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关于棕榈海滩度假别墅酒店的点评

4 out of 5
棕榈海滩度假别墅酒店
181 Ocean Avenue, Palm Beach Shores, Singer Island, FL

点评

8.0

很好

10 分 - 超赞。135 条好评，共有 363 条点评" "
8 分 - 还可以。124 条好评，共有 363 条点评" "
6 分 - 一般。59 条好评，共有 363 条点评" "
4 分 - 很差。31 条好评，共有 363 条点评" "
2 分 - 糟糕。14 条好评，共有 363 条点评" "

8.6/10

清洁度

8.0/10

员工和服务

8.4/10

服务设施

7.8/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Cheryl

与家人出行
满意：住宿条件和设施，清洁度
Great resort. Great service!
2024 年 5 月入住 4 晚
PBSR 于 2024 年 5 月 22 日 的回复
Hi Cheryl........We do appreciate you taking the time to send us your feed back which will be shared with the staff.Thanks for staying with us and we do hope to have you vacation with us once again in the near future.

10/10 超赞

Marilyn，Staten Island

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Staff were caring, very helpful, made sure we were comfortable and enjoying our stay. premises and rooms were spotlessly clean.
2024 年 5 月入住 7 晚
PBSR 于 2024 年 5 月 14 日 的回复
Good day........We do appreciate you taking the time to post your compliments and this will be shared with the TEAM. Thank you for staying with us and we look forward to having you with us again.

10/10 超赞

Douglas

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
It was a great value for the money.
2024 年 5 月入住 5 晚
PBSR 于 2024 年 5 月 8 日 的回复
Good day..........Thank you for taking you time to share your experience which will be shared with the TEAM. Looking forward to having you with us once again soon.

4/10 很差

Jeffrey

团体旅客
不满意：服务设施
Its a senior citizen hotel. Not sure why except they have Bingo for them I guess that's a plus for the seniors. Very poor communication. Slow with requests and cleaning takes forever. I had to wait until 4PM to check in and that is not acceptable.
2024 年 4 月入住 4 晚
PBSR 于 2024 年 5 月 8 日 的回复
Good day...........So sorry you had a bad experience during your stay but pleased to know you took the time to bring your experience to our attention. We will continue to work on improving our services. Please remember our check in time is 4pm and sometimes some rooms do take a little longer to be ready.Once again thanks for your review.

6/10 一般

Ryan

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Check in took forever, had problems running cc multiple times. Room was old but nice. Bed was comfortable Valets were nice and pleasant Local neighborhood was a bit loud at night, lots of beeping horns Would stay again
2024 年 1 月入住 4 晚
PBSR 于 2024 年 2 月 16 日 的回复
Good day.......We appreciate you taking the time to share your experience and we will do our best improve on our check in policies. We will share your comments with the staff. Looking forward to having you with us again.

10/10 超赞

Thomas

满意：客房舒适度，清洁度
2023 年 12 月入住 3 晚
PBSR 于 2024 年 2 月 16 日 的回复
Good morning..........Thank you for sharing your experience. Looking forward to having you vacation with us again in the near future.

10/10 超赞

Carlos，LOXAHATCHEE

满意：住宿条件和设施，清洁度
PBSR 于 2024 年 1 月 6 日 的回复
Good morning....Thank you for staying with us and we do appreciate you taking the time to share your experience. Looking forward to you vacationing with us soon.

6/10 一般

Steven

满意：清洁度
2023 年 12 月入住 2 晚
PBSR 于 2024 年 1 月 6 日 的回复
Good morning....Thank you for staying with us and we do appreciate you taking the time to share your experience.

10/10 超赞

Marlene and Allen

满意：服务设施
Great 2nd time at hotel. Everything was great
2023 年 12 月入住 4 晚
PBSR 于 2024 年 1 月 6 日 的回复
Good morning....Thank you for staying with us and we do appreciate you taking the time to share your experience. Looking forward to you vacationing with us soon.

8/10 还可以

Phillip

满意：住宿条件和设施，清洁度
2023 年 12 月入住 3 晚
PBSR 于 2024 年 1 月 6 日 的回复
Good morning....Thank you for staying with us and we do appreciate you taking the time to share your experience. Looking forward to you vacationing with us soon.

