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Reviews of The Sutton Place Hotel Toronto

4 out of 5
The Sutton Place Hotel Toronto
355 King St W, Toronto, ON

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1667 out of 2112 reviews" "
Rating 8 - Good. 325 out of 2112 reviews" "
Rating 6 - Okay. 62 out of 2112 reviews" "
Rating 4 - Poor. 34 out of 2112 reviews" "
Rating 2 - Terrible. 24 out of 2112 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique old building
Stayed 1 night in May 2024

10/10 Excellent

Marianella

Liked: Cleanliness, staff & service, property conditions & facilities
0
Stayed 1 night in May 2024

10/10 Excellent

Raechelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel in the entertainment district. Very clean. Staff were excellent. Appreciated the Nespresso machine in the room. Would absolutely stay here again!
Stayed 2 nights in May 2024

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and staff was friendly and helpful. It was difficult to find the entrance. Construction close by.
Stayed 2 nights in May 2024

10/10 Excellent

Shackai

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay there again. Experience was 10/10
Stayed 3 nights in May 2024
Response from julianna on May 25, 2024
Hello Shackai, Thank you so much for your glowing review! We are thrilled to hear that your experience with us was a perfect 10/10!It’s incredibly rewarding to know that we met your expectations and provided a memorable stay. Your kind words inspire our team to continue delivering exceptional service to all our guests.We can't wait to welcome you back for another outstanding stay! Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Justin, Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Location, needs a hot tub.
Stayed 3 nights in May 2024
Response from julianna on May 25, 2024
Hello Justin, Thank you so much for your perfect rating! We are thrilled to see that you enjoyed your stay! We appreciate your suggestion regarding the addition of a hot tub. Guest feedback is invaluable to us as we continually strive to enhance our facilities and services. Rest assured, your comments will be taken into consideration for future improvements.Thank you once again for choosing The Sutton Place Hotel Toronto. We look forward to welcoming you back soon.Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Carissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and efficient staff. Valet parking was excellent and easy to use. Room was very spacious. Terrific location for Rogers centre.
Stayed 1 night in May 2024
Response from julianna on May 25, 2024
Hello Carissa, Thank you for your kind review! We are thrilled to hear that you had such a positive experience with our staff and found them to be both friendly and efficient. Our team strives to provide excellent service, and it’s wonderful to know we succeeded during your stay.We’re glad you found our valet parking service convenient and that you enjoyed your spacious room. Our prime location near the Rogers Centre is indeed a great advantage, and we’re happy it contributed to your enjoyable stay.We look forward to welcoming you back to The Sutton Place Hotel Toronto in the near future.Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Amy, Gaithersburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! The only downside is the construction in the area.
Stayed 3 nights in May 2024
Response from julianna on May 25, 2024
Hello Amy, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our convenient location and that it added to your overall experience.We apologize for any inconvenience caused by the construction in the area. We understand how they can impact your stay. We hope this didn’t detract too much from your overall experience.We appreciate your understanding and hope to have the pleasure of welcoming you back to The Sutton Place Hotel Toronto in the future.Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Kimberly

Liked: Cleanliness, property conditions & facilities
N/a
Stayed 2 nights in May 2024

10/10 Excellent

Keri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Great location.
Stayed 2 nights in May 2024
Response from julianna on May 21, 2024
Hello Keri, Thank you so much for your perfect rating! We are delighted to hear that you enjoyed your stay! We hope we have the pleasure of welcoming you back for another outstanding stay! Safe Travels, Julianna Calcagno Guest Services Manger The Sutton Place Hotel Toronto

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room
Stayed 6 nights in Mar 2024
Response from Julianna on May 20, 2024
Hello Christopher, Thank you so much for your perfect rating and feedback! We are thrilled to hear that you enjoyed your stay and found your room clean and spacious. We hope we have the pleasure of welcoming you back soon for another outstanding stay! Kind Regards, Julianna CalcagnoGuest Services Manager The Sutton Place Hotel Toronto

2/10 Terrible

Duraid

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from julianna on May 21, 2024
Hello Susan, Thank you so much for your perfect rating! We are delighted to hear that you enjoyed your stay! We hope we have the pleasure of welcoming you back for another outstanding stay! Safe Travels, Julianna Calcagno Guest Services Manger The Sutton Place Hotel Toronto

