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Reviews of Royal Orchid Guam Hotel

3 out of 5
Royal Orchid Guam Hotel
626 Pale San Vitores Road, Tumon, Tamuning

Reviews

6.6
Rating 10 - Excellent. 168 out of 1000 reviews" "
Rating 8 - Good. 300 out of 1000 reviews" "
Rating 6 - Okay. 284 out of 1000 reviews" "
Rating 4 - Poor. 146 out of 1000 reviews" "
Rating 2 - Terrible. 102 out of 1000 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel good value. One issue was shower water pressure was low. Over all good value
Stayed 5 nights in Apr 2024
Response from Rose on May 8, 2024
Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel to be good value overall. Your satisfaction is important to us, and we're glad that you had a positive experience with us.We appreciate your feedback regarding the low water pressure in the shower. Ensuring a comfortable and enjoyable stay for our guests is our priority, and we will certainly look into ways to address this issue to enhance the overall experience for our guests.If you have any further suggestions or if there's anything else we can do to improve your future stays with us, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for an even better experience in the future.Thank you for choosing to stay with us, and we look forward to serving you again soon.

8/10 Good

Ella Rose

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The room is really good. Very comfortable bed. Hope they have in room dining.
Stayed 1 night in Apr 2024
Response from Rose on May 8, 2024
We're thrilled to hear that you enjoyed your stay with us and found our room to be comfortable, especially the bed. Your comfort is our top priority, and we're delighted that you had a restful experience.Regarding in-room dining, we're pleased to inform you that we do offer this service for our guests' convenience. Whether you're craving a delicious meal or a light snack, our in-room dining menu provides a variety of options to choose from.If you have any specific dietary preferences or special requests, please feel free to let us know, and we'll do our best to accommodate them.Thank you for choosing to stay with us, and we hope to have the pleasure of serving you again soon.

4/10 Poor

Alex

Disliked: Cleanliness, amenities, property conditions & facilities
Musty smell in hallways. Musty smell in rooms. Stains on bed and chair. Air conditioning temperature was not consistent. No hot water from shower or sink. Parking garage needs more lighting and parking stalls need to repainted. Random people loitering in parking garage all times of the day (safety concern)
Stayed 2 nights in Apr 2024
Response from Rose on May 8, 2024
Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you experienced during your stay. Your feedback is invaluable to us, and we take it seriously as we strive to provide the best possible experience for our guests. Here's how we plan to address each of your concerns:Musty smell in hallways and rooms: We apologize for any discomfort caused by the musty smell. We will investigate the source of this odor and take steps to improve ventilation and air quality throughout the hotel.Stains on bed and chair: We're sorry to hear about the stains on the bed and chair. This falls short of our cleanliness standards, and we will ensure that our housekeeping team pays extra attention to detail when cleaning and inspecting rooms in the future.Inconsistent air conditioning temperature: We understand the importance of maintaining a comfortable temperature in our rooms. Our maintenance team will inspect the air conditioning units to ensure they are functioning properly and provide consistent cooling/heating as needed.Lack of hot water from shower or sink: We apologize for the inconvenience caused by the lack of hot water. Our maintenance team will promptly address this issue to ensure that hot water is readily available in both the showers and sinks for our guests.Parking garage lighting and repainting: We will assess the lighting situation in the parking garage and make any necessary adjustments to improve visibility and safety. Additionally, we will schedule a repaint of the parking stalls to enhance the overall appearance and functionality of the garage.Loitering in parking garage: We take the safety and security of our guests very seriously. We will work with our security team to monitor and address any instances of loitering in the parking garage to ensure a safe environment for all guests and visitors.Once again, we apologize for the inconveniences you experienced during your stay. We appreciate your feedback, and we hope to have the opportunity to welcome you back

10/10 Excellent

Maritess

Stayed 2 nights in Mar 2024

8/10 Good

Ardean Hugh

Convenient to shopping and eating establishments.
Stayed 5 nights in Apr 2024
Response from Rose on May 8, 2024
Thank you for highlighting the convenience of our location in relation to shopping and dining establishments. We're glad to hear that you found our hotel to be well-situated for accessing these amenities.We understand the importance of offering our guests easy access to shopping and dining options, and we're delighted that our location met your needs in this regard. Whether you're looking to explore local cuisine or indulge in some retail therapy, we're pleased to provide a convenient base for your adventures.Should you have any recommendations or specific preferences for shopping or dining experiences in the area, please feel free to share them with us. We're always eager to help our guests make the most of their stay by providing insider tips and suggestions.Thank you for choosing to stay with us, and we hope to welcome you back soon for another enjoyable visit.

