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Rating 10 - Excellent. 2576 out of 4823 reviews" "
Well waiting to hear back from expedia and management as i checked in and within the hour had to run to my truck and leave since my vehicle was being struck and i was threatened by a homeless person. Apparently me leaving and calling after was not enough they want to review security cameras like spending 360 dollars and not staying wasnt enough.
Clean, comfortable, great buffet breakfast, perfect location for downtown Vancouver.
Russell
Stayed 3 nights in May 2024
Response from Jane on May 27, 2024
Dear Russell, Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.Warm regards, Jane Pham, Assistant Front Office Manager.
Dear Jeff, Your satisfaction is our top priority, and we're so glad to learn that you thoroughly enjoyed our centralized location. Thank you for choosing our hotel, and we hope to see you again soon!Warm regards, Jane Pham, Assistant Front Office Manager.
6/10 Okay
April Aleckzis
May 26, 2024
Liked: Cleanliness, staff & service
Staff and the service is good.
April Aleckzis
Stayed 2 nights in May 2024
10/10 Excellent
Nancy
Traveled with group
May 26, 2024
Wonderful!
Nancy
Stayed 1 night in May 2024
Response from Jane on May 27, 2024
Dear Nancy, We appreciate you taking the time to share your experience. It's wonderful to know that you had a pleasant stay with us. We can't wait to serve you again on your next visit.Warm regards, Jane Pham, Assistant Front Office Manager.
Dear Trudy, We appreciate you taking the time to share your experience. It's wonderful to know that you had a pleasant stay with us. We can't wait to serve you again on your next visit.Warm regards, Jane Pham, Assistant Front Office Manager.
Dear Lisa, Thank you for your recent stay with us and for sharing your feedback. We appreciate your kind words about our hotel. Your feedback regarding the room's appearance has been noted, and we will use it to guide our ongoing efforts to enhance our accommodations. We hope to have the opportunity to welcome you back and offer you an even more enjoyable experience in the future.Warm regards, Jane Pham, Assistant Front Office Manager.
Dear Lisa, We appreciate you taking the time to share your experience. It's great to know that you had a pleasant stay with us. We can't wait to serve you again on your next visit.Warm regards, Jane Pham, Assistant Front Office Manager.
Stayed one night here and while it was pricy (I mean, it’s Vancouver…), it was a nice place to stay. We were able to walk to most areas with ease including Stanley Park, Gastown, etc…. Had a fabulous lunch at this property as well!
Janine
Stayed 1 night in May 2024
Response from Jane on May 27, 2024
Dear Janine, Your positive feedback means a lot to us! We're delighted that you enjoyed your stay, and we look forward to providing you with another memorable experience in the future.Warm regards, Jane Pham, Assistant Front Office Manager.
Dear Milagros, It was a pleasure to have you as our guest, and we're thrilled to learn that you enjoyed our location. Thank you for your review, and we hope to have the opportunity to host you again soon.Warm regards, Jane Pham, Assistant Front Office Manager.
6/10 Okay
Jacqueline
Traveled with partner
May 25, 2024
Liked: Staff & service
Was good for location and convenience but not sure how old the carpet was. Needs an update.
Restaurant on premises. Walk to even better restaurants. Bus pick up out front. Easy taxi access.
Nancy
Stayed 2 nights in May 2024
Response from Jane on May 27, 2024
Dear Nancy, Your positive feedback means a lot to us! We're delighted that you enjoyed your stay, and we look forward to providing you with another memorable experience in the future.Warm regards, Jane Pham, Assistant Front Office Manager.
Dear Anandi, Thank you for taking the time to share your feedback with us. We are truly concerned to hear that your experience did not meet your expectations. Your comments are invaluable to us, and we will use them to address any areas of concern and improve our services. If you would like to share more details about your stay, please feel free to reach out to us directly. We sincerely hope for the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Warm regards, Jane Pham, Assistant Front Office Manager.
Close to most attractions, quite and nice place to stay.
Bhaveshkumar
Stayed 4 nights in May 2024
Response from Jane on May 27, 2024
Dear Bhaveshkumar,We appreciate you taking the time to share your experience. It's wonderful to know that you had a pleasant stay with us. We can't wait to serve you again on your next visit.Warm regards, Jane Pham, Assistant Front Office Manager.
Dear Christina, Thank you for sharing your feedback with us. We appreciate your rating and would love to hear more about your experience to better understand how we can improve. Please feel free to reach out to us directly with any additional comments or concerns. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards, Jane Pham, Assistant Front Office Manager.
