Terrace/patio

Reviews of Rosewood Vienna

5 out of 5
Rosewood Vienna
Petersplatz 7, Vienna

Reviews

9.6

Exceptional

Rating 10 - Excellent. 38 out of 43 reviews" "
Rating 8 - Good. 1 out of 43 reviews" "
Rating 6 - Okay. 3 out of 43 reviews" "
Rating 4 - Poor. 0 out of 43 reviews" "
Rating 2 - Terrible. 1 out of 43 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Albert

Stayed 2 nights in Feb 2024

10/10 Excellent

claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot. Very well run. Gregory the concierge was extremely good at his job but all others lovely too. Would stay again.
Stayed 3 nights in Jan 2024
Response from Roland Hamberger | Managing Director on Jan 21, 2024
Dear claudia,Thank you for your great review. We are delighted to hear you enjoyed your stay and our services here at Rosewood Vienna. It was a pleasure having you with us and we sincerely look forward to the opportunity to welcoming you back hopefully soon. We will make sure to pass on your kind feedback to our entire team, and especially to Gregory.Kind regards,Roland Hamberger Managing Director

10/10 Excellent

ertugrul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Vienna stay
Lovely hotel in ideal central Vienna location. Service from all staff was exemplary. Will definitely return.
Stayed 2 nights in Dec 2023
Response from Roland Hamberger | Managing Director on Jan 8, 2024
Dear Mark,Thank you for your fantastic review! We are thrilled you enjoyed our service and location. Our team is grateful for your kind words and we look forward to welcoming you back to Vienna hopefully soon!Kind regards,Roland Hamberger Managing Director

10/10 Excellent

Claudia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Richard, New York

Stayed 2 nights in Aug 2023
Response from Roland Hamberger on Nov 20, 2023
Dear Richard,Thank you very much for this great rating. We are thrilled to hear that you had a lovely time at Rosewood Vienna, and we look forward to your next visit.Kindest regards,Roland Hamberger Managing Director

10/10 Excellent

Nona

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One elevator at Atrium kept being out of service. That was the only thing a bit taxing.
Stayed 3 nights in Aug 2023

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with a lovely rooftop bar and restaurant
Stayed 1 night in Jul 2023
Response from Roland Hamberger | Managing Director on Aug 5, 2023
Dear Amal,Thank you very much for your kind words. We are delighted to learn that you enjoyed our beautiful hotel and rooftop bar and restaurant. We sincerely hope to have the pleasure of welcoming you back soon!Kindest regards,Roland Hamberger Managing Director

10/10 Excellent

Bruce

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome.
Stayed 3 nights in Jul 2023
Response from Roland Hamberger | Managing Director on Aug 5, 2023
Dear Bruce,Thank you very much for your kind words! We take pride in our amazing staff and are thrilled to learn that you had a great experience at Rosewood Vienna. The entire team look forward to welcoming you back for another unforgettable stay.With warm regards,Roland Hamberger Managing Director

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Hotel
Exceptional Hotel, customer service is flawless from the moment you arrive. The entire team are professional, caring and attention to details (example a bookmark was left next to my book). Highly recommend this hotel for it’s cleanliness, location and exceptional customer service.
Stayed 4 nights in Jul 2023
Response from Roland Hamberger | Managing Director on Aug 5, 2023
Dear Maria,Thank you for sharing your wonderful experience with us. We are thrilled to receive your kind words and to know that you found our hotel exceptional in every way. It brings us great joy to hear that our service left a lasting impression on you and that you noticed the small touches we added to enhance your experience, like leaving a bookmark next to your book. We believe that little details can make a big difference. We truly appreciate your recommendation, and we hope to welcome you back in the future. Warm regards,Roland Hamberger Managing Director

10/10 Excellent

waleed, Sarasota

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at alot of hotels around the world, and always seek a special experience. This hotel was truly exceptional, with only 99 rooms, you’re immediately treated like family. The property itself is extremely elegant with a touch if retro modern. I don’t think i would stay anywhere else in Vienna, and would like to thank the amazing staff for such a memorable time. A true home away from home.
Stayed 2 nights in Jul 2023
Response from Roland Hamberger | Managing Director on Aug 5, 2023
Dear waleed,Thank you for sharing your experience with us, and for choosing our hotel for your stay in Vienna. We are incredibly honored by your kind words and thrilled to know that your time with us was truly exceptional. Our aim is to provide every guest with a special and memorable experience, and we are delighted that we succeeded in making you feel like family from the moment you arrived. Rest assured that your gratitude will be shared with our amazing team, as they will be thrilled to know their efforts left a lasting impression on you. We look forward to welcoming you back for another unforgettable stay.With warm regards,Roland Hamberger Managing Director