6/10 Okay

Ysabella Marie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Richard, Yigo

Disliked: Cleanliness, amenities
Smelled of mold and air conditioner was not adequately cooling the room.
Stayed 1 night in Mar 2024
Response from Royal Orchid Guam Management on Apr 23, 2024
Hafa Adai! Thank you for your comment. About the air conditioner, we took immediate action. It is fixed, it's been running pretty good. As for the smell, we have installed UV lights in each room to eliminate the mold smell. We apologize for any discomfort you may have experienced during your stay. We hope to see you again in the future.

10/10 Excellent

Lisa Ann R

The room was really nice
Stayed 1 night in Mar 2024
Response from Rose on May 8, 2024
We're delighted to hear that you enjoyed your stay and found the room to be to your liking. Providing comfortable and pleasant accommodations for our guests is a top priority for us, and we're thrilled that you had a positive experience.If there's anything specific you appreciated about the room or if you have any suggestions for how we can further enhance our guests' experiences, please feel free to let us know. Your feedback is invaluable to us as we strive to continually improve and exceed our guests' expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit in the future.

6/10 Okay

Lani Mae

Stayed 5 nights in Feb 2024

6/10 Okay

Esther

Stayed 1 night in Feb 2024

4/10 Poor

Amber

Stayed 1 night in Feb 2024

6/10 Okay

Arthur

Liked: Staff & service
Good for the price. Details and Maintenance not!
Reasonable price and friendly service. Hotel needs some maintenance in and out. Parking lot; fire exit; escalator all need to be repaired or cleaned. Room is clean but details are not there. Bedding looks unprofessional done.
Stayed 1 night in Feb 2024

4/10 Poor

BRANDON

Disliked: Amenities, property conditions & facilities
Foul smell
Stayed 1 night in Feb 2024

2/10 Terrible

paul

Stayed 2 nights in Feb 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd Chance
I wanted to give this hotel another chance since I stayed there over a year ago. I thought by this time, issues would have been addressed and taken cared of. I was wrong. The hotel is generally dirty with stench of mold and stains all over glass, wood, tiles and marble surfaces. The housekeeping is terrible. Long hairs can be frequently after the room is serviced. I can clean the mirror better! And dust on surfaces is a common occurrence. Maintenance people are doing construction starting at 9AM. Couldn’t sleep in with the noise. Escalator going up to the lobby doesn’t work. Only 1 of the 2 elevators work. Never again.
Stayed 2 nights in Feb 2024

8/10 Good

Ryan

Liked: Staff & service
Disliked: Property conditions & facilities
No hot water for showers and wifi didn’t work at all
Stayed 3 nights in Feb 2024

2/10 Terrible

Brice

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was cheap. Had potential for a nice hotel but super dirty and had cockroaches inside the rooms.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mendbayar

Traveled with family
Liked: Staff & service
Stayed 5 nights in Jan 2024

8/10 Good

James

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Jose

Business traveler
Liked: Cleanliness, staff & service
The first night, there was a strong odor from, perhaps, the drainage. It smelled like from a sewer line or septic tank. The water heater was not working and was fixed after my third day of stay. The front desk staff were friendly and helpful. One gentleman coordinated with the maintenance to check our rooms and remedy the issues.
Stayed 4 nights in Jan 2024

10/10 Excellent

Marlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I njoy staying here whenever i am on island
Stayed 1 night in Jan 2024

8/10 Good

Shallon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is a diamond in the rough. Needs a little improvement. Overall loved our room, except the 3 large roaches we had to kill, was very comfortable. Water was not hot. The only restaurant was Tony Romas. The hotel is pretty! Has lots of potential. No ice makers? Otherwise would stay there again.
Stayed 1 night in Jan 2024

8/10 Good

Clifford

Liked: Amenities
Stayed 1 night in Dec 2023

4/10 Poor

Natasha

Liked: Staff & service
Disliked: Property conditions & facilities
- Our reservation was for a room with two twin beds.
Stayed 2 nights in Dec 2023

