Interior

Reviews of Apa Hotel〈Ueno Okachimachi Ekimae Minami〉

3 out of 5
Apa Hotel〈Ueno Okachimachi Ekimae Minami〉
3 Chome-9-8, Ueno, Tokyo, Tokyo

Reviews

8.4

Very Good

Rating 10 - Excellent. 41 out of 82 reviews" "
Rating 8 - Good. 24 out of 82 reviews" "
Rating 6 - Okay. 9 out of 82 reviews" "
Rating 4 - Poor. 3 out of 82 reviews" "
Rating 2 - Terrible. 5 out of 82 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

:-))
Stayed 2 nights in May 2024
Response from Kato/Receptionist on May 23, 2024
Thank you for staying APA Hotel Ueno Okachimachi Ekimae Minami.We are very happy to hear that you were satisfied with your stay at our hotel.However, we are not satisfied with this evaluation, and our entire staff will continue to work hard to be your hotel of choice.Thank you very much for taking time out of your busy schedule to give us your valuable feedback.We look forward to welcoming you back to our hotel again.

10/10 Excellent

Norridzuan, Subang Jaya

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and room. Easy to access and nearby to shopping center. Fully recommended!
Stayed 3 nights in May 2024
Response from Imai on May 20, 2024
Thank you for staying at APA Hotel Ueno Okachimachi Ekimae Minami. We are truly honored that you gave us such a high evaluation. We will continue to make efforts to be the hotel of choice for our guests. We hope you will have the opportunity to visit our hotel again. Thank you very much for taking time out of your busy schedule to write a word of mouth.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Apr 2024
Response from Matsuoka / Receptionist on May 19, 2024
Thank you for staying at APA Hotel Ueno Okachimachi Ekimae Minami.We are glad to hear that you were very satisfied with our services.We will continue to make every effort to create a hotel of your choice. We hope you will have another opportunity to stay with us again.Thank you for taking time out of your busy schedule to write this review.

10/10 Excellent

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED our stay at this Apa hotel, which was our first stay with this brand. We walked from Ueno Station which was fun, but there’s actually a closer metro station. Check-in was fast and pleasant. The room was small but that doesn’t matter, you’re only there at night anyway. We were most impressed with the room amenities - pyjamas, slippers, toothbrushes, toothpaste, along with many other bathroom items - even hair ties! They thought of everything! We loved the heated toilet seat and mirror, and the shower water pressure is excellent. There are many restaurants & stores within walking distance. Check-out was also fast & pleasant. We totally recommend Apa Hotels and this particular location.
Stayed 4 nights in Apr 2024
Response from Receptionist Matsuoka on May 2, 2024
Thank you very much for staying at APA Hotel Ueno Okachimachi Ekimae Minami.We are very happy to hear that you were very satisfied with your first stay at APA Hotel and that you gave high marks to the APA Hotel brand.We will continue to work hard to create hotels that more and more people want to stay in.We hope you will have another opportunity to stay at our hotel again.Thank you very much for taking time out of your busy schedule to write a review.

8/10 Good

Saito

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is always hygienic and pleasant. The only problem I had personally is, never to rely on the Google guide when you click the GET DIRECTIONS, it will never help instead it makes the guidance messed up.
Stayed 1 night in Apr 2024
Response from Receptionist Mori on May 1, 2024
Thank you for staying with APA Hotel〈Ueno Okachimachi Ekimae Minami〉.This is a new hotel that just opened in February of this year, so you can expect to experience cleanliness and the latest facilities.If you are in the area, please come visit our store.

8/10 Good

James

Stayed 1 night in Apr 2024
Response from Kato/Receptionist on May 18, 2024
Thank you for staying APA Hotel Ueno Okachimachi Ekimae Minami.We are very happy to hear that you were satisfied with your stay at our hotel.However, we are not satisfied with this evaluation, and our entire staff will continue to work hard to be your hotel of choice.Thank you very much for taking time out of your busy schedule to give us your valuable feedback.We look forward to welcoming you back to our hotel again.