10/10 Excellent

Megan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly helpful staff, great location, high end products. And Nespresso coffee makers in the room
Stayed 1 night in May 2024
Response from Julianna on May 20, 2024
Hello Megan, Thank you for your glowing review! We're thrilled to hear that our friendly and helpful staff, prime location, and high-end amenities met your expectations. It's wonderful to know you enjoyed the Nespresso coffee makers in your room. We look forward to welcoming you back to The Sutton Place Hotel Toronto for another exceptional stay!Best Regards, Julianna Calcagno Guest Services ManagerThe Sutton Place Hotel Toronto

8/10 Good

Maral

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good location
Stayed 1 night in May 2024
Response from Julianna on May 20, 2024
Hello Maral, Thank you for sharing your feedback! We're glad to hear that you found our location to be convenient during your stay. Your satisfaction is important to us, and we appreciate your rating. We're always striving to improve, so if there's anything specific you think we could do better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back to The Sutton Place Hotel Toronto in the future!Kind Regards,Julianna Calcagno Guest Services Manager The Sutton Place Hotel Toronto

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very happy with our stay at the Sutton Place Hotel. Very quiet hotel for the area it's situated in. Also very convenient with the metro being outside the front door and the subway only being a short walk away. I was worried that it would be too noisy as I am a light sleeper sensitive to noise but I had no issues at all. Would highly recommend!
Stayed 7 nights in May 2024
Response from Julianna on May 17, 2024
Hello Charles, hank you for your wonderful review! We're delighted to hear that you enjoyed your stay at The Sutton Place Hotel Toronto. It's great to know that our central location and proximity to public transportation made your visit convenient and that you found the hotel to be pleasantly quiet. We're especially pleased that you, as a light sleeper, had a restful stay. Your recommendation means a lot to us, and we hope to welcome you back soon!Safe travels,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the big rooms
Stayed 1 night in May 2024
Response from Julianna on May 17, 2024
Hello Andrea, Thank you for the perfect score! We're thrilled to hear that you had an exceptional experience at The Sutton Place Hotel Toronto. We look forward to welcoming you back for another outstanding stay.Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Angela Dawn

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, awesome rooms, very quiet and clean
Stayed 4 nights in May 2024
Response from Cekdar Akozel on May 13, 2024
Hi Angela Dawn,Thank you for sharing your positive feedback with us! We're thrilled to hear that you enjoyed our great location, awesome rooms, and the peaceful, clean atmosphere during your stay at The Sutton Place Hotel Toronto. Providing a comfortable and relaxing experience for our guests is paramount to us, and it's wonderful to know that we hit the mark with you. We appreciate your kind words and hope to have the pleasure of welcoming you back for another exceptional stay in the future!Cekdar Akozel Guest Services ManagerThe Sutton Place Hotel Toronto

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent stay
Stayed 1 night in May 2024
Response from Cekdar Akozel on May 13, 2024
Thank you for choosing The Sutton Place Hotel Toronto for your stay David! We're delighted to hear that you had an excellent experience with us. Our team strives to provide exceptional service and create memorable stays for all our guests. We hope to welcome you back again soon for another wonderful stay! If there's anything we can do to make your next visit even better, please don't hesitate to let us know. Safe travels!Cekdar Akozel Guest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location downtown, and very walkable to near by attractions and restaurants.
Stayed 1 night in May 2024
Response from Cekdar Akozel on May 13, 2024
Thank you for your glowing review Stephanie! We're delighted to hear that you found our location in downtown Toronto to be convenient and ideal for exploring nearby attractions and dining options. At Sutton Place Hotel Toronto, we strive to provide our guests with a comfortable and memorable stay, and it's wonderful to know that you enjoyed your time with us. We hope to have the pleasure of welcoming you back again soon for another fantastic experience!Cekdar Akozel Guest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Deqa

