The property is beautiful. The dining, coffee shop and bar options are very good. The rooms were not the cleanest, by far. While the housekeeping staff was very pleasant, they neglected to mop the bathrooms daily (not at all during our 4 night stay!), we had to ask for clean washclothes, bath gel, and body lotion every day. We even tipped $5-$10 per day in hopes of getting minimal housekeeping without having to ask.
The front desk staff was bland. They rarely greeted us upon entry and ext each day (we spent 4 nights here!).
The bell staff, restaurant and bar staff, and security were all very pleasant. Consistently so.
Just an FYI...while we were waiting on the trolley one afternoon, we heard a staff member from another bar state repeatedly on a phone call that he was picking up chicken from Publix to take to the manager at Hotel Haya, then going for a swim at the Haya pool. We later saw him the hotel pool, then a few hours later working security at the bar down the street. Is the Hotel Haya pool for the guests, or open to the public? Its was very crowded. Also, is the entry fee a chicken lunch to the manager?