Seasonal outdoor pool, open 8:00 AM to 8:00 PM, cabanas (surcharge)
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Reviews of YOTEL Washington DC

4 out of 5
YOTEL Washington DC
415 New Jersey Ave Nw, Washington, DC

Reviews

8.4

Very Good

Rating 10 - Excellent. 750 out of 1464 reviews" "
Rating 8 - Good. 368 out of 1464 reviews" "
Rating 6 - Okay. 189 out of 1464 reviews" "
Rating 4 - Poor. 84 out of 1464 reviews" "
Rating 2 - Terrible. 73 out of 1464 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service host lady’s could be a little more friendly doe
Stayed 1 night in May 2024

10/10 Excellent

Shawntika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. I’ll be back!
Stayed 3 nights in May 2024

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
It would have been helpful if they had told me about the $10 a night food/drink credit.
Stayed 3 nights in May 2024

8/10 Good

Ann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The beds that lift are nice to have, and there was plenty of shampoo and conditioner, however, NO ICE. What hotel doesn't have ice? Also wished there was a hot tub, but there was only a regular pool.
Stayed 5 nights in May 2024

6/10 Okay

DEBORAH

Business traveler
Liked: Cleanliness
Very clean condition - walkable to the capital and other attractions, near museums. Terrible food service: NO room service, NO coffee in rooms. I would not stay here again.
Stayed 3 nights in May 2024

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean rooms. Decent service. The rooftop pool area is a great place to hang out in the evenings. The onsite restaurant food is good as well.
Stayed 4 nights in May 2024

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough shelf space on room. Just one trash can in the bathroom.
Stayed 3 nights in May 2024

8/10 Good

Martha M Ramirez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located in a central location, close to the Capitol and National mall.
Stayed 3 nights in May 2024
Response from Matt Sommers, General Manager on May 22, 2024
Good day Martha,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and it was easy to enjoy the location. The hotel is built well in ways that make it convenient -- easy for taxis/ubers to get in and out, easy to move around inside.
Stayed 2 nights in May 2024
Response from Matt Sommers, General Manager on May 20, 2024
Good day Thomas,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 Good

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Banjie at check in was great I had a drink at the bar and service was horrible,she was overwhelmed with 3 customers I had the steak for dinner. It was one of the best hotel dinners ever
Stayed 1 night in May 2024
Response from Matt Sommers, General Manager on May 20, 2024
Good day Thomas,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. I am so sorry to read about your experience at the bar. This depiction of your experience does not live up to our own internal standards, let alone your expectations, I am sorry that happened. We will review our staffing levels to ensure that does not happen again. Thank you for recognizing Banji as someone who took great care of you. I will be sure to share that with Banji and his manager.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

8/10 Good

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were small but I’ve been in smaller where we were was quiet. Wish they had more dining hours and variety
Stayed 4 nights in Mar 2024
Response from Matt Sommers, General Manager on May 16, 2024
Good day Melanie,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

6/10 Okay

Christopher

Traveled with partner
Coffee maker & ice machine on every floor HUGE PLUS
Stayed 1 night in May 2024
Response from Matt Sommers, General Manager on May 14, 2024
Good day Christopher,Thank you so much for rating your recent stay at YOTEL Washington DC. I'm sorry to see that we did not wow you this trip. If convenient, I would love to hear some specific feedback on how we can do better to improve your experience next time around. If you wish to share anything specific, please don't hesitate to reach out to me directly at the hotel so that we can begin a dialogue and we can learn from your experience.We hope you will give us another opportunity to earn your business and wow you next time around.In service,Matt Sommers, General Manager

10/10 Excellent

carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location!
Stayed 4 nights in May 2024
Response from Matt Sommers, General Manager on May 13, 2024
Good day Carlos,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Matt Sommers, General Manager on May 13, 2024
Good day Carolyn,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

4/10 Poor

Emily

Business traveler
Liked: Property conditions & facilities
Check-in is terrible and there was a line at 4p and no coordination with housekeeping on when rooms were ready. Computers for check-in are not reliable and then you have to wait further in line at desk.
Stayed 1 night in May 2024
Response from Matt Sommers, General Manager on May 10, 2024
Good day Emily,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. I am so sorry to read that your arrival experience did not live up to our standards, let alone your expectations. Rest assured that your experience is not the norm and we will investigate what happened to make appropriate changes to our processes so this doesn't occur in the future.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

10/10 Excellent

KimNgan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience with checking in and the hotel being clean and comfortable! Would definitely stay in again.
Stayed 3 nights in Mar 2024
Response from Matt Sommers, General Manager on May 9, 2024
Good day Kim,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service and care. As if we were home. Thank you!!
Stayed 3 nights in May 2024
Response from Matt Sommers, General Manager on May 6, 2024
Good day Stephanie,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and easy
Stayed 1 night in Mar 2024
Response from Matt Sommers, General Manager on May 20, 2024
Good day Elizabeth,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Excellent

