Cockroaches in my room. Was switched to a smaller room without informing me or my group that it was smaller. Went back to get switched again, walked all the way back to find that the key card I was given didn’t work. Went back again, given correct key card. The whole ordeal took over an hour. Was told that the smaller room was an upgrade. A one bedroom can be an upgrade for four people how? And to wait so long for help after finding over ten large and small cockroaches running all over the bathroom, it was unacceptable. Highly enjoyed the pools and beach access, and the bar Johnny B’s. I’m not the type of person who fishes to be comped, but if not for the cockroaches, for wasting so much time during my 2 day vacation would have been much appreciated.