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Reviews of Phoenix Park Hotel

3.5 out of 5
Phoenix Park Hotel
520 N Capitol St NW, Washington, DC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1648 out of 2193 reviews" "
Rating 8 - Good. 391 out of 2193 reviews" "
Rating 6 - Okay. 89 out of 2193 reviews" "
Rating 4 - Poor. 34 out of 2193 reviews" "
Rating 2 - Terrible. 31 out of 2193 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to all attractions.
Stayed 3 nights in May 2024
Response from Phoenix Park Hotel Team on May 23, 2024
Thank you for staying with us Michael. We appreciate your feedback!

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and located near Capitol buidling - very convenient. Staff were great and very friendly. Highly recommend.
Stayed 1 night in May 2024
Response from Phoenix Park Hotel Team on May 23, 2024
Thank you for staying with us Janice. We appreciate your feedback!

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a perfect DC location. Hotel staff were excellent from the moment we arrived until the moment we left.
Stayed 4 nights in May 2024
Response from Phoenix Park Hotel Team on May 23, 2024
Thank you for staying with us Margaret. We appreciate your feedback!

10/10 Excellent

Victoria

Traveled with group, Business traveler
Liked: Amenities
Great
Stayed 1 night in May 2024
Response from Phoenix Park Hotel Team on May 17, 2024
Thank you for staying with us Victoria. We appreciate your feedback!

6/10 Okay

Patricia A

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Xxx
Stayed 1 night in Mar 2024
Response from Phoenix Park Hotel Team on May 17, 2024
Thank you for staying with us Patricia. We appreciate your feedback!

10/10 Excellent

Brian, Alexandria

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the Capitol and Museum attractions. very boutique feeling hotel with a casual and lively Irish pub connected in the lobby.
Stayed 1 night in May 2024
Response from Phoenix Park Hotel Team on May 12, 2024
Thank you for staying with us Brian. We appreciate your feedback!

10/10 Excellent

Joseph, Colorado Springs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by the Union Station Metro! Saved me the cost and headache of a rental car, driving in DC, and parking fees!
Stayed 3 nights in May 2024
Response from Phoenix Park Hotel Team on May 12, 2024
Thank you for staying with us Joseph. We appreciate your feedback!

8/10 Good

Rose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position and easily walkable to monuments and Capitol hill. Great irish pub adjoining with very good food. Recommended.
Stayed 2 nights in May 2024
Response from Operations Manager, Phoenix Park Hotel on May 10, 2024
Thank you for your kind comments and great rating. Hope to see you again in the future.All the Best!

10/10 Excellent

Dana, Richmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were outstanding- very accommodating and helpful. It was a restaurant in the hotel and more great restaurants in walking distance. The room was clean and spacious. It was an awesome experience!
Stayed 2 nights in May 2024
Response from Phoenix Park Hotel Team on May 6, 2024
Thank you for staying with us Dana. We appreciate your feedback!

10/10 Excellent

Rodica Nastasa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and very helpful staff, from the moment we came in all throughout our stay.
Stayed 3 nights in May 2024
Response from Phoenix Park Hotel Team on May 5, 2024
Thank you for staying with us Rodica. We appreciate your feedback!

6/10 Okay

John

Traveled with family
Disliked: Property conditions & facilities
We have stayed here four times in the last 18 months because it is convenient for business near the Supreme Court. That is the main benefit. Weaknesses: the rooms are small (and the bathrooms are tiny), beds are not comfortable, everything is a bit worn and tired, and the connecting doors to neighboring rooms mean that you can hear your neighbors, even when they are talking at a normal volume. Valet parking is expensive with no in-out privileges; much better to park in the nearby Hall of the States building. Now that our business is concluded, we will not stay here again on future visits.
Stayed 1 night in Apr 2024
Response from Operations Manager, Phoenix Park Hotel on May 2, 2024
Thank you for your feedback,All the Best!

10/10 Excellent

Eugene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
After a long day of traveling, the employee who checked us in did a great job.
Stayed 1 night in Apr 2024
Response from Operations Manager, Phoenix Park Hotel on May 1, 2024
Thank you for your kind comments and great rating! Hope to see you again soon!

10/10 Excellent

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly friendly and helpful. We loved the ambience of the hotel and the
Stayed 4 nights in Apr 2024
Response from GM on May 1, 2024
We thank you

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location that is close to all attractions.
Stayed 3 nights in Apr 2024
Response from Phoenix Park Hotel Team on Apr 30, 2024
Thank you for staying with us Jonathan. We appreciate your feedback!