8/10 还可以

Doris

与家人出行
满意：服务设施，清洁度
The staff were very friendly, and service was very good. Convenient to the beach and restaurants. Had a nice pool area. We really enjoyed our stay. Thank you.
2023 年 11 月入住 4 晚
PBSR 于 2023 年 11 月 28 日 的回复
Good dayThank you for staying with us and taking the time to share your experience which will be share with everyone. Looking forward to having you again in the near future.

10/10 超赞

Luis

与配偶出行
满意：住宿条件和设施，服务设施
We love everything about this resort,it’s a five stars in every area the staff is very professional and friendly I’m sorry I cannot say anything bad because it was a wonderful experience my Birthday vacation love we are returning meet wonderful couples from other states love this place you don’t need to go out of the resort breakfast are great so is the server five stars
2023 年 9 月入住 4 晚
PBSR 于 2023 年 9 月 19 日 的回复
Good morning....Thank you for taking the time to share your experience which we will share with the staff. Looking forward to having you stay with us again in the near future and continue making your memories.

10/10 超赞

aubrey

满意：服务设施
Excellent location -close to beach and retail
2023 年 9 月入住 2 晚
PBSR 于 2023 年 9 月 12 日 的回复
Good morning....Thank you for staying with us and you taking the time to let us know how your stay was. Looking forward to you staying with us again to continue making your memories.

6/10 一般

Julie

不满意：住宿条件和设施，清洁度
2023 年 8 月入住 2 晚
PBSR 于 2023 年 8 月 9 日 的回复
Thank your for staying with us and taking the time to send us your feedback. Hope you had a great weekend.

10/10 超赞

stevensaundra

满意：住宿条件和设施，清洁度
every thing is there you need poo; beach food drinks everything
2023 年 7 月入住 2 晚
PBSR 于 2023 年 8 月 2 日 的回复
Good day.....Thank you for taking the time to share your experience. Hope you were able to make some memories and is looking forward to another visit soon.

8/10 还可以

真实旅客

与家人出行
满意：客房舒适度，清洁度
Had a hiccup checking in but MOD was able to take care of it and all turned out fine! Very lovely place! Will stay here again when back in West Palm
2023 年 7 月入住 2 晚
PBSR 于 2023 年 7 月 20 日 的回复
Good morning.....We are so happy we were able to make your vacation memorable and turned things around at check in. We will share with the staff and look forward to having you with us again when next in the area.

10/10 超赞

Beverly

与家人及幼儿出行, 与家人出行, 与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Family oriented.
2023 年 7 月入住 2 晚
PBSR 于 2023 年 7 月 11 日 的回复
Good morning, Thank you for staying with us and hope you were able to make some memories. We do appreciate you taking the time to give us your feedback and looking forward to having you vacation with us soon.

6/10 一般

fabiola andrea

满意：清洁度、服务设施、住宿条件和设施
Everything was great except nothing is included just room- paid for laundry parking every day and overpriced lounge chairs/umbrella plus tipping - made it way too pricey
2023 年 6 月入住 4 晚
PBSR 于 2023 年 6 月 27 日 的回复
Good morning...We appreciate your feedback but the Resort does not own/operate beach services, parking or laundry equipment. We will definitely share with all involved. We appreciate you staying with us and taking the time to give your feedback.

10/10 超赞

Kimberly，Albany

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
I loved this property. It was in great condition very clean. The staff was super nice and very helpful. I will definitely be back!
2023 年 6 月入住 4 晚
PBSR 于 2023 年 6 月 24 日 的回复
Good morning Kimberly. Thank you for spending your vacation here with us at Palm Beach Shores. We see that you had a great time which we will share with the staff. Looking forward to having you again soon to continue making your memories.

8/10 还可以

Amanda

与家人及幼儿出行, 与家人出行
满意：清洁度、服务设施、住宿条件和设施
Great experience! Loved the band on Saturday night and comfortable feel.
2023 年 6 月入住 2 晚
PBSR 于 2023 年 6 月 21 日 的回复
Good day....Thank you for staying with us and we appreciate you taking the time to tell us about your experience which we will share. Looking forward to having you with us again in the near future.

10/10 超赞

Theo

满意：住宿条件和设施，清洁度
lots to do within walking distance
2023 年 6 月入住 4 晚
PBSR 于 2023 年 6 月 16 日 的回复
Good morning....Thank you for you feedback which will be shared. Thanks for staying with us

10/10 超赞

Roberto，pittsburgh

满意：住宿条件和设施，清洁度
Great super clean place on the bach
2023 年 6 月入住 3 晚
PBSR 于 2023 年 6 月 13 日 的回复
Good day....We appreciate your feedback, which will be shared with the staff. Looking forward to having you again vacationing with us.