Dear Tiana, Thank you for sharing your positive experience! We're thrilled that we could contribute to making your stay enjoyable. We can't wait to have the pleasure of serving you again in the future.Warm regards, Jane Pham, Assistant Front Office Manager.
Dear Pathmanathan,Thank you for your glowing review! We're thrilled that you had a great experience during your time here. We'll continue to strive for excellence and hope to see you back soon.Warm regards, Jane Pham, Assistant Front Office Manager.
8/10 Good
Elaine
May 24, 2024
Liked: Cleanliness, staff & service, amenities
The hotel is around 10 minutes walk to the train station and is located in a quiet neighborhood. Walking distance to Vancouver downtown. The building is old but the room is clean. Staffs are helpful.
Great place to stay, loved it. Great restaurant and staff.
Very clean.
Elizabeth
Stayed 2 nights in May 2024
Response from Jane on May 27, 2024
Dear Elizabeth, Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.Warm regards, Jane Pham, Assistant Front Office Manager.
8/10 Good
MONICA
Traveled with family
May 24, 2024
Liked: Cleanliness, staff & service, amenities
Great location but the room needs some updating. We enjoyed the amazing harbor views from our room and the proximity to the sea wall. Unfortunately, we will not be returning to this hotel as my husband’s back pain started again after one night’s sleep; the beds were too soft and did not provide enough support. Perhaps the beds are too old? Once this issue is fixed, we would not hesitate to come back.
Dear David, Thank you for choosing to stay with us and for sharing your positive feedback. We are delighted to hear that you enjoyed our convenient proximity to the cruise terminal. Providing our guests with a convenient and comfortable stay is always our top priority. We look forward to welcoming you back for another excellent visit!Warm regards, Jane Pham, Assistant Front Office Manager.
The jacuzzi was extremely dirty. Even after reporting this people continued to use it because management didn’t shut it down. I have pictures I need to share to Google.
Alece
Stayed 2 nights in Apr 2024
10/10 Excellent
Donna
May 24, 2024
Liked: Amenities
The view of Coal Harbour is worth the stay all by itself but the staff and service is efficient and generous in their caring
Donna
Stayed 2 nights in May 2024
Response from Jane on May 27, 2024
Dear Donna, Your satisfaction is our top priority, and we're so glad to have met your expectations. Thank you for choosing our hotel, and we hope to see you again soon!Warm regards, Jane Pham, Assistant Front Office Manager.
Dear Flavio, Thank you for your glowing review! We're thrilled that you had a great experience during your time here. We'll continue to strive for excellence and hope to see you back soon.Warm regards, Jane Pham, Assistant Front Office Manager.
Dear Andrzej,Thank you for staying with us, and for taking the time to fill out our survey. We are happy to hear you enjoyed your experience with us.We hope to have you back again in the near future!Thank you,JP
Dear Michelle,Thank you for staying with us, and for taking the time to fill out our survey. We are happy to hear you enjoyed your experience with us.We hope to have you back again in the near future!Thank you,JP
8/10 Good
Glenn
Traveled with partner, Traveled with family
May 22, 2024
Liked: Cleanliness, staff & service, amenities
Location for what we needed
Glenn
Stayed 2 nights in May 2024
Response from Nick Burrows - Assistant Front Office Manager on May 24, 2024
Dear Glenn,Thank you so much for staying with us and complimenting our location. We hope to welcome you back soon to enjoy the Harbourside even more. Sincerely,Nick Burrows - Assistant Front Office Manager
Very good location close to the harbor. Nice mall for shopping. Price was acceptable. Clean, comfortable rooms, Friendly staff.
Barbara
Stayed 1 night in May 2024
Response from JP on May 23, 2024
Dear Barbara,Thank you for staying with us, and for taking the time to fill out our survey. We are happy to hear you enjoyed your experience with us.We hope to have you back again in the near future!Thank you,JP
When we arrive the main lobby is full of luggage and hard to walk around it.
Location of luggage receiving area should not be on the main lobby and luck of handicap ramp to walk up to check in office. They should look on this issue.
Reynaldo
Stayed 1 night in May 2024
Response from Nick Burrows - Assistant Front Office Manager on May 24, 2024
Dear Reynaldo,Thank you for staying with us during your time in Vancouver. We appreciate your feedback about the luggage location, we will be finding a solution immediately. In terms of accessibility we actually do have an elevator exclusively for access from lower lobby to upper lobby. We hope to welcome you back soon. Sincerely,Nick Burrows - Assistant Front Office Manager
This was a fabulous place to stay before our cruise. The room had a wonderful view of the harbor. The restaurant was delicious. Staff was friendly.
