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Reviews of One Village Place Residences, Lake Tahoe

4 out of 5
One Village Place Residences, Lake Tahoe
9001 Northstar Drive, Truckee, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 209 out of 293 reviews" "
Rating 8 - Good. 42 out of 293 reviews" "
Rating 6 - Okay. 17 out of 293 reviews" "
Rating 4 - Poor. 11 out of 293 reviews" "
Rating 2 - Terrible. 14 out of 293 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine

Stayed 2 nights in Apr 2024

10/10 Excellent

Christopher, auburn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Juana on Apr 30, 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Aysar

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
We had a wonderful time. Being in a top floor, we had vaulted ceilings, spacious two bedroom and 2.5 bathrooms. A large fully equipped kitchen. W/D, fireplace, deep tubs…it was so nice. Our east side view also gave us the wonderful AM sunlight streaming thru our bedrooms in the morning. I would recommend doing spot cleaning for the couches and carpets. We also were almost back broken due to the stiff mattresses. Few issues that we made work: jacuzzi was out of order during the visit, fire pits were not functional during the visit, and since it was “spring cleaning” week, we found only 3-4 shops open. But-I would def stay here again, and bring 5 more friends with me.
Stayed 2 nights in Apr 2024
Response from Juana on Apr 29, 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Aaron, Knowsley

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely fantastic, my favourite space to wind down in Tahoe
Stayed 3 nights in Apr 2024
Response from Ryan on Apr 25, 2024
Thank you, Aaron, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

4/10 Poor

Kenneth, PLANO

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice clean property next to the gondola, but communication about this property was negligible. At check-in the primary focus was trying to sell customers on time-share. Was not made aware of amenities available to residences in the facility. The hot tub and the workout room was closed most of the time, and only upon leaving did we read somewhere that residences had access to facilities in the village. Very disappointing stay for an overpriced facility.
Stayed 3 nights in Mar 2024
Response from Ryan on Apr 25, 2024
Thank you for your review. We apologize for the lack of communication and focus on timeshares at check-in. We're working on improvements to ensure guests receive clear information about amenities and resident access.

10/10 Excellent

Michelle

Stayed 1 night in Apr 2024
Response from Juana on May 10, 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Ting

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quite spacious 1-bed room apartment with very nice kitchen. Location can't be more perfect / there is a direct entry to the gondola.
Stayed 1 night in Apr 2024
Response from Juana on Apr 8, 2024
Thank you for staying with us, we appreciate your feedback.

6/10 Okay

Jennifer, San Ramon

Traveled with family
Liked: Amenities
The staff was rude and the ski lockers were full. The location is great.
Stayed 2 nights in Mar 2024
Response from Juana on Apr 5, 2024
Thank you for staying with us, we appreciate your feedback.

6/10 Okay

Steve

Stayed 1 night in Mar 2024
Response from Ryan on Mar 28, 2024
Thank you for taking the time to share your feedback. We noticed that your review does not have any comments on your stay. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

10/10 Excellent

Dmitriy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome place with gondola in the hotel! Just look for better deals since this is an expensive property
Stayed 2 nights in Feb 2024
Response from Ryan on Mar 15, 2024
Thank you, Dmitriy, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Jozefina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great 2 bedroom with the den.Clean,spacious right next to Gondola so no wait in the am. to go skiing.We like to cook and we wish that there were some more cooking and serving dishes but we made it work.We also had some issues with the Wifi so couple of times a day we had to reset the router to get Wifi back but it was fine.Overall great place and wr would stay there again!!
Stayed 3 nights in Feb 2024
Response from Ryan on Mar 15, 2024
Thank you, Jozefina, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Jane