10/10 超赞

Raymond

与家人及幼儿出行
满意：清洁度、服务设施、住宿条件和设施
On beach
2023 年 6 月入住 3 晚
PBSR 于 2023 年 6 月 13 日 的回复
Good day....We appreciate your feedback and thanks for staying with us.

8/10 还可以

Lino

与配偶出行
满意：住宿条件和设施，服务设施
n a
2023 年 6 月入住 2 晚
PBSR 于 2023 年 6 月 8 日 的回复
Thank you for staying with us and hope to see you again soon.

8/10 还可以

Lauren

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Loved our stay overall!! Very spacious suite (though I wish I had had the option to choose ocean view online) with everything we needed. Parking is a breeze and is cheap (same cost whether you self-park or use valet!). The restaurant was great and the tiki bar was nice. Pool could be bigger but was nice and the bartenders ran around taking orders so that was convenient. My only complaint about the pool is that there isn't much shade, if you want it. They don't allow personal chair umbrellas so you're just stuck in the sun all day if you don't get the right spot. The beach access was great and you could bring your own stuff or rent. A beach walk is not for someone with trouble walking there because its a slant! I'm very pregnant and it was difficult and exhausting. The spa offers lots of services and I took advantage of a prenatal massage but was disappointed that they didn't have the appropriate pillow with holes so that I could lie face down (what you really look forward too besides the actual massage!). I don't think they should offer this service until they get one. The location was excellent! Close to stores, restaurants, a park with grills so we walked often! So convenient!
2023 年 5 月入住 4 晚
PBSR 于 2023 年 5 月 26 日 的回复
Good morning.....We appreciate your feedback and will pass on your recommendations to the departments responsible. We are hoping to see you again here vacationing with us in the near future and continue to make memories.

8/10 还可以

juan c

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Nice beach
2023 年 5 月入住 2 晚
PBSR 于 2023 年 5 月 20 日 的回复
Thank you for your feedback which we will share.Hope to have you again in the near future vacationing with us.

10/10 超赞

bruce

满意：清洁度、服务设施、住宿条件和设施
I’ve been a guest at PBSR many times and it is always a dependably great value.
2023 年 4 月入住 5 晚
PBSR 于 2023 年 5 月 19 日 的回复
We appreciate your feedback and will share with staff. Looking forward to having you again.

10/10 超赞

ALFRED

2023 年 3 月入住 6 晚
PBSR 于 2023 年 5 月 19 日 的回复
Thank you for staying with us and hope to have you visit us in the near future.

10/10 超赞

Thomas，Buffalo Grove

满意：清洁度、服务设施、住宿条件和设施
Good location to the shops and bars. Nice set up at pool with food and drink and ocean Bathroom sink drains need to be checked. They drain very slowly
2023 年 3 月入住 4 晚
PBSR 于 2023 年 4 月 1 日 的回复
We appreciate your feedback and will share with the staff. We look forward to having you again in the near future.

4/10 很差

Krista

与配偶出行
满意：清洁度
不满意：住宿条件和设施，服务设施
We stayed for 10 nights. We're 60 and pretty much the youngest guests. There's nothing wrong with that, if that's what you're looking for. The building itself has little to offer in the way of views of any water. The sliding doors in the rooms take two people to open. There's nowhere near enough lighting in the bathroom. The living area of the room has nothing comfortable to sit on if you want to put your feet up at the end of the day. Take out the uncomfortable couch and coffee table and put in a small sectional with recliners at each end. The beach area is owned by someone else so unless you pay $30 to sit in the beach chairs, you need to buy your own and take them with you where you will then be escorted either north or south of the beach property at the building. Excellent housekeeping staff. Hotel staff is very nice. Restaurant and tiki bar are filthy as is the glass doors and windows in the restaurant. The glassware hanging above you in the bar area literally have chocolate and residue on them. A $10 shower caddy to hang on the showerhead would have been really nice so there's at least some place to put soap/shampoo.
2023 年 1 月入住 11 晚
PBSR 于 2023 年 1 月 28 日 的回复
Good dayWe do appreciate your feedback and will definitely look into some of your suggestions. However just a little note from our end, we are currently working on the bathrooms and have completed some which will help with the shower caddy suggestion; sliding doors are also being replaced. We will pass on your experience to the other departments for them to improve the look and service. Thank you for staying with us and hope you will visit us in the future.

