Family Room, 2 Bedrooms (New building) | Minibar, in-room safe, desk, rollaway beds
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Reviews of Ambassadori Hotel Tbilisi

5 out of 5
Ambassadori Hotel Tbilisi
17 Shavteli Street, Tbilisi

Reviews

8.4

Very Good

Rating 10 - Excellent. 96 out of 171 reviews" "
Rating 8 - Good. 38 out of 171 reviews" "
Rating 6 - Okay. 17 out of 171 reviews" "
Rating 4 - Poor. 10 out of 171 reviews" "
Rating 2 - Terrible. 10 out of 171 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

BADER

Stayed 4 nights in Apr 2024

10/10 Excellent

Alexey

Stayed 6 nights in Apr 2024

10/10 Excellent

Darren

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Ram

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plush interiors very clean and Shining. Goga at Bell desk very helpful Also Reception staff very polite & helpful Room tends to get hot at times but reception can sort that easily Overall very great experience
Stayed 3 nights in Nov 2023

10/10 Excellent

Darren, Burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with everything, great customer service, very understanding staff. Speak multiple languages for support.
Stayed 1 night in Nov 2023

10/10 Excellent

Sergey, Alpharetta

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, secured, clean, convenient to all the attractions, you can just walk everywhere from there
Stayed 5 nights in Oct 2023

10/10 Excellent

Ekaterina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good.
Stayed 5 nights in Sep 2023

2/10 Terrible

arik

Disliked: Staff & service, amenities
Not five star, it’s all
Stayed 1 night in Jul 2023

10/10 Excellent

Rachele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
5 star hotel! The best experience we ever had! The staff was so nice and accommodating, the room was impeccable and the amenities were top notch. A real 5 star experience. Really hope to come back soon!
Stayed 2 nights in Jun 2023

4/10 Poor

Ajay

Liked: Cleanliness, staff & service
Dispointing
No veg food
Stayed 3 nights in Apr 2023

4/10 Poor

Pratik

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The staff at the hotel promised many things but never actually did what they said. It is spring time so the rooms were very warm and we requested for the AC to turned on. Initially they argued that the AC is on but when I asked them why it is blowing hot air, they said that the entire hotel is on heating system for winter and the AC is not on yet. It would have been fine to open the windows as it was cool outside but the hotel is on the main road so it is impossible to sleep due to the noise if the windows are open. We asked for alternate rooms and thinner blankets, however they would promise to have a solution by the time we came back from our tours in the evening. Day after day passed till we left and absolutely nothing was done. They didn't care about a negative review.
Stayed 3 nights in Apr 2023
Response from Hotel Team on Apr 11, 2023
Dear Mr. Pratik, first and foremost, thank you for taking the time to share your feedback with us. We would like to express our apologies that you had a negative experience in our hotel and that your stay didn't meet your expectations.Your feedback is vital to our success, and we will be using this as a learning experience to improve our service more.Please accept our sincere apologies, that issue wasn’t solved during your stay,We hope that you give us another chance and that your next visit at our hotel will be wonderful. Looking forward to welcoming you back.Kind regardsHotel Team

10/10 Excellent

Stephen, Belrose

Traveled with partner
Liked: Cleanliness, staff & service
Very pleasant stay. Excellent location and comfortable rooms. Staff very attentive and courteous.
Stayed 5 nights in Oct 2022

10/10 Excellent

yosef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2022

10/10 Excellent

Elnaz

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

2/10 Terrible

Shlomo

Disliked: Property conditions & facilities
Not recommended
Terrible reception. Low standard breakfast (many items, not tasty, cold pastries). In the corridors of the hotel there is a strong smell of cigarettes.
Stayed 4 nights in Oct 2022

10/10 Excellent

??????

