Title: Holiday Inn Tulum by IHG Reviews, Deals & Photos 2026 - Expedia [See all properties](http://www.expedia.com/Hotel-Search?regionId=182189&destination=Tulum%2C+Tulum%2C+Quintana+Roo%2C+Mexico&selected=107788093&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Holiday Inn Tulum by IHG Tulum's ancient ruins and modern energy await exploration, with public WiFi keeping travelers connected throughout this magical coastal destination ## Photo gallery for Holiday Inn Tulum by IHG ![Exterior - Holiday Inn Tulum by IHG (Tulum)](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/548f80d1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Bar (on property) - Holiday Inn Tulum by IHG (Tulum)](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/1bb575b5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Holiday Inn Tulum by IHG (Tulum)](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/1c330547.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool - Holiday Inn Tulum by IHG (Tulum)](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/20ab4301.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property) - Holiday Inn Tulum by IHG (Tulum)](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/46d073cd.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Selina Tulum Downtown sits conveniently near Tulum National Park, offering a vibrant atmosphere with public WiFi access. Travelers start their mornings with breakfast before heading out to discover the impressive Mayan Ruins just a short distance away. VIP Access ## Reviews 8.6 Excellent ## Popular amenities - Pet friendly - Parking included - Free WiFi - Restaurant - Air conditioning VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.com/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.com/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=107788093&PinnedHotelID=107788093&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=107788093&PinnedHotelID=107788093&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.com/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=107788093&PinnedHotelID=107788093&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=107788093&PinnedHotelID=107788093&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.com/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=107788093&PinnedHotelID=107788093&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=107788093&PinnedHotelID=107788093&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.com/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=107788093&PinnedHotelID=107788093&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=107788093&PinnedHotelID=107788093&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 12 of 12 rooms ### View all photos for Suite, 1 Bedroom (Jungle View) ![Room amenity](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/33018f32.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom (Jungle View) - City view - Sleeps 2 - 1 Twin Bed ### View all photos for Standard Room, 1 King Bed (Jungle View) ![Room amenity](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/33018f32.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed (Jungle View) 10.0 Exceptional 1 review - City view - Sleeps 2 - 1 King Bed ### View all photos for Suite, 1 King Bed (Outdoor Private Pool) ![Suite, 1 King Bed (Outdoor Private Pool) | Premium bedding, Select Comfort beds, desk, laptop workspace](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/6a5ff479.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed (Outdoor Private Pool) - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 King Bed ![Premium bedding, Select Comfort beds, desk, laptop workspace](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/269fb014.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed 10.0 Exceptional 2 reviews - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Queen Beds, Accessible (Communications) ![Standard Room, 2 Queen Beds, Accessible (Communications) | Premium bedding, Select Comfort beds, desk, laptop workspace](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/81f3ddc1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds, Accessible (Communications) - City view - Sleeps 4 - 2 Queen Beds ### View all photos for Standard Room, 1 King Bed, Pool View ![Room amenity](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/33018f32.