Executive Suite | City view
Check availability

Reviews of Astoria Tbilisi Hotel

4 out of 5
Astoria Tbilisi Hotel
Shota Chitadze Street 12, Mtatsminda, Tbilisi

Reviews

8.0

Very Good

Rating 10 - Excellent. 16 out of 42 reviews" "
Rating 8 - Good. 19 out of 42 reviews" "
Rating 6 - Okay. 1 out of 42 reviews" "
Rating 4 - Poor. 3 out of 42 reviews" "
Rating 2 - Terrible. 3 out of 42 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Akshay

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calm and peaceful stay. Rooms are spacious. Breakfast has a good variety of options.
Stayed 3 nights in Feb 2024

2/10 Terrible

Pradeep

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
very poor place in Tiblisi
one of the worst hotels in Tiblisi. why you guys are advertising these type hotels when you do not know the condition???????????????????
Stayed 2 nights in Aug 2023

10/10 Excellent

Bernhard

Stayed 2 nights in Jul 2023

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Shockingly disappointing!
I don't recommend this place at all. We had issues from the start of the stay - the Staff didn't know about our arrival so we had to wait even though our reservation was made a month prior. The door to the room was opening just by itself and the electronic lock was broken, so all the time we had our door open without knowing it!!!! The walls are not soundproof - we heard all conversations from the rooms nextdoor. Windows were leaky - the seal was missing. We expected a lot more for such a price. Never again :(
Stayed 1 night in Jun 2023

8/10 Good

yona

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exelent
Everything was perfect, comfortable, clean, spacious and great service
Stayed 2 nights in May 2022
Response from Astoria Team on May 16, 2022
Thanks for you feedback Regards Astoria Tbilisi Team

8/10 Good

Derek

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well priced accommodations
Stayed 2 nights in Mar 2022

10/10 Excellent

Jonnah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Quiet place. However, I'm not sure about the type of room they gave us because I booked for a Junior Suite but the room wasn't the same as shown in the pictures.
Stayed 4 nights in Jan 2022

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful, comfortable, quiet hotel
I arrived early due to flight and was given an early check in by a very helpful Night Manager, George. Hotel is very well laid out, quiet and comfortable and is situated high up in the old town. You can get lost on those streets. The hotel is very close to the funicular railway for Mtatsminda Amusement Park
View to Lobby from 3rd Floor
A beautifully laid out and comfortable, quiet bedroom
The impressive lobby
Stayed 3 nights in Dec 2021

10/10 Excellent

Sassi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel!! At the center and in quiet street. Very clean, good service and tasty breakfast for everyone! Staff very kind and helpful. Fare price highly recommend.
Stayed 6 nights in Nov 2021

4/10 Poor

Mohammad

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The Hotel was clean and quiet, but the staff was absolutely not friendly. I wouldn't recommend it
Stayed 12 nights in Oct 2021

8/10 Good

JOHN R

Traveled with group
Liked: Cleanliness, staff & service, amenities
HE LOCATION IS FAR FROM STORES AND RESTAURANTS. THERE WAS A FOUL SMELL OF THE SWERE SYSTEM IN OUR ROOM. THE STAFF WERE VERY NICE.
Stayed 1 night in Oct 2021

8/10 Good

Aleksandr

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel to stay in
Despite a couple of issues with the room (not working fridge that was fixed in a 5 minutes) the room was amazing. Huge and comfortable. The staff was incredibly nice and helpfull at all times.
Stayed 4 nights in May 2021

10/10 Excellent

Martha

Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable to stay for long time, very cleanliness and calm atmosphere
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quadruple room was excellent . Spacious and comfortable. WiFi was good. Breakfast can be with little more options like chicken
Stayed 2 nights in Mar 2019

4/10 Poor

Eti

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Anna on Jan 3, 2019
Dear guest Thanks for your time and stay at Astoria Tbilisi hotel. I even don`t know the reason of unsatisfied check in process, please share your experience specifically. Thanks a lot