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 5 nights in Sep 2022

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly and helpful.
Stayed 1 night in Sep 2022

6/10 Okay

Arun

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stay at Annassosori
Front staff was excellent. There was a very rude head of restaurant. Absolutely obnoxious and rude. He wouldn’t let us sit in the empty restaurant and work and was showing attitude. We didn’t complain to the front desk. The location of the restaurant is great and overall stay was comfortable
Stayed 3 nights in Sep 2022

10/10 Excellent

Sarkis

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place in Tbilisi
Stayed 1 night in Sep 2022

6/10 Okay

revivit

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good value just ok
Ok Hotel, excellent location , Stern Casino guards, not good value for money. Breakfast, nice selection, should have freshly squeezed juice, Made to order eggs pretty bad . Shame about the fake flowers everywhere instead of real flower arrangement as expected from a 5 star hotel with these rates.
Stayed 2 nights in Sep 2022
Response from Milena Reservation Agent on Sep 13, 2022
First, we want to thank you for your feedback. You had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, Your remarks are well noted and we will make every effort to remove all shortcomings as soon as possible. We will try the next time to be more than expected. We hope You will be giving us another chance and returning to our hotel in the future. Kindly, Hotel Team

10/10 Excellent

WALEED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantabulous
Excellent hotel, close to everything
Stayed 7 nights in Aug 2022

2/10 Terrible

Urs, Springfields

Disliked: Staff & service
I got quite a large room, but the view was just to a building which was 7m away. I cannot recommend this hotel. Staff was not helpful.
Stayed 3 nights in Aug 2022

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Helpful and friendly staff. Great location. Beautiful city.
Stayed 3 nights in Jul 2022

10/10 Excellent

nancy

Stayed 6 nights in Jun 2022

6/10 Okay

roya

Stayed 6 nights in Jun 2022

10/10 Excellent

majed

Business traveler
Liked: Staff & service, property conditions & facilities
Business stay
Good location .. 2 Historical and New hotels together (Nice Spa Staff) Amazing Hair Saloon .. Rooms Carpet needed better cleaning and bed mattress is very stiff .. 🌷
Stayed 3 nights in Jun 2022

10/10 Excellent

Pankaj

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Excellent Hotel and more over it's location is awesome. Everything is walkable.
Stayed 2 nights in Jun 2022

10/10 Excellent

Jan Olaf

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Pablo L

Stayed 1 night in Mar 2022

8/10 Good

Phawan, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and breakfast was really good. Fantastic location.
Stayed 2 nights in Dec 2021

8/10 Good

Carla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and hotel and the restaurants had really good food. The only thing we didn't like is that our room didn't have a proper window (only a small one to the hallway) as it was located in the old part of the hotel. We took the standard room.
Stayed 3 nights in Nov 2021

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is beautiful. It’s probably the nicest hotel in Tbilisi. The locations is good and the restaurants are great. The only issue I had was housekeeping would clean the room even when I leave the DND sign on.
Stayed 2 nights in Nov 2021

2/10 Terrible

Ricardo, Jacksonville

Disliked: Amenities
Horrible customer service! I do not recommend - you can find nicer options and better prices, with great customer service anywhere else in the city.
Stayed 1 night in Nov 2021

8/10 Good

SHULAMIT

Stayed 7 nights in Jun 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 1 night in Jun 2021
Response from Milena Reservation Agent on Jul 4, 2021
Dear Guest. Thank You for taking the time to review Your stay with us. Looking forward to seeing You again soon. Kindly, Hotel Team

10/10 Excellent

Dror

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Milena Reservation Agent on Jul 4, 2021
Dear Dror,Thank You for Your review and for choosing our hotel. We are happy that You enjoyed Your stay and looking forward to having You again as a guest in our hotel. All the best! Kindly, Hotel Team

10/10 Excellent

Asher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotle in tibilisi
Stayed 2 nights in Jun 2021
Response from Milena Reservation Agent on Jul 4, 2021
Dear Happy Guest Asher. Thank You for giving us a perfect rating, we are sure our entire hotel staff enjoyed catering to Your needs as much as You enjoyed Your stay. Take care! Kindly, Hotel Team

10/10 Excellent

Rolans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ingus Miami
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Hotel is located in a very good area, city center of tbilisi, very clean and chich hotel, the only thing was that the staff were very cold, not welcoming.
Stayed 4 nights in Apr 2021

