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Reviews of The St. Regis Toronto

5 out of 5
The St. Regis Toronto
325 Bay Street, Toronto, ON

Reviews

9.4

Exceptional

Rating 10 - Excellent. 804 out of 1000 reviews" "
Rating 8 - Good. 117 out of 1000 reviews" "
Rating 6 - Okay. 46 out of 1000 reviews" "
Rating 4 - Poor. 17 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Excellent service. Very enjoyable experience.
Stayed 7 nights in May 2024
Response from The St. Regis Toronto Guest Services Team on May 25, 2024
Dear Sameul, thank you for your feedback! We appreciate your kind words.

10/10 Excellent

Jaclyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service
Stayed 1 night in May 2024
Response from The St. Regis Toronto Guest Services Team on May 15, 2024
Thank you, Ms. Jaclyn, for your kind words!

10/10 Excellent

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The St. Regis Toronto Guest Services Team on May 15, 2024
Thank you, Mr. Raymond, for your feedback!

4/10 Poor

Marija

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 1 night in Mar 2024
Response from The St. Regis Toronto Guest Services Team on May 15, 2024
Thank you, Ms. Marija, for your feedback!

10/10 Excellent

Brian

Stayed 3 nights in Feb 2024
Response from The St. Regis Toronto Guest Services Team on May 15, 2024
Thank you, Mr. Brian, for your feedback!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay!!
Stayed 1 night in Apr 2024
Response from The St. Regis Toronto Guest Services Team on Apr 21, 2024
Dear Chris, on behalf of the entire hotel team, I want to thank you for sharing about your experience with us. We hope to welcome you back soon!

4/10 Poor

Andrew, mississauga

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
If you have an important day like your 20th wedding anniversary, do not trust it with St Regis. What a waste of $1100 let me tell you. I was too upset to even spend on the night. We only booked for the spa. St Regis website did not mention spa was closed. Tried to cancel immediately multiple days in advance because we really wanted a spa. Hotel would not respond. Asked to speak to a manager, asked me to sit down to wait for them, said they would be a minute, too much time went by, said they got tied up on the way to see me with something else, that's understandable. Other simple things would even expect from a 3 star hotel weren't met. Decided not to stay the night, during checkout I spoke to a manager, explained what happened, said I didn't want a refund, I wanted an incentive to return some time in the future. Offered nothing but a call back today, but the call never came as expected. They dropped the ball in so many ways. C hospitality.
Stayed 1 night in Apr 2024
Response from The St. Regis Toronto Guest Services Team on Apr 20, 2024
Dear Mr. Andrew, please accept my sincere apologies for failing to meet your expectations. Your feedback is invaluable to us and I'm deeply sorry to hear about your disappointing experience during such a significant occasion. Your feedback was shared with the entire leadership team and we will revert back to you via email right away. Please accept my heartfelt apologies once again, and I hope for the opportunity to restore your trust in us.

10/10 Excellent

Sophie, Cambridge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Toronto. Excellent staff who are so helpful. Amazingly clean, well designed rooms. Very quiet and peaceful.
Stayed 3 nights in Apr 2024
Response from The St. Regis Toronto Guest Services Team on Apr 21, 2024
Dear Sophie,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

jake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location
Stayed 4 nights in Apr 2024
Response from The St. Regis Toronto Guest Services Team on Apr 20, 2024
Dear Jake, we appreciate your feedback!

10/10 Excellent

Darlene

Stayed 1 night in Apr 2024
Response from The St. Regis Toronto Guest Services Team on May 15, 2024
Thank you, Ms. Darlene, for your feedback!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The St. Regis Toronto Guest Services Team on Apr 20, 2024
Dear Emily, thank you for your feedback!

10/10 Excellent

Davinderpal

Stayed 8 nights in Mar 2024
Response from The St. Regis Toronto Guest Services Team on Apr 20, 2024
Dear Davinderpal, Thank you for your feedback!

6/10 Okay

adam, Sal Lake City

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
While I have loved staying at the Toronto St Regis in the past. This time there was a hole in the ceiling of the bathroom of my first room. It was unsightly but I didn't mind it enough to want to move. I was informed on my second day (my only light work day) that I had to move rooms. I complied but I will say I was surprised that I was neither upgraded nor given something in return as it was the Hotel's decision to move my not mine.
Stayed 4 nights in Mar 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The St. Regis Toronto Guest Services Team on Apr 20, 2024
Dear Chris, Thank you for your feedback!

10/10 Excellent

Gary, Mount Pleasant

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The St Regis was a great find and good value. The staff is superb, start to finish. And the 31st Floor bar and restaurant are excellent with a great wine list ..
Stayed 1 night in Feb 2024
Response from The St. Regis Toronto Guest Services Team on Apr 20, 2024
Dear Gary, thank you very much for your kind words. We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

Khadijah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay. Staff were wonderful in every encounter , room service was fast and easy to order.
Stayed 2 nights in Feb 2024
Response from The St. Regis Toronto Guest Services Team on Apr 20, 2024
Dear Khadijah, thank you very much for providing your feedback. We appreciate your kind words!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Natasha, Hannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at the Regis. The staff are always so accommodating and friendly and the hotel itself is out of this world. Valet parking on site is super easy when you arrive and the hotel restaurant is fantastic! Our only Toronto stay when we are downtown.
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again. Top hotels I’ve ever stayed at
Stayed 1 night in Feb 2024

10/10 Excellent

limor

Stayed 1 night in Jan 2024
Response from The St. Regis Toronto Guest Services Team on Feb 3, 2024
Dear Limor, Thank you very much for your feedback! We hope to welcome you back soon.

