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Reviews of Pantages Hotel Downtown Toronto

4 out of 5
Pantages Hotel Downtown Toronto
200 Victoria St, Toronto, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 644 out of 1073 reviews" "
Rating 8 - Good. 260 out of 1073 reviews" "
Rating 6 - Okay. 100 out of 1073 reviews" "
Rating 4 - Poor. 37 out of 1073 reviews" "
Rating 2 - Terrible. 32 out of 1073 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Masih

not good
Stayed 2 nights in May 2024
Response from Honey on May 25, 2024
Thank you for your feedback. Kindly call the hotel directly to further discuss your experience.

10/10 Excellent

Samantha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 1 night in May 2024
Response from Honey on May 24, 2024
Thank you for your perfect rating. Hope to have you again at our hotel!

8/10 Good

Joan

Near 2 Theaters
Stayed 3 nights in May 2024
Response from Honey on May 23, 2024
Thank you for your feedback, Joan. We hope to have you again here at Pantages

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely room. Walking distance to attractions. Surrounding streets are relatively safe. Staff were accommodating with a very late check in. But failed to mention you need to book in house keeping the day before..
Stayed 3 nights in May 2024
Response from Honey on May 23, 2024
Thank you for your feedback. I do apologize for failing to mention about housekeeping service. Rest assured, this will brought up to our team's attention. We hope to have you again at Pantages.

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness
Hotel was good
Stayed 1 night in May 2024
Response from Paul on May 22, 2024
Hello Robert,Thank you for your rating.We hope to see you again soon!

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and cleanliness.
Stayed 3 nights in May 2024
Response from Paul on May 22, 2024
Hello Clarissa,Thank you for your rating.We hope to see you again soon!

8/10 Good

Cynthia, Riverside

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good but breakfast wasn’t available until 8:00 am and restaurant/bar didn’t seem to know their jobs.
Stayed 4 nights in May 2024
Response from Paul on May 21, 2024
Hello Cynthia,Thank you for your rating.We appreciate your feedback which will be shared with our F&B Team for consideration. We hope to have another opportunity to better your experience with us.

10/10 Excellent

Desiree

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were very accommodating and welcoming. The room was very clean. Would definitely stay here again in the future.
Stayed 1 night in May 2024
Response from Paul on May 21, 2024
Hello Desiree,Thank you for your rating.We are very happy to hear you enjoyed your stay! We can't wait to welcome you back very soon.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Paul on May 22, 2024
Hello Heather,Thank you for your rating.We hope to see you again soon!

6/10 Okay

Barbara

Traveled with family
Liked: Cleanliness, property conditions & facilities
It is a beautiful and fantastic hotel for the theatre themed lover. (even if not) Practically next door to the Ed Mirvish Theatre. I have a few picky complaints like no room service after seeing trays being delivered to a room and told “we don’t do that” It’s a hotel you’d think would oblige. So I went down and picked up our food. Won’t review that. The beginning of the stay was absolutely glorious, however, a few problems - sink plug which needs replacing, tv with no signal several times until was told how to solve the issue myself. All front desk staff were amazing. Still a classy hotel with nice refurb and will stay again if it’s not when a famous artist is in town.
Stayed 3 nights in May 2024
Response from Paul on May 21, 2024
Hello Barbara,Thank you for your rating.As we pride ourselves on delivering a memorable hotel experience, we have, unfortunately, fallen short of our goal during your recent stay. Please accept our sincere apology for the maintenance issues you experienced. I have shared your feedback with the appropriate hotel team to ensure that these were isolated issues that are corrected, moving forward.Upholding our commitment to provide a memorable experience with exceptional service, we hope to have another opportunity to better your experience with us whenever you are back in the city.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Paul on May 21, 2024
Hello Grace,Thank you for your rating.We hope to see you again soon!

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Paul on May 20, 2024
Hello Tyler,Thank you for your rating.We hope to see you again soon!

10/10 Excellent

sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Paul on May 20, 2024
Hello sara,Thank you for your rating.We hope to see you again soon!

10/10 Excellent

Catherine Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very closed to all amenities in downtown
Stayed 1 night in May 2024
Response from Paul on May 19, 2024
Hello Catherine Anne,Thank you for your rating.We hope to see you again soon!

10/10 Excellent

Jayda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Paul on May 19, 2024
Hello Jayda,Thank you for your rating.We hope to see you again soon!

6/10 Okay

Faye

I had no sleep due to the. Ouse outside
Stayed 1 night in May 2024
Response from Paul on May 20, 2024
Hello Faye,Thank you for your rating.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell shirt of your expectations.I would like to take time to apologize for the noise disturbance caused by outside noise. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future.Thank you for your feedback and we hope to serve you again whenever you are back in Downtown Toronto.

