Thank you for taking the time to share your experience, Mailynn. We are happy to hear you enjoyed the location, though we apologize for the issues that prevented you from fully enjoying your stay. We wish that you had alerted us to the issues with the kitchen electrical while in the home so that we could rectify the situation as we worked to fix the issues to which you had alerted us, as well as any personal touch you found lacking. We take guest feedback seriously and have forwarded all your concerns to the local operations manager so that we can take the appropriate steps toward a resolution. We will continue to work with both our local operations manager and the homeowner to make improvements to this home, and we hope you will give us a second chance to impress you.

Thank you for your review, Tim! We are happy to hear you enjoyed our home. We are disappointed to learn that you had a negative experience with us. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We hope you'll give us a second chance to better serve you!