Lobby

Reviews of JW Marriott Washington DC

4 out of 5
JW Marriott Washington DC
1331 Pennsylvania Avenue NW, Washington, DC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 672 out of 1008 reviews" "
Rating 8 - Good. 203 out of 1008 reviews" "
Rating 6 - Okay. 75 out of 1008 reviews" "
Rating 4 - Poor. 30 out of 1008 reviews" "
Rating 2 - Terrible. 28 out of 1008 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Margaret

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in the White house neighborhood
Stayed 1 night in May 2024

10/10 Excellent

Lowell

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. They were able to do an early check-in. The bag check the next day was convenient and speedy. Only a couple blocks from 2 metro stations.
Stayed 1 night in May 2024
Response from JW Leadership Team on May 24, 2024
Dear Lowell, Thank you for being our guest at JW Marriott Washington, DC. We want to tailor each guest's visit so they can leave richer than when they arrived, and we are pleased to know how much you enjoyed our location and were pleased with the service you received. We will enjoy sharing your generous compliments with our team. We appreciate the review and look forward to seeing you again.Sincerely,JW Leadership Team

10/10 Excellent

Christine V

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from JW Leadership Team on May 22, 2024
Dear Andrew, We appreciate your gracious rating about your stay at JW Marriott Washington, DC. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Sincerely,JW Leadership Team

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service
Stayed 1 night in May 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Place to stay on Business in DC, Wish it had a pool
Stayed 3 nights in May 2024

10/10 Excellent

Brittani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing!
Stayed 1 night in May 2024
Response from JW Leadership Team on May 17, 2024
Dear Brittani, We are delighted you enjoyed our simple elegance and modern style during your stay with us at JW Marriott Washington, D.C. Thank you for sharing your experience with other travelers. It was our pleasure hosting you, and we look forward to seeing you on your next trip to the area.Sincerely,JW Leadership Team

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a person of disability I was very pleased at how attentive the hotel staff made my stay very convenient. From the greeters at the entrance up until the moment I left I felt very safe and well cared for . the facility itself is clean elegant and Charming with a sweet breakfast area and an entertaining dinner spot right inside the hotel. I would prefer a physical paper menu for room service and other Hotel amenities I supposed to always referring to a telephone app which is not always convenient for me. I found the expense very worth it for me. Overall I give JW Marriott Washington DC an A. Inside the lobby area is a convenience store which of course has convenience store pricing considering it is right at your fingertips. $5 for a single serve soft drink soda perhaps a pinch High but I didn't have to leave the building to get one.
Stayed 2 nights in May 2024

10/10 Excellent

Armentia, Bradenton

JW Marriott is excellent! Having Starbucks combined with gift shop is smart and very nice Very well maintained hotel Ageless classic!
Stayed 1 night in May 2024
Response from JW Leadership Team on May 13, 2024
Dear Armentia, We are delighted you enjoyed our simple elegance and modern style during your stay with us at JW Marriott Washington, D.C. Thank you for mentioning our on-site Starbucks and gift shop. It was our pleasure hosting you, and we look forward to seeing you on your next trip to the area.Sincerely,JW Leadership Team

6/10 Okay

richard

Traveled with partner
Disliked: Property conditions & facilities
Great location. Rooms average. Restaurant below average.
Stayed 2 nights in Mar 2024
Response from JW Leadership Team on May 7, 2024
Dear Richard, Thank you for taking the time to comment about your stay. It is great to know you were pleased with the majority of your visit, and we appreciate you mentioning you enjoyed our excellent location. However, we regret your disappointment with your room and our on-site restaurants. We are grateful for your feedback that helps us elevate our guest experience. We hope you will give us another opportunity the next time you are in the area.Sincerely,JW Leadership Team

8/10 Good

Jody

Traveled with family
Room was great with a view. The employees were wonderful and the hotel is in the middle of everything.
Stayed 2 nights in May 2024

