Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Reviews of Amanzi Hotel, Ascend Hotel Collection

2.5 out of 5
Amanzi Hotel, Ascend Hotel Collection
298 S Chestnut St, Ventura, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1096 out of 1906 reviews" "
Rating 8 - Good. 505 out of 1906 reviews" "
Rating 6 - Okay. 167 out of 1906 reviews" "
Rating 4 - Poor. 75 out of 1906 reviews" "
Rating 2 - Terrible. 63 out of 1906 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2024
Response from Guest Relations on May 22, 2024
Glad you enjoy our Downtown Ventura location! We appreciate you choosing the Amanzi Hotel during your visit to the area.

6/10 Okay

Sean

Traveled with partner
Liked: Amenities
Close to freeway need thicker windows
Stayed 1 night in May 2024
Response from Guest Relations on May 21, 2024
Thank you for your feedback. We know that the freeway noise can be an issue for some. Our team hopes the next time you're in town, you will try one of the rooms on the side away from the freeway. We appreciate you choosing us in Ventura.

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms good breakfast. Lots and f parking. Only bad thing was the construction on the outside of the building. Other than that I would stay there again.
Stayed 2 nights in May 2024
Response from Guest Relations on May 21, 2024
Thank you for being our guest! We hope to see you again, especially once the exterior updates have been completed.

10/10 Excellent

Marrion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relations on May 21, 2024
Thank you for staying with us in Ventura!

10/10 Excellent

Kate

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very pleasant and well maintained. It'll be even better when the renovations are finished.
Stayed 1 night in May 2024
Response from Guest Relations on May 20, 2024
Glad you enjoyed the Amanzi! We can't wait for the renovations to be completed so that our guests can have an even better experience. Thank you for choosing us in Ventura!

8/10 Good

corrie

Liked: Cleanliness, staff & service, property conditions & facilities
would have enjoyed the stay more if there had been curtains to darken the room. also i felt there was a lack of privacy because the window covering was see through and you have people working outside. everything else was great.
Stayed 1 night in May 2024
Response from Guest Relations on May 20, 2024
Thank you for sharing your feedback. Our team will be checking on the blackout roller shade in your room. All our guest rooms do have blackouts behind the light-filtering shades. We appreciate you sharing your review and hope to see you again at the Amanzi.

10/10 Excellent

Alan, Buellton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely wonderful stay. The room was spacious. The breakfast was delicious and the Jacuzzi was relaxing. We had the best time.
Stayed 1 night in May 2024
Response from Guest Relations on May 20, 2024
It's so nice to read your review of your stay with us in Ventura! Thank you for choosing our hotel. The Amanzi team hopes to welcome you back when visiting the area.

4/10 Poor

Peter

Business traveler
Liked: Amenities
Disliked: Property conditions & facilities
The entire outside of the property was under construction with scaffolding and plastic covering all windows - no one told us that was the case. It smelled of construction too.
Stayed 1 night in May 2024
Response from Guest Relations on May 20, 2024
Our team apologize for the renovations on our exterior. Expedia has this noted in their fine print (unfortunately, our team does not have control of where this information is provided). An automatic message is also sent out when a reservation comes through with this information. Again, we truly are sorry you did not enjoy your stay and hope you will give us another opportunity once the updates are complete. Thank you for your consideration.

10/10 Excellent

Karyn

Liked: Cleanliness, staff & service, amenities
Easy freeway access. A little construction going on on the outside of the exterior of the building but that's okay did not affect my experience.
Stayed 1 night in May 2024
Response from Guest Relations on May 20, 2024
We're so happy you enjoyed your stay even though our exterior is being renovated. Our team hopes to welcome you again when visiting Ventura.

4/10 Poor

Sharon

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was excellent, room was large. But… construction was noisy during day (for working remotely from the room). The common areas and elevators needed vacuuming (not that clean). Breakfast was nondescript and disappointing — not on par w/ even a Holiday Inn or such. We chose to check out early. Will not try again. But, grateful for the lovely staff!!
Stayed 2 nights in May 2024
Response from Guest Relations on May 15, 2024
We're so sorry for the issues you faced during our exterior construction project. We hope you will give us another opportunity to provide a better say once these, much-needed, updates are complete.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is always welcoming, the property is safe and within walking distance of downtown. We won't stay any other place.
Stayed 2 nights in May 2024
Response from Guest Relations on May 13, 2024
This is so nice to read! Thank you so much for sharing this review of your visits to Ventura with the Amanzi. Our team appreciates your loyalty and is always happy to see you.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Relations on May 14, 2024
Thanks for staying at the Amanzi!