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved this hotel!!! Staff was amazing and the room was perfect
Stayed 1 night in May 2024
Response from Cekdar Akozel on May 13, 2024
Hi Deqa!We're thrilled to hear that you loved your experience at The Sutton Place Hotel Toronto! Our team takes great pride in providing exceptional service, so it's wonderful to know that you found our staff to be amazing. Creating a perfect environment for our guests is always our goal, and we're delighted that you found your room to be just right. Thank you for choosing to stay with us and for sharing your positive feedback. We can't wait to welcome you back for another fantastic stay in the future!Cekdar Akozel Guest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Cekdar Akozel on May 13, 2024
Hi Michelle, good afternoon!Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a wonderful experience during your stay at The Sutton Place Hotel Toronto. Providing exceptional service and ensuring our guests feel comfortable and satisfied is always our top priority. We hope to have the pleasure of welcoming you back for another fantastic stay soon! If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Cekdar Akozel Guest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boutique style hotel with all amenities. A close walk to the Rogers Centte and the lakefront area.
Stayed 2 nights in May 2024
Response from Cekdar Akozel on May 13, 2024
We're absolutely thrilled to receive your glowing feedback Robert! At Sutton Place Hotel Toronto, we take great pride in offering a boutique-style experience coupled with a comprehensive range of amenities to ensure our guests feel pampered and well taken care of. The proximity to both the Rogers Centre and the picturesque lakefront area adds an extra layer of convenience and excitement to your stay, allowing you to easily explore and immerse yourself in the vibrant atmosphere of downtown Toronto. Thank you for choosing Sutton Place Hotel Toronto for your stay, and for taking the time to share your positive experience. We look forward to welcoming you back soon for another memorable stay filled with warmth, luxury, and exceptional hospitality.Cekdar Akozel Guest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at check in were friendly and helpful.
Stayed 1 night in May 2024
Response from julianna on May 12, 2024
Hello Leslie, Thank you for taking the time to share your experience with us! We are thrilled to hear that our check-in team left a positive impression on you with their friendliness and helpfulness. Providing exceptional service is at the core of what we do, and we're glad to know that we hit the mark during your stay. We hope to have the pleasure of welcoming you back to The Sutton Place Hotel soon!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Cekdar Akozel on May 13, 2024
Hi Lori, Thank you for rating us 5 out of 5! We're thrilled to know that you had such a fantastic stay at The Sutton Place Hotel Toronto. Providing our guests with a seamless and enjoyable experience is our top priority, and we're glad to hear that we hit the mark. Your positive feedback means the world to us. We look forward to hosting you again soon for another perfect stay. If there's anything else we can do to enhance your future visits, please feel free to reach out. Until next time!Cekdar Akozel Guest Services ManagerThe Sutton Place Hotel Toronto

8/10 Good

Ellah Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The 4’s would’ve been 4.5 if they had the option.
Stayed 1 night in May 2024
Response from julianna on May 12, 2024
Hello Ellah Jane, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at The Sutton Place Hotel. Your positive rating is greatly appreciated, and we're thrilled to know that your experience was nearly perfect. We're constantly striving to exceed expectations, so your feedback is invaluable. Please feel free to reach out if you would like to share more of your feedback or if there is anything we can do to improve your next visit. We look forward to welcoming you back soon for another outstanding experience!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel

10/10 Excellent

Erin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff friendly and accommodating. facilitied were clean and quiet.
Stayed 1 night in May 2024
Response from julianna on May 12, 2024
Hello Erin, Thank you for your kind words! We're thrilled to hear that you found our staff friendly and accommodating, and that you appreciated the cleanliness and tranquility of our facilities. Providing a comfortable and welcoming environment for our guests is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back to The Sutton Place Hotel for another enjoyable stay in the future!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

8/10 Good

Donato

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Julianna on May 19, 2024
Hello Donato, Thank you for staying with us at The Sutton Place Hotel! We appreciate your feedback and hope to welcome you back soon! Please feel free to reach out to share more about your experience or if there is anything we can do to improve your next visit. Best Regards, Julianna Calcagno Guest Services Manager The Sutton Place Hotel Toronto

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in May 2024
Response from julianna on May 12, 2024
Hello Richard, Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us at The Sutton Place Hotel. Providing excellent service and accommodations is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back for another great stay in the future!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Armando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from julianna on May 12, 2024
Hello Armando, Thank you very much for your perfect rating! We're thrilled that your stay at The Sutton Place Hotel lived up to your expectations. Your satisfaction is our greatest reward, and we hope to have the pleasure of welcoming you back for an equally memorable experience on your next visit.Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in!!! Friendly staff!!! Nice room!!!
Stayed 1 night in May 2024
Response from julianna on May 12, 2024
Hello Julie, Thank you for your enthusiastic feedback! We're thrilled to hear that your check-in experience was easy and that you found our staff friendly. It's wonderful to know that you enjoyed your room as well. Providing seamless check-in, friendly service, and comfortable accommodations are top priorities for us, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back to The Sutton Place Hotel for another enjoyable stay in the future!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Afua, Salt Lake City