8/10 Good

mark

Stayed 3 nights in May 2024
Response from JW Leadership Team on May 26, 2024
Dear Mark, Thank you for taking the time to leave your kind rating about your stay at JW Marriott Washington, DC. We are happy you had a great experience overall and hope you will come back to see us soon. Sincerely,JW Leadership Team

10/10 Excellent

Greory

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Centeralize
Stayed 2 nights in Apr 2024
Response from JW Leadership Team on May 6, 2024
Dear Greory, Thank you for your recent stay at the JW Marriott Washington, DC, and for posting a generous rating of our hotel. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest and look forward to seeing you again on your next visit to DC.Sincerely,JW Leadership Team

10/10 Excellent

Queenie

Stayed 1 night in Apr 2024

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Close to all the important landmarks and museums
Stayed 3 nights in Mar 2024

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for walking to all the monuments!
Stayed 3 nights in Mar 2024
Response from JW Leadership Team on May 3, 2024
Dear Jeffrey, Thank you for choosing JW Marriott Washington, DC, for your visit. We are delighted to hear you enjoyed your stay at our hotel during your time in our nation's capital and that our location with places, world-class landmarks, and attractions right at our doorstep, enhanced your time with us. We look forward to welcoming you again on your next visit to the area.Sincerely,JW Leadership Team

10/10 Excellent

Dan

Stayed 1 night in Apr 2024
Response from JW Leadership Team on May 19, 2024
Dear Dan, Thank you for choosing to stay at JW Marriott Washington, DC, and for taking the time to post a generous rating. We are delighted to have exceeded your expectations and that you had a flawless experience with us. It was a pleasure being part of your journey, and we hope you will make us your home away from home whenever your travels bring you to the area.Sincerely,JW Leadership Team

6/10 Okay

Ben

Stayed 1 night in Apr 2024
Response from JW Leadership Team on May 19, 2024
Dear Ben, Thank you for being our guest and for taking the time to rate your visit. We are pleased you if enjoyed your overall stay, but we regret not meeting your expectations in some areas. We want to extend our apologies, and we hope to have another opportunity to show you our commitment to providing elevated, quality experiences that will leave you with replenished spirits.Sincerely,JW Leadership Team

10/10 Excellent

Mark, FAIR OAKS RANCH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the heart of DC. The hotel is clean and modern, and the service is friendly and professional. Close to the Mall and other attractions.
Stayed 2 nights in Apr 2024
Response from JW Leadership Team on Apr 29, 2024
Dear Mark, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations and that you loved our intentional service. Our superior location in the heart of the city's downtown neighborhood, close to the White House and the National Mall, the JW Marriott Washington, DC, offers our guests a chic retreat to explore our nation's capital. We look forward to your next visit.Sincerely,JW Leadership Team

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Joanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was always helpful and accommodating.very clean and comfortable stay
Stayed 3 nights in Mar 2024

10/10 Excellent

Marie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff at every level. They went out of their way to make my stay pleasant
Stayed 2 nights in Apr 2024
Response from JW Leadership Team on Apr 19, 2024
Dear Marie, Thank you for being our guest at JW Marriott Washington, DC. We enjoy continually crafting enriching experiences for our guests through inspired service and commitment to quality. Our associates work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. Thank you once more for the generous feedback, and we would love to welcome you back again soon.Sincerely,JW Leadership Team

10/10 Excellent

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay here again. Very clean. Staff are very nice. Very close to all things you want to see.
Stayed 1 night in Apr 2024
Response from JW Leadership Team on Apr 17, 2024
Dear Shannon, Thank you for choosing JW Marriott Washington, DC, for your recent visit. We are delighted to hear you loved our superior location, welcoming surroundings, and devoted associates. We look forward to welcoming you again on your next visit to the area.Sincerely,JW Leadership Team

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Uchente

Liked: Cleanliness, staff & service, property conditions & facilities
Expensive parking
Stayed 1 night in Apr 2024
Response from JW Leadership Team on Apr 12, 2024
Dear Uchente, Thank you for taking the time to post your review. We are glad you enjoyed your overall time with us. We appreciate you pointing out not only what you liked but also the things you would change. Everything we do aims to provide an enriching guest experience, and we are grateful for your feedback. We hope you will choose us again on your next visit to DC.Sincerely,JW Leadership Team