10/10 Excellent

Kara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay
Stayed 2 nights in Apr 2024
Response from Phoenix Park Hotel Team on Apr 30, 2024
Thank you for staying with us Kara. We appreciate your feedback!

6/10 Okay

Bo

Traveled with family and small children
Liked: Cleanliness
Walkable from union Station. Coffee machine always can't work in the morning, it's only available afternoons
Stayed 2 nights in Apr 2024
Response from Phoenix Park Hotel Team on Apr 30, 2024
Thank you for staying with us Bo. We appreciate your feedback!

10/10 Excellent

Ivan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel located near the Amtrak station. The room was on the smaller side but was very clean. It was a bit easy to hear noise from outside even though the windows were closed
Stayed 3 nights in Apr 2024
Response from Phoenix Park Hotel Team on Apr 30, 2024
Thank you for staying with us Ivan. We appreciate your feedback!

6/10 Okay

Viviana Matos

Liked: Staff & service
Room was fairly clean when you over look quickly but could of been a little cleaner. Drainage in shower sucked (715). Had a swimming pool every time we showered. Everything else was good, would consider going again.
Stayed 2 nights in Apr 2024
Response from AGM on Apr 29, 2024
Thank you for sharing your feedback with us.

10/10 Excellent

Viviana Matos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Phoenix Park Hotel Team on Apr 27, 2024
Thank you for staying with us Viviana. We appreciate your feedback!

8/10 Good

Chanelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That they charge you five dollars for the one bottle of watwr in your room which should be complimentary.
Stayed 2 nights in Apr 2024
Response from GM on Apr 22, 2024
Thank you for your visit

10/10 Excellent

trudy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was excellent
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Thank you for your visit

10/10 Excellent

Isaiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AGM on Apr 24, 2024
Thank you for the 5 out of 5 review!

10/10 Excellent

Kenneth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It worked perfectly for arriving by train from Boston. Walk to the hotel. Walk back to get the Metro. Walk to the Mall.
Stayed 4 nights in Apr 2024
Response from Phoenix Park Hotel Team on Apr 21, 2024
Thank you for staying with us Kenneth. We appreciate your feedback!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great location.
Stayed 1 night in Apr 2024
Response from Phoenix Park Hotel Team on Apr 21, 2024
Thank you for staying with us Mike. We appreciate your feedback!

10/10 Excellent

Sjaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 7 nights in Apr 2024
Response from AGM on Apr 20, 2024
Thank you for the 5 out of 5 review!

10/10 Excellent

Marjie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The historic character of this hotel was charming and every staff member we encountered was friendly and helpful. Our room was quiet and I appreciated the nicely stocked and designed bathroom with an old school door that closes instead of the trendy barn doors. Nice to have a room darkening shade and mini-fridge too! Microwave and coffee/tea/water are available on the 2nd floor. We felt safe day and night walking to the Museum of the Bible, Capitol, Smithsonian Museums and Wharf District restaurants from this convenient location. There's a nice restaurant on site and lots of other dining options close by at Union Train station. We'll look forward to staying here again on our next visit to DC. Thanks for your wonderful hospitality!
Stayed 2 nights in Apr 2024
Response from AGM on Apr 20, 2024
Thank you for the 5 out of 5 review!

8/10 Good

Raymond, Niantic

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very close to the DC Union Station and within walking distance to the Capitol and National Mall area. The hotel has a nice restaurant and bar. Its public area is small by American standard, so do the rooms. However, it's clear and well maintained.
Stayed 2 nights in Apr 2024
Response from AGM on Apr 20, 2024
Thank you for sharing your feedback with us!

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a perfect location for Capitol Hill meetings or a visit to check out the sites in DC. Very friendly and helpful staff, comfortable rooms, and it is attached to the Dubliner, a classic Irish pub with a Washington flair.
Stayed 2 nights in Apr 2024
Response from AGM on Apr 15, 2024
Thank you for the 5 out of 5 review!

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was accommodating and helpful at all times
Stayed 2 nights in Apr 2024
Response from GM on Apr 14, 2024
We thank you.

10/10 Excellent

Mary Beth

Stayed 1 night in Apr 2024
Response from Operations Manager, Phoenix Park Hotel on Apr 13, 2024
Thank you for your awesome rating. Hope to see you again in the future!