Virpal K

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Matt Sommers, General Manager on May 6, 2024
Good day Virpal,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Accommodating and friendly staff. Close to the mall and capital building. Cool trendy room design.
Stayed 1 night in Mar 2024
Response from Matt Sommers, General Manager on May 3, 2024
Good day Jeremy,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

6/10 Okay

Shellie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Matt Sommers, General Manager on May 3, 2024
Good day Shellie,Thank you so much for rating your recent stay at YOTEL Washington DC. I'm sorry to see that we did not wow you this trip. If convenient, I would love to hear some specific feedback on how we can do better to improve your experience next time around. If you wish to share anything specific, please don't hesitate to reach out to me directly at the hotel so that we can begin a dialogue and we can learn from your experience.We hope you will give us another opportunity to earn your business and wow you next time around.In service,Matt Sommers, General Manager

8/10 Good

Heidi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Staff are very thoughtful and helpful.
Stayed 7 nights in Apr 2024
Response from Matt Sommers, General Manager on May 2, 2024
Good day Heidi,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

6/10 Okay

Brad

Traveled with partner
Liked: Cleanliness, staff & service
The property was nice, but the room itself had a couple problems. First the temperature was so up and down, it would be hot and then you’d turn the thermostat down to be cold and then it would be too cold, then when it was warmer in there, it smelled like paint. Next the blinds were already broken when we got there, there was a light in the closet that was on constantly and would not turn off, the chrome cast they used for casting TV and Movies too was not even connected and I had to plug it in behind the TV myself. At night, there was constant banging outside and sounded like people moving around and like construction work, even though there was no construction. The technology that used to control the lights was nice, and different but it also did not work half the time and was dark. There also was not enough plug ins for the amount of things we needed to charge. I charged my phone next to the bed and my partner had to go across the room to charge her phone. The staff was nice and always there to help, especially the man at the front desk when we first book in. He was nice and helpful and always a friendly face to see and always wanted to say hi. Lastly, there was a couple of homeless people outside when the times we would walk around out side to get to the museums and different restaurants. Although it was a nice and different stay, I don’t think I would re stay there again if I had the chance.
Stayed 7 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 29, 2024
Good day Brad, Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. Our mission at YOTEL is to challenge the status quo. We appeal to those who find traditional hotels uninspiring, searching for a different experience and not just a great sleep. We provide unique spaces, each with their own personality, all delivered with a touch of fun and tons of passion. I will share your feedback with our leaders and make any improvements and changes that are necessary. Thank you very much for sharing your valuable feedback with us! We hope you will give us another opportunity to earn your business in the future. In service, Matt Sommers, General Manager

10/10 Excellent

Alonza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matt Sommers, General Manager on Apr 26, 2024
Good day Alonza,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room, 1055, was cleaned daily. Staff was professional, courteous and helpful.
Stayed 5 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 25, 2024
Good day Eric,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and the staff was very kind. Very easy to walk to the National Mall!
Stayed 3 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 19, 2024
Good day Jennifer,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

6/10 Okay

Laura

Traveled with family
Disliked: Staff & service, amenities
Meh. Service fee of $35 daily was supposed to include $10/day food credit. Nope. Asked and was told only $20 for full 5 day stay. Child's book was taken during cleaning on first morning after we were told only cleaning every other day.
Stayed 5 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 18, 2024
Good day Laura,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. I am eager to investigate further to attempt to make it right. If convenient, please reach out to me directly at the hotel so that we can discuss your experience in greater detail.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

8/10 Good

Lindsay, Union City

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
This property is very convenient to the Capitol and other legislative buildings in the DC area.
Stayed 2 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 18, 2024
Good day Lindsay,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Excellent

Adam, Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Great facility and staff - Look forward to visiting when the pool is open!
Stayed 5 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 18, 2024
Good day Adam,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington. The pool is guaranteed to be fully open by Memorial Day, however, if the weather gets to a point of stability, we will open early. Stay tuned!We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 Good

JOSE ARMANDO LUGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Matt Sommers, General Manager on May 6, 2024
Good day Jose,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 16, 2024
Good day James,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

6/10 Okay

Aaron

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Clean but blinds didn’t open and it took 3 days and 7 phone calls to get them to fix. Their fix made it so the blinds didn’t close. Wouldn’t use them again except for a one-night stay.
Stayed 4 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 16, 2024
Good day Aaron,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. I am terribly sorry that my team was unable to resolve the window blinds issue in a timely manner. Your experience is not indicative of the high standards we set for ourselves and I am sorry that we failed during your stay.I hope you will reach out to me directly so that I can attempt to make it right for your next visit to DC.In service,Matt Sommers, General Manager

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely friendly, but overworked.
Stayed 3 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 16, 2024
Good day Christopher,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