Liked: Cleanliness, property conditions & facilities
Great hotel. Will stay there again
Stayed 2 nights in May 2024
Response from julianna on May 12, 2024
Hello Afua, Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us at The Sutton Place Hotel. Providing excellent service and accommodations is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back for another great stay in the future!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

8/10 Good

Vic

Stayed 1 night in Apr 2024
Response from Julianna on May 19, 2024
Hello Vic, Thank you for staying with us at The Sutton Place Hotel! We appreciate your feedback and hope to welcome you back soon! Please feel free to reach out to share more about your experience or if there is anything we can do to improve your next visit. Best Regards, Julianna Calcagno Guest Services Manager The Sutton Place Hotel Toronto

4/10 Poor

Elizabeth

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024
Response from julianna on May 12, 2024
Hello Elizabeth, Thank you for your rating and feedback. We appreciate your honesty and value your input. If there's anything specific that could have improved your experience, please feel free to let us know. We hope to have the opportunity to welcome you back for a more enjoyable stay. Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel

10/10 Excellent

Maria Carmela, Brooklyn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Julian and Zara were great! Love how spacious this hotel is!
Stayed 4 nights in May 2024
Response from julianna on May 12, 2024
Hello Maria Carmela, Thank you for your kind words! We're thrilled to hear that Julian and Zara provided you with great service during your stay at The Sutton Place Hotel. It's wonderful to know that you appreciated the spaciousness of our hotel—it's always our goal to provide a comfortable and enjoyable experience for our guests. We'll be sure to pass along your compliments to Julian and Zara. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Raul, Winter Haven

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Location
Stayed 2 nights in May 2024
Response from julianna on May 12, 2024
Hello Raul, Thank you for your feedback! We're delighted to hear that you appreciated our amazing location at The Sutton Place Hotel. We are happy to be able to provide our guests with a convenient and central place to stay, and we're thrilled that our location met your expectations. We hope you had a fantastic time exploring the area, and we look forward to welcoming you back for another wonderful stay in the future!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Eileen, Courtice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for theatre, very clean, large room, nespresso machine is a nice touch. We would definitely stay there again
Stayed 1 night in May 2024
Response from julianna on May 12, 2024
Hello Eileen, Thank you for your glowing review! We're delighted to hear that you enjoyed our great location, especially for theatre visits, and that you found your room to be clean, spacious, and equipped with amenities like the Nespresso machine. Providing a comfortable and convenient experience for our guests is our top priority, and we're thrilled that we could meet your expectations. We can't wait to welcome you back to The Sutton Place Hotel for another enjoyable stay in the future!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel

10/10 Excellent

Patricia

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Sutton Place was beautiful, the staff was great, especially Michael at the Valet service. He gave us pointers on getting around and was very nice! Didn't eat at the restaurant, menu was not to our liking and way to expensive.
Stayed 3 nights in Apr 2024
Response from julianna on May 12, 2024
Hello Patricia, Thank you for your kind words about your stay at The Sutton Place Hotel! We're thrilled to hear that you found our property beautiful and that our staff, especially Michael at the Valet service, provided exceptional service. It's always our goal to make our guests feel welcome and well taken care of during their stay.We appreciate your feedback regarding the restaurant menu and pricing. We'll certainly take your comments into consideration as we continuously strive to improve our offerings and provide value to our guests. Should you choose to dine with us in the future, we hope to provide a more suitable experience.Thank you once again for your feedback, and we hope to have the pleasure of welcoming you back to The Sutton Place Hotel in the future!Warm regards,Julianna CalcagnoGuest Services Manager The Sutton Place Hotel Toronto

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from julianna on May 12, 2024
Hello Michael, Thank you for your perfect rating! We're thrilled to hear that you had a great experience with us at The Sutton Place Hotel. Providing excellent service and accommodations is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Feroz