David
Stayed 1 night in May 2024
Response from Nick Burrows - Assistant Front Office Manager on May 24, 2024
Dear David,We appreciate you leaving such a kind and generous review about your stay with us. We hope you had an amazing cruise with even more good reviews. See you next time for another good meal.Sincerely,Nick Burrows - Assistant Front Office Manager
The hotel has no features other than its location. If you come across Ms. Sehnaz, who is in charge of the reception, she will either do her job wrong or treat you sullenly. The hotel is quite old and crowded. The doors in the rooms do not close and the ventilation system smells very bad. I stayed twice, but never again.
Eray
Stayed 1 night in May 2024
Response from Nick Burrows - Assistant Front Office Manager on May 24, 2024
Dear Eray,Thank you so much for staying with us. We appreciate you taking the time to leave this review. We value your feedback about your front desk experience and will be treating this seriously. We will also will be looking into the doors in your room not closing and we sincerely apologize for any lack of security you felt during your stay. We hope to do better for you on your next visit. Sincerely,Nick Burrows - Assistant Front Office Manager
Dear Biniyam, Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.Warm regards, Jane Pham, Assistant Front Office Manager.
8/10 Good
Alice, Naples
Traveled with family
May 21, 2024
Liked: Cleanliness, staff & service, amenities
Good stay. Close to the cruise ship. Walking distance. Annika at the front desk was pleasant.
Alice
Stayed 1 night in May 2024
Response from Jane on May 22, 2024
Dear Alice, We're thrilled to receive your positive feedback! It was our pleasure to ensure your stay was enjoyable and Annika is surely our star! We hope to have the opportunity to host you again in the future.Warm regards, Jane Pham, Assistant Front Office Manager.
Dear Mohamed, Your satisfaction is our top priority, and we're so glad to have met your expectations. Thank you for choosing our hotel, and we hope to see you again soon!Warm regards, Jane Pham, Assistant Front Office Manager.
Dear Darya, Your satisfaction is our top priority, and we're so glad to have met your expectations. Thank you for choosing our hotel, and we hope to see you again soon!Warm regards, Jane Pham, Assistant Front Office Manager.
Excellent service.. staff were friendly and accommodating. Swmming pool and hot tub were my favourite amenities…
Karina
Stayed 3 nights in May 2024
Response from Jane on May 22, 2024
Dear Karina, We appreciate you taking the time to share your experience. It's wonderful to know that you had enjoyed our facilities. We can't wait to serve you again on your next visit.Warm regards, Jane Pham, Assistant Front Office Manager.
We were pleased with the entire experience & location. We had dinner in the hotel restaurant which was delicious.
Kathleen A
Stayed 1 night in May 2024
Response from Jane on May 21, 2024
Dear Kathleen A, We're thrilled to receive your positive feedback! It was our pleasure to ensure your stay was enjoyable. We hope to have the opportunity to host you again in the future.Warm regards, Jane Pham, Assistant Front Office Manager.
Clean, comfortable room and friendly staff. Within walking distance of shopping, dining options and the waterfront.
William
Stayed 5 nights in Mar 2024
Response from Jane on May 21, 2024
Dear William, Your positive feedback means a lot to us! We're delighted that you enjoyed your stay, and we look forward to providing you with another memorable experience in the future.Warm regards, Jane Pham, Assistant Front Office Manager.
Response from Nick Burrows - Assistant Front Office Manager on May 21, 2024
Dear Lillian,Thank you so much for staying with us. We appreciate you taking the time to mention our location and staff. See you again soon.Sincerely,Nick Burrows - Assistant Front Office Manager
Fast check in, good restaurant, very pleasant staff.
Jeffrey
Stayed 1 night in May 2024
Response from Jane on May 21, 2024
Dear Jeffrey, Your satisfaction is our top priority, and we're so glad to have met your expectations. Thank you for choosing our hotel, and we hope to see you again soon!Warm regards, Jane Pham, Assistant Front Office Manager.
Dear Kris, We're thrilled to receive your positive feedback! It was our pleasure to ensure your stay was enjoyable. We hope to have the opportunity to host you again in the future.Warm regards, Jane Pham, Assistant Front Office Manager.
6/10 Okay
Tim
May 21, 2024
It was good
Tim
Stayed 1 night in May 2024
Response from Jane on May 22, 2024
Dear Tim, Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.Warm regards, Jane Pham, Assistant Front Office Manager.