6/10 Okay

Leslie

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Matt Sommers, General Manager on May 6, 2024
Good day Leslie,Thank you so much for rating your recent stay at YOTEL Washington DC. I'm sorry to see that we did not wow you this trip. If convenient, I would love to hear some specific feedback on how we can do better to improve your experience next time around. If you wish to share anything specific, please don't hesitate to reach out to me directly at the hotel so that we can begin a dialogue and we can learn from your experience.We hope you will give us another opportunity to earn your business and wow you next time around.In service,Matt Sommers, General Manager

10/10 Excellent

Dena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property & friendly staff.
Stayed 4 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 16, 2024
Good day Dena,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Excellent

Ivis, Sarasota

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience.
Stayed 5 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 10, 2024
Good day Ivis,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at Yotel!Staff was Great as was atmosphere,will come back!
Stayed 7 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 10, 2024
Good day Mary,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

4/10 Poor

Kevin

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Modern hotel with cool LED lighting and reclining bed. Rooms are clean and separate shower and toilet. Parking is expensive, but you can park for half price at Hall of the States building behind, garage entrance is on E st NW, check it on Spot Hero or Best Parking app. Front desk are not customer services oriented, you will get the same level of service from a government offices or a kiosk. Cleaning staffs and valet are nice.
Stayed 2 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 9, 2024
Good day Kevin,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. Please look out for our Park N Play package that bundles parking with your room rate at savings of up to 25 per night. We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 29, 2024
Good day Suzanne,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Matt Sommers, General Manager on Apr 29, 2024
Good day Hector,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Excellent

Kristopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 29, 2024
Good day Kristopher,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

6/10 Okay

Roseanne

The parking lot is tight and odd...I ended up parking around the block...There were homeless people sleeping on the ground aroubd the hotel.
Stayed 2 nights in Mar 2024
Response from Matt Sommers, General Manager on Apr 9, 2024
Good day Roseanne,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

10/10 Excellent

Mona Alyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Matt Sommers, General Manager on Apr 29, 2024
Good day Mona Alyah,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

6/10 Okay

Stephanie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 9, 2024
Good day Stephanie,Thank you so much for rating your recent stay at YOTEL Washington DC. I'm sorry to see that we did not wow you this trip. If convenient, I would love to hear some specific feedback on how we can do better to improve your experience next time around. If you wish to share anything specific, please don't hesitate to reach out to me directly at the hotel so that we can begin a dialogue and we can learn from your experience.We hope you will give us another opportunity to earn your business and wow you next time around.In service,Matt Sommers, General Manager

10/10 Excellent

Shane

Stayed 1 night in Mar 2024
Response from Matt Sommers, General Manager on Apr 25, 2024
Good day Shane,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All & all was excellent.
Stayed 2 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 9, 2024
Good day Emily,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 Good

Misty

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I did not get the room that I reserved and the staff would not refund the difference. And a “city” view, is not as imagined; staring at the Hyatt is not what I expected. Lots of hair in the shower. It is nearly attached to a fire station so siren’s were loud. Parking is $50-$60/day. Staff in the restaurant were very friendly & helpful.
Stayed 2 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 9, 2024
Good day Misty,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. Please look out for our Park N Play package that bundles parking with your room rate at savings of up to 25 per night. The cleanliness issues you encountered are deeply regrettable and completely against our service standards. If interested, please reach out to me at the hotel directly so that we can discuss you experience and I can attempt to make it right.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

10/10 Excellent

Van

Liked: Cleanliness, staff & service, property conditions & facilities
The parking garage is too small. You need to be very careful in the parking garage especially if you are backing up. Many cars get accidents in the garage.
Stayed 2 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 3, 2024
Good day Van,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

4/10 Poor

Maribel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Matt Sommers, General Manager on Apr 4, 2024
Good day Maribel,Thank you so much for rating your recent stay at YOTEL Washington DC. I'm sorry to see that we did not wow you this trip. If convenient, I would love to hear some specific feedback on how we can do better to improve your experience next time around. If you wish to share anything specific, please don't hesitate to reach out to me directly at the hotel so that we can begin a dialogue and we can learn from your experience.We hope you will give us another opportunity to earn your business and wow you next time around.In service,Matt Sommers, General Manager

4/10 Poor

CHARLIE

Stayed 2 nights in Mar 2024
Response from Matt Sommers, General Manager on Apr 25, 2024
Good day Charlie,Thank you so much for rating your recent stay at YOTEL Washington DC. I'm sorry to see that we did not wow you this trip. If convenient, I would love to hear some specific feedback on how we can do better to improve your experience next time around. If you wish to share anything specific, please don't hesitate to reach out to me directly at the hotel so that we can begin a dialogue and we can learn from your experience.We hope you will give us another opportunity to earn your business and wow you next time around.In service,Matt Sommers, General Manager