10/10 Excellent

Christina, Minster

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to the station and metro. Free hot drinks in the lobby which was appreciated. Staff were very friendly. We were given solar eclipse glasses which was a nice touch. The Irish Bar was great. Definitely recommend booking as we couldn't believe how busy it got! Would stay again.
Stayed 2 nights in Apr 2024
Response from Phoenix Park Hotel Team on Apr 10, 2024
Thank you for staying with us Christina. We appreciate your feedback!

10/10 Excellent

LETITIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and so close to Union Station - less than 5 minutes walking. Easy to get an Uber to the side where the National Museum of African American History and the Lincoln Memorial. We had a very good dinner at the hotel restaurant and breakfast as well. Bed was pretty comfortable. Staff was very helpful especially when we had a 3 he wait for our train. They kept our luggage safe while we did a few other touristy things on our last day.
Stayed 3 nights in Apr 2024
Response from GM on Apr 9, 2024
So glad you enjoyed your visit and we thank you.

10/10 Excellent

Anselee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24/7 coffee station was a great perk!
Stayed 1 night in Apr 2024
Response from AGM on Apr 8, 2024
Thank you for the 5 out of 5 review!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Phoenix Park Hotel Team on Apr 9, 2024
Thank you for staying with us Michele. We appreciate your feedback!

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right on Metro at Union Station. Easy walk to downtown, Capital mall and Capital One arena. Safe area.
Stayed 2 nights in Mar 2024
Response from Operations Manager, Phoenix Park Hotel on Apr 6, 2024
Thank you for your awesome rating. Hope to see you again!

10/10 Excellent

Elizabeth

Stayed 1 night in Apr 2024
Response from AGM on Apr 24, 2024
Thank you for the 5 out of 5 review!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building has character, staff are very friendly and the location is perfect - across fromthe metro at Union station and a convenient walk to all the sights.
Stayed 5 nights in Mar 2024
Response from AGM on Apr 2, 2024
Thank you for the 5 out 5 review!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient to Union Station
Stayed 1 night in Mar 2024
Response from AGM on Apr 2, 2024
Thank you for the 5 out 5 review!

8/10 Good

Debra

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AGM on Apr 2, 2024
Thank you for sharing your feedback with us!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AGM on Apr 2, 2024
Thank you for the 5 out 5 review!

8/10 Good

Yara Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to walk to train station
Stayed 1 night in Mar 2024
Response from Phoenix Park Hotel Team on Apr 1, 2024
Thank you for staying with us Elizabeth. We appreciate your feedback!

6/10 Okay

roxanne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing is the noise. You can hear everything in other rooms, outside and in the hallways. Kept waking me up. There was a person screaming outside the first night I got there.
Stayed 4 nights in Mar 2024
Response from Operations Manager, Phoenix Park Hotel on Mar 30, 2024
Thank you for your feedback.All the Best,

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Overall good stay. Heat did not work well in our room though.
Stayed 3 nights in Mar 2024
Response from Operations Manager, Phoenix Park Hotel on Mar 30, 2024
Thank you for your feedback.All the Best,

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
A block from Union Station. Hop on, Hop off bus just across the street. Close walking distance to Capitol and other sites.
Stayed 2 nights in Mar 2024
Response from Operations Manager, Phoenix Park Hotel on Mar 28, 2024
Thank you for your kind comment and awesome rating!Hope to see you again in the future.

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Operations Manager, Phoenix Park Hotel on Mar 28, 2024
Thank you for your good rating!Hope to see you again in the future.

8/10 Good

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just an easy walk to the train stations etc, bar was great and close to Georgetown Univ
Stayed 1 night in Mar 2024
Response from Operations Manager, Phoenix Park Hotel on Mar 28, 2024
Thank you for your kind comment and great rating!Hope to see you again in the future.

10/10 Excellent

David

Liked: Amenities
👍All Good
Stayed 4 nights in Mar 2024
Response from Operations Manager, Phoenix Park Hotel on Mar 28, 2024
Thank you for your kind comment and awesome rating!Hope to see you again in the future.

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint. 24 hour coffee!
Stayed 4 nights in Mar 2024
Response from Phoenix Park Hotel Team on Mar 26, 2024
Thank you for staying with us Lee. We appreciate your feedback!

10/10 Excellent

Beinka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Phoenix Park Hotel Team on Apr 16, 2024
Thank you for staying with us Beinka. We appreciate your feedback!

10/10 Excellent

Atlanta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff (especially at check in) were so lovely. The hotel is conveniently located between the union station and national mall.
Stayed 2 nights in Mar 2024
Response from Operations Manager, Phoenix Park Hotel on Mar 26, 2024
Thank you for your kind comments and great rating. Hope to see you again in the future.