Front of property

Reviews of The Oswego Hotel

4 out of 5
The Oswego Hotel
500 Oswego Street, Victoria, BC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 906 out of 1190 reviews" "
Rating 8 - Good. 213 out of 1190 reviews" "
Rating 6 - Okay. 46 out of 1190 reviews" "
Rating 4 - Poor. 17 out of 1190 reviews" "
Rating 2 - Terrible. 8 out of 1190 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the 2 bedroom suite. Very spacious and clean. The outdoor area provides enough space for my German Shepherd to roam around. Walkable distance to the Fishman wharf and the Parliament House but it is located in a quiet area. Would love to stay here again next time.
Stayed 1 night in May 2024
Response from The Oswego Team on May 21, 2024
Thank you for taking the time to share your experience, Karen! I am so pleased to hear that you and your Doggo enjoyed your stay with us. We love dogs at the Oswego and want to make it a positive experience for all our guests, even our 4 legged, furry ones! We cannot wait to welcome you back!

8/10 Good

Laurie, Monte Creek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and had a very well organized check-in. My only complaint is that the room was quite stuffy with no A/C.
Stayed 3 nights in May 2024
Response from Polina on May 21, 2024
Good evening, Laurie.We appreciate your feedback.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and excellent accommodation. Perfect location for main tourist attractions in Victoria.
Stayed 3 nights in May 2024
Response from Polina on May 21, 2024
Dear, Paul.Thank you for your wonderful feedback.

10/10 Excellent

Maryke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Vahe

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location, everything in a walkable distance. Nice amenities, room mostly clean (except the floor). Had a semi-negative experience with check-in. We arrived 5 hours early and asked for an early check-in. We had two small kids with us. We were told that we will get a text message if the room is ready earlier. But they simply did not send any messages although later we learned that the room was ready around 2pm (regular check-in was at 4pm) and we had to wait until 4pm to be able to enter it. These kind of details make the difference between good and excellent hotels.
Stayed 3 nights in May 2024
Response from Guest Services on May 19, 2024
Dear Vahe, Thank you so much for taking the time to leave a review. We really appreciate the feedback you have given and we will take this onboard. We apologize for this communication of the text messaging for when the room is ready, this will be noted. We hope to welcome you back in the future. Kind regards- Guest Service.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended.
Stayed 1 night in May 2024
Response from Guest Services on May 19, 2024
Dear Claire, Thank you for the 5 out of 5 review! We will look forward to welcoming you back in the future. Kind regards- Guest Services.

8/10 Good

Meredith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved staying at the Oswego, it would be nice if the rooms could be cleaned before 5:00 PM
Stayed 6 nights in May 2024
Response from Guest Services on May 19, 2024
Dear Meredith, Thank you for taking the time to leave a review, we appreciate the feedback. We hope to welcome you back in the future, as we love having you as a guest. Kind regards- Guest Services.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a wonderful neighborhood
Stayed 2 nights in May 2024
Response from Allie on May 20, 2024
Hello, DanThank you so much for taking the time to rate your stay and leave us some thoughtful feedback. We’re happy to hear that you enjoyed your stay, and we look forward to welcoming you back again in the future

10/10 Excellent

Dale, Burnaby,

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the Oswego’s boutique style in this quiet neighborhood James Bay location! You can park the car in the garage and walk all around the beautiful Victoria area.
Stayed 3 nights in Mar 2024
Response from Allie on May 20, 2024
Hello, DaleThank you so much for taking the time to rate your stay. We're so happy that you enjoyed our location, and we look forward to welcoming you back again in the future

8/10 Good

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Oswego Hotel was a short walk from the ferry! The room was gorgeous! I honestly wasn't expecting the room to be as nice as it was- Private balcony, kitchenette, and the bathroom was huge with a stunning view of the Habor. The photos of the room listed on site does not do it justice at all. The bed was very comfortable too- really loved the pillows. Esthetically, loved the room- everything from the radio playing light music for greeting to the little tissue stamp on the toilet paper lol The staff was friendly and accommodating- especially the ladies at the front desk. Will stay again!
Stayed 1 night in May 2024
Response from - Taryn, Oswego Guest services on May 20, 2024
Hi there Heather! Thank you so much for choosing the Oswego Hotel for your travels, were so glad we exceeded your expectations, and we truly hope to see you again soon!