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous, newly renovated property, with a staff who go above and beyond in every way. They are consistently kind, personable and knowledgeable. Our room was also beautifully decorated and it had everything you could want for a visit to Vienna. We will definitely be back again and when we visit, we’ll only be able to stay at the Rosewood!
Stayed 3 nights in Jul 2023
Response from Rosewood Vienna Management Team on Jul 12, 2023
Dear Samantha,Thank you very much for your kind words. We appreciate your compliments on our property and attentive staff. We are delighted to hear that you had a wonderful experience and enjoyed the beautifully decorated room. The entire Rosewood Vienna team is looking forward to welcoming you back soon.Kindest regards,Rosewood Vienna Management Team

10/10 Excellent

Marcie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest hotels I have ever stayed at. The service was impeccable and the staff was very friendly.
Stayed 2 nights in May 2023
Response from Rosewood Vienna Management Team on Jun 23, 2023
Dear Jennifer,Thank you very much for taking the time to post this great review. We are thrilled to hear that you had a lovely time at Rosewood Vienna, and we look forward to your next visit.Kindest regards,Rosewood Vienna Management Team

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This has to be one of the best hotels in Vienna!
Stayed 1 night in Apr 2023
Response from Rosewood Vienna Management Team on Jun 23, 2023
Dear Stephanie,Thank you very much for your great feedback! We hope to have the pleasure of welcoming you again soon.Kindest regards,Rosewood Vienna Management Team

10/10 Excellent

eva

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooftop views from breakfast/ dinner area. Exceptional staff. Great location. Individualized attention — Guest services honored our wedding anniversary. We had gotten married 35 years ago in Vienna. Highly recommended.
Stayed 4 nights in Apr 2023

10/10 Excellent

Sharla

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Apr 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Vienna
Beautiful hotel and amazing staff. Perfect location and every detail considered for your comfort.
Stayed 3 nights in Mar 2023
Response from Alexander Lahmer – Managing Director on Mar 24, 2023
Dear Kelly,Thank you for taking the time to share this amazing review. We are delighted to hear that you had such a great stay at Rosewood Vienna and that you particularly enjoyed the central location of the property and the attentive service of our staff. We hope you will visit us again soon.Warmest regards,Alexander Lahmer – Managing Director

10/10 Excellent

Yuri

Stayed 3 nights in Mar 2023

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff were fabulous.
Response from Alexander Lahmer – Managing Director on Mar 24, 2023
Dear Theodore,Thank you very much for taking the time to post this great review. I am thrilled to hear that you had a lovely time at Rosewood Vienna, and I will certainly pass on your kind comment to the team. We look forward to welcoming you back in the heart of Vienna.Kindest regards,Alexander Lahmer – Managing Director

6/10 Okay

jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to be truthful in saying that everything was excellent a part from breakfast food and service
Stayed 1 night in Feb 2023
Response from Alexander Lahmer – Managing Director on Mar 3, 2023
Dear Jeffrey,Thank you for taking the time to share your experience with us. We are glad to hear that your stay was overall pleasant. Although, I am saddened to read that our breakfast did not live up to your expectation on this occasion. All our team work hard to deliver an exceptional guest experience, but unfortunately, we fell short on this occasion. We appreciate your feedback and hope that we will have the opportunity to restore your faith in our restaurant.With kind regards,Alexander Lahmer – Managing Director

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel. The best rosewood. I’ll be back BECAUSE of this hôtel.
Stayed 2 nights in Jan 2023
Response from Alexander Lahmer – Managing Director on Mar 3, 2023
Dear Brenda,Thank you very much for your fantastic review. It is great to know that your stay with us was memorable and we sincerely hope to welcome you again soon.Kind regards,Alexander Lahmer – Managing Director

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience at Rosewood Vienna - everything is top notch and staff is very friendly. Rooms are beautiful, bed very comfortable, restaurant is great…. we’ll be back!
Stayed 2 nights in Dec 2022
Response from Alexander Lahmer – Managing Director on Jan 5, 2023
Dear Anne,Thank you very much for your positive feedback! We are thrilled to hear that you had a great time with us. It is reviews like yours that give us so much enthusiasm to keep on providing the best possible service we know to our guests. We are looking forward to welcoming you again soon.Sincerely,Alexander Lahmer – Managing Director

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, everything was just amazing.
Response from Alexander Lahmer - Managing Director on Dec 12, 2022
Dear Julie, we highly appreciate your kind words and are thrilled to hear that your experience at Rosewood Vienna was just amazing! My team and I are looking forward to welcoming you again soon! Best regards, Alexander Lahmer - Managing Director

10/10 Excellent

Ashleigh Grace, McLean

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff - new property in Vienna. The twin rooms are GREAT for sharing with friends - the beds are larger than twin XL beds (they're wider and SO comfortable). Property is pristine and walkable to EVERYTHING! Knowledgable and friendly staff.
Response from Alexander Lahmer - Managing Director on Dec 12, 2022
Dear Ashleigh Grace, we sincerely thank you for the comment you have posted regarding your recent stay at Rosewood Vienna. We are extremely happy to know that we were able to create an unforgettable experience thanks to the great comfort of our beds and a friendly and passionate staff. Please know that your comment truly motivates us to strive for excellence and will be shared with the whole team. We look forward to welcoming you and your friends again in a near future. Warmest regards, Alexander Lahmer - Managing Director

