2/10 Terrible
Walter
May 17, 2024
Disliked: Staff & service, amenities
I chose this property as it is close to the airport, Expedia advertises free airport shuttle. When I asked for an airport shuttle in the morning, Anh said.”this was not available as I had booked it through a third party!” (Expedia) I was told that parking was only available for those staying 8 or 15 nights away from here. I told her this was ridiculous as I’ve stayed here before, flew out and used the park and fly as long as I stayed one night.
The story then changed that I could park here, but I’d have to pay $10/night, for parking. No where on Expedia does it say this. I feel like the two clerks were lying and not truthful. The story kept changing, what is the point of having a park and fly when it’s half the cost of the parking at the airport??? The majority of the parking in the back of the hotel is empty as it’s being used for storage of construction materials.
I will never stay here again and I am extremely upset, Also think twice about using Expedia and this property to book as the hotel will not honour the free shuttle, it’s not free. It feels like you’re in Mexico, where there’s hidden and unfair charges that they want to charge and don’t disclose it until you’re at the check in. Never again will I stay here.
Walter
Stayed 1 night in May 2024