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Reviews of The Westin Bear Mountain Golf Resort & Spa, Victoria

4 out of 5
The Westin Bear Mountain Golf Resort & Spa, Victoria
1999 Country Club Way, Victoria, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 604 out of 1000 reviews" "
Rating 8 - Good. 263 out of 1000 reviews" "
Rating 6 - Okay. 78 out of 1000 reviews" "
Rating 4 - Poor. 29 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and great cocktails!
Stayed 2 nights in May 2024

10/10 Excellent

Richard

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, ambient, and quiet
Stayed 1 night in May 2024

2/10 Terrible

Jennifer

Disliked: Staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Swati

Traveled with family
Liked: Cleanliness, staff & service
It was good, but swimming pool and hot pool were temporarily closed. ☹️
Stayed 1 night in Apr 2024

10/10 Excellent

Ying

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff , good views, quiet and clean
Stayed 2 nights in Apr 2024

10/10 Excellent

Keri

Traveled with family
Gorgeous views, helpful staff
Stayed 2 nights in Apr 2024

6/10 Okay

Alexandra

Traveled with family and small children, Traveled with family
Liked: Staff & service
These rooms need a refresh and the bathrooms needs to be re thought. We paid a lot of $ to stay and the rooms are sub par. Beautiful property though.
Stayed 4 nights in Apr 2024

10/10 Excellent

Timothy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good check in/out experience. Room was spacious with large balcony. Room was too warm as adjusting the thermostat down made no difference. Lot of window that open to solve that. Food in the restaurant was great although service was slow. Recently renovated and a nice place to sit. Lounge had a an awesome HD TV for the hockey game. They were nice enough to put the oilers on for us.
Stayed 2 nights in Apr 2024

6/10 Okay

Amy

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Our stay was comfortable. However, I wasn’t expecting to pay for parking.
Stayed 1 night in Apr 2024

8/10 Good

Carolin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

YING

Liked: Cleanliness, property conditions & facilities
what a beautiful view and luxury room！
Stayed 1 night in Mar 2024

6/10 Okay

krystal

Traveled with family and small children, Traveled with family
No open pool
Stayed 2 nights in Mar 2024

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of nice places to walk around the resort, including around the golf course
Stayed 2 nights in Mar 2024

10/10 Excellent

jesse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! I was looking for good hikes and they shared several that turned out to be amazing! Thank you
Stayed 2 nights in Mar 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Bell man John was so welcoming to my grandkids
Stayed 1 night in Mar 2024

10/10 Excellent

Moonhyo

Stayed 1 night in Mar 2024

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 3 nights in Mar 2024

8/10 Good

Staci

Liked: Cleanliness, staff & service, property conditions & facilities
Food in restaurant was fabulous but expensive. Wasn’t Full after our meal. Wanted breakfast to our room but would have been over $100 for 2 breakfasts in bed. Hotel was beautiful, clean, friendly. Spa was lovely as well.
Stayed 1 night in Feb 2024

6/10 Okay

Bikram

Liked: Cleanliness
Disliked: Room comfort
It’s okk
We were told the pool is out of service for renovations next morning i see people in the pool from my balcony. No one assisted at restaurant
Stayed 1 night in Feb 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was very nice and the surrounding area great for walking
Stayed 1 night in Feb 2024

10/10 Excellent

Aynsley

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place and friendly staff.
Stayed 3 nights in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Feb 2024

2/10 Terrible

Grace

Disliked: Cleanliness, staff & service, property conditions & facilities
Shower in my room was not working. They did not give me a new room and told me to shower in the gym. They told me that they cannot accommodate me or deduct my stay because I used Expedia. Not even help me deduct my parking.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Patti

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Davinder

Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just what we needed; quiet. Thank you!
Stayed 1 night in Jan 2024

10/10 Excellent

Ken

Stayed 1 night in Dec 2023

8/10 Good

Krysten

Liked: Cleanliness, staff & service, property conditions & facilities
Every staff member we came in contact with was exceptional - very polite, always greeted with a smile & willing to help if needed. I have to say, the bellmen in particular are extraordinary - always so happy & kind and go above and beyond. We love staying at the Westin Bear Mountain. The only thing I can think of that could be better is the labeling of gluten free and other allergens when dining on NYE but all questions were answered promptly and clearly by staff members. We can’t wait to come back.
Stayed 4 nights in Dec 2023
Response from Liane on Jan 26, 2024
Good Morning from Westin Bear Mountain,We really appreciate the great feedback as this helps us to GROW as a company. We look forward to the opportunity to welcome you back again soon,Thank you,LianeFront Office Supervisor

8/10 Good

Beverie

Stayed 2 nights in Dec 2023

6/10 Okay

Dominique

Liked: Staff & service
Oversold, under delivered.
The service was absolutely lovely and the beds were very comfortable, but otherwise…meh. Amenities are brutal, keep expectations low (don’t hope for a hot tub, it’s a cold, dingy old mineral pool, not sure why it’s even open in the winter?). Outrageously expensive pet and parking fees, especially without underground parking. The other hotel on Bear Mountain is lovely, stay there if you visit.
Stayed 2 nights in Dec 2023

10/10 Excellent

Lynn D

Stayed 1 night in Dec 2023

10/10 Excellent

Dr Bradley

Stayed 1 night in Dec 2023

6/10 Okay

tianbo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no swimming pool!!!!!
Stayed 2 nights in Dec 2023

4/10 Poor

Arsh noor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Your average Resort
Asked for a 30 minute late checkout was told its 50$/- per hour. Asked for a room with better view as i was on my a birthday vacation. Was sent to the wrong room was made to swtich rooms and didnt do anything little to make it up Was told its 50$ additional said yes. During checkout was charged 50$ per night. Not good service..not recommeneded. I have been to mulitple resorts and such little things enhaces your experience and stay....and they did not check any box. Atleast be sweet...
Stayed 2 nights in Dec 2023

10/10 Excellent

Dr Bradley

Stayed 1 night in Dec 2023

8/10 Good

Valorie, DUNCAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the cost of parking was a bit overpriced considering there were no other obvious options. I found out the next day there was free public parking, but it wasn't obvious that this was also for overnight. It isn't easy to get to Bear Mountain other than drive your own car.
Stayed 1 night in Dec 2023

8/10 Good

Inderdeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a little surprised the bar closed at 9:30 on a Sunday night.
Stayed 1 night in Dec 2023

2/10 Terrible

AMARJIT

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I like the hotel nd services but we are very disappointed by the change nd cancelation plicy both the hotel nd expedia ran from their responsibility nd we are hanging between so we do not know we can book this hotel in future even the hotel is very good because they refused to understand our emergency even. We just want a small change
Stayed 3 nights in Dec 2023

10/10 Excellent

Mirena

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

margaret

Traveled with family
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Alejandra, Salt Spring Island

Stayed 1 night in Dec 2023

8/10 Good

Colette

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like having to pay $30.00 per day for unsecure outdoor parking.
Stayed 1 night in Dec 2023

10/10 Excellent

Davis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comffiest pillows and bed wver!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Tatianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Alan, Victoria

Stayed 2 nights in Dec 2023

10/10 Excellent

Weihong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Martha Patricia

Stayed 1 night in Dec 2023