2/10 Terrible

Tomas

Stayed 1 night in Nov 2022

10/10 Excellent

Dooho

Stayed 2 nights in Oct 2022

10/10 Excellent

Hyunggi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 4 nights in Sep 2022
Response from Alexander Lahmer – Managing Director on Oct 10, 2022
Dear Hyunggi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards,Alexander Lahmer – Managing Director

10/10 Excellent

Herman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was just so amazing
Stayed 1 night in Sep 2022
Response from Alexander Lahmer – Managing Director on Oct 10, 2022
Dear Herman,Thank you so much for sharing your wonderful feedback! We are so glad you enjoyed your stay and we look forward to welcoming you again.Best regards,Alexander Lahmer – Managing Director

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Staff service quality can be improved
Service quality is inconsistent from different staffs, some are nice and some are rude and unprofessional.
Stayed 1 night in Nov 2023
Response from Roland Hamberger | Managing Director on Nov 23, 2023
Dear valued guest,Thank you for sharing your feedback regarding your recent stay with us.We sincerely apologize for the inconsistency you experienced in our service quality. Rest assured, we take your comments seriously and will address this matter internally to ensure a more consistent and professional service across all our teams.We appreciate your feedback and hope for the opportunity to offer you a more satisfying experience in the future.Kind regards,Roland Hamberger Managing Director

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Roland Hamberger | Managing Director on Nov 23, 2023
Dear valued guest,Thank you for sharing your rating with us.Although we were able to leave an overall positive impression during your recent stay, we regret that we could not meet your expectations to the fullest. Your feedback is invaluable to us, and we continuously strive to improve our services. We sincerely apologize for any inconvenience caused and hope to have the opportunity to better serve you in the future.Kind regards,Roland Hamberger Managing Director

10/10 Excellent

Jen-Min

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Roland Hamberger | Managing Director on Nov 13, 2023
Dear Jen-Min,Thank you very much for your fantastic rating. We hope to welcome you again and provide you with another memorable stay!Kind regards,Roland Hamberger Managing Director

10/10 Excellent

Juan Pablo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inmejorable
Stayed 4 nights in Aug 2023
Response from Roland Hamberger | Managing Director on Aug 5, 2023
Dear Juan Pablo,Thank you very much for this great review. We are thrilled to hear that you had a lovely time at Rosewood Vienna, and we look forward to your next visit.Kindest regards,Roland Hamberger Managing Director

10/10 Excellent

J.M.M.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top, top, top.
Super hotel, midden in centrum. Alles klopt. Heerlijk ontbijt en op loopafstand van de meeste bezienswaardigheden.
Stayed 3 nights in Mar 2023
Response from Alexander Lahmer – Managing Director on Apr 3, 2023
Dear J.M.M.,Thank you very much for this amazing feedback further to your recent stay at Rosewood Vienna. I am glad to hear that your time with us in the heart of Vienna was memorable and we look forward to hosting you again soon.Warmest regards,Alexander Lahmer – Managing Director

10/10 Excellent

J.M.M.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Een hotel midden in de stad, zeer comfortabel. Prachtige kamers. Heerlijk ontbijt.
Stayed 3 nights in Mar 2023
Response from Alexander Lahmer – Managing Director on Apr 3, 2023
Dear J.M.M.,Thank you very much for taking the time to post this great review. I am thrilled to hear that you had a lovely time at Rosewood Vienna and that you particularly enjoyed the cleanliness and the facilities of our property, as well as the service of our dedicated staff. We look forward to welcoming you back soon.Kindest regards,Alexander Lahmer – Managing Director

8/10 Good

Melanie

Stayed 1 night in Feb 2023

10/10 Excellent

walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best place in town
Stayed 2 nights in Jan 2023
Response from Alexander Lahmer – Managing Director on Jan 23, 2023
Dear Walter, thank you very much for leaving this wonderful review further to your recent stay at Rosewood Vienna. It is feedback like yours that give us so much enthusiasm to keep on providing the best possible service we know to our guests. We hope to have the pleasure of welcoming you again. With best regards,Alexander Lahmer – Managing Director

10/10 Excellent

Egidio

10/10 Excellent

Bruno Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Super Super!!! Immer wieder!!
Stayed 1 night in Sep 2022
Response from Alexander Lahmer – Managing Director on Oct 10, 2022
Lieber Bruno,herzlichen Dank für die ausgezeichnete Bewertung und es freut uns sehr, Sie immer wieder begrüßen zu dürfen. Mit besten Grüßen,Alexander Lahmer – Managing Director