10/10 Excellent

Paloma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in May 2024
Response from The Oswego Team on May 17, 2024
Thank you for taking the time to leave us some thoughtful feedback, Paloma! We are so happy to hear you enjoyed your stay and we hope to welcome you back soon!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Only complaint was kitchen cabinets and interiors looked like they needed a deep clean. Everywhere else was clean though. Staff friendly and great location.
Stayed 2 nights in May 2024
Response from Guest Services. on May 15, 2024
Dear Jennifer, Thank you for the review we appreciate the feedback. We are glad to hear you had a great stay with us. We look forward to welcoming you back in the future. Kind regards- Guest Services.

8/10 Good

Janice

Liked: Cleanliness, staff & service
I have stayed here a few times ..Lovely location. How ever I feel the towels could be updated and new rugs. I did not receive any room change but was asked if I needed anything..
Stayed 7 nights in May 2024
Response from Guest Services on May 15, 2024
Dear Janice, Thank you for the review we appreciate the feedback! We look forward to welcoming you back in the future. Kind regards- Guest Services.

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Lots of space beautiful view and friendly staff. We walked to dinner and enjoyed everything there!
Stayed 2 nights in Mar 2024
Response from Polina on May 13, 2024
Dear, Sharon.We are glad to read that you had a wonderful time with us.Thank you for sharing your feedback.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Centrally located to walk and enjoy all parts of Victoria.
Stayed 1 night in May 2024
Response from Guest Services on May 11, 2024
Dear Kevin, Thank you for the review we glad to hear you enjoyed your stay with us. We look forward to welcoming you back in the future. Kind regards-Guest Services.

8/10 Good

daljeero

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was nice and spacious, great location
Stayed 1 night in May 2024
Response from The Oswego Team on May 5, 2024
Thank you for the wonderful feedback daljeero! It is wonderful to hear that you enjoyed your suite and found everything to be comfortable. We hope to welcome you back soon!

10/10 Excellent

Mary Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable upscale hotel. Easy walk to the waterfront and shopping. Great restaurants near by.
Stayed 3 nights in Apr 2024
Response from The Oswego Team on May 5, 2024
Thank you for leaving us this wonderful review Marry Ann! We are so lucky to be the perfect spot in James Bay! Close to everything but still in a quiet residential area. We hope to see you again soon!

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very upscale place with lots of amenities. Will stay here again.
Stayed 1 night in May 2024

4/10 Poor

danielle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpet was stained very badly all throughout. Absolutely filthy and needs replacing. Some of the furniture isvery worn and needs replacing. Theroom has no AC so it gets very hot. Only option is to open patio door.
Stayed 1 night in May 2024
Response from The Oswego Team on May 5, 2024
Thank you for taking the time to share some honest feedback with us, Danielle. I firmly believe that feedback is roadmap to bigger and better things. After reviewing your feedback, I did some investigating and found that the carpet in the suite certainly has seen better days. I have arranged for our maintenance team to do a refresh on that suite so we can improve the experience for everyone moving forward. As a part of our Green Initiative, we have chosen not to have air conditioning in any of our suites. Instead, we have implimented other cooling methods, like drapery, and fans as more ecofriendly cooling methods. We hope to have the oportunity to welcome you back another time!

10/10 Excellent

Vidyut

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities
Hidden gem in Victoria
Stayed 1 night in Apr 2024
Response from Guest Services. on May 3, 2024
Dear Vidyut, Thank you so much for the review! We are thrilled to hear you enjoyed your stay with us. We will look forward to welcoming you back in the future. Kind regards- Guest Services.

10/10 Excellent

Marilou

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from - Guest services on May 3, 2024
Hi there Marilou! Thank you so much for this amazing rating, we're so glad you enjoyed your stay!

10/10 Excellent

James

Stayed 1 night in Apr 2024
Response from Guest Services on May 3, 2024
Dear James, Thank you so much for the 5 out of 5, we appreciate it! .We are glad you enjoyed your stay with us. We hope to welcome you back in the future. Kind regards- Guest Services.