Stayed 4 nights in Apr 2024
Response from julianna on May 12, 2024
Hello Feroz, Thank you for your perfect rating! We're thrilled to hear that you had a great experience with us at The Sutton Place Hotel. Providing excellent service and accommodations is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Good location Excellent restaurant & staff
Stayed 2 nights in Apr 2024
Response from julianna on May 12, 2024
Hello Brian, Thank you for your kind feedback! We're delighted to hear that you enjoyed our hotel's excellent location and that you had a positive experience with our restaurant and staff. Providing exceptional service and delicious dining experiences are top priorities for us, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back to The Sutton Place Hotel for another enjoyable stay in the future!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Clean beautiful room
Stayed 1 night in May 2024
Response from julianna on May 12, 2024
Hello Monica, Thank you for your positive feedback! We're delighted to hear that you found your room at The Sutton Place Hotel to be clean and beautiful. Providing a comfortable and pleasant environment for our guests is one of our top priorities, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel

10/10 Excellent

William

Traveled with family
Excellent location for Roger’s Centre and theatre district.Streetcar stops outside the front entrance for any other exploring. Staff were absolutely fabulous. Friendly, efficient, professional and very helpful
Stayed 2 nights in Apr 2024
Response from julianna on May 12, 2024
Hello William, Thank you for your glowing review! We're thrilled to hear that you found The Sutton Place Hotel to be in an excellent location for exploring Roger’s Centre and the theatre district. It's fantastic to know that the streetcar stops right outside our front entrance for convenient exploring of other areas. We're delighted that our staff provided you with fabulous service, and we'll be sure to pass along your compliments to them. Providing friendly, efficient, and helpful service is our top priority, and we're glad that we could make your stay memorable. We look forward to welcoming you back for another wonderful stay in the future!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 2 nights in Apr 2024
Response from julianna on May 12, 2024
Hello Michael, Thank you for your rating and feedback. We appreciate your honesty and value your input. If there's anything specific that could have improved your experience, please feel free to let us know. We hope to have the opportunity to welcome you back for another enjoyable stay. Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel

8/10 Good

David, DELAWARE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from julianna on May 12, 2024
Hello Alyssa, Thank you for your rating and feedback. We appreciate your honesty and value your input. If there's anything specific that could have improved your experience, please feel free to let us know. We hope to have the opportunity to welcome you back for another enjoyable stay. Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel

8/10 Good

Alyssa

Stayed 3 nights in Apr 2024
Response from julianna on May 12, 2024
Hello Alyssa, Thank you for your rating and feedback. We appreciate your honesty and value your input. If there's anything specific that could have improved your experience, please feel free to let us know. We hope to have the opportunity to welcome you back for another enjoyable stay. Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, beautiful room! All around fantastic. Would stay again.
Stayed 1 night in Apr 2024
Response from julianna on Apr 29, 2024
Hello Miranda, Thank you for your wonderful feedback! We're thrilled to hear that you had an amazing experience with our staff and found your room beautiful. It's fantastic to know that your stay was all around fantastic, and we're delighted that you would choose to stay with us again in the future. We can't wait to welcome you back to The Sutton Place Hotel Toronto for another memorable stay!Best Regards, Julianna Calcagno Guest Services Manager The Sutton Place Hotel Toronto

10/10 Excellent

kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from julianna on May 12, 2024
Hello Kevin, Thank you for your perfect rating! We're thrilled to hear that you had a great experience with us at The Sutton Place Hotel. Providing excellent service and accommodations is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Julianna CalcagnoGuest Services ManagerThe Sutton Place Hotel Toronto

10/10 Excellent

Karen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Extraordinarily kind and helpful staff. Would definitely stay again when in Toronto.
Stayed 2 nights in Apr 2024
Response from julianna on Apr 29, 2024
Hello Karen, Thank you so much for your kind words! We're thrilled to hear that you found our hotel beautiful and that our staff went above and beyond to make your stay enjoyable. Providing exceptional service is always our priority, and we're delighted that our team made a positive impression on you. We look forward to welcoming you back to The Sutton Place Hotel Toronto whenever your travels bring you to the city again!Best Regards, Julianna CalcagnoGuest Services Manager The Sutton Place Hotel Toronto

10/10 Excellent

Elsie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to catch a taxi. Some drivers not sure of this Hotel.
Stayed 1 night in Apr 2024
Response from julianna on Apr 29, 2024
Hello Elsie, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with taxi service during your stay. We understand the importance of reliable transportation options for our guests, and we will address this issue with the appropriate parties to ensure a smoother experience in the future. If you have any specific suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back to The Sutton Place Hotel Toronto in the future.Best regards, Julianna CalcagnoGuest Services Manager The Sutton Place Hotel Toronto