6/10 Okay

Kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia has the WRONG address to this Apa Hotel in Tokyo. I had my bag delivered to this address, come to find out, my bags were not accepted because my reservation was not for this address. Not sure how that happens but I was given a totally different t address that what is listed here on Expedia. That cost me and extra $45 to get my bags to time correct hotel and and anxious evening trying to locate the correct hotel and ensuring my bags would get to where it needed to be. The rest of the stay was good. Clean room and very friendly staff.
Stayed 5 nights in Apr 2024
Response from Reception Ojima on Apr 23, 2024
Thank you very much for staying at APA Hotel Ueno-okachimachi Ekimae Minami. Thank you for taking time out of your busy schedule to give us your valuable feedback. We sincerely apologize for making you feel uneasy. We take your comments seriously and will make efforts to improve the situation as soon as possible. We look forward to serving you again.

10/10 Excellent

JOSEPH TAYAMEN, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Kaneko/Receptionist on Apr 14, 2024
Thank you very much for staying at APA Hotel Ueno Okachimachi Ekimae Minami. We are happy to hear that you are satisfied with your stay. We will continue to innovate to become the hotel of choice. Also, please come to our hotel when you come to the Ueno Okachimachi area. We look forward to your visit.

6/10 Okay

Samson

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Kato / Receptionist on Apr 3, 2024
Thank you for staying at APA HOTEL 〈Ueno Okachimachi Ekimae Minami〉.Were you satisfied with your stay?All of our staff members will be very happy if you are satisfied with your stay.Thank you for posting this review.Kato / Receptionist

10/10 Excellent

KA LAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 mins to JR OKACHIMACHI Station and so to Montbell with 3 levels you can shop.
Stayed 1 night in Mar 2024
Response from Reception Kawakubo on Mar 30, 2024
Thank you very much for using APA Hotel Ueno Okachimachi Ekimae Minami. We would also like to thank you for choosing our hotel out of many hotels. We look forward to serving you again in the future.

10/10 Excellent

YI CHI

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to JR train station, everything is walkable to convenience store, restaurants etc. there are many APA hotels around the same station, just make sure you go to the right one
Stayed 4 nights in Mar 2024
Response from Takebayashi/Receptionist on Mar 27, 2024
Thank you very much for choosing APA Hotel Ueno Okachimachi Ekimae Minami.All of us at APA Hotel Ueno Okachimachi Ekimae Minami are very happy to hear that you gave us a high evaluation of our hotel's location. As you mentioned, JR Okachimachi Station is the closest station to our hotel, and it takes about 2 to 3 minutes to reach our hotel on foot. There are many restaurants nearby, and many of our guests appreciate the convenience of our hotel. The hotel is accessible from 5 stations on 4 different train lines, so we hope you will consider using our hotel the next time you are in the Ueno area.Thank you very much for taking time out of your busy schedule to provide us with your valuable feedback.The entire staff looks forward to welcoming you back to our hotel again.

10/10 Excellent

Antony Kha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. They were very accommodating with my limited ability to speak Japanese. They also were also vey helpful in arranging a Taxi for me.
Stayed 6 nights in Mar 2024
Response from Kato / Receptionist on Mar 22, 2024
Thank you for staying with us here APA HOTEL〈Ueno Okachimachi Ekimae Minami〉We are very honored to receive your compliments towards our staff. All of our staff are very happy that you enjoyed your stay with us. All the staff are looking forward to your stay with us again.