10/10 Excellent

Cherie

Stayed 1 night in Jan 2024

4/10 Poor

Yingzheng

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
upon check-in , this lady Louis was so bad and she is definitely not a 5- star hotel standard employee .no greeting ,no introduction on hotel amenities, didn'tgive any information around breakfast, didn't ask if we need help with luggage and so much more . this kind of standard should never appear in st regis . very bad expericne and there are plentty of upscale hotels around downtown toronto . guess this is the last time
Stayed 1 night in Jan 2024
Response from Ann - Front Desk Supervisor on Jan 16, 2024
Dear Mr. Shi,Thank you for taking the time to let us know about your experience while staying with us. The described experience is below our usual standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent such issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Sabrina

Stayed 2 nights in Dec 2023
Response from The St. Regis Team on Jan 26, 2024
Dear Sabrina, Thank you for your rating! We are glad you enjoyed your stay with us and hope to welcome you back soon.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The St. Regis Team on Jan 26, 2024
Dear Nicholas, Thank you for your rating! We are glad you enjoyed your stay with us and hope to welcome you back soon.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and their staff were absolutely amazing. I would go back over and over again. Currently there is a lot of construction in the area and it makes catching an Uber or cab a little more difficult and also getting to the property was confusing because of street openings and closings. None of this is the hotels fault, the city needs better signage for people.
Stayed 2 nights in Dec 2023
Response from The St. Regis Team on Jan 26, 2024
Dear Cynthia,On behalf of the entire hotel team, we want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Mark Douglas, Nanaimo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel we’ve ever stayed at. First class all the way.
Stayed 3 nights in Oct 2023
Response from The St. Regis Team on Jan 26, 2024
Dear Mark Douglas,On behalf of the entire hotel team, we want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Michael John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The St. Regis Team on Jan 26, 2024
Dear Michael John, Thank you for your rating! We are glad you enjoyed your stay with us and hope to welcome you back soon.

10/10 Excellent

Jekyong, Morgan Hill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing that made the stay not perfect was the construction around the hotel. It’s not the hotels fault, but it did make access to and from the hotel more difficult
Stayed 3 nights in Nov 2023

10/10 Excellent

Kaitlynn Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close walking distance to the Scotiabank Arena which was perfect for us, and beautiful and elegant rooms!
Stayed 2 nights in Nov 2023

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, amazing stay
Stayed 4 nights in Nov 2023

10/10 Excellent

Anne Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Mionell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service!
Stayed 3 nights in Oct 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel is very clean and classy the staff is always looking to please their guests
Stayed 2 nights in Oct 2023

8/10 Good

Sajwani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

6/10 Okay

Sean, Chicago

Traveled with partner
Liked: Amenities
Sinks would not drain, AC would not work properly
Stayed 3 nights in Sep 2023

10/10 Excellent

Charice Y, Saint Peters

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
St. Regis Toronto is exceptional. Staff went above and beyond to accommodate our preferences. The location is very convenient to all things downtown Toronto, but there is a lot of construction in the area around the hotel.
Stayed 5 nights in Sep 2023

10/10 Excellent

Aida

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service , professional staff
Stayed 3 nights in Sep 2023

2/10 Terrible

Lilly

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
DONT DO IT
I've never stayed at a St Regis before. I always choose Four Seasons. I was excited and had high expectations and was completely let down. Not at all worth the money. Just stay at a Marriott for 1/3 of the price. The bathroom amenities were full size and were all filled about 1/4 of the bottle so everything just felt used and gross. When I called and asked for replenishment / new products, they brought up sample sizes of different brands of products. We ordered room service. The fries were so old.... they were hard. There was nothing special. No fresh flowers. Nothing in the room to signify this was a special hotel. The bed linens were average at best. Next morning I went to the gym which takes two elevators to get to. It's so small and with 5 people already in it, felt overcrowded. There were little tiny cups for water..... basically, this did not feel like a luxury hotel. It felt like very basic. I did speak to a front desk person about the experience and he did not make eye contact and mostly seemed annoyed. Just not at all worth the money.
Stayed 1 night in Sep 2023

10/10 Excellent

Tina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
We stay at St Regis every time we come to Toronto and it always exceeds our expectations. The rooms are super clean, luxurious and spacious. The staff is exceptionally friendly and attentive from start to finish. The location is perfect! Room service menu and restaurants on site have great options. We thoroughly enjoy staying there, it’s our favorite in hotel in toronto and we can’t wait to come back!
Stayed 2 nights in Sep 2023

10/10 Excellent

JESSICA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and wonderful experience! very friendly and helpful staff!
Stayed 1 night in Sep 2023

8/10 Good

Kenrick

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

Stephen

Liked: Amenities, property conditions & facilities
Great service
Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Stayed 1 night in Aug 2023

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Albert Edward, Atlantic Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and staff were excellent. Fitness center is clean with a good combination of free weights, kettlebells, racks and cardio equipment. Lots of noise and construction in immediate vicinity. Few restaurant options nearby.
Stayed 5 nights in Aug 2023

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent
Stayed 2 nights in Aug 2023

6/10 Okay

Scott

Traveled with family
Liked: Cleanliness, staff & service
Area around the hotel is torn up and terrible, the bathroom sinks wouldn’t drain and the food in the hotel restaurant was disappointing. Room was nice and the staff was good for the most part.
Stayed 4 nights in Jul 2023

10/10 Excellent

Karly Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very cleanly and they added personal touches such as bringing water and tea to the bedside each night. Even having a floor mat with slippers was a nice touch.
Stayed 3 nights in Jul 2023

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent
Stayed 1 night in Jul 2023