2/10 Terrible

MaryAnn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Leslie

Liked: Cleanliness, staff & service
Stayed at this hotel for weeks at a time between 1999 and 2004 and off and on through 2016. It had several on-site restaurants, convenience store, bridal shop, karaoke bar, and USO. Now, it seems somewhat rundown, even with new tile flooring in the rooms and fancy toilets and shower fixtures. Some signage still mention long-closed on-site businesses, escalators do not work, only one elevator seemed to work, at least 3 vehicles covered with dust appear to be abandoned on the fourth floor of the parking garage, and a trash pile on the north side of the hotel infested with rats can be seen from guest rooms. Faster and more reliable internet would likely increase stays by military personnel and contractors
Stayed 2 nights in Dec 2023

10/10 Excellent

Kyl

Stayed 1 night in Oct 2023
Response from Courtney Mosley on Oct 16, 2023
We appreciate your feedback.

10/10 Excellent

Kyl

Stayed 1 night in Oct 2023
Response from Courtney Mosley on Oct 12, 2023
We appreciate your feedback.

10/10 Excellent

Elvira

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Love this hotel
Stayed 3 nights in Oct 2023
Response from Courtney Mosley on Oct 12, 2023
We appreciate your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Royalty
Great stay great staff But no hot water and dust underneath couch
Stayed 1 night in Sep 2023
Response from Courtney Mosley on Sep 14, 2023
Hafa Adai,We appreciate your feedback!

2/10 Terrible

Natalia

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Did not accommodate a medical circumstance reason for a reservation that was booked less than 24 hours
Stayed 1 night in Sep 2023
Response from Courtney Mosley on Sep 11, 2023
Thank you for your feedback.

6/10 Okay

Karen

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The bathroom was beautiful! and My partner and I slept great throughout the night. Pillows were soft , bed was firm and had something similar to a weighted blanket. HOWEVER when i opened the drawer to put my things in , there was trash in there (possibly from previous customer) and hot water faucet was not working on the bathtub. There also wasnt a balcony , so we had to walk a good few minutes all the way to the garage (if someone needed to smoke). There is a good restaurant downstairs and a bar-cade (bar arcade). and the location is next to a few other restaurants and a store.
Stayed 1 night in Aug 2023
Response from Courtney Mosley on Aug 27, 2023
We do apologize for the inconvenience as we are a Non-Smoking Hotel. We have given the above information to the management team. Thank you for your feedback.

6/10 Okay

Kelly

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The room was "recently remodeled" but was done very poorly and dirty.
Stayed 1 night in Aug 2023
Response from Courtney Mosley on Aug 21, 2023
Hafa Adai,We appreciate your feedback!

4/10 Poor

ERNEST

Disliked: Staff & service
after a Typhoon!
Stayed 14 nights in Jun 2023
Response from Courtney Mosley on Aug 21, 2023
Hafa Adai,We appreciate your feedback!

4/10 Poor

Javory

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and the room was nice and clean but the only thing I didn’t like was that the cable in my room wasn’t even working and I couldn’t connect to the Wi-Fi called the front desk and the lady was very nice she came up to the room and checked on it before the maintenance came and she stayed to see if it got fixed unfortunately it wasn’t something easy so I was left without a tv
Stayed 3 nights in Aug 2023
Response from Courtney Mosley on Aug 16, 2023
Hafa Adai,We appreciate your feedback. We have informed management off the issues. We do apologize for the inconvenience.

2/10 Terrible

Malico

Stayed 1 night in Jul 2023
Response from Courtney Mosley on Aug 27, 2023
We appreciate your feedback.

6/10 Okay

Emily

Stayed 1 night in Jul 2023
Response from Courtney Mosley on Jul 23, 2023
We appreciate your feedback.

6/10 Okay

Marian Kay

Stayed 1 night in Jul 2023
Response from Courtney Mosley on Aug 6, 2023
We appreciate your feedback.

4/10 Poor

Evita

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Lots of things were broken such as microwave, shower head was slow, drain cover for tub was missing
Stayed 3 nights in Jun 2023
Response from JennaRose on Jul 17, 2023
We appreciate your feedback. The concerns have been brought to our management team for immediate corrective actions.