10/10 Excellent

Hiroyasu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
交通の便も良くホテルも綺麗でとても良かった。
Stayed 3 nights in May 2024
Response from フロント 今井 on May 20, 2024
この度はアパホテル〈上野 御徒町駅前南〉にご宿泊頂きありがとうございました。お客様に高く評価頂けた事、心から光栄に思います。これからもお客様に選ばれるホテル作りに邁進してまいります。機会がございましたら、是非また当館へお越しください。お忙しい中クチコミのご投稿ありがとうございました。

8/10 Good

カナ

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from フロント 加藤 on May 13, 2024
この度はアパホテル〈上野 御徒町駅前南〉にご宿泊頂きまして誠にありがとうございます。当館のご宿泊につきまして、ご満足頂けたようで非常に嬉しい限りでございます。しかし、この評価に尽きることなく、今後とも皆様に選ばれるホテルでいられるようスタッフ一同精進してまいります。お客様のまたのご来館をお待ちしております。

8/10 Good

チヅカ

Traveled with family
Liked: Cleanliness, property conditions & facilities
山手線御徒町から徒歩1.2分でわかりやすく、ホテル周辺には飲食店がたくさんあり便利でした。
Stayed 2 nights in May 2024
Response from フロント 森 on May 7, 2024
この度はアパホテル〈上野 御徒町駅前南〉にご宿泊いただきまして誠にありがとうございます。お客様の仰る通り、当館はJR御徒町駅から非常に近く、周辺には飲食店やショッピング施設、観光地があり、ご滞在中は不自由なくお過ごしいただけることかと存じます。このお褒めの言葉に甘んじることなく、今後とも皆様から愛されるホテルであり続けられるように精進してまいります。またお近くにお立ち寄りの際は是非当館へお越しくださいませ。

10/10 Excellent

Hoyoung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
교통 접근성 좋고 호텔이 깔끔합니다. 너무 만족스럽습니다
Stayed 3 nights in May 2024
Response from 今井 on May 4, 2024
아파 호텔 우에노 오카치마치 에키마에 미나미에 숙박해 주셔서 감사합니다. 고객님께서 높은 평가를 해주셔서 진심으로 영광으로 생각합니다. 앞으로도 고객에게 선택받는 호텔을 만들기 위해 노력하겠습니다. 기회가 있으시면 꼭 다시 한번 저희 호텔을 방문해 주시기 바랍니다. 바쁘신 와중에도 입소문을 남겨주셔서 감사합니다.

6/10 Okay

HIROSHI

Business traveler
Liked: Amenities, property conditions & facilities
御徒町駅から少し歩いた線路沿いにあります。新しくて綺麗なアパだけど温泉欲しいところ
Stayed 1 night in Apr 2024
Response from フロント 松岡 on Apr 29, 2024
この度はアパホテル〈上野 御徒町駅前南〉にご宿泊頂き誠にありがとうございました。当館は2024年2月にオープンしたホテルのため、お客様には綺麗さの面で高く評価を頂いております。お客様の声を今後のホテルづくりの参考にさせていただきます。お忙しい中クチコミのご投稿ありがとうございました。

10/10 Excellent

Kai Hang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff is very friendly & helpful Hotel is much more clean than the usual APA hotel quality, which i like the most Location is not that good as it is was mislead by the map to Ueno , thus a walked a lot from the metro station....
Stayed 3 nights in Apr 2024
Response from Kato / Receptionist on Apr 17, 2024
Thank you for staying at APA HOTEL 〈Ueno Okachimachi Ekimae Minami〉.We are very pleased to hear that you are satisfied with your stay with us.The hotel is very close to the station and has good accessibility.We hope you will visit us again when you come to Okachimachi Station.

10/10 Excellent

Sheng-Kwang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to two train/metro stations, many restaurants around, many shopping stores around including department stores
Stayed 6 nights in Apr 2024
Response from Takebayashi/Receptionist on Apr 10, 2024
Thank you for choosing APA Hotel Ueno Okachimachi Ekimae Minami.Thank you again for your high evaluation of our hotel's location. As you mentioned, our hotel is accessible from 5 stations with 4 train lines, and there are many restaurants and convenience stores nearby. In addition, there are many restaurants and convenience stores nearby, as well as a large commercial facility, which has been well received by many of our guests.We hope you will stop by our hotel next time you are in the Ueno area.We look forward to welcoming you back to our hotel.

