"Indian restaurant closed which was disappointing as this was a determining factor in my decision to stay. Explanation being ‘they’re doing something in the kitchen’ but not communicated at any point in the booking process. Also never mentioned gym or pool during check in so maybe that was closed too..."
"Arrived for a 2 night stay to be told our second night was cancelled due to government take over of the hotel. No call/email warning us of this so we arrived with two tired children and couldn’t then check into our room for three hours whilst I called hotels.com to try and sort it out. Hotel staff were useless and wouldn’t even make eye contact or offer help. Ended up ringing the USA for hours as hotels.com don’t have a UK switchboard. Abysmal service"
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"This hotel was great. We started our trip with a different hotel but it was so bad that we left that place and booked this hotel instead and we are so happy we did. We got an accessible room even though we didn’t ask for one and it was huge. The bathroom in this room was bigger than the whole room we had at the original hotel we booked. The location was great with bus stops right in front of the hotel making it easy to get in and out of the city everyday. And finally huge shoutout to the night time desk crew, Masani, Afzal, and Domingos. These guys were amazing with helping when my mom had an accident in the shower coming to help right away and then helping us to arrange additional transport. We would highly recommend staying at this hotel. "
A verified traveler stayed at Hyatt Place London Heathrow Airport