8/10 Good

Seymur

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2018
Response from Anna on Dec 10, 2018
Dear Guest Thank you for your time, such positive feedback and for stay at Astoria Tbilisi hotel.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I’ve ever stayed in
There is no way this is a 4 star hotel. Even one star would be too much. The worst hotel I’ve ever stayed in. This is not an exaggerating or a joke. I mean I don’t know where to start from. We got there and staff were on their phones playing games and chatting. We told them we booked a room online and took them over 20 mins to find our booking. They booked us to the wrong room. The bed is awful and you can feel the spring through your back and rips. Food is very cold and there are no staff to talk to in the breakfast room. No milk provided in this 4 star hotel. Staff are rude and just don’t seem to be bothered. I honestly don’t recommend this hotel. If you think I’m exaggerating then see yourself.
Stayed 2 nights in Sep 2018
Response from Anna on Nov 7, 2018
Dear Anonymous guest. We are very glad that you chose our hotel among the hundred of hotels. First of all I would like to tell you a sorry about your disappointment, but let me tell you that between hundred of guests everyone is satisfied with pillows , mattresses and other belongings. Regarding to the restaurant there are always waiters during the breakfast but i hope you understand they have to serve all the guests (80-100 guests at the same time) so may be you had to wait a bit. our hotel is well known with its breakfast and freshness and variety of menu. Regarding to the phones we will take in consideration and send this case to the relevant department. Once more thanks for your time and hope this matter will not have impact on your overall impression . Wish you all the best Thanks

10/10 Excellent

Verified traveler

Everything was perfect. The location is good (close to the centre, a lot of parks and different governmental buildings nearby (=safe)). It's a little uphill from the center.
Stayed 3 nights in Aug 2018
Response from Anna Chachanidze on Sep 6, 2018
Greetings from Georgia ! Dear Guest We would love to thank you for such positive feedback and time that you share for us to be batter. Our aim is to make comfortable and unforgettable stay for you and for every guest at Astoria tbilisi hotel. Look forward to serve you again. Best regards Anna

6/10 Okay

Nicola

Liked: Cleanliness, property conditions & facilities
Good pool, nice breakfast, horrible bed!
The hotel comes in two parts, block 1 ad block 2. I arrived at 4 am and was not made that welcome. I stood for ages while reception told me I was in block 2, I didn't know what that meant at the time, but they didn't explain either. Eventually I was given a room in Block 1 where i was apparently standing. The bed was horrible, you could twang the springs if you ran your finger over the mattress. The rest of the room was fine, more of a huge bathroom with a sleeping area. The breakfast each morning was outstanding, can't fault it or the friendly staff. The swimming pool was great too, it is in Block 2, so just a short walk. Otherwise the hotel is just devoid of character, everyone is on business, so no cafe, restaurant, snack bar or alcohol bar, that i found. There is a tv area which the staff use. So, okay for the price, breakfast and pool make it worth it. Honestly, somewhere smaller with character and the personal touch would be far nicer. All depends if you just want total anonymity.
Response from Anna Chachanidze on May 8, 2018
Dear Nicola, Thank you very much for choosing Astoria Tbilisi hotel and for your feedback , we extremely appreciate your time and opinion. Let me kindly inform you that the hotel contains two buildings and I am really sorry that it was not explained for you. Mattresses and other details in the rooms are changed on this year so we are really disturbed that you had an bad experience, we are sorry for that. Hope all this cases will not change your overall impression about our hotel and we look forward to see you again when your travels bring you back to the area. Best Regards,

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Anna on Apr 10, 2018
Dear valuable guest, Thanks for your feedback, we appreciate your time and your opinion. Look forward to see you again in our beautiful hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Break fast
Breakfast was just ok and not great.Items were not kept warm
Stayed 1 night in Dec 2017
Response from Anna on Feb 15, 2018
Dear value guest! Thank you for your time and for your feedback. Hope we will see you again in our hotel. Yours sincerely, Astoria Tbilisi hotel team.

8/10 Good

Gerald r

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prepare to walk
The hotel is nice and the breakfast is good, the typical Georgian breakfast. The biggest negative is that it's at the top of a steep hill and there's nothing around it like restaurants, mini market, or anything else. You would do better to stay at a place with some conveniences. Unless you really enjoy walking up and down hills whenever you need something. It was very quiet
Stayed 1 night in Oct 2017

8/10 Good

Mats

Liked: Cleanliness, staff & service
Stayed 15 nights in Jul 2023

8/10 Good

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hotel bien place
Stayed 2 nights in Jul 2023

10/10 Excellent

Emre

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

Nader, Amsterdam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 5 nights in Mar 2023
Response from Astoria Team on Mar 28, 2023
Thanks for your feedback RegardsAstoria Team

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2022
Response from Astoria Team on Jun 30, 2022
Thanks for your feedback

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2021

10/10 Excellent

SHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2021

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo hotel in centro a Tbilisi
Stayed 1 night in Jan 2020
Response from Hotel team on Feb 20, 2020
Thanks a lot dear value guest.

