See all properties
Save

Candlewood Suites West Springfield, an IHG Hotel

2.5 star property
Hotel with free parking, near Big E

Choose dates to view prices

your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Candlewood Suites West Springfield, an IHG Hotel

Exterior
Property amenity
Desk, blackout drapes, soundproofing, iron/ironing board
Exterior
Studio Suite, 1 Queen Bed | Bathroom | Free toiletries, hair dryer, towels
Reviews
8.4

Very good

Popular amenities

  • Hot Tub
  • KitchenKitchenKitchen
  • Pool
  • Pet friendlyPet friendlyPet friendly
  • Parking includedParking includedParking included
  • GymGymGym
The price is CNY1,014
CNY1,140 total
includes taxes & fees
Jun 13 - Jun 14

Explore the area

Map
572 Riverdale St, West Springfield, MA, 01089
  • Popular LocationBig E13 min walk
  • Popular LocationMGM Springfield5 min drive
  • Popular LocationEastern States Exposition5 min drive
  • AirportHartford, CT (BDL-Bradley Intl.)25 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

Ruth
May 28, 2024
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

Room options

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 2 Double Beds

9.3/10 Wonderful

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
LED TV
Fan
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
LED TV
Fan
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite

7.1/10 Good

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
LED TV
Fan
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Suite, 1 Bedroom

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 Bedroom

10/10 Exceptional

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
LED TV
Fan
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed

7.9/10 Good

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
LED TV
Fan
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

8.9/10 Excellent

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
LED TV
Fan
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Indoor pool
Comfort Inn & Suites
Pool
Hot Tub
Parking included
Free WiFi
7.6 out of 10, Good, (694)
The price is CNY969
CNY1,090 total
includes taxes & fees
Jun 13 - Jun 14
Comfort Inn & Suites

About the neighborhood

West Springfield

Located in West Springfield, Candlewood Suites West Springfield, an IHG Hotel is in the business district and near the airport. Olympia Ice Center and Sand Trap Mini Golf at Twin Silos are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Robinson State Park and Chicopee Memorial State Park. Check out an event or a game at Big E, and consider making time for Six Flags New England, a top attraction not to be missed.
Visit our West Springfield travel guideOpens in a new window

What's nearby

  • Big E - 13 min walk
  • MassMutual Center - 4 min drive
  • MGM Springfield - 5 min drive
  • Eastern States Exposition - 5 min drive
  • Baystate Medical Center - 5 min drive

Getting around

  • Springfield Union Station - 7 min drive
  • Bradley Intl. Airport (BDL) - 26 min drive

Restaurants

  • Wood-N-Tap - 15 min walk
  • Puerto Rico Bakery - 4 min drive
  • McDonald's - 9 min walk
  • Dunkin' - 3 min drive
  • Starbucks - 16 min walk

About this property

Candlewood Suites West Springfield, an IHG Hotel

Hotel in the business district
Big E is located near Candlewood Suites West Springfield, an IHG Hotel, which provides a grocery/convenience store, a coffee shop/cafe, and dry cleaning/laundry services. For some rest and relaxation, visit the spa tub. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour gym and a 24-hour business center.
Other perks at this hotel include:
  • An indoor pool
  • Free self parking
  • Tour/ticket assistance, outdoor furniture, and multilingual staff
  • A TV in the lobby, a front-desk safe, and coffee/tea in the lobby
  • Guest reviews speak highly of the helpful staff
Room features
All 71 rooms boast comforts such as air conditioning, as well as thoughtful touches like free WiFi and sound-insulated walls. Guests reviews say good things about the clean rooms at the property.
Other amenities include:
  • Bathrooms with free toiletries and hair dryers
  • 42-inch LED TVs with premium channels and DVD players
  • Kitchens, refrigerators, and dishwashers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels

Entertainment

  • 42-inch LED TV with premium cable channels
  • DVD player
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Stovetop

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Pitbull dog breeds are not permitted.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000503250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield
Candlewood Suites West Springfield

Frequently asked questions

Does Candlewood Suites West Springfield, an IHG Hotel have a pool?

Yes, this property has an indoor pool. Pool access starts at 10:00 AM.

How much does it cost to stay at Candlewood Suites West Springfield, an IHG Hotel?

As of Jun 3, 2024, prices found for a 1-night stay for 2 adults at Candlewood Suites West Springfield, an IHG Hotel on Jun 23, 2024 start from $118.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Candlewood Suites West Springfield, an IHG Hotel pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 60 lbs per pet. There's a fee of USD 25 per pet, per night. Service animals are exempt from fees.

How much is parking at Candlewood Suites West Springfield, an IHG Hotel?

Self parking is free at this property.

What time is check-in at Candlewood Suites West Springfield, an IHG Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Candlewood Suites West Springfield, an IHG Hotel?

Check-out is at 11 AM.

Where is Candlewood Suites West Springfield, an IHG Hotel located?

