Western Historic Trails Center Tours

Location was fantastic

I had got a Jacuzzi room. Everything was great except two items first one the stains on the carpet not very desirable to look at and the plumbing whenever you drain a sink flush the toilet drain the tub gurgles in the bathroom sink, which indicates improper venting very annoying.

Claimed to be a 4 star hotel with highest price compared to comparables in area. Not impressed, was 3 star hotel across the board. Upon arrival, had to track down staff after standing at reception for 5 minutes. Specifically given choice of view during booking. Chose skyline over painted alley. Got painted alley room anyways. Floor had coffee on it and shower was dirty leading to concerns about the room being serviced properly between occupants. Ad said parking available. There was none. You had three choices, park in metered spots on street curbs, use a parking garage with no validation on price or ticket, or use extremly overpriced valet service. Ad claimed room service but no information provided in room on how to use service nor any menu, hours or pricing. Room had flickering and faulty lamps. Room came with cube fridge and microwave just sitting on the floor in random spot. Service in restaurant was again missing in action, left to go to another establishment to get service and food. The likes - walking distance to services you couldn't seem to get at this 4 star hotel. Went to another hotel to get drinks. Walked to another restaurant to get service and food. Decor was upscale but that's about it. Save your money and try a 3 star hotel in the area. I suspect Omaha has no TRUE 4 or 5 star hotels.