2 outdoor pools, open 8:00 AM to 11:00 PM, cabanas (surcharge)
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Reviews of My Sapphire South Padre Island

4 out of 5
My Sapphire South Padre Island
310A Padre Boulevard, South Padre Island, TX

Reviews

7.4

Good

Rating 10 - Excellent. 8 out of 20 reviews" "
Rating 8 - Good. 4 out of 20 reviews" "
Rating 6 - Okay. 5 out of 20 reviews" "
Rating 4 - Poor. 0 out of 20 reviews" "
Rating 2 - Terrible. 3 out of 20 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Jorge

Stayed 5 nights in Jul 2023

10/10 Excellent

DAVID

Stayed 3 nights in Aug 2022

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful view
Stayed 3 nights in Jul 2021

6/10 Okay

Kaysi C.

Liked: Cleanliness
Not condo pictured
We were not given the condo pictured in the listing. We were in 205. Our fridge did not work and we lost food overnight even after they came and said it was fixed. TVs didn't have anything to watch on them and was told when asked about it that you have to bring your own devices. Jets in tub in master bath would not turn off and were on all night. The next night we were moved to 902 and it was amazing. No problems in this condo!
Stayed 3 nights in May 2021

6/10 Okay

Carol, San Antonio

Traveled with family
Liked: Amenities, property conditions & facilities
Condo was nice BUT ice maker didn’t work; sink clogged entire time; very dusty; buzzing sound in hallway or near exit or condo very hard to determine where it came from, none of the lamps worked in the third bedroom so it was very dark because the light fixture on the ceiling had very dim bulbs.
Stayed 2 nights in Nov 2020

2/10 Terrible

Julie

Traveled with family
Disliked: Cleanliness, room comfort
Don’t waste your money.
The room on pictures and the reality are completely different. It’s not the room as the ad. Very downgrade condo with stain and dirty all over the place. The ice maker doesn’t work. Very poor communication.
Stain on the pollow
It’s said 2 full bed but that’s what I got.
Stayed 3 nights in Sep 2020

6/10 Okay

Laura

Traveled with family
Liked: Cleanliness, room comfort
Don’t do it! Very poor management
When we arrived we saw the large pool was closed. The employees behind the counter said they told everyone two weeks in advance the pool would be closed for Labor Day weekend. We were never notified. I was given a phone number to call but they were closed for the day. When we got to the room the bedding was not configured in the manner I booked. There was a bunk bed in the kids room which caused major grief with the grands because they were too young to sleep up top. And it gets worse. The only TV in the unit that worked was in the living room. The cable boxes were removed from the other 2 rooms! And the cable in the living room was basic. No sports or news channels. The sofa was extremely hard and dirty. Since the main pool was closed we were “allowed” to use the next door pool. It was dirty and over crowded. I paid for one thing and got another. Very disappointed. Will not return. The whole trip I got to look out and see yellow tape around the pool we were supposed to be able to use.
Stayed 3 nights in Sep 2020

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, room comfort
Beautiful hotel! Great service
Stayed 3 nights in May 2020

8/10 Good

Verified traveler

Stayed 6 nights in Jul 2020

10/10 Excellent

HaroldD, SPRING TX

Traveled with family and small children
Liked: Cleanliness, amenities
Great Pool Area....very close to the beach....very clean property
Stayed 3 nights in Jun 2020
Response from My Sapphire on Jun 25, 2020
Thank you so much for your review! We are so happy to hear that you enjoyed your time with us! Until next time!

10/10 Excellent

Jaime, Alice, TX

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully decorated condo with great views. Very Clean and Great staff welcomed us. The washer was a bit tricky to work, but everything was great! Will stay here again!
Stayed 4 nights in Mar 2019

8/10 Good

Elizabeth, Rochester, US

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! The grounds and condos are extremely clean. The pool and hot tub were great and you can't beat the location. Would be nice to have a few more items in the condo (hair dryer, soap for dishwasher, salt, pepper, coffee filters....some basics) to help get by, but overall a great stay and we would come here again.
Stayed 4 nights in Dec 2018
Response from Anabel on Feb 10, 2019
Thank you so much for your review. We appreciate your feedback. We will revisit the condo you stayed at as we require all the items you listed to be in the condo. Thank you so much see you nect time!

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Furniture in the apartment was broken. the lift did not wok, and we had rented an apartment in the 19th floor, and no communication or help from the staff.
Stayed 3 nights in Dec 2017

8/10 Good

Misty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beach was amazing, and so was the pool. Our rooms were comfortable and spacious. My only complaint was that we had to ask a lot of questions in order to know where certain things were. There were lots of amenities such as the restaurant, gift shop, complimentary beach towels, etc. that aren't obvious. You have to ask because they are in the building next door or at desk. They do not help with bags or trash either. Small things but for the price you expect a little more involvement by the staff. But everyone was very polite and it was a clean attractive place as well.
Stayed 4 nights in Aug 2018

10/10 Excellent

Larissa S.

Exceptional view
Beautiful condo! We will be back.
Stayed 3 nights in Jul 2018

6/10 Okay

Carolyn

Stayed 3 nights in Jul 2018

6/10 Okay

Cheryl, Omaha, NE

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room had not been dusted in quite some time. The area rugs had not been vacuum. Walking bare foot you could tell that the floor had not been cleaned. The refrigerator vent at the bottom was full of dust. So bad that if a fire doesn't start the refrigerator will wear out sooner. Chipped coffee cups. They were not safe to drink from. Dust on headboards of beds.
Stayed 4 nights in Jul 2017
Response from MG on Jul 16, 2017
Thank you for your review! We appreciate your feedback as it helps us better serve our guest. We will address these comments to our housekeeping department and make sure they are address immediately. Thank you so much

8/10 Good

Schulenburg Christian Youth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017
Thank you for your review!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sapphire South Padre
The condo was wonderful with a view of the pool and water. It was spacious and everyone had a great time. The boys went to the spa located in the building and had an awesome experience. We will definitely be going back.
Stayed 5 nights in Jun 2017

10/10 Excellent

G&J, Richwood,TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful condo close to the beach
Spent 3 days at Sapphire with another couple. Condo was very roomy and well stocked. The staff were all awesome! Amenities galore- pool, hot tub, spa, theater room, pool, shuffleboard and fooseball tables. Walkway to the beach. Had a wonderful time!
Response from Rental Manager on Jun 6, 2017
Thank you so much for your great review! We are happy to hear that you enjoyed your stay here with My sapphire Rentals.