8/10 Good

DESIREE

Stayed 6 nights in Mar 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is great. It's close to everything. No need to rent a car and fight traffic, parking or construction. Walkable to majority of the sights. We will stay here again. :)
Stayed 5 nights in Apr 2024
Response from JW Leadership Team on Apr 10, 2024
Dear Paul, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations. Our superior location in the heart of the city's downtown neighborhood, close to the White House and the National Mall, the JW Marriott Washington, DC, offers our guests a chic retreat to explore our nation's capital. We look forward to your next visit.Sincerely,JW Leadership Team

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The location is amazing. You can walk everywhere.
Stayed 4 nights in Apr 2024

8/10 Good

Rachael

Liked: Cleanliness
Stayed 1 night in Mar 2024

6/10 Okay

Harsukh

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from JW Leadership Team on Apr 9, 2024
Dear Harsukh, Thank you for sharing your feedback. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused and hope you will return for the perfect stay you deserve.Sincerely,JW Leadership Team

6/10 Okay

Rajesh

Stayed 1 night in Mar 2024
Response from JW Leadership Team on Apr 29, 2024
Dear Rajesh, Thank you for your rating. We want every guest to have an exceptional experience, so we are sorry if we fell short in some aspects. We hope to have another chance to deliver the excellent hospitality for which we are known.Sincerely,JW Leadership Team

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the middle of everything
Stayed 4 nights in Apr 2024
Response from JW Leadership Team on Apr 7, 2024
Dear David, Thank you for choosing JW Marriott Washington, DC, for your recent visit. We are delighted to hear you enjoyed your stay with us and that we provided you with inspiring, modern luxury during your time in our nation's capital. Our superior location places world-class landmarks and attractions right at your doorstep. We look forward to welcoming you again on your next visit to the area.Sincerely,JW Leadership Team

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff was super friendly and helpful. Valet parking was $$$ but I guess that’s to be expected in any city. Overall it was great stay and I would come here again. I booked on Expedia and I only wish I knew they offered free spy museum tickets beforehand. I didn’t see that anywhere and I spent money on them before we came.
Stayed 3 nights in Apr 2024

10/10 Excellent

Rocio

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient when you travel with family … you can walk , avoid the parking hazards , room service was outstanding !!!
Stayed 3 nights in Apr 2024
Response from JW Leadership Team on Apr 7, 2024
Dear Rocio, Thank you for the generous review. We are glad to hear how much you enjoyed our superior location and inspired room service. Thank you once more for choosing JW Marriott Washington, DC; we hope to have the opportunity to host you again soon.Sincerely,JW Leadership Team

10/10 Excellent

Chedly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Loan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great housekeeping service
Stayed 3 nights in Mar 2024
Response from JW Leadership Team on Apr 5, 2024
Dear Valued Guest, Thank you for being our guest at JW Marriott Washington, DC. We want to tailor each guest's visit so they can leave richer than when they arrived, and we are pleased to know how much you enjoyed your time with us. Our caring and devoted associates strive to anticipate the needs of our guests, and we will enjoy sharing your generous compliments with our housekeeping team. We appreciate the review and look forward to having you as our guest again.Sincerely,JW Leadership Team

8/10 Good

Brigida

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant feeling to be able to rest in an impecable clean room, very friendly staff.
Stayed 1 night in Mar 2024
Response from JW Leadership Team on Apr 3, 2024
Dear Brigida, Thank you for choosing JW Marriott Washington, DC, for your recent visit. We are delighted to hear how much you loved our welcoming accommodations and warm associates. We look forward to seeing you again on your next visit to the area.Sincerely,JW Leadership Team

8/10 Good

Scott

Stayed 1 night in Mar 2024

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Location was good for walking to national mall
Stayed 1 night in Mar 2024