8/10 Good

Kin Lun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
方便, 近購物區, 唯一不足有鐵路聲音
Stayed 12 nights in Mar 2024
Response from Takebayashi/Receptionist on Apr 10, 2024
非常感谢您选择 APA Hotel Ueno Okachimachi Ekimae Minami。再次感谢您对我们酒店位置的高度评价。 正如您所提到的,附近有许多餐馆和便利店,JR 上野站也在步行范围之内,因此我们相信您不会感到不便。不过,我们对火车噪音给您带来的不便深表歉意。 如果您需要远离火车轨道的房间,我们可以为您提供数量有限的房间。 我们很乐意在您下次来访时为您安排这样的房间。非常感谢您在百忙之中为我们提供宝贵意见。 我们期待您再次光临本酒店。

10/10 Excellent

のぶこ

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルが綺麗でした。
Stayed 3 nights in Apr 2024
Response from フロント 竹林 on Apr 10, 2024
この度は、アパホテル〈上野 御徒町駅前南〉をご利用頂きまして誠にありがとうございます。ご滞在中、お客様のご希望に添えましたこと、スタッフ一同心より嬉しく存じます。お客様の貴重なご意見をもとに、多くのお客様にご満足頂けるホテルづくりに、スタッフ一同尽力してまいります。この度は、貴重なご意見をご投稿いただきまして誠にありがとうございました。お客様のまたのご来館を、スタッフ一同心よりお待ちしております。

10/10 Excellent

Yi Ting

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If the space is bigger for the luggages will be perfect.
Stayed 5 nights in Apr 2024
Response from Takebayashi/Receptionist on Apr 7, 2024
Thank you very much for choosing APA Hotel Ueno Okachimachi Ekimae Minami.All of us at APA Hotel Ueno Okachimachi Ekimae Minami are very pleased to hear your high evaluation of our hotel.Although our guest rooms are compact, they have large beds and TVs, and are designed in consideration of the environment. We appreciate your understanding.Thank you very much for your valuable feedback.We look forward to welcoming you back to our hotel again.

10/10 Excellent

??

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2주 숙박 했습니다. 좁긴하지만 두명에서 정말 잘 이용했습니다. 환경 관리로 3일에 한번 청소를 해주시지만 수건은 매일매일 새거로 가져다 주십니다. 1층에는 코인 세탁(건조기 포함), 자판기, 얼음, 전자레인지, 비상 화장실 등이 있고 협업하는 식당(쿠시카츠,카레 덮밥 등 판매)도 있습니다. 직원분들 모두 친절하셨고 청결도도 좋았습니다. 교통부분은 5분 내로 야마노테선과 긴자선 등을 이용 가능하며 도보 15분 내로 우에노역, 아키하바라 이동 가능합니다. 숙소 바로 앞에 로손 위치, 주변 식당, 카페, 쇼핑거리, 아메쵸 거리 등 갈 곳이 많아요. 단점이라면 바로 앞이 지하철이라 창문을 닫아도 조금 소리가 들리지만 자는데에 방해는 전혀 없었습니다.(본인 귀 밝은 편, 불면증인데도 딥슬립함) 도쿄 온다면 다시 여기 방문할거 같아요!
Stayed 14 nights in Mar 2024
Response from 리셉션 카와쿠보 on Mar 30, 2024
이번에는 아파 호텔 우에노 오카치마치 에키마에 미나미에 숙박해 주셔서 감사합니다. 또 수많은 호텔 중에서 당관을 선택해 주신 것을 거듭 감사드립니다. 이번 숙박에 있어서, 고평가를 받을 수 있어 매우 영광입니다. 앞으로도 직원의 서비스 향상, 객실의 청결감 유지에 노력하겠습니다. 고객의 또 이용을 진심으로 기다리겠습니다.