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Pool View 7.4 Good 3 reviews - Sleeps 2 - 1 King Bed ### View all photos for Suite, 1 King Bed ![Room amenity](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/33018f32.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed - City view - Sleeps 4 - 1 King Bed ### View all photos for Suite, 1 King Bed, Pool View ![Room amenity](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/33018f32.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Pool View - Sleeps 4 - 1 King Bed ### View all photos for Standard Room, 1 Queen Bed, Pool View ![Room amenity](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/33018f32.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed, Pool View - Sleeps 2 - 1 Queen Bed ### View all photos for Standard Room, 2 Double Beds ![Room amenity](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/33018f32.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds 10.0 Exceptional 1 review - Sleeps 4 - 2 Double Beds ### View all photos for Standard Room, 2 Double Beds, Pool View ![Room amenity](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/33018f32.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, Pool View 10.0 Exceptional 1 review - Sleeps 4 - 2 Double Beds ### View all photos for Standard Room ![Room amenity](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/d5ece364.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room - Sleeps 1 - 1 Twin Bed ## You may also like Ad ![2 outdoor pools, free cabanas, pool umbrellas](https://images.trvl-media.com/lodging/79000000/78780000/78771400/78771341/61c9fe46.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Motto by Hilton Tulum Zama - Pool - Spa - Pet friendly - Parking included 8.6 Excellent 354 reviews $86 nightly $107 total Apr 16 - Apr 17 Total with taxes and fees [](https://www.expedia.com/Tulum-Hotels-Motto-By-Tulum.h78771341.Hotel-Information?chkin=2026-4-16&chkout=2026-4-17&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=0654131a-fc97-4dc1-a919-470d34369787&top_cur=USD) Ad ![Down comforters, free minibar, in-room safe, individually decorated](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/17000000/16180000/16173300/16173295/92306d58_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Unico Hotel Riviera Maya - Adults Only - All Inclusive Kantenah - Pool - Hot tub - All inclusive - Spa 9.0 Wonderful 1,001 reviews $471 nightly $569 total Mar 30 - 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Pool - Breakfast included - Spa - Parking included 9.0 Wonderful 538 reviews $490 nightly $587 total Apr 13 - Apr 14 Total with taxes and fees [](https://www.expedia.com/Tulum-Hotels-Be-Tulum-Beach-Spa-Resort.h3389380.Hotel-Information?chkin=2026-4-13&chkout=2026-4-14&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=0654131a-fc97-4dc1-a919-470d34369787&top_cur=USD) ![Mod logo](https://a.travel-assets.com/egds/marks/onekey__standard__always_light.svg) Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures! [Sign in](https://www.expedia.com/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Selina-Tulum-Downtown.h107788093.Hotel-Information)[Sign up, it's free](https://www.expedia.com/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Selina-Tulum-Downtown.h107788093.Hotel-Information) ## About the neighborhood Tulum City Center, a neighborhood in Tulum, is home to Holiday Inn Tulum by IHG. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Gran Cenote. Tulum Mayan Ruins and Las Palmas Public Beach are two other places to visit that come recommended. [Visit our Tulum travel guide](https://www.expedia.com/Tulum.dx182189) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.21316%2C-87.45309&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=XjFCbxqeqfniAF8PwbtDxYTK4Fc=) Avenida Coba S/N tulum Centro Colonia, Huracanes 77760, Tulum, QROO ### What's nearby - ![Jaguar Park](https://images.trvl-media.com/place/182189/e40c4d24-37bc-4075-8fb5-eda72a0a4d20.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Jaguar Park 14 min walk \- 0.8 miles - ![Tulum National Park](https://images.trvl-media.com/place/6159558/fcece672-c3eb-4b45-9a58-ee140f5007a0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tulum National Park 4 min drive \- 2.5 miles - ![Tulum Mayan Ruins](https://images.trvl-media.com/place/6159558/8a79cdc5-ea0d-4968-a046-1d69527bdd07.