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon séjour
Personnel très serviable et professionnel. Chambre spacieuse et moderne très adaptée à notre séjour famille. Piscine très agréable. Par contre le petit-déjeuner est très impersonnel, la salle est sombre et les produits peu attrayants.
Stayed 1 night in Aug 2019
Response from Anna on Aug 19, 2019
Dear Guest Thanks a lot for your time with us. Thanks

8/10 Good

Lars

Liked: Cleanliness, property conditions & facilities, room comfort
So, so...
Quite an uncomfortable location but otherwise an ok hotel. Good breakfast and spacious room. One huge negative was the transport arranged by the hotel to get to the airport when leaving: rude driver, tatty and old battered car - a weck, actually - hot and very unpleasant. That alone is a reason not to stay again at this hotel.
Stayed 3 nights in Jun 2019

10/10 Excellent

Emil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Впечатляет
Высококлассный отель в Тбилиси. Очень отзывчивый персонал. Специально для нас искали продукты без глютена. Вид из окна на Тбилиси просто потрясающий. При этом гостиница в 10 минутах неспешной ходьбы от здания Парламента, 15 минут от площади Свободы, и в 5 минутах от фуникулера.
Stayed 2 nights in Feb 2019
Response from Anna on Mar 27, 2019
Dear guest On behalf of Astoria Tbilisi team Thanks a lot for amazing feedback, we appreciate your time you spent and share with us. Looking forward to serve you again. Thanks

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отдых в гостинице Астория
Очень понравилось обслуживание персонала! Особое Спасибо менеджеру Гиорги , все на высшем уровне
Stayed 2 nights in Dec 2018
Response from Anna on Dec 24, 2018
Dear Mr Roman Thanks a lot for your valuable time and positive feedback. Look forward to serve you again at Astoria Tbilisi hotel Thanks

8/10 Good

Rutjaphan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2018
Response from Anna on Dec 10, 2018
Dear Guest Thank you for your time, such positive feedback and for stay at Astoria Tbilisi hotel.

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Замечательный отель,вежливый персонал, вкусные завтраки, большие и удобные номера. В номере есть халат и тапочки, два больших окна. Что касается месторасположения, то с одной стороны оно замечательное - в 10 минутах главная улица, парламент и другие правительственные здания. Сама гостиница с видом на зеленый парк в тихом месте, что тоже очень хорошо. Но дорога к центральной улице представляет собой очень крутой спуск (и подъем соответственно), не всех это может устроить.
Stayed 4 nights in Oct 2018
Response from Anna on Nov 5, 2018
Dear Olga We are thankful for such great feedback from your side. We appreciate your time that you share for us, Thanks for your choice and stay at Astoria Tbilisi hotel. Best regards

8/10 Good

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Anna on Oct 25, 2018
Dear Guest Warm greetings from Tbilisi. Thanks for your valuable time and choice. We are looking forward to serve you again at Astoria Tbilisi hotel.

8/10 Good

ZHANETTA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Хорошее место для милого отеля
Чудесные сотрудники на ресепшене, внимательные, отзывчивые; чистота в номере, прекрасный вид с лоджии, завтрак довольно скуден. Общее впечатление очень хорошее
Response from Anna Chachanidze on May 14, 2018
Dear Zhanetta Thanks for choosing our hotel and for your kind feedback. Look forward to serve you again in Astoria Tbilisi hotel. Best regards

4/10 Poor

Dmitry

Disliked: Cleanliness, property conditions & facilities, room comfort
Отель не соответствует 4*- максимум3+
Stayed 2 nights in Nov 2017
Dear Dmitry! First of all thanks for choosing Astoria Tbilisi hotel. All our staff members work hard to make sure our gusts are comfortable , so kindly ask you to share your experience with us, It`s very important to improve your next stay at Astoria Tbilisi hotel. According to your feedback we will try our best and hope see you in our hotel in nearest future. Thanks a lot