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Naala Tulum

3.5 star property
Comfortable Tulum hotel in Zama with 24-hour front desk
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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Naala Tulum

Exterior
Front of property
Down comforters, minibar, in-room safe, desk
Bicycling
Shower, free toiletries, hair dryer, bathrobes
Reviews
9.0

Wonderful

Popular amenities

  • Pool
  • Parking availableParking availableParking available
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning

Check out the area

Map
Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760
  • Popular LocationTulum National Park1 min walk
  • Popular LocationTulum Mayan Ruins7 min drive
  • Popular LocationPlaya Paraiso10 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)90 min drive
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Room options

View all photos for Family Apartment, 2 Bedrooms

Down comforters, minibar, in-room safe, desk

Family Apartment, 2 Bedrooms

Highlights

Separate sitting area
Air conditioning
Kitchen
Refrigerator
Flat-screen TV
Ceiling fan
Down duvet
2 bedrooms
  • 1076 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Bed

View all photos for Deluxe Room

Down comforters, minibar, in-room safe, desk

Deluxe Room

Highlights

Air conditioning
Flat-screen TV
Down duvet
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
Private bathroom
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room (Smart)

Down comforters, minibar, in-room safe, desk

Superior Room (Smart)

Highlights

Air conditioning
Flat-screen TV
Down duvet
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
Private bathroom
  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Quadruple Room (Smart)

Down comforters, minibar, in-room safe, desk

Superior Quadruple Room (Smart)

Highlights

Air conditioning
Flat-screen TV
Down duvet
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
Private bathroom
  • 646 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Down comforters, minibar, in-room safe, desk

Standard Room

Highlights

Air conditioning
Flat-screen TV
Down duvet
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
Private bathroom
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room

Down comforters, minibar, in-room safe, desk

Deluxe Quadruple Room

Highlights

Air conditioning
Flat-screen TV
Down duvet
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
Private bathroom
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Tulum

Naala Tulum is located in Zama, a neighborhood in Tulum. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Xel-Há Park and LabnaHa Ecopark Adventures are also worth visiting.
Visit our Tulum travel guideOpens in a new window

What's nearby

  • Tulum National Park - 1 min walk
  • Las Palmas Public Beach - 5 min drive
  • Tulum Mayan Ruins - 7 min drive
  • Playa Paraiso - 10 min drive
  • Playa Ruinas - 10 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 91 min drive

Restaurants

  • El Capitán - 9 min walk
  • Rossina Cafe - 15 min walk
  • Carl's Jr. - 2 min walk
  • Coati Café Tulum - 16 min walk
  • Boston’s - 11 min walk

About this property

Naala Tulum

Hotel near Tulum Mayan Ruins
Take advantage of a terrace, a garden, and a bar at Naala Tulum. Free in-room WiFi and a restaurant are available to all guests.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers
  • Bike rentals, self parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Tour/ticket assistance, a 24-hour front desk, and concierge services
  • Luggage storage and an elevator
  • Guest reviews speak well of the pool, helpful staff, and location
Room features
All 95 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes. Guests reviews speak well of the clean rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 40-inch flat-screen TVs with Netflix, streaming services, and digital channels
  • Wardrobes/closets, ceiling fans, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Self parking on site (USD 10 per day)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cleaning fee: USD 1.55 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Naala Tulum Hotel
Naala Tulum Tulum
Naala Tulum Hotel Tulum

Frequently asked questions

Does Naala Tulum have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Naala Tulum?

As of May 3, 2024, prices found for a 1-night stay for 2 adults at Naala Tulum on Jun 2, 2024 start from $84.99, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Naala Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Naala Tulum?

Self parking is available for USD 10 per day.

What time is check-in at Naala Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Naala Tulum?

Check-out is at noon.

Does Naala Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 9:00 AM–6:00 PM on request. A fee of USD 120 per vehicle applies.

Where is Naala Tulum located?

Located in Zama, this hotel is 0.1 mi (0.1 km) from Tulum National Park and within 3 mi (5 km) of Tulum Mayan Ruins and Tulum Beach. Playa Paraiso is 2.6 mi (4.1 km) away.

Naala Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 250 out of 377 reviews" "
Rating 8 - Good. 78 out of 377 reviews" "
Rating 6 - Okay. 29 out of 377 reviews" "
Rating 4 - Poor. 9 out of 377 reviews" "
Rating 2 - Terrible. 11 out of 377 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Amy Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with an amazing rooftop pool!
Stayed 4 nights in Mar 2024

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Noelannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an incredible stay and was about to give 5 stars until the checkout process. Was accused for taking toiletries and items from the room when all of them were in order. Hotel restaurant was expensive for coffee and breakfast. One day was charged for unlimited coffee so assumed the same on our last day there, to find out we were charged over 300 pesos for 4 coffees. Make sure you check with staff on a daily basis what the price is for the food and drink before you order to avoid this as no menu was provided.
Stayed 4 nights in Mar 2024

10/10 Excellent

Casey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above & beyond, amazing service. So helpful, and also not obtrusive, they have a great balance of attentive, but not bothersome. In addition to the staff we loved the building, the lush vegetation, all the comfortable seating, the fresh water, the garden oasis and rooftop pool and lounges. Thank you Naala, you were perfect.
Stayed 4 nights in Mar 2024

10/10 Excellent

Belinda

Stayed 4 nights in Mar 2024

10/10 Excellent

Jessica

Liked: Staff & service, amenities, property conditions & facilities
Love the staff and great breakfast!
Stayed 8 nights in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, just outside of the main busy areas of the rest of Tulum but close enough to either walk or better yet bike around. Clean, modern and basic room, the sheets and bed were a dream to sleep in. Roof top pool was a beautiful place to take in the sunrise and sunset, or take a refreshing dip after being in the warmth of the sun. Lots of great restaurants around and access to the rest of the town. Loved being able to rent a bike just from the lobby. Tulum is an excellent place to visit, this hotel was a great base to explore the area.
Stayed 3 nights in Feb 2024

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always friendly, courteous and ready to assist. It smells great, the entire facility, from the parking garage, to the roof garden...it's just unlike anything I have ever sensed before. Great work!
Stayed 1 night in Feb 2024

10/10 Excellent

Andres

Stayed 1 night in Mar 2024

General hotel information

Reasons to Book
Outdoor Pool & Comfortable Beds
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
3.5