4/10 Poor

Katsuya

Stayed 1 night in Mar 2024
Response from フロント 竹林 on Apr 15, 2024
この度は、アパホテル〈上野 御徒町駅前南〉をご利用頂きまして誠にありがとうございます。また、数あるホテルの中から当館をお選びいただきましたこと、重ねて御礼申し上げます。お客様の貴重なご意見をもとに、多くのお客様にご満足いただけるホテルづくりに邁進してまいります。この度は、お忙しい中、貴重なご意見をご投稿いただきまして誠にありがとうございました。お客様のまたのご来館をスタッフ一同、心よりお待ちしております。

8/10 Good

Man Wui

Stayed 1 night in Mar 2024
Response from Kaneko/Receptionist on Apr 10, 2024
Thank you very much for staying at APA Hotel Ueno Okachimachi Ekimae Minami.We are happy to see that you were satisfied with your stay. We will continue to work hard every day to become a hotel of choice. If you are in the Ueno Okachimachi area, please stop by our hotel. We look forward to your visit.

8/10 Good

Cammy

Stayed 5 nights in Feb 2024
Response from フロント 松岡 on Mar 24, 2024
この度はアパホテル〈上野 御徒町駅前南〉にご宿泊頂きありがとうございました。お客様から高く評価頂けましたこと、心から光栄に感じております。この評価に満足せず、より良いホテルづくりに取り組んでまいりますので、また機会がありましたら当ホテルをご利用ください。お忙しい中、ご投稿ありがとうございました。

10/10 Excellent

Ryohei

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
1秒チェックインができなかったので15時くらいからチェックインまでに1時間以上待った。アプリ以外で予約しても1秒チェックイン端末が使えるようになるとよい。混んでいるときは荷物一時預かり等対応してもらい時間を有効に使いたかった。 設備や清潔感などは素晴らしかった。
Stayed 2 nights in Feb 2024
Response from フロント 森 on Mar 2, 2024
この度はアパホテル〈上野 御徒町駅前南〉にご宿泊頂きまして誠にありがとうございます。お客様には数あるホテルの中から当館をおお選び頂いたにも関わらず、お客様のお時間を奪うような結果となってしまい、心よりお詫び申し上げます。お客様からのご意見を真摯に受け止め、早急に改善に努めて参ります。またお近くに御用の際は当館をお選び頂けますと幸いでございます。

8/10 Good

Takanobu

Liked: Staff & service
とても便利なロケーション。
Stayed 2 nights in Feb 2024

8/10 Good

YUEN LAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel overall is quite nice, the room is adequate for one person. Had quite a nice stay, except the false fire alarm at 1am. Very nice staff, amenities refilling everyday.
Stayed 3 nights in Feb 2024
Response from Front Desk Staff Matsuoka on Feb 23, 2024
Thank you for staying at APA Hotel Ueno-okachimachi Ekimae Minami.We are very sorry for the inconvenience caused by the malfunction of the fire alarm.We are truly honored that you gave us such a high evaluation. We hope you will have another opportunity to stay with us again.Thank you very much for your kind attention.

6/10 Okay

YOSHIROU

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Feb 2024
Response from フロント 竹林 on Feb 21, 2024
この度は、アパホテル〈上野 御徒町駅前南〉をご利用頂きまして誠にありがとうございます。また、お忙しい中貴重なご意見を賜りましたこと重ねてお礼申し上げます。お客様の貴重なご意見を全スタッフに共有させていただきます。次回、上野エリアにお越しの際には是非当館をご利用頂ければと存じます。お客様のまたのご来館をスタッフ一同を心よりお待ちしております。

8/10 Good

Hldetoshi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from フロント 竹林 on Feb 16, 2024
この度は、アパホテル〈上野 御徒町駅前南〉にご宿泊頂きまして誠にありがとうございます。また、お忙しい中貴重なご意見をご投稿頂きましたこと、スタッフ一同心より嬉しく存じます。次回、御徒町エリアにお越しの際は是非当館をご利用頂きますと幸いでございます。お客様のまたのご来館を、スタッフ一同心よりお待ちしております。