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was being renovated on outside, but beautiful inside. Rooms very spacious. Bathrooms came with body was, shampoo and conditioner in shower. Frig, microwave and coffee maker. Nice walk on bridge over the fwy to pier at ocean. They serve breakfast . Everything you can think of.
Stayed 2 nights in May 2024
Response from Guest Relations on May 13, 2024
It's always nice to know when our guests have a wonderful stay at our hotel. Thank you for choosing the Amanzi and sharing about your positive experience with us while in Ventura! We hope to welcome you again soon.

6/10 Okay

Carla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff was very nice and everything was very clean, but can use some upgrades in the rooms.
Stayed 1 night in May 2024
Response from Guest Relations on May 13, 2024
Thank you for your feedback which we use to make improvements. We are happy that our team and cleanliness of our hotel made for a good stay. Our team hopes to see you again in Ventura.

6/10 Okay

Amy, Havertown

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms shabby although beds comfortable. Half the hotel under construction. Pool area small and literally right outside highway
Stayed 1 night in May 2024
Response from Guest Relations on May 9, 2024
Thank you for your feedback. Our hotel is undergoing exterior renovations which we hope will enhance experiences for guests staying with us. We hope you will give us another chance once these updates are completed.

4/10 Poor

Alyson

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations on May 9, 2024
We're sorry for your disappointments. Our team continues to make improvements (as you may have noticed with our exterior updates) and hope that you will give us another chance once more work has been completed. Thank you for choosing us.

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and clean inside. The rooms are very roomy. The staff is friendly and helpful. They have a very good free breakfast every morning. Parking is free. Currently the hotel is under going renovation on the outside. Hotel surrounded by scaffoling but are is clean around the hotel. Only thing affected is parking outside but they have a parking garage and parking at end of hotel. I found no issues with finding a place to park. Dining and shopping walking distance from hotel.
Stayed 3 nights in May 2024
Response from Guest Relations on May 6, 2024
Your review is appreciated! Thank you for sharing about your positive experience staying at the Amanzi. We know that our current exterior updates can be of concern but are glad that our interior areas made for a nice stay for you. We hope to see you again soon when visiting Downtown Ventura!

8/10 Good

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning lady on the first day was rude
Stayed 3 nights in Apr 2024
Response from Guest Relations on May 6, 2024
Thank you for your feedback. We're sorry about the issue you faced and will be discussing this with the team member. Our management appreciates you alerting us so that we can make sure our team provides the hospitality we aim for. We hope to see you again at the Amanzi.

10/10 Excellent

cezar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well-maintained, with friendly staff and comfortable rooms. Breakfasts is a plus, and the location is convenient to restaurants and popular attractions.
Stayed 3 nights in Apr 2024
Response from Guest Relations on May 6, 2024
It's always nice to know when our guests enjoy their stay at the Amanzi! Thank you for choosing our Downtown Ventura hotel. We hope to see you again when visiting the Ventura County Coast!

2/10 Terrible

roberta

Disliked: Property conditions & facilities
Under Construction. The whole place is loud do to the construction.
Stayed 1 night in May 2024
Response from Guest Relations on May 6, 2024
We're sorry you were not aware of our exterior renovations. Expedia has this noted but we understand your disappointment. Our team hopes you will give us another opportunity to serve you once the work is completed.

8/10 Good

Cesar, Los Angeles

Liked: Cleanliness, staff & service
Didn’t know construction was going on around the entire hotel.
Stayed 2 nights in Apr 2024
Response from Guest Relations on May 3, 2024
We’re sorry you were not aware of the exterior renovations but are glad you enjoyed your stay. Please visit us again once the updates are completed for an even better experience at the Amanzi.

8/10 Good

Damin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was surprised to find when arriving the "MAJOR" Construction project on the entire outside of the building- a lot of construction dust around the parking garage. The room was pleasantly clean and matched the pictures. I had a hard time sleeping with kids playing in the hall and loud music playing outside.
Stayed 2 nights in Apr 2024
Response from Guest Relations on May 6, 2024
Thank you for sharing your feedback. We're glad you liked our guest rooms despite the exterior updates. Our team can't wait for the renovations to be completed so that our guests can enjoy a better welcome. We hope to see you again in Ventura.

6/10 Okay

Jill, New York

Traveled with group
Disliked: Property conditions & facilities
Although the hotel notified me after I made & paid for my reservation that there was construction on the exterior, we weren’t prepared for the scope of it. The hotel looks like it’s being built and it was hard to find the entrance. Also, plastic sheeting covered the exterior of the building so our balcony was sealed up. It will probably be great when it’s finished, but I’d avoid staying here until then.
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 23, 2024
Thank you for your feedback. We're sorry that our renovations were an inconvenience finding the entrance. Our team hopes you will stay with us once our updates are completed.