10/10 Excellent

Ronald

Stayed 3 nights in Mar 2024
Response from JW Leadership Team on Apr 21, 2024
Dear Ronald, Thank you for the splendid rating. It was a true pleasure to have the opportunity to make your stay memorable, and we hope you left with replenished spirits. We look forward to welcoming you back to the JW Marriott Washington, DC for another spectacular escape.Sincerely,JW Leadership Team

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024
Response from JW Leadership Team on Apr 1, 2024
Dear Jaime, Thank you for the splendid rating. It was a true pleasure to have the opportunity to make your stay memorable, and we hope you left with replenished spirits. We look forward to welcoming you back to the JW Marriott Washington, DC, for another spectacular escape.Sincerely,JW Leadership Team

8/10 Good

Amanda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, but was disappointed they did not have a pool. I must have seen an old rating online but there are photos of the old pool still posted.
Stayed 3 nights in Mar 2024

8/10 Good

Tatsuko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from JW Leadership Team on Apr 1, 2024
Dear Tatsuko, We are delighted you had a great stay at JW Marriott Washington, DC. Thank you for the kind rating, and we look forward to hosting you again soon.Sincerely,JW Leadership Team

10/10 Excellent

Annalie, MIAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel .
Stayed 4 nights in Mar 2024
Response from JW Leadership Team on Mar 31, 2024
Dear Annalie, We are delighted you enjoyed our simple elegance and modern style during your stay with us at JW Marriott Washington, D.C. Thank you for sharing your experience with other travelers. It was our pleasure hosting you, and we look forward to seeing you on your next trip to the area.Sincerely,JW Leadership Team

10/10 Excellent

Tish, Laplace

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent. Mustafa met us as we entered the hotel. He and the staff were very helpful.
Stayed 2 nights in Mar 2024
Response from JW Leadership Team on Mar 27, 2024
Dear Tish, Thank you for your recent stay at JW Marriott Washington, DC, and your warm compliments. We thoughtfully craft each experience with our service and inspiring surroundings, and it is always wonderful to hear how much our guests enjoy our efforts. We will share your kind words with Mustafa and thank him personally. We look forward to having the opportunity to welcome you back soon.Sincerely,JW Leadership Team

6/10 Okay

Ante

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
PRO; friendly staff, GREAT location, good room service food. CON; $65 daily parking valet.
Stayed 3 nights in Mar 2024
Response from JW Leadership Team on Mar 26, 2024
Dear Ante, Thank you for taking the time to post your review. We are glad you loved our outstanding associates, perfect location, and in-room dining. We also appreciate you pointing out not only what you liked but also the things you would change. Everything we do aims to provide an enriching guest experience, and we are grateful for your feedback. We hope you will choose us again on your next visit to DC.Sincerely,JW Leadership Team

10/10 Excellent

Wei

Stayed 1 night in Mar 2024
Response from JW Leadership Team on Apr 15, 2024
Dear Wei, Thank you for the generous rating. We are thrilled we met your expectations for a fantastic stay at JW Marriott Washington, DC. We look forward to having the pleasure of doing so again on your next visit to the area.Sincerely,JW Leadership Team

10/10 Excellent

Craig A.

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant, but welcoming property.
Stayed 1 night in Mar 2024
Response from JW Leadership Team on Mar 22, 2024
Dear Craig, We are delighted you enjoyed our simple elegance and modern style during your stay with us at JW Marriott Washington, D.C. Thank you for sharing your experience with other travelers. It was our pleasure hosting you, and we look forward to seeing you on your next trip to the area.Sincerely,JW Leadership Team

10/10 Excellent

Sonya

8/10 Good

QIONG

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Mar 2024
Response from JW Leadership Team on Mar 12, 2024
Dear Qiong, Thank you for choosing JW Marriott Washington, DC, for your visit. We are delighted to hear you enjoyed your overall stay, especially our location. We look forward to welcoming you again on your next visit to the area.Sincerely,JW Leadership Team