Liked: Cleanliness
Beautiful stay
The property and location ate great. The condo has all the amenities you'd need. Kitchen had coffee and all modern appliances, no dish soap; but had dishwasher tabs the bathroom had shampoo, conditioner and body wash-all good. Nice deep tub and separate shower. Bedroom was spacious and nice patio door and windows. The bed was not as comfortable as we'd have liked. Nice views of the shops. The gondola was right outside the buildings door- so nice . Also lockers for your skis and stuff- free!!! Would stay again
Stayed 3 nights in Jan 2024
Response from Ryan on Feb 7, 2024
Jane, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

don

Liked: Cleanliness, room comfort
Huge room with all the amenities.
Great location right in the village. Large room with all amenities. Actually too big for just a couple. You feel like a timeshare owner here without all the commitments. Way better than a standard hotel room. We will be back.
Stayed 1 night in Dec 2023
Response from Ryan on Dec 14, 2023
Don, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

8/10 Good

Tat Yan

Stayed 2 nights in Dec 2023
Response from Ryan on Jan 2, 2024
Thank you, Tat, for taking the time to leave a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

2/10 Terrible

Stephanie

Stayed 1 night in Dec 2023
Response from Ryan on Dec 26, 2023
Thank you for taking the time to share your feedback. We noticed that your review does not have any comments on your stay. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

10/10 Excellent

Alysia

Stayed 3 nights in Nov 2023
Response from Ryan on Dec 21, 2023
Thank you, Alysia, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Mary

Stayed 1 night in Oct 2023
Response from Ryan on Oct 26, 2023
Thank you, Mary! We appreciate your top rating and hope you had a wonderful experience with us.

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Juana on Oct 6, 2023
Thank you for staying with us, we appreciate your feed back.

2/10 Terrible

Gregory, San Carlos

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Juana on Sep 24, 2023
Thank you for staying with us, we appreciate your feedback.

6/10 Okay

YUN

Stayed 2 nights in Sep 2023
Response from Juana on Sep 22, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Juana on Sep 19, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Scott

Liked: Cleanliness, room comfort
Northstar Living
Really nice top floor end unit. Very quiet and peaceful. Bring food and coffee, the village rolls up at 9 and sleeps in untiil 8. The only very minor issue was a broken lamp shade in the dining area.
Stayed 1 night in Sep 2023
Response from Juana on Sep 16, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Tracy

Liked: Cleanliness, room comfort
This place is glorious, almost sad to have to go home to a house that isn't even as nice. Great stay.
Stayed 1 night in Aug 2023
Response from Juana on Sep 1, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

yun

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice property, has full kitchen which is very convenient for family trip.
Stayed 1 night in Aug 2023
Response from Juana on Aug 19, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Judie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The condo itself was gorgeous! High end appliances, roomy, great cozy bed! We definitely will go back. Many of the sores and restaurants below in the village were closed in the summer or at least Tuesday and Wednesday. The pool is also a bit of a walk through the village to get to, but the ski lift was right there in the winter. There was no clear directions where to check in and no lobby area clearly marked. That was a challenge, but Terri was helpful when we finally found her. Again… gorgeous condo though!
Stayed 2 nights in Aug 2023
Response from Juana on Aug 19, 2023
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place was equipped with high end appliances and it was very clean. The rooms were spacious with nice beddings and the living area had 2 sofa beds. The guest bathroom shower was not working (realized late at night so told the staff upon check out)
Stayed 1 night in Aug 2023
Response from Juana on Aug 15, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Jozefina

Traveled with family
Liked: Cleanliness, property conditions & facilities
Amazing apartments!
Stayed 2 nights in Jul 2023
Response from David on Aug 8, 2023
Thank you for your review and feedback.

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, room comfort
Would do this again in a heart beat!
Loved our 2 nights here and really wish it could have been more like 5 nights!!!! Perfect location, level of activity, and proximity to quick drive destinations. Beautiful set up for our family of 4 with special needs to be able to accommodate and spread out. So relaxing!
Stayed 2 nights in Aug 2023
Response from Juana on Aug 7, 2023
Thank you for staying with us, we appreciate your feedback

10/10 Excellent

SAWART

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
awesome
Stayed 1 night in Jul 2023
Response from Juana on Aug 7, 2023
Thank you for staying with us, we appreciate your feedback

10/10 Excellent

Ashley

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing!!!!
Stayed 1 night in Aug 2023
Response from Juana on Aug 4, 2023
Thank you for staying with us, we appreciate your feedback