4/10 Poor

Erick

Stayed 1 night in Feb 2024
Response from Guest Relations on Apr 23, 2024
We're sorry that our hotel did not meet your expectations. As we continue making improvements, our team hopes you will give us another chance in the future.

4/10 Poor

Erick

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is going through renovations for a while now. And is super noisy, they are giving the first floor to try to avoid the conflict but the problem is those rooms smell like a wet cat and it feels super humid! I will recommend to find a different place to stay at this time!
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 22, 2024
We're sorry you were not happy with your room. Our exterior work started end of last year and, as you saw, due to extensive work being done, it has not been a quick process. Our team hopes you will give us another opportunity when visiting the area.

8/10 Good

Melany Balbuena

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great place
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 22, 2024
Happy you enjoyed the Amanzi! Thank you for staying with us in Ventura.

10/10 Excellent

Manny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked about the hotel was that the room with the king bed was spacious. I didn’t realize the size of the room was going to be that big compared to the online pictures. It did not disappoint me nor my girlfriend at all. Best room we’ve stayed in
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 17, 2024
The Amanzi team is so glad you were pleasantly surprised by your room size! We appreciate you sharing your review and hope to see you again in Ventura.

10/10 Excellent

Mirna

Stayed 2 nights in Apr 2024
Response from Guest Relations on May 7, 2024
Thanks for rating your stay at the Amanzi!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The shower water pressure was pitiful at best. It dribbled out.
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 12, 2024
Thank you for your feedback. Our team will check on the shower in your room. We appreciate you choosing us and hope to see you again at the Amanzi!

8/10 Good

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room itself. It was very large and well decorated. My issue was with the exterior upgrading going on. The very loud equipment and machinery were located right outside my window. I feel we should have been placed in rooms further away from the equipment.
Stayed 2 nights in Apr 2024
Response from Guest Relations on Apr 11, 2024
Thank you for your feedback. We're sorry about the noise from the construction and hope that you will give us another chance once the work is completed. Our team is glad you enjoyed our spacious rooms.

2/10 Terrible

Vrinda

Stayed 2 nights in Apr 2024
Response from Guest Relations on May 2, 2024
We are sorry you didn’t enjoy your stay with us. Our team hopes you will give us another opportunity to provide a better experience.

10/10 Excellent

Heraclio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great as always. We come every year around this time of year to visit family. All was good . Staff always nice . Housekeeping and kitchen staff were Awesome ! There was contstruction outside of buiding but was out of our way.
Stayed 5 nights in Apr 2024
Response from Guest Relations on Apr 10, 2024
We appreciate you choosing us again for your visit with family! It's always nice to welcome guests staying with us again and reading about their experience. Thank you for sharing your review. The Amanzi team looks forwards to your next visit to Ventura!

4/10 Poor

Brian

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property under serious renovations and there was no notice this was occurring. So it was loud, messy, and very disappointing.
Stayed 2 nights in Apr 2024
Response from Guest Relations on Apr 9, 2024
We're sorry for your disappointment with our exterior renovations. This is noted on Expedia. Unfortunately, our team does not get to choose where Expedia places this information. As an added alert, our team has set up an automated message for Expedia to send out when a reservation comes through (guests are able to cancel the day the alert is sent). Our team is sorry you did not enjoy your stay and hopes you will give us another opportunity once the updates are completed.

6/10 Okay

Ana

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
very expensive to be renovating the entire exterior
Stayed 3 nights in Mar 2024
Response from Guest Relations on Apr 9, 2024
We're sorry about our exterior updates. Our rates are based on the area demand and rates. The Amanzi team hopes you will give us another chance once our renovations are completed. Thank you for the opportunity.

2/10 Terrible

Justin

Disliked: Property conditions & facilities
It was under construction.
Stayed 3 nights in Apr 2024
Response from Guest Relations on Apr 9, 2024
We're sorry you were not aware of the exterior renovations. These are noted on Expedia. Unfortunately, our team does not have access to where these alerts are provided. However, we understand your frustrations and hope you will give us another opportunity once the work is completed. Thank you for choosing us on your recent trip.

8/10 Good

CHANDRA MOHAN

Stayed 3 nights in Mar 2024
Response from Guest Relations on May 6, 2024
Thank you for rating your Amanzi stay in Ventura!

8/10 Good

Melany Balbuena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 8, 2024
Thank you for rating your stay with us!

10/10 Excellent

Nicole, Fillmore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 8, 2024
Thank you for rating your Amanzi Hotel stay!

10/10 Excellent

Jesus

Liked: Cleanliness, property conditions & facilities
I like the location.
Stayed 2 nights in Mar 2024
Response from Guest Relations on Apr 1, 2024
Glad you enjoyed our hotel in Downtown Ventura! Thank you for being our guest at the Amanzi Hotel.