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tulum Mayan Ruins 6 min drive \- 3.1 miles - Dos Aguas Park 14 min walk \- 0.8 miles - Hospital de Tulum 4 min drive \- 1.6 miles ### Getting around - Tulum Intl. Airport (TQO) 45 min drive ### Restaurants - Starbucks 4 min walk - La Regia Tulum 2 min walk - El Capitán 4 min walk - 1000 Caguamas 3 min walk - Frida’s Tulum 5 min walk ## About this property ### Holiday Inn Tulum by IHG Luxury hotel remodeled in 2024 and located near Tulum National Park Located close to Las Palmas Public Beach and Playa Paraiso, Holiday Inn Tulum by IHG provides a coffee shop/cafe, a bar, and a restaurant. Stay connected with free in-room WiFi. Additional perks include: - An outdoor pool - Free self parking - Cooked-to-order breakfast (surcharge), an elevator, and concierge services - A front-desk safe, tour/ticket assistance, and luggage storage Room features All 108 rooms include comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and desk chairs. More amenities include: - Select Comfort beds and free cribs/infant beds - Blackout drapes/curtains and window screens - 55-inch flat-screen TVs with cable channels - Daily housekeeping, desks, and desk chairs ## Similar properties ![2 outdoor pools, free cabanas, pool umbrellas](https://images.trvl-media.com/lodging/79000000/78780000/78771400/78771341/61c9fe46.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Motto by Hilton Tulum Zama - Pool - Spa - Pet friendly - Parking included 8.6 Excellent 354 reviews $86 nightly $107 total Apr 16 - Apr 17 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-16&endDate=2026-04-17&selected=78771341&PinnedHotelID=78771341&HadPinnedHotel=true®ionId=-1&adults=2) ![Couples treatment rooms, body treatments, aromatherapy](https://images.trvl-media.com/lodging/45000000/44040000/44035300/44035250/a9403957.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Copal Tulum Hotel Zama - Pool - Spa - Parking included - Free WiFi 8.8 Excellent 1,002 reviews $75 nightly $94 total Mar 30 - 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In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices) - Available in some public areas: Free WiFi ### Parking and transportation - Height restrictions apply for onsite parking - Free self parking on site ### Food and drink - Weekend cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: MXN 250 to 600 for adults and MXN 250 to 600 for children - A bar/lounge - A coffee shop/cafe - A restaurant ### Things to do - Outdoor pool ### Family friendly - In-room crib - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Smooth flooring in public areas - Wheelchair accessible (may have limitations) - Wheelchair-accessible path of travel - Wheelchair-accessible pool - Wheelchair-accessible registration desk ### More - 2 buildings - 4 floors - Built in 2022 - Renovated entire property - December 2024 - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Free crib - Premium bedding - Select Comfort mattress ### Bathroom - Hydromassage showerhead - Shower - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 55-inch flat-screen TV with cable channels ### Food and drink - Free bottled water - Limited room service ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Desk chair - Laptop workspace - Mobile key entry - Phone - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival Information provided by the property may be translated using automated translation tools Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests. ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of MXN 600 per pet (varies based on length of stay), plus a one-time cleaning fee of MXN 500 and a deposit of MXN 3630 per stay Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 1 total (up to 22 lbs per pet) Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation ### Children and extra beds Children are welcome Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 250 to 600 for adults, and MXN 250 to 600 for children - Pet deposit: MXN 3630 per stay - Pet fee: MXN 600 per pet (varies based on length of stay) plus MXN 500 one-time cleaning fee - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Parking height restrictions apply ### Property is also known as Hotel Bakal Tulum Selina Tulum Downtown Holiday Inn Tulum Downtown Holiday Inn Tulum By IHG Hotel Holiday Inn Tulum By IHG Tulum Holiday Inn Tulum Downtown by IHG Holiday Inn Tulum By IHG Hotel Tulum ## Frequently asked questions ### Does Holiday Inn Tulum by IHG have a pool? ### How much does it cost to stay at Holiday Inn Tulum by IHG? ### Is Holiday Inn Tulum by IHG pet-friendly? ### How much is parking? ### What time is