Situated near the airport, this hotel is within a 15-minute walk of Q Pin 2's and Big E. Connecticut River and Majestic Theatre are also within 1 mi (2 km).

Reviews

8.4

Very Good

Rating 10 - Excellent. 275 out of 571 reviews" "
Rating 8 - Good. 180 out of 571 reviews" "
Rating 6 - Okay. 67 out of 571 reviews" "
Rating 4 - Poor. 33 out of 571 reviews" "
Rating 2 - Terrible. 16 out of 571 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ruth, Springfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

KISEONG

Liked: Cleanliness, staff & service
Good
Stayed 1 night in May 2024

6/10 Okay

CHRIS

Traveled with family
Liked: Staff & service
Bathroom door was missing a piece of the lock so wouldn't close tightly. Black mold where the toilet seat (that was loose) joins the bowl. Shower head had too much pressure and actually was painful to shower as there was no adjustment available to the flow. Bed was comfortable and room was clean.
Stayed 1 night in May 2024

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd stay at this hotel. While it’s not fancy it’s very clean. The rooms are clean, the beds are super comfortable and there is a gym and washing facilities. There a little shop where you can buy food items to cook, drinks, snacks,some toiletries and washing powder. There is not a breakfast option but there is a Dennys next door. Just down the road there is a supermarkets, several stores, a cinema and several restaurants. There’s also a Starbucks and Macdonald near by. The area is very quiet.
Stayed 3 nights in May 2024

6/10 Okay

Joseph

Traveled with partner
Liked: Staff & service, amenities
Staff friendly. Felt old and worn down but good ammenities
Stayed 1 night in May 2024

6/10 Okay

Richard

Traveled with family
The stay was fine, hotel was adequate. Minor inconveniences like bathroom fan not working.
Stayed 2 nights in May 2024

2/10 Terrible

Jeremy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I have never had such a bad experience as I have had here. The room they gave us had a flickering light and they changed our room because they could not fix a light bulb. The new room had Doritos in the drawers and under the recliner. The people above us made so much noise. The TV had 2 scratches across the screen. IN addition there was tape on the walls as if people hung posters up. When we complained that we could not sleep the front desk said they have gotten other complaints. Nothing was done to correct the situation. I was scheduled to stay 2 nights and left after a night of no sleep. The staff at the lobby desk apologized and said I would get refunded for the 2nd night as I had to book another location. I have written them twice and no response other than an automated response stating that they got my email. This room was filthy, and we could not sleep, I would avoid this hotel. Since we could not slip and the place was dirty we should have been comped for the first night. Stay away!
Stayed 2 nights in Apr 2024

10/10 Excellent

Josefina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Kenny, Catasauqua

Business traveler
Liked: Amenities
I was on the first floor and there was a spotlight that was shining directly into the room. No blinds available to close.
Stayed 1 night in Apr 2024

10/10 Excellent

thomas

Very clean and excellent service
Stayed 3 nights in Apr 2024

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Complete kitchen was nice
Stayed 2 nights in Apr 2024

8/10 Good

Pam

Traveled with family
Nothing
Stayed 1 night in Apr 2024

8/10 Good

Cindy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice suites with an awesome kitchenette. Beds and pillows very comfortable and recliner a plus!
Stayed 1 night in Apr 2024

8/10 Good

Katherine

Liked: Staff & service
Disliked: Cleanliness
It was not a good trip ,room was noisy pool was innot good condition hot tub broken which is main reason why staying never again waist of money
Stayed 1 night in Apr 2024

4/10 Poor

Katherine

Liked: Staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Joemarie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice, the only bad thing was that the ed felt like a Full size.
Stayed 4 nights in Mar 2024

10/10 Excellent

Chris prophet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,nice staff ,and the hot tub and pool is fun
Stayed 2 nights in Mar 2024

6/10 Okay

nakeeia

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities
Our room had alot of things wrong. The uce maker didn't work. The ceiling in the bathroom was peeling off. The rack to hang the towels was coming off the wall. I had my daughter with me and there was broken glass in the bowls. The staff was definitely great.
Stayed 2 nights in Mar 2024

10/10 Excellent

Glendy, Springfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, and friendly staff and service.
Stayed 1 night in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Jessica

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Chill property no issue could update pool area but we had a good time. Will be back
Stayed 2 nights in Mar 2024

10/10 Excellent

William

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, comfortable and convenient
Stayed 1 night in Feb 2024

8/10 Good

Kristin

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower head was very harsh. Everything else is always wonderful
Stayed 1 night in Feb 2024

10/10 Excellent

Christa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, the room was clean and we had an overall pleasant stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly place
Just visiting family love the hotel room it looks like an apartment. Thank you
Stayed 1 night in Feb 2024

General hotel information

Reasons to Book
Indoor Pool
Check-In Time
3:00 PM
Check-Out Time
11:00 AM
Star Rating
2.5