6/10 Okay

GREG G

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We didnt know the property was undergoing a renovation. Would not have stayed there if we were told.
Stayed 2 nights in Mar 2024
Response from Guest Relations on Apr 1, 2024
We're sorry about our renovations. Expedia does include this information under the policies section and, as an additional alert, a message is sent out as well once a reservation is made. Guests are able to cancel after this message is sent. Our team hopes you will give us another opportunity once our exterior updates are completed.

8/10 Good

nicholas g.

Traveled with family
Liked: Cleanliness, staff & service
Not a bad place. Unfortunately it was quite noisey.
Stayed 2 nights in Mar 2024
Response from Guest Relations on Apr 1, 2024
Thank you for being a guest at the Amanzi Hotel and sharing your feedback.

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were great and the place was clean
Stayed 1 night in Mar 2024
Response from Guest Relations on Apr 1, 2024
Thank you for sharing about your positive experience with us at the Amanzi! We're glad you enjoyed your stay and hope to see you again soon in Ventura.

10/10 Excellent

Wanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, close the the main street and friendly staff. Great customer service. The breakfast was fantastic. We really enjoyed our stay and will stay there again. The only reason I gave 4 star around the property is that it was under construction, but did not impact us in any way.
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 30, 2024
Thanks for rating us! We are so glad you enjoyed the Amanzi despite the exterior renovation work being done. Our team would love to have you as a guest again when visiting Ventura!

2/10 Terrible

Antionette

Disliked: Amenities
We showed up and the hotel looked like it should have been completely closed . It was fully under construction . Our balcony was wrapped with plastic which made for a strange feeling , like chlosterphobia.
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 28, 2024
We're sorry you were not happy with your stay. Our exterior renovations are noted on Expedia where you made your reservation. Our team hopes you give us another opportunity when the work is completed later this year.

10/10 Excellent

Noe

Stayed 1 night in Mar 2024
Response from Guest Relations on Apr 17, 2024
Thanks for rating your stay with us!

6/10 Okay

Christopher

Traveled with partner
Liked: Staff & service, property conditions & facilities
I liked the quietness but didn’t like the fact we had to move rooms cause the heater didn’t work and we had to move our own belongings
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 28, 2024
Thank you for your feedback. We are sorry about the heater not working in your room. Our team tries to check on everything before guests stay in it, but sometimes we do miss these types of things. We hope to have another opportunity to host you for a better stay.

6/10 Okay

Doreen

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property was under construction. We had no idea. Pool/spa not open due to construction. We wanted a view of the ocean, instead got a view of plastic and scaffol ladders. Also we could hear traffic all night long.
Stayed 2 nights in Mar 2024
Response from Guest Relations on Mar 27, 2024
Thank you for your feedback. The renovations are noted on Expedia where you made your reservation. We hope you understand that our hotel does not have access to where this information is provided to guests by Expedia or it's partner sites. As an additional way to communicate the construction, our team set up an automated message which is sent out once the reservation comes in (guests can cancel after this message is sent).Our pool/spa is open during the renovations. We truly are sorry for your disappointments and hope you will give us another chance to provide a better stay.

10/10 Excellent

Sophia

Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 27, 2024
Thanks for rating your hotel stay with us at the Amanzi!

6/10 Okay

KENNETH

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Current construction made it difficult to identify the entrance to the property and location of lobby at night. Additional temporary signage would be helpful
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 26, 2024
Thank you for the feedback. We hope you will choose us again, especially once our exterior work is done.

8/10 Good

Paul, Lakeside

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The building was covered with scaffolding and plastic blocked the view from the windows. Construction to the exterior was ongoing but we weren’t affected with noise on the weekend. The pool and jacuzzi were open and in great condition. Close to the freeway and train tracks so noisy outside but inside the windows quieted the traffic noise considerably and it did not bother me. They are adding a fire pit and a remodeled outdoor seating area at the pool. Interior was clean and upgraded and the rooms were large and well appointed with spacious modern bathrooms. The bed was very comfortable and the tv was quite large and modern with lots of channels. The staff was very friendly and accommodating and the breakfast was great. They also provided a happy hour with beer, wine and hot snacks. The proximity to downtown restaurants and the beach was very nice and walkable. I would say that it should be an even better experience when the construction is completed but overall we had a very nice stay and will stay again if we’re in town.
Stayed 2 nights in Mar 2024
Response from Guest Relations on Mar 25, 2024
Our team appreciates you taking the time to share your feedback! We're happy you enjoyed your stay despite our current renovations. As we continue to make improvements, our team hopes each stay brings a better experience for our guests. All of of us at the Amanzi look forward to your next hotel stay in Ventura!