Exterior

Reviews of InterContinental Toronto Centre, an IHG Hotel

4.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1121 out of 1594 reviews" "
Rating 8 - Good. 315 out of 1594 reviews" "
Rating 6 - Okay. 83 out of 1594 reviews" "
Rating 4 - Poor. 43 out of 1594 reviews" "
Rating 2 - Terrible. 32 out of 1594 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

EmadEddin, Guelph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy check in and out, clean room and the most important for me was the elevator is easy and fast to my floor #17
Stayed 2 nights in May 2024
Response from Ciaran on May 25, 2024
Dear EmadEddin, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager

10/10 Excellent

ishtiaq

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in May 2024
Response from Ciaran on May 25, 2024
Dear Ishtiaq, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager

4/10 Poor

John

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ciaran on May 25, 2024
Dear John, Firstly, thank you for taking the time to share your feedback on your recent visit to Intercontinental Toronto Centre. Your feedback is very much valued and is important to us. I would be most grateful if you would be willing to speak to me regarding your stay. It is only through receiving and acting on valuable feedback such as yours, that we can endeavour to make the necessary changes to further enhance the hotel’s service delivery. If you are willing to speak to me I would be pleased to give you a call at a time of your convenience. Kind Regards, Ciaran O'DwyerGuest Relations Manager

10/10 Excellent

art

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ciaran on May 25, 2024
Dear Art, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager

10/10 Excellent

Yingshi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean
Stayed 2 nights in May 2024
Response from Ciaran on May 25, 2024
Dear Yingshi, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager

10/10 Excellent

Ghada, Ottawa

Traveled with family
Overall good
Stayed 3 nights in May 2024
Response from Ciaran on May 21, 2024
Dear Ghada, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager

10/10 Excellent

Justin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Rogers Centre, nice property, very clean
Stayed 3 nights in May 2024
Response from Ciaran on May 21, 2024
Dear Justin, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to all the sights that’s we wanted to see.
Stayed 2 nights in May 2024
Response from Ciaran on May 21, 2024
Dear Lynne, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager

10/10 Excellent

Rio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our home in Toronto! Its clean, spacious, family-friendly, and love that it has Nespresso machine! Will be coming back for sure!
Stayed 2 nights in May 2024
Response from Ciaran on May 21, 2024
Dear Rio, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager

10/10 Excellent

Destiney

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel
Stayed 4 nights in Feb 2024
Response from Zelaikha Rahimi on May 20, 2024
Dear Destiney, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre.It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Sincerely, Zelaikha Rahimi Assistant Front Office Manager

6/10 Okay

Roberta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Asked for a room with a view since we travelled 5 hours to Toronto-we were given a view of the Go rain tracks and back of the building. Walking distance to theatres.
Stayed 1 night in May 2024
Response from Zelaikha Rahimi on May 20, 2024
Dear Roberta , Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay regarding the view from your room and the room availability upon check-in.We understand the importance of a pleasant view and the expectation of room availability, especially after a long journey. Rest assured, we’ll review our room allocation procedures to ensure a smoother experience for our guests in the future.We appreciate your candid review, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Warm regards,Zelaikha RahimiAssistant Front Office Manage

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Easy walk to the Blue Jays game.
Stayed 1 night in May 2024
Response from Zelaikha Rahimi on May 19, 2024
Dear Craig, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre.It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged.Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future.Sincerely,Zelaikha Rahimi Assistant Front Office Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 2 nights in May 2024
Response from Ciaran on May 17, 2024
Dear David, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager

2/10 Terrible

Jessica

Disliked: Staff & service
Stayed 3 nights in May 2024
Response from Zelaikha Rahimi on May 13, 2024
Dear Jessica , I'm deeply sorry to hear about your experience. Rest assured, we take allegations like this very seriously. Our team has conducted a thorough audit, and it shows that only you and your boyfriend had access to your room during the time in question. We understand your concerns and are committed to ensuring the safety and security of all our guests. We apologize for any distress this incident may have caused and appreciate your feedback. If there's anything else we can do to address your concerns, please don't hesitate to reach out.Kind regards, Zelaikha RahimiAssistant front Office Manager

10/10 Excellent

Mitzi Donabel, Kansas City

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and experience! We would come stay again in a heartbeat
Stayed 4 nights in May 2024
Response from Ciaran on May 8, 2024
Dear Mitzi, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager

10/10 Excellent

Xu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Apr 2024
Response from Ciaran on May 3, 2024
Dear Xu, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager

