Spinea Vacations from $797

This hotel exceeded my expectations in every area. Unfortunately while I was a guest I experienced a horrific situation, ( unrelated to the hotel ). The staff immediately assisted me with everything I needed. I only wish I could remember the names of the staff members who went OVER & ABOVE to help me. In addition I had experience with their sister hotel and had an equally superb time. Employees & staff may be in a position to help guests meet their needs but I can attest that the staff at these hotels were empathetic and absolutely did everything within their power to help. Highly recommend these hotels in Venice for many reasons.

As good as it gets. Excellent location, breathtaking hotel. Staff were the most courteous. Faultless. Mad for an amazing stay.

The front desk guy was more then accommodatable Very nice

Check in was quick & painless once we found the desk. Although we booked San Marco Palace, check in was at Royal San Marco around the corner, which wouldn't have been so bad if we didn't have to drag bags over bridges and steps. Although we were early, they kindly stored our bags until our room was ready. I confirmed before booking that the hotel had a lift. However, our room was a walk down the hall, outside, through a keyed external door, up a flight of stairs, 1 floor in a lift, down a long hallway, more stairs, another lift, through another door to outside, walk a few doors outside, into another keyed door, up another flight of stairs to a lift, down a hallway to our room door. Inside the room door, another half flight of stairs down to access the apartment. If our 83 year old mother wasn't with us, it would have been less of an issue but beware, the family suites are nowhere near the lobby or breakfast room. Good: location, spacious apartment, 2bedroom, 2bath, large living room, small kitchen and looked to have been lovely in its day. Bad: Furniture is old and worn, mattresses are thin, worn and uncomfortable. Pillows are flat and only 1 per person provided. Kitchen had only bottles of water in fridge&disposable plastic cups. No cutlery, glasses, plates...nothing. We requested extra pillows & finally tracked down the maid on day 2 & asked her directly. An electric outlet in the master bedroom was falling out of the wall and unsafe. No water taxi access-dragged bags thru

Our bell hop Sachin was great and helpful. Loved him.