check-in at Holiday Inn Tulum by IHG? ### What time is check-out at Holiday Inn Tulum by IHG? ### Where is Holiday Inn Tulum by IHG located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Holiday Inn Tulum by IHG Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.com/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.2 Amenities ### 9.4 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 50 8 - Good 23 6 - Okay 14 4 - Poor 3 2 - Terrible 1 ## Reviews Verified ### 10/10 Excellent #### Doria Jan 3, 2026 Liked: Cleanliness, amenities, property conditions & facilities The rooms were clean and proper, and staff was super friendly and accommodating. I also liked how walkable this location was to many spots in downtown! As a solo traveler I felt safe the entire time here. ##### Doria Stayed 5 nights in Dec 2025 Verified ### 8/10 Good #### Cynthia Feb 11, 2026 Liked: Cleanliness, amenities, property conditions & facilities We loved the restaurant. During our 10 day stay, they always made sure we had all we needed. Special thanks to William in the afternoon by the pool… always made sure we had water! ##### Cynthia Stayed 8 nights in Feb 2026 Verified ### 8/10 Good #### Saeid Mar 3, 2026 Liked: Cleanliness, staff & service, amenities Area clean rooftop not clean, Pool is good, reception professional, staff very good the area was warm no air condition ##### Saeid Stayed 3 nights in Feb 2026 Verified ### 6/10 Okay #### Windy Dec 1, 2025 Liked: Room comfort The friendly staff made check-in a breeze. The underground parking is narrow and low, but our rental car fit. We apprecaite teh close proximity to Avenida Tulum, the restaurants, supermarket, and ADO bus terminal. ##### Windy Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### Anna Dec 3, 2025 Liked: Cleanliness, staff & service Staff was great, cleaning was great, location was perfect. Ventscouldhave worked better ##### Anna Stayed 5 nights in Nov 2025 Verified ### 6/10 Okay #### Albert Jan 7, 2026 Liked: Cleanliness, amenities, property conditions & facilities Hi! The staff especially Laura at the front desk was very nice and helpful with the little problems we had with our room. We had a room that the door didn’t lock, so everyone could open our door room and come in at anytime. The repair crew were super quick for the repairs and the staff upgraded our room free of charge to accommodate our experience at their hotel. Would recommend. ##### Albert Stayed 2 nights in Dec 2025 Verified ### 10/10 Excellent #### Jesus Apr 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel ! The staff is super friendly specially Sam. definitely would came back! ##### Jesus Stayed 1 night in Apr 2025 Verified ### 10/10 Excellent #### Myrna Apr 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great place to stay! Very nice accommodations, very friendly staff. I loved staying here. Walking distance to the centro where you will find lots of stores and restaurants. Very safe area. Only 8 mins drive to the Tren Maya station and 10 min drive to the beach. Highly recommend ##### Myrna Stayed 1 night in Apr 2025 Verified ### 8/10 Good #### jema Nov 10, 2025 Liked: Cleanliness, staff & service, amenities Staff were all lovely and very helpful. Balcony was a little dirty on the floor, shower wasn't great in terms of water pressure but the size was bigger than most hotels. Hotel was quiet in terms of guests and no beer buckets were available in the rooftop bar as advertised in the elevators. Overall would recommend ##### jema Stayed 3 nights in Nov 2025 Verified ### 10/10 Excellent #### Sandra Oct 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I thoroughly enjoyed my stay at the Holiday Inn, the staff were excellent, check in was fast and easy. They let me check in early and gave a late checkout. Much better than Holiday Inn’s in the U.K. Rooms were a good size, with a coffee machine and tv, water pressure was really good, and the clock had a usb port. So good I stayed an extra night. . Only thing that would be beneficial would be a mini fridge in the room, although the staff did find me a fridge. Highly recommended ![](https://a.travel-assets.com/ugc/hotel-reviews/75069fda-f214-4d34-b3e9-46c2fab5109f-1761453287754.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/bdb261f2-09be-42ce-9fce-c35e53899c18-1761453295281.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/edd6890f-ee5d-4b48-b0c6-1edb2a5e158c-1761453457490.