10/10 Excellent

Alexis L

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent amenities and location! Just wish the restaurants were open later.
Stayed 3 nights in Jul 2023
Response from Juana on Aug 4, 2023
Thank you for staying with us, we appreciate your feedback

8/10 Good

Kendall

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Juana on Jul 28, 2023
Thank you for staying with us, we appreciate your feedback

10/10 Excellent

Jaqueline

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was our second time staying at Northstar. We love all the amenities. The rooms are spacious and beautiful. We can’t wait to go back for an entire week.
Stayed 2 nights in Jul 2023
Response from Juana on Jul 25, 2023
Thank you for staying with us, we appreciate your feedback.

2/10 Terrible

Woong Gyu

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from Juana Meza on Jul 17, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Christa

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Juana on Jul 9, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from David on Jun 26, 2023
Thank you for your review.

6/10 Okay

Ari

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We experienced terrible customer service at the main guest check in. They gave us a room key for an occupied guest room which was very awkward when we entered the room and other guests were already there. This was on top of other poor customer service from front desk staff. We requested a call twice from the manager which never happened. The accommodation was beautiful just a shame it was let down by the front desk team.
Stayed 1 night in Jun 2023
Response from Juana on Jun 18, 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Alma

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023
Response from Juana on Jun 16, 2023
Thank you for staying with us, we appreciate your feedback.

6/10 Okay

Neeraj

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It seems like we visited before season opened so everything was closed but over all everything seemed great.
Stayed 1 night in Jun 2023
Response from Juana on Jun 12, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Grace

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Juana on Jun 6, 2023
Thank you for staying with us, we appreciate your feedback

10/10 Excellent

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Juana on May 28, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Masahiko, San Jose

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very clean!
Stayed 1 night in Apr 2023
Response from Juana on Apr 9, 2023
Thank you for staying with us, we appreciate your feedback.

2/10 Terrible

Gavin

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2023
Response from Juana Meza on Feb 28, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

patty, mill valley

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
No wifi login info anywhere in unit altho information sheet stated it was posted. Front desk phone # on info sheet incorrect. Had to walk in the dark n far to reception building for info
Stayed 3 nights in Feb 2023
Response from Juana Meza on Feb 11, 2023
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Jeff

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2023
Response from Juana on Jan 18, 2023
Thank you for staying with us, we appreciate your feedback.

8/10 Good

mike

Stayed 2 nights in Jan 2023
Response from Juana on Mar 6, 2023
Thank you for staying with us, we appreciate your feedback.

4/10 Poor

Christopher

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Supervisor checking is in was not friendly, nor was she informative. Additionally, every question was interrupted with a rude no before even hearing the full question. The check-out crew was able to validate who checked us in, but I have misplaced the name. Horrible start to the stay, luckily it went uphill from there.
Stayed 3 nights in Nov 2022
Response from Juana Meza on Nov 25, 2022
Thank you for staying with us, we appreciate your feedback.

4/10 Poor

Sylvia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely love this place, but we’re disappointed with our check in. We arrived early (before 4:00) They told us our room was not ready. We completely understand and asked that if the room gets done early, to give us a call. Well, 4:00 comes around and we go in to check in. They proceed to tell us that the room was still not ready. We expressed our frustration and they explained that a 4:00 check in is not always garaunteed. That’s not something anyone wants to hear especially if your paying for the time your staying in your room. After a couple of calls, everything was resolved.
Stayed 1 night in Oct 2022
Response from Juana Meza on Oct 22, 2022
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Franklin

Liked: Cleanliness, room comfort
Nicely furnished and very quiet
We visited Tahoe often while kids were growing up. Incline and neighboring areas were our places. This trip was a refresher after 2 decades. This was off season visit so everywhere was quiet. The OVP we booked for 2 nights was perfect location for us. The unit was well kept and very comfortable.
Stayed 2 nights in Oct 2022
Response from Juana Meza on Oct 16, 2022
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

JT

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2022