful and allowed us to put our luggage behind the front desk and use the restaurant and toilets. when we did get our room it was functional and clean with a kitchenette and shower room. It was a little bit old and could do with a bit of modernisation but nothing to spoil our trip. The pool was nice and relaxing and the staff were helpful and friendly I would definitely stay again as its very close to St Lawrence Gap and the airport. We also found a really nice bar and lounge called Mix 6 close by. The price was also really reasonable too.
When we first got to the property, we were not impressed. It felt like we were in a box. It was quite small but it Hass to be said that everything was clean and there was everything that we needed. The mattress was fine and the bed comfortable .The pictures lead us to believe that it was a much bigger and classy establishment. It was not but it was definitely sufficient. I can’t complain too much but I felt a little misled by the photographs it was more like a 1950s hotel.
I found the Palm Garden Hotel to be very good. It is and older hotel, but I found the room to be clean. The grounds were very well kept and were beautiful. The staff were very friendly and helpful. There is a restaurant right on the property and the food was very good and not badly priced.
The hotel is very good at following up with you. When I first booked the hotel, they sent me a note saying they were looking forward to our stay. They followed up again about a week before I came. I found this hotel to be very good.
I had to wait two hours to access my room upon arrival then upon check out I was asked to vacate my room and wait in the lobby despite it not being a full 24 hours of me having my room. Just unprofessional and extremely disappointing how I was treated.
The hotel was clean and comfortable; the staff gave excellent service.
Verified traveler
Stayed 5 nights in Mar 2021
6/10 Okay
Peter
Jan 1, 2021
Liked: Staff & service
Quarantined so was confined to my room. The room I stayed in needs an upgrade. Did not get to enjoy the amenities the hotel has to offer. However the staff were very professional, friendly and helpful.