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/cbd7d00f-34e3-48df-ae71-a3fd13af215c-1761453457490.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sandra Stayed 1 night in Oct 2025 Verified ### 10/10 Excellent #### Alicia Jul 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities I enjoyed the pool. I enjoyed the hotel. It was clean. The only thing that was terrible was the bathroom. The toilet kept clogging when it flush right but staff was great and it was clean. ![](https://a.travel-assets.com/ugc/hotel-reviews/b95bc477-d217-4a57-90da-b1b6069a5db8-1752716469025.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alicia Stayed 8 nights in Jul 2025 Verified ### 10/10 Excellent #### Aniqa Mar 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is great here-on and off desk, they are kind and attend to your needs. There is still renovation going on but it did not really bother me. The pool was tranquil and not too many people going there, plus they have a gym & balconies. The location is prime and I can't complain for the price I got in a package. ##### Aniqa Stayed 3 nights in Mar 2025 Verified ### 8/10 Good #### Cynthia A. May 13, 2025 Liked: Staff & service The shower head was spraying water outside of the shower. The previous maintenance was tacky. It was fixed and manageable but still needs a new head. The front desk personnel were very friendly and helpful during our stay. ##### Cynthia A. Stayed 3 nights in May 2025 Verified ### 8/10 Good #### Renee May 8, 2025 Liked: Cleanliness, staff & service, amenities Overall had a good stay here. Rooms were smaller but adequate. Wifi was good and steady. The space was lacking a few things like a mini fridge and a safe. A few maintenance things such as the chain lock was falling off the wall and the shower faucet needs a thermostatic valve to help control the water temperature as it was very inconsistent (cold then scalding). The only other issue was the parkade. It was not access controlled, so not really any different than parking on the road. The entrance and exit are extremely narrow so if you've rented a larger vehicle, it will be VERY tight. We also could not find our way up to the hotel from within the parkade (still under construction) so we had to walk around each day. Hotel location is very convenient for cars as it's at the crossroads of the 2 major roads for daytrips but a bit of a walk to restaurants...would be great if they had bicycles onsite. Bank with cash machine was just the next door. Overall, happy with our stay. ##### Renee Stayed 4 nights in Apr 2025 Verified ### 10/10 Excellent #### Joseph Nov 20, 2025 Liked: Cleanliness, amenities, property conditions & facilities This was a nice, clean, new hotel with new pools. It is really nice. ##### Joseph Stayed 2 nights in Nov 2025 Verified ### 8/10 Good #### Emile Sep 30, 2025 Liked: Staff & service I like the convenience of the location. Its close by the supermarket and shops. ##### Emile Stayed 6 nights in Sep 2025 Verified ### 10/10 Excellent #### Felix Nov 30, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Clean and bright ##### Felix Stayed 3 nights in Nov 2025 Verified ### 8/10 Good #### Alejandro Sep 12, 2025 Liked: Property conditions & facilities Just to spend the night ##### Alejandro Stayed 1 night in Aug 2025 Verified ### 6/10 Okay #### Javier Nov 30, 2025 Liked: Cleanliness Not a true Holiday Inn, bedding not at standard for a Holiday Inn. Clean, not bad at all but it did not feel like a Holiday Inn. Expedia says there’s 50% off on airport transfers but there’s no service ##### Javier Stayed 2 nights in Nov 2025 Verified ### 6/10 Okay #### Qiang Dec 24, 2025 Liked: Cleanliness, amenities Toilet doesn’t flush. It took a bit longer to fix, but it should be checked before guests checking in. ##### Qiang Stayed 1 night in Dec 2025 Verified ### 6/10 Okay #### Kathi Jan 14, 2026 Liked: Cleanliness, property conditions & facilities Pool was very nice and people in restaurant too. Prices a bit high though. They did not follow up with me properly with my arrival. Proper arrangements were not made FOR transportation. Upon arrival at my room the air conditioning was not working. They did give me another room though. Just a bit frustrating. ##### Kathi Stayed 14 nights in Dec 2025 Verified ### 10/10 Excellent #### James Apr 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice pool. Good internet. Helpful staff. ##### James Stayed 4 nights in Apr 2025 Verified ### 10/10 Excellent #### Jorge Feb 