10/10 Excellent

KiM

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, close to Billy Bishop, restaurants & Roger’s centre, amazing room, great staff, concierge was extremely helpful!
Stayed 2 nights in Apr 2024
Response from Ciaran on May 3, 2024
Dear Kim, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager

4/10 Poor

Lillian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice but all we could get as far a view from our window is train tracks. We checked in at 4 pm as was staded on my reservation and all the room where given out all ready. First room we seen a roof, second one the tracks. For the amount we paid the lower rooms should be cheaper.
Stayed 1 night in Apr 2024
Response from Zelaikha Rahimi on Apr 28, 2024
Dear Lillian , Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay regarding the view from your room and the room availability upon check-in.We understand the importance of a pleasant view and the expectation of room availability, especially after a long journey. Rest assured, we’ll review our room allocation procedures to ensure a smoother experience for our guests in the future.We appreciate your candid review, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Warm regards,Zelaikha RahimiAssistant Front Office Manager

10/10 Excellent

Lizzete, Rowlett

Stayed 4 nights in Dec 2023
Response from Ciaran on May 14, 2024
Dear Lizzete, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the view towards CN Tower.
Stayed 2 nights in Apr 2024
Response from Michael Kashan on Apr 24, 2024
Good Afternoon Juan,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager

10/10 Excellent

Zachary, Elmira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel check in was great, all employees very nice
Stayed 1 night in Apr 2024
Response from Ciaran on Apr 20, 2024
Dear Zachary,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager

10/10 Excellent

Jaskeeerat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Ciaran on Apr 20, 2024
Dear Jaskeeerat,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ciaran on Apr 20, 2024
Dear William,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager

10/10 Excellent

Tori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ciaran on Apr 16, 2024
Dear Tori, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ciaran on Apr 16, 2024
Dear Edward, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager

10/10 Excellent

Maria B

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024
Response from Ciaran on Apr 15, 2024
Dear Maria B,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager

10/10 Excellent

Helia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything
Stayed 1 night in Apr 2024
Response from Michael Kashan on Apr 14, 2024
Good Morning Helia, Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay with us. We are thrilled to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future. Kind Regards, Michael KashanFront Office Manager

6/10 Okay

Daniel

Disliked: Staff & service
We were here at 3 for check in and didn’t get our room till 5:45. Late for dinner reservations and for the hockey game
Stayed 1 night in Apr 2024
Response from Michael Kashan on Apr 14, 2024
Good Morning Daniel, Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay with us. We are so sorry to hear you were not able to check in till 5:45pm. I will investigate to see why this happened, and ensure it doesn't happen again to any future guests. We hope to have the pleasure of welcoming you back in the near future to have a chance to make it a perfect stay. Please contact me directly for an early check in on your next booking. Kind Regards, Michael KashanFront Office Manager

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and conveniently located. Only complaint is valet parking fees and garage fees.
Stayed 4 nights in Mar 2024
Response from Michael Kashan on Apr 14, 2024
Good Morning Victoria, Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay with us. We are thrilled to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future. Kind Regards, Michael KashanFront Office Manager

10/10 Excellent

Michael D, Wyses Corner

Traveled with family
Overall very good experience at this property. Junior suite was fairly well appointed, with excellent views of the CN Tower and Roger’s Centre. Staff were friendly and the drive they arranged to the airport was a newer Cadillac with a very friendly driver. Super close to the Rogers Centre and lovely look. Wife used spa facilities and was very pleased. Highly recommend this hotel. Excellent restaurant in the Azure with great staff and good breakfast. Great experience and one of the better hotels I’ve stayed at in downtown Toronto over the years.
Stayed 2 nights in Apr 2024
Response from Michael Kashan on Apr 14, 2024
Good Morning Michael D, Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay with us. We are thrilled to hear you enjoyed your full experience with us, from the spa, to Azure restaurant, and view from your room. We hope to have the pleasure of welcoming you back in the near future. Kind Regards, Michael KashanFront Office Manager

10/10 Excellent

Robbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, super convenient, lovely staff, it was all great!
Stayed 2 nights in Mar 2024
Response from Michael Kashan on Apr 14, 2024
Good Morning Robbie,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us, especially the lovely staff. We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager

10/10 Excellent

EUNKYUNG

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very kind to the customer.
Stayed 1 night in Apr 2024
Response from Michael Kashan on Apr 14, 2024
Good Morning EUNKYUNG,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager

10/10 Excellent

Derek

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Michael Kashan on Apr 14, 2024
Good Morning Derek,Thank you so much for choosing The Intercontinental Toronto Hotel for your recent stay.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager

10/10 Excellent

susan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Right next Union Station and to the UP if you need to get to and from the airport. Very clean. Connected to the convention centre. Room was spacious and the bathroom had a great shower!
Stayed 3 nights in Apr 2024
Response from Michael Kashan on Apr 14, 2024
Good Morning susan, Thank you so much for choosing The Intercontinental Toronto for your recent stay with us. We are thrilled to hear you enjoyed your full experience with us. We hope to have the pleasure of welcoming you back in the near future. Kind Regards, Michael KashanFront Office Manager

8/10 Good

Chris

Stayed 2 nights in Apr 2024
Response from Zelaikha Rahimi on Apr 29, 2024
Dear Chris, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Zelaikha RahimiAssistant Front Office Manager

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location - CN Tour, Ripley’s, Rogers Centre and more only a 5 minute walk
Stayed 1 night in Apr 2024
Response from Ciaran on Apr 10, 2024
Dear William,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards,Ciaran O'DwyerGuest Relations Manager

10/10 Excellent

Ramsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ciaran on Apr 10, 2024
Dear Ramsey,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards,Ciaran O'DwyerGuest Relations Manager

10/10 Excellent

Tania

Stayed 1 night in Apr 2024
Response from Ciaran on Apr 26, 2024
Dear Tania, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'DwyerGuest Relations Manager

8/10 Good

William, Glen Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Ciaran on Apr 6, 2024
Dear William,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager

10/10 Excellent

PK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ciaran on Apr 6, 2024
Dear PK,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Apr 2024
Response from Aranza Escotoverri, Guest Services Manager on Apr 4, 2024
Dear Katherine,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. We hope to have the pleasure of welcome you back soon! Warm regards

10/10 Excellent

Michael

Business traveler
Liked: Amenities, property conditions & facilities
Pleasant and friendly staff. Parking price is high...but you can't beat valet on Front Street chaos.
Stayed 1 night in Apr 2024
Response from Aranza Escotoverri, Guest Services Manager on Apr 4, 2024
Dear Michael,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. We hope to have the pleasure of welcome you back soon! Warm regards

6/10 Okay

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ciaran on Apr 4, 2024
Dear Crystal,Firstly, thank you for taking the time to share your feedback it is very much valued and is important to us. However, I am disappointed to read that you did not have an entirely positive experience during your recent stay with us. I would be most grateful if you could share further information on your stay with me/us. It is only through receiving and acting on valuable feedback such as yours, that we can endeavor to make the necessary changes to further enhance the hotel’s service delivery. Please accept our apologies for the shortfall in service and for failing to meet your expectations on this occasion. Thank you once again for your feedback. I look forward to your response.Yours sincerely Ciaran O'Dwyer Guest Relations Manager

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ciaran on Apr 4, 2024
Dear Todd, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Ciaran O'Dwyer Guest Relations Manager

10/10 Excellent

Wendy

Liked: Cleanliness, property conditions & facilities
Great customer service There was no food court just a restaurant
Stayed 2 nights in Mar 2024
Response from Zelaikha Rahimi on Apr 2, 2024
Dear Wendy , Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. We hope to have the pleasure of welcome you back soon! Warm regards, Zelaikha Rahimi Assistant front Office Manager

10/10 Excellent

JEFF

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place great rates and staff amazing respectful professional and fun
Stayed 1 night in Apr 2024
Response from Zelaikha Rahimi on Apr 2, 2024
Dear Jeff , Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. We hope to have the pleasure of welcome you back soon! Warm regards, Zelaikha Rahimi Assistant front Office Manager

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Zelaikha Rahimi on Apr 2, 2024
Dear Erin , Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. We hope to have the pleasure of welcome you back soon! Warm regards, Zelaikha Rahimi Assistant front Office Manager

10/10 Excellent

Tanya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful and the rooms were clean. The location was also perfect. We took the UP Express from the airport and it was a short walk to the hotel. There were also a nice variety of restaurants within a short walking distance.
Stayed 2 nights in Mar 2024
Response from Aranza Escotoverri, Guest Services Manager on Apr 1, 2024
Dear Tanya, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre.Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged.We hope to have the pleasure of welcome you back soon! Warm regards,

10/10 Excellent

Karla

Stayed 1 night in Mar 2024
Response from Zelaikha Rahimi on Apr 21, 2024
Dear Karla ,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Kind Regards,Zelaikha Rahimi Assistant Front Office Manager

10/10 Excellent

N

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was excellent and the location was great.
Stayed 4 nights in Mar 2024
Response from Aranza Escotoverri, Guest Services Manager on Apr 1, 2024
Dear N, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre.Your kind comments are greatly appreciated. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged.We hope to have the pleasure of welcome you back soon! Warm regards,