10/10 超赞

Stephen

满意：客房舒适度，清洁度
We had a fantastic time. I don’t think I could have picked a better place to stay in this area. Downtown West Palm was minutes away for nightlife and dining. And there were numerous bar and grills with entertainment and dining right next to the hotel. Relaxing beach, access was very convenient, the food at the hotel was very good. Housekeeping was great. The entertainment on site was great, as well as within walking distance. Overall, very relaxing when we wanted to chill, as well as exciting when we wanted to go out. Will definitely come back to Singer Island. If your coming here, 4 things……rent the chairs and umbrella it’s worth it, rent a car so you can explore A1A, Juno beach, Jupiter, and downtown WPB, have dinner at Bimini Twist and have drinks outside at night at Bradley’s. I read a lot of the . reviews before I booked here and numerous ones mentioned it needing to be updated. Don’t let that sway you, the place is nice. The rooms were super clean and overall the whole property is upkept very nicely. Always someone at the front doors to open them for you and always a nice greeting by all staff members. It’s not a young crowd. If your looking for 20-30 yr olds, they’re not here. We seen maybe 3 families with young (but very very well behaved) children. The rest of the crowd was 40’s, mostly 50’s and of coarse, it’s Florida, some retirees that own units here. If your like us (mid 50’s) and want the relaxing vaca, but also want to go live it up. They both are here.
2022 年 11 月入住 6 晚
PBSR 于 2022 年 11 月 12 日 的回复
Thank you Stephen for your positive feedback which we will share with everyone. Looking forward to having you vacation with us in the near future.

10/10 超赞

Doreen

团体旅客
满意：清洁度、服务设施、住宿条件和设施
I love this placed!!! The best staff you'd ever want to meet
PBSR 于 2022 年 11 月 2 日 的回复
Hi DoreenThanks for your positive feedback, which we will share with everyone. Miss seeing you on this trip but hopefully next year.

2/10 糟糕

Rodobaldo

与家人出行
满意：清洁度
不满意：住宿条件和设施，服务设施
Nada, me gustó esa propiedad está pésima necesita una reparación total en las habitaciones y sobretodo los aires acondicionado que ya no sirven primera vez que voy a ese hotel que lo veo tan deteriorado, la comunicación es pésima porque yo puse la reservación para pagar en el hotel y cuando llegue le dije al señor que yo quería pagar en efectivo y me dijo que tenia que ser cuando me fuera a ir y el día de ayer cuando fui para pagar me dijo el señor que estaba que no que tenía que verlo echo el día que llegue entonces no se cual de los dos esta haciendo su trabajo mal en la habitación nunca entraron a limpiar nisiquira a recoger la basura, con esta mala experiencia no pienso volver mas.
2022 年 10 月入住 3 晚
PBSR 于 2022 年 10 月 26 日 的回复
Good morning, So sorry for what you experienced. Unfortunately we no longer accept cash up front. The only way we do not enter the rooms, unless there was a do not disturb sign on the door, as we have been giving service daily and again we are sorry as we do our best to service the rooms daily. We will take care of issues and continue to make improvements so as to accommodate our guests. Thanks for staying with us.

10/10 超赞

Alan

与家人出行
满意：住宿条件和设施，清洁度
Very nice value. Property is in great condition.
2022 年 10 月入住 4 晚
PBSR 于 2022 年 10 月 11 日 的回复
Good morning...Thanks for your review and happy to know we were able to meet your requirements and you enjoyed the property. Looking forward to having you vacation with us in the near future again.

2/10 糟糕

Steven

2022 年 5 月入住 3 晚
PBSR 于 2022 年 10 月 8 日 的回复
Thanks for your feedback and we will continue to work on the areas that needs improvement.

10/10 超赞

Erin

与家人及幼儿出行
满意：清洁度、服务设施、住宿条件和设施
This place was very clean! The staff was so helpful and friendly. They have live entertainment every night and conveniently close to restaurants and grocery store. We were pleasantly surprised at how great it was. I would definitely stay here again.
2022 年 7 月入住 4 晚
PBSR 于 2022 年 7 月 21 日 的回复
Thanks for your positive feed back. We will share with the staff. Hope to see you soon!