4/10 Poor

Matthew, New Haven, CT

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I had very high hopes for my two stays at the Ambassadori Hotel, but unfortunately, I was severely let down. The hotel lobby is quite pretty, but you will have to deal with tons of people walking in for the casino, and lots of these people are the types that think they are better than others because they have a lot of money. You constantly feel that they are staring at you and talking about you as a tourist. The front desk staff were friendly and clearly wanted to be helpful. However, they simply could not make up for a room that was not up to snuff. The biggest issue is the fact that the temperature in the room cannot be controlled from the room. As a result, my room was bordering on 80 degrees Fahrenheit for the duration of my stay. The hotel said there was nothing they could do, because if they cooled down my room, others may complain that their room is too cold. The inability to control the temperature in a room at an alleged 5-star hotel is inexplicable. I was literally made sick by the terribly high temperatures in my room. I could not even open the window to cool things down, as it was so loud outside due to the casino patrons, and in addition, when I opened the window, lots of mosquitoes would fly into my room, presenting another danger. Further, the temperature outside was not too much cooler, such that leaving the window open would have been to no avail anyway. Room was dysfunctional - heated floors didn't work, closet bolted shut. Expedia has capped my review.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Response from Ambassadori Tbilisi Hotel on Mar 4, 2020
Dear Happy Guest, Thank You for giving us a perfect rating, we are sure our entire hotel staff enjoyed catering to Your needs as much as You enjoyed Your stay. Take care! Kindly, Hotel Team

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, amazing spa facilities, modern rooms
Stayed 2 nights in Feb 2020
Response from Ambassadori Tbilisi Hotel on Feb 20, 2020
Dear Happy Guest. Thank You for giving us a perfect rating, we are sure our entire hotel staff enjoyed catering to Your needs as much as You enjoyed Your stay. Take care! Kindly, Hotel Team

10/10 Excellent

ALQALLAF, Kuwait

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury hotel in a quiet area, close to old Tbilisi, peace bridge and sights, walk less than 15 minutes.
Stayed 2 nights in Feb 2020
Response from Ambassadori Tbilisi Hotel on Feb 20, 2020
Dear Happy Guest. Thank You for giving us a perfect rating, we are sure our entire hotel staff enjoyed catering to Your needs as much as You enjoyed Your stay. Take care! Kindly, Hotel Team

10/10 Excellent

Joanna, UK

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the room and everything else about the hotel , wonderful sushi
Stayed 4 nights in Feb 2020
Response from Ambassadori Tbilisi Hotel on Feb 20, 2020
Dear Happy Guest. Thank You for giving us a perfect rating, we are sure our entire hotel staff enjoyed catering to Your needs as much as You enjoyed Your stay. Take care! Kindly, Hotel Team

10/10 Excellent

galit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020
Response from Ambassadori Tbilisi Hotel on Jan 30, 2020
Dear Happy Guest. Thank You for giving us a perfect rating, we are sure our entire hotel staff enjoyed catering to Your needs as much as You enjoyed Your stay. Take care! Kindly, Hotel Team

2/10 Terrible

igal

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
wery bad hotel
i got a room with problem in the heat condition. always temp on 30. even when it is off. i told them about that and they let me wait like that for 1 hour. after i said i dont want to stay in that room they gave me another room. small bed and all things in room small and cheaper. it is 5 star hotel but room that is maby 2 star.
Stayed 4 nights in Dec 2019
Response from Ambassadori Tbilisi Hotel on Dec 31, 2019
Dear Guest, we would like to thank you very much for having chosen Ambassadori Tbilisi Hotel and for taking the time rating your stay with us. We are grateful for your feedback as it helps us to constantly improve our service. We checked your case with reception and came to know that you were transferred to the room of the same category. We would like to apologize for any inconvenience you might have experienced during your stay. We hope You will be giving us another chance and returning to our hotel in the future. Kindly hotel Team

10/10 Excellent

orna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Ambassadori Tbilisi Hotel on Jan 30, 2020
Dear Happy Guest. Thank You for giving us a perfect rating, we are sure our entire hotel staff enjoyed catering to Your needs as much as You enjoyed Your stay. Take care! Kindly, Hotel Team

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities
my room. had no window and was next to shish club which I could smell and here the noise people enjoying themselves till late. I think this room should be used as a storage cabin.or it could be rated as a 3 star hotel. but the property itself from outside looks very classy and chick also the lobby is classy. the facilities are adequate
Stayed 3 nights in Dec 2019
Response from Ambassadori Tbilisi Hotel on Dec 16, 2019
Dear guest, thank you for taking time to write the review. We are truly sorry and would like to apologize for the inconvenience. We hope You will be giving us another chance and returning to our hotel in the future. Kindly, Hotel Team

4/10 Poor

Zion nahorai

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019