8/10 Good

Wazhma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient, easy to get to anywhere. The room was spacious. The only downside is the voice coming from AC; it is too loud. If they had a better option for AC that would be better.
Stayed 3 nights in May 2024
Response from Paul on May 16, 2024
Hello Wazhma,Thank you for your rating.We are glad to hear you enjoyed your stay. We also appreciate your feedback which will be shared with our Maintenance crew right away.

10/10 Excellent

Nasim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🌟🌟🌟🌟🌟 Perfectly located in the heart of the city,This hotel offers spacious accommodations with a well-equipped kitchen, including a dishwasher, washing machine, and dryer. Ideal for travelers seeking convenience and comfort, this hotel is a true gem for those who value space and amenities.
Stayed 4 nights in Mar 2024
Response from Paul on May 15, 2024
Hello Nasim,Thank you for your rating and five stars!!!We truly appreciate your comments and look forward to welcoming you back in the near future!

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Paul on May 16, 2024
Hello Toni,Thank you for your rating.We hope to see you again soon!

8/10 Good

Presley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent!!
Stayed 3 nights in May 2024
Response from Paul on May 14, 2024
Hello Presley,Thank you for your rating.We can't wait to welcome you back very soon!

10/10 Excellent

Tamala

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the hotel however when we asked to have a late check out, just one hour, we were told it would cost $25. They were not even full the next day because we asked. Just thought for the price that we paid for a room we could have had an extra hour!
Stayed 3 nights in May 2024
Response from Paul on May 13, 2024
Hello Kerwin and Tamala,Thank you for your rating.We appreciate your feedback which will be shared with the Team for consideration.We hope to see you again soon!

10/10 Excellent

Delaney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay with friendly staff! Right in the heart of Toronto, only steps from Dundas Square.
Stayed 4 nights in May 2024
Response from Paul on May 11, 2024
Hello Delaney,Thank you for your rating.We hope to see you again soon!

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to everything you want to access i downtown Toronto. It is only 1 block east of busy Yonge Street and 1 block south of Dundas Square. The staff were exceptionally friendly and helpful. Particularly Pella on reception was very kind and helpful
Stayed 1 night in May 2024
Response from Paul on May 11, 2024
Hello Heidi,Thank you for your review.We truly appreciate your positive feedback and are very happy to hear you had a great stay with us. We hope to see you again in the near future!

8/10 Good

Juliet, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, close to Eaton Centre mall which has a food court. It’s also close to Queen subway but it’s walkable to Union -really enjoyed staying here and would stay again.
Stayed 3 nights in May 2024
Response from Paul on May 11, 2024
Hello Juliet,Thank you for your rating.We hope to see you again soon!

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, central downtown
Stayed 1 night in May 2024
Response from Paul on May 11, 2024
Hello Katie,Thank you for your rating.We hope to see you again soon!

10/10 Excellent

Mackenzie

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Paul on May 11, 2024
Hello Mackenzie,Thank you for your rating.We hope to see you again soon!

10/10 Excellent

Tavonna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Paul on May 11, 2024
Hello Tavonna,Thank you for your rating.We hope to see you again soon!

6/10 Okay

Celeste

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Paul on May 9, 2024
Hello Celeste,Thank you for your rating.We hope to see you again soon!

10/10 Excellent

michael, Danvers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all went well
Stayed 3 nights in May 2024
Response from Paul on May 8, 2024
Hello michael,Thank you for your rating.We hope to see you again soon!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Paul on May 8, 2024
Hello Erica,Thank you for your rating.We hope to see you again soon!

10/10 Excellent

Angelo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful
Stayed 3 nights in Apr 2024
Response from Paul on May 7, 2024
Hello Angelo,Thank you for your rating.We hope to see you again soon!

10/10 Excellent

Roseanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly efficient staff
Stayed 1 night in May 2024
Response from Paul on May 6, 2024
Hello Roseanne,Thank you for your rating.We hope to see you again soon!

4/10 Poor

Anthony A

Despite rates of CDN$400 on the weekend I was there, you must request room service, EVERY DAY otherwise you do not get daily room service. At these prices, the right thing to do is to be proactive and customer focused default to room service and letting guests opt out instead Of the other way around.
Stayed 4 nights in May 2024
Response from Paul on May 6, 2024
Hello Anthony A,Thank you for your rating.We appreciate your valuable feedback which will be shared with the Team for reconsideration. We hope to have another opportunity to serve you in the near future.