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect for us This hotel is located towards the end of the main road where all the action happens, however we need it a quiet hotel with a pool for our children. The hotel has recently opened up so it is basically brand new and they're doing a few final touches. It has an underground parking garage, a beautiful pool and greenery around it. Super clean, comfortable, quiet and affordable. We walked to the main square plaza and it took us about 15 minutes, nearby you find lots of food options, a supermarket across the street, a few ATM/banks and the Tulum ruins are one traffic light away from the hotel. ##### Jorge Stayed 1 night in Feb 2025 Verified ### 4/10 Poor #### Neghina Jul 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities No english signs. The beddings are horrible, and make you hot, maybe switch to cotton. We had no other choice hence why we stayed. The parking is absolutely horrible and there's mo elevator from the underground parking so you have to bring up your luggage up the stairs. ##### Neghina Stayed 1 night in Jul 2025 Verified ### 8/10 Good #### Efren Feb 25, 2026 Liked: Cleanliness, amenities, property conditions & facilities Esta muy limpia ##### Efren Stayed 1 night in Feb 2026 ## Explore a world of travel with Expedia - [Lodging](?equalTargetTab=tab-0) - [Flights](?equalTargetTab=tab-1) - [Packages](?equalTargetTab=tab-2) - [Cars](?equalTargetTab=tab-3) - [Vacation Rentals](?equalTargetTab=tab-4) - [Things to Do](?equalTargetTab=tab-5) - [Trobbu Boutique Collection Tulum - All Inclusive](https://www.expedia.com/Tulum-Hotels-TROBBU-TULUM.h104584556.Hotel-Information) - [Siwa Tulum Unique Hotel & Spa](https://www.expedia.com/Tulum-Hotels-Siwa-Tulum.h93058840.Hotel-Information) - [Ku Kuk Glamping](https://www.expedia.com/Chemuyil-Hotels-Ku-Kuk-Glamping.h77127992.Hotel-Information) - [Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive](https://www.expedia.com/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information) - [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.com/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) - [Hotel Shibari Tulum - Restaurant & Cenote Club](https://www.expedia.com/Tulum-Hotels-Hotel-Shibari-Tulum.h92418875.Hotel-Information) - [Tubo Tulum Hostel](https://www.expedia.com/Tulum-Hotels-Tubo-Tulum-Hostel.h9024545.Hotel-Information) - [Amor Rooms](https://www.expedia.com/Tulum-Hotels-Amor-Rooms.h42559911.Hotel-Information) - [Aqua Viva Tulum](https://www.expedia.com/Tulum-Hotels-Aqua-Viva-Tulum.h9856441.Hotel-Information) - [Panacea Condo Tulum](https://www.expedia.com/Tulum-Hotels-Hotel-Panacea-Tulum.h31675822.Hotel-Information) - [Be Destination Tulum](https://www.expedia.com/Tulum-Hotels-Be-Tulum-Beach-Spa-Resort.h3389380.Hotel-Information) - [Naala Tulum](https://www.expedia.com/Tulum-Hotels-Naala-Tulum.h58187077.Hotel-Information) - [Una Vida](https://www.expedia.com/Tulum-Hotels-Una-Vida.h16587861.Hotel-Information) - [Casa Agape Hotel Tulum with Beach Club Access](https://www.expedia.com/Tulum-Hotels-Casa-Agape.h44125737.Hotel-Information) - [Amanecer y Mañana Private Room - Tulum Town](https://www.expedia.com/Tulum-Hotels-Amanecer-Y-Manana-Private-Room-Tulum-Town.h21647792.Hotel-Information) - [The Yellow Nest](https://www.expedia.com/Tulum-Hotels-The-Yellow-Nest.h76670999.Hotel-Information) - [First floor apartment near the beach](https://www.expedia.com/Tulum-Hotels-First-Floor-Apartment-By-The-Beach-With-Pool-Water-Views.h106617117.Hotel-Information) - [Papaya Playa Project, Tulum, a Member of Design Hotels](https://www.expedia.com/Tulum-Hotels-Papaya-Playa-Project.h1500531.Hotel-Information) - [Tooj Cheel Lodge Tulum](https://www.expedia.com/Tulum-Hotels-Tooj-Cheel-Lodge-Tulum.h33463097.Hotel-Information) - [Dreams Tulum Resort & Spa - All Inclusive](https://www.expedia.com/Tulum-Hotels-Dreams-Tulum-Resort-Spa.h17456830.Hotel-Information) - [Flights to Tulum](https://www.expedia.com/Destinations-In-Tulum.d553248632557170387.Flight-Destinations) - [Tulum Vacations](https://www.expedia.com/Tulum.d553248632557170387.Destination-Travel-Guides) - [Car rentals near Tulum](https://www.expedia.com/Destinations-In-Tulum.d553248632557170387.Car-Rental-Destinations) - [Tulum Vacation Rentals](https://www.expedia.com/Destinations-In-Tulum.d553248632557170387.Vacation-Rental-Destinations) - [Things to do in Tulum](https://www.expedia.com/Things-To-Do-In-Tulum.d553248632557170387.Travel-Guide-Activities)