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The close proximity to everything Victoria. Thank you
Stayed 1 night in Apr 2024
Response from Kind regards-Guest Services on Apr 30, 2024
Dear Stephen, Thank you so much for the review we are glad to hear you enjoyed your stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location
Stayed 3 nights in Apr 2024
Response from Polina Guest Service Agent on Apr 30, 2024
Thank you, Matt for sharing your comment.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, easy to get to, close walking to lots of restaurants and shopping.
Stayed 2 nights in Apr 2024
Response from Polina Guest Service Agent on Apr 30, 2024
Dear, Charlotte.We are thank you for sharing your comment.

10/10 Excellent

Deepanshu

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff is very accomodating and helpful. They attended to our family's allergy to pets very carefully. Cleanliness could be better.
Stayed 1 night in Apr 2024
Response from Polina Guest Service Agent on Apr 30, 2024
Dearm, Deepanshu.We glad to her you enjoyed and thank you.

10/10 Excellent

pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Really loved it. Excellent apartments, and easy access to everything.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 28, 2024
Dear Pierre, Thank you so much for the review we are thrilled to hear you had an excellent stay with us. We will look forward to welcoming you back in the future. Kind regards- Guest Services.

10/10 Excellent

Katarina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! I’m from victoria and grew up in James Bay so i wanted to stay at a hotel close to my old home and the Oswego hotel was perfect, loved that there was a full kitchen so i could make my own breakfast in the mornings. And it’s close to downtown and the inner harbour which is perfect :) Would definitely stay here again! And the lady at checkin was very friendly!
Stayed 2 nights in Apr 2024
Response from Kind regards- Guest Services. on Apr 27, 2024
Dear Katarina, Thank you so much for this great review! We are thrilled to hear you enjoyed your stay with us! We look forward to welcoming you back in the future :).

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were roomy and so comfortable loved everything
Stayed 5 nights in Apr 2024
Response from Polina on Apr 27, 2024
Thank you for your feedback.

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, and a very nice property.
Stayed 1 night in Apr 2024
Response from Guest Services. on Apr 26, 2024
Dear Scott, Thank you so much for the review! We are glad to hear you had a great stay with us. We will look forward to welcoming you back in the future. Kind regards, Guest Services.

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
We love how nice everyone is, location, and the rooms are lovely
Stayed 1 night in Apr 2024
Response from The Oswego Hotel Team on Apr 26, 2024
Thank you for your incrediably kind review, Krista! We are so lucky to have an amazing team working to make the Oswego Experience a wonderful one! We hope to welcome you back to your home in James Bay!

8/10 Good

KAYE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Polina on Apr 27, 2024
Thank you for your feedback.

10/10 Excellent

Glynis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Studio suite was filled with natural light. Comfortable and very clean. Area. is safe, walkable and quiet. Slightly off the main road. Welcoming to my small dog. Definitely would stay again.
Stayed 2 nights in Apr 2024
Response from Polina on Apr 24, 2024
Dear, Glynis.Thank you for your feedback.we hope to see you soon here again!

10/10 Excellent

Chenoa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So great, would stay again!
Stayed 2 nights in Apr 2024
Response from Allie on Apr 23, 2024
Thank you so much for this wonderful rating and review! We appreciate it greatly :)

10/10 Excellent

Laura

Stayed 1 night in Apr 2024
Response from Allie on May 12, 2024
Thank you so much for this incredible rating, Laura!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was very spacious, clean and quiet. Very nice staff. Very walkable to everywhere as well. Not to far of a walk to downtown. Lots of restaurant options downtown and shopping.
Stayed 2 nights in Apr 2024
Response from Allie on Apr 22, 2024
Thank you, David, for taking the time to rate your stay and leave us a thoughtful review. We’re happy to hear that you enjoyed your stay and we look forward to welcoming you back again in the future

10/10 Excellent

Eden

Stayed 2 nights in Apr 2024
Response from Allie on May 11, 2024
Thank you so much for this incredible rating! It means so much knowing you enjoyed your stay with us :)

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Apr 2024
Response from Kind regards- Guest Services. on Apr 21, 2024
Dear Steven, Thank you for the review we are glad to hear you had a great stay with us! We will look forward to welcoming you back in the future.