10/10 Excellent

Stephanie, Kingston

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our first time staying at the Pantages hotel. It was ideal for the weekend and convenient to Massey Hall, shopping, and dining. A 10 minute drive by Uber from the Train Station. The room was spacious, clean and quiet. There is no vending machines for snacks or ice available on the floors. Check in/out was good. The breakfast at Stages was good, although it took a while as our server was new. Will definitely stay here again.
Stayed 1 night in May 2024
Response from Paul on May 6, 2024
Hello Stephanie,Thank you for your rating.We are very happy to hear you enjoyed your stay with us. We hope you return whenever you are back in downtown Toronto!

6/10 Okay

Patricia

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Paul on May 5, 2024
Hello Patricia,That you for your review.We hope to see you again soon!

10/10 Excellent

Erika

Liked: Amenities
Good all around except that I cannot control the room temperature
Stayed 1 night in May 2024
Response from Paul on May 4, 2024
Hello Erika,Thank you for your rating.We will share your valuable feedback with our Maintenance crew for immediate resolution. We hope to welcome you back very soon!

10/10 Excellent

MICHELLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, friendly staff, great breakfast. Would definitely stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Daisy, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay; will return
Stayed 1 night in Apr 2024
Response from Paul on May 3, 2024
Hello Daisy,Thank you for your rating.We hope to see you again soon!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Paul on May 3, 2024
Hello Nicole,Thank you for your rating.We hope to see you again soon!

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice hotel. Only issues to note: doorknob on bathroom door was loose; deadbolt lock on room door would occasionally prevent the door from closing, I needed to force the door closed otherwise it would remain open and only needed to be lightly pushed open to enter; moderately loud whistling sound coming from the air vent when the fan turned on at 6am (one time only lasting about 20 mins)
Stayed 1 night in Apr 2024
Response from Paul on May 1, 2024
Hello David,Thank you for your rating.We appreciate your valuable feedback and have shared them with our Maintenance crew for immediate resolution. We hope to welcome you back whenever you are in downtown Toronto!

10/10 Excellent

Ludmila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really nice, Pella from front desk was very helpful with booking excursions and arranging transportation for us;)
Stayed 3 nights in Apr 2024
Response from Paul on May 1, 2024
Hello Ludmila,Thank you for your rating.We hope to see you again soon!

10/10 Excellent

James, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique place and super well located if you’re DT focused.
Stayed 2 nights in Apr 2024
Response from Paul on May 1, 2024
Hello James,Thank you for your rating.We hope to see you again soon!

6/10 Okay

Jesse

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Paul on Apr 30, 2024
Hello Jesse,Thank you for your rating.We hope to see you again soon!

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the location. Quick walk to so many restaurants and entertainment venues. Lovely rooms. Clean. Staff were very helpful.
Stayed 1 night in Apr 2024
Response from Paul on Apr 27, 2024
Hello Carrie,Thank you for your rating.We can't wait to welcome you back in the near future!

6/10 Okay

teresa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I was in a small room with a king bed. My bed was very uncomfortable. The side of the mattress sagged or sloped down. I honestly thought it was an old foam mattress, but when I checked it was a proper mattress. The staff was friendly and the room was clean. I have stayed in a suite at the Pantages and the bed was very comfortable. Perhaps I was given an old room because I booked through Expedia this time?
Stayed 1 night in Apr 2024
Response from Paul on Apr 27, 2024
Hello teresa,Thank you for your rating.We appreciate your valuable comments. Rest assured, our maintenance crew will look into this immediately so it can be resolved. We hope to welcome you back in the near future!

8/10 Good

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Enjoyed our stay, there are alot of homeless in the area but if you want to be in walking distance to almost everything your going to deal with that with other gotels in the area too Tno parking was a bit of a drag but it wasnt a deal breaker
Stayed 1 night in Apr 2024
Response from Paul on Apr 26, 2024
Hello Patrick,Thank you for your rating.We are glad to hear you enjoyed your stay with us. We look forward to having you back very soon!

6/10 Okay

Donald, Oshawa

Stayed 1 night in Apr 2024
Response from Paul on Apr 26, 2024
Hello Donald,Thank you for your rating.We hope to see you again soon!

10/10 Excellent

Karyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great central location but also quiet for sleeping. The room was massive. Shower was style over substance, but still usable. All staff were exceptional, from the front desk to the bartender. Impeccable service. Will definitely return.
Stayed 1 night in Apr 2024
Response from Paul on Apr 25, 2024
Hello Karyn,Thank you for your rating.We are very happy to hear you enjoyed your stay with us and we hope to welcome you back in the near future!

10/10 Excellent

Joseph

Traveled with partner
Liked: Amenities
Best experience
Stayed 1 night in Apr 2024
Response from Paul on Apr 25, 2024
Hello Joseph,Thank you for your rating.We hope to see you again soon!

6/10 Okay

Gurpreet

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 5 nights in Feb 2024
Response from Paul on Apr 26, 2024
Hello Gurpreet,Thank you for your rating.We hope to see you again soon!