2/10 Terrible

Anne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I understand all my negatives are due to typhoon. Royal orchid hotel was once a gorgeous hotel. Tony Roma is an expensive restaurant, no breakfast place, parking is gravel, elevators were not working or very inconvenient. I didn't stay but 2nights so my review isn't too important....but you asked
Stayed 2 nights in Jun 2023
Response from JennaRose on Jul 17, 2023
We appreciate your feedback. We have brought this to our managements attention for possible corrective actions and to better our establishment

2/10 Terrible

craig

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID AT ALL COSTS!
the entrance is on the 1st floor and the check in reception is on the 2nd floor...the elevators were out of order...so you have to drag your luggage up the escalators piece by piece...the wifi is garbage...and for reason unknown to me they won't return my security deposit...avoid this place like the Bubonic plague!
Stayed 1 night in Jun 2023
Response from Jenna Rose on Jul 4, 2023
Hafa Adai, We apologize for any inconvenience caused during your stay. We appreciate your feedback and it has been forwarded to our management team for immediate corrective actions.

4/10 Poor

Darling

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Jenna Rose on Jul 4, 2023
Hafa Adai, Thank you for choosing the Royal Orchid Guam and rating us. We appreciate you.

10/10 Excellent

Elvie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall stay was great. hotel needs to update their lighting in the gravel parking lot and update the parking space as well instead of gravel, it should be paved. It is a very dark area and unsafe for guests to my opinion. The room was very nice tho.
Stayed 1 night in Jun 2023
Response from Jenna Rose on Jul 4, 2023
Hafa Adai, Thank you for your review. Your suggestion has been forwarded to our management Team.

6/10 Okay

Alan

Business traveler
I wouldn’t stay at this hotel again
Hotel charges for daily use of pool, daily use of gym even when you don’t use them and also charges for bottled water even when you don’t get it.
Stayed 3 nights in Jun 2023
Response from Jenna Rose on Jul 4, 2023
Hafa Adai, We appreciate your feedback. The charges that you see are for accounting supply purposes only. We apologize for any confusion this may have caused. When booking with hotels.com your payment is made to them via web therefore front office issued the wrong invoice.

2/10 Terrible

Scott

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is this a nightmare?
I get it, just recovering from the Typhoon. BUT, if you’re not 100% ready then don’t resume operations. For the locals, it would be a perfect place until their power/electric was restored. For us vacationing, NOT the ideal stay! That said, their “reservation section” holding us to the entire stay and preventing us from canceling midstay because we found MANY hotels which were 100% operational, that’s simply bad business and says a lot about this hotel!!! The many issues were; very low water pressure (Shower & Tub), bugs flying around in the room, A/C lucky if it could cool the room to 75 (humid), main elevators (1of2) working, back elevators were sporadic, lobby had no A/C, and the free WIFI reception was simple horrible. The only positive. Most of the staff who did their best to make our stay bearable. All said though, we’ll NEVER stay there again and would never recommend others either!
Stayed 6 nights in Jun 2023
Response from Jenna Rose on Jul 4, 2023
Hafa Adai Mr. Scott, We apologize for any inconveniences you have encountered during your stay. We appreciate your feedback and it has been forwarded to our management team for immediate corrective actions. We hope that you visit Guam again to enjoy all our island has to offer.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Jenna Rose on Jul 3, 2023
Thank you for your rating.

4/10 Poor

Timothy

Disliked: Cleanliness, property conditions & facilities, room comfort
Mr. Clean needs to make a visit
It was a arop and go for me, but I did have paid more for a better place. Cleaning doesn't seem to be a thing in this place.
Stayed 1 night in Jun 2023
Response from Jenna Rose on Jul 3, 2023
Hafa Adai, Thank you for your feedback. This will be forwarded to our management team for immediate corrective actions.

6/10 Okay

Christian

Business traveler, Traveled with family
Smells. Outdated. Elevator outside funky
Stayed 5 nights in Jun 2023
Response from Jenna Rose on Jul 3, 2023
Hafa Adai, Thank you for your feedback. This will be forwarded to our management team for immediate corrective actions.

4/10 Poor

Corey

Disliked: Cleanliness, staff & service, property conditions & facilities
Very slow check in and check out
Stayed 1 night in Jun 2023
Response from Jenna Rose on Jun 7, 2023
Thank you for your feedback. I have forwarded this review to the management team.

2/10 Terrible

Iowas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like the idea of not allowing me to park my car on their parking garage.
Stayed 2 nights in May 2023
Response from Jenna Rose on Jun 7, 2023
Hafa Adai, We apologize for the inconvenience.