10/10 Excellent

Rishma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Live like a local and be a tourist in this modern and luxurious apartment-style hotel, which is situated in a quaint neighborhood that is steps away from Victoria’s inner harbour, Fisherman’s Wharf, downtown shopping and dining and more.
Stayed 4 nights in Apr 2024
Response from Oswego Guest Services on Apr 20, 2024
Hi there Rishma! Thank you so much for these kind words, we are so glad you en joyed your stay! We hope to see you again soon!

6/10 Okay

Dianna

Stayed 1 night in Apr 2024
Response from Guest Services. on May 10, 2024
Dear Dianna, Thank you for the review. We hope to welcome you back in the future. Kind regards- Guest Services.

10/10 Excellent

Hang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been here a few times and never disappointed and for sure we’ll be back again.
Stayed 4 nights in Apr 2024
Response from Guest Services on Apr 17, 2024
Dear Hang, Thank you so much for the review we are glad to hear you enjoyed your stay with us. We will look forward to welcoming you back in the future. Kind regards- Guest Services.

10/10 Excellent

Dawn Alexandra M

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms. Staff was all beyond amazing, friendly and attentive! The only complaint I have is that we didn’t get a balcony in our room as advertised (our friends who booked at the same time as us got the balcony) and also it got a little bit warm in the room and they didn’t seem to have an AC in our room but cracking a window helped. Not sure how it would be in summer.
Stayed 4 nights in Apr 2024
Response from The Oswego Team on Apr 16, 2024
Thank you for your wonderful feedback, Dawn! It is wonderful to hear that you found our suites to be clean and our team to be wonderful! I do see that you reserved a Studio Suite, this is the only room category that does not guarantee a balcony. If you were to stay with us again and a balcony is an important aspect of your stay, I would recommend reserving a one-bedroom suite because all of them have balconies. Additionally, we do not have air conditioning in any of our suites as part of our commitment to being an eco-friendly property. We have elected to implement other cooling features such as; drapery in all of our suites and fans in every room to keep everyone cool in lieu of air conditioning. We hope to welcome you back another time!

10/10 Excellent

Visha

Traveled with family and small children
Liked: Cleanliness, amenities
Great hotel . Needs update
Stayed 2 nights in Apr 2024
Response from The Oswego Hotel Team on Apr 16, 2024
Thank you for taking the time to leave this lovely review. It is wonderful to hear that you enjoyed your stay! We are actually in the process of updating a lot of our rooms; with new furniture, window coverings and flooring. We hope to welcome you back to a fully redesigned room!

10/10 Excellent

Karlee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Allie on Apr 16, 2024
Thank you so much, Karlee! We're so glad to know you enjoyed your stay with us!

10/10 Excellent

Aline

Liked: Cleanliness, staff & service, property conditions & facilities
Great room size with kitchenette. Nice window view of the area. We got the end room of hallway so we get a nice view from the bathroom window and the balcony view. Quiet place, walkable distance to the waterfront, Parliament Buildings and restaurants.
Stayed 4 nights in Apr 2024
Response from Ariel on Apr 14, 2024
We're so happy you enjoyed your suite, We hope to host you again!

10/10 Excellent

richard

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We come to Victoria a few times each year and always stay at this hotel. Our VIP gives us free parking and coffee, and this time they upgraded our room. Much appreciated.
Stayed 2 nights in Apr 2024
Response from Allie on Apr 13, 2024
Thank you so much for taking the time to rate your stay and leave us some kind words! We’re happy to hear that you enjoyed your stay and we look forward to welcoming you back again in the future

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly helpful staff
Stayed 3 nights in Mar 2024
Response from Allie on Apr 9, 2024
Thank you so much, this rating means a lot to us!

10/10 Excellent

Straun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 awesome staff. Excellent value.
Stayed 2 nights in Apr 2024
Response from -Oswego Guest Services on Apr 9, 2024
Hi there Straun! Thank you so much for this amazing review, we were so glad to have you! Hopefully we'll see you again soon! :)

10/10 Excellent

Fatme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Allie on Apr 9, 2024
Thank you so much for this incredible rating!!

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Apr 2024
Response from Polina on Apr 8, 2024
Dear, Emma.Thank you for sharing your feedback.