8/10 还可以

Danielle

与家人及幼儿出行
满意：清洁度、服务设施、住宿条件和设施
It had a lot of activities, music, liveliness
2022 年 7 月入住 3 晚
PBSR 于 2022 年 7 月 21 日 的回复
Good morning, Thanks for your positive feed back and we will share with the staff.

8/10 还可以

Randy

团体旅客
不满意：住宿条件和设施，清洁度
Customer service was great. Hotel needs an update. Old, worn down, and dirty in places
2022 年 5 月入住 3 晚
PBSR 于 2022 年 7 月 7 日 的回复
Good day: We do appreciate your feed back and will share

6/10 一般

Edwin

满意：客房舒适度，清洁度
2022 年 5 月入住 3 晚
PBSR 于 2022 年 5 月 10 日 的回复
We appreciate you taking the time to grade us and hopefully you will be back with us.

8/10 还可以

Dale

团体旅客
满意：清洁度、服务设施、住宿条件和设施
Great stay- did not get housekeeping ever? Did stop and ask for more towels to my room- didn't happen- the toilet did not flush well. But I would go back because of location.
2022 年 4 月入住 4 晚
PBSR 于 2022 年 5 月 3 日 的回复
We are sorry you did not get your service during your stay. This could have been an honest oversight as we just started doing full service again since covid. Next time please call the desk and they would have taken care of it. Looking forward to having you again!!

10/10 超赞

Sheron

满意：清洁度、服务设施、住宿条件和设施
2022 年 3 月入住 5 晚

6/10 一般

Matthew

满意：客房舒适度，清洁度
Nice, but......
The Hotel was nice, however the AC unit in the room was very loud and old. we had trouble sleeping at night, even watching TV, it was so loud, we turned off to watch movies or shows. service at the restaurant and pool was very slow and the waiters were bad. the spa was excellent, both in terms of staff and masseurs. the pool staff were excellent.
2022 年 3 月入住 6 晚
PBSR 于 2022 年 3 月 29 日 的回复
Hi Matthew....Thank you for your positive feedback which we will share. Thanks for staying with us and hope you will visit us again in the near future.

10/10 超赞

Elizabeth

与家人出行
满意：服务设施，清洁度
We loved our stay at this hotel. All suites, perfect location on the beach, U shape of building blocks strong winds while at the pool. It definately needs cosmetic updating but I wouldn't hesitate to go back. The management and staff were superb.
2022 年 3 月入住 4 晚
PBSR 于 2022 年 3 月 25 日 的回复
Elizabeth, thank you for your feedback, which we will share with the staff. Looking forward to having you with us again.

10/10 超赞

Eleni

2022 年 3 月入住 3 晚

8/10 还可以

Peter

2022 年 2 月入住 5 晚

8/10 还可以

Robert

满意：清洁度、服务设施、住宿条件和设施
2022 年 2 月入住 8 晚

10/10 超赞

Liz Prospect Link to

与配偶出行
满意：服务设施，清洁度
Amazing find. It gets the job done, great location and great price. It’s outdated but who cares it’s super clean and right on the beach and walking distance to restaurants. We will be back!
2022 年 2 月入住 3 晚
PBSR 于 2022 年 2 月 22 日 的回复
We appreciate your feedback and will share with the staff. Looking forward to having you stay with us again.

10/10 超赞

Vicente

满意：客房舒适度，清洁度
Location
Love the location
2022 年 2 月入住 3 晚
PBSR 于 2022 年 2 月 22 日 的回复
Hope you will stay with us again in the near future

10/10 超赞

Doug

与家人出行
满意：清洁度、服务设施、住宿条件和设施
the front desk especially Ulrike was very helpful when i needed to make an adjustment to my reservation. She was terrific
2022 年 2 月入住 4 晚
PBSR 于 2022 年 2 月 16 日 的回复
Thank you for your positive feed back and we will definitely share with the staff. Hope you enjoyed the Resort.

8/10 还可以

shirley

满意：清洁度
Great location but overpriced
This is a great location with lots of restaurants, bars and leisure facilities around but charging top hotel prices for a timeshare experience. The room was comfortable albeit quite standard and old fashioned in style, but at nearly $400 per night with no cleaning or toiletries, overlooking a car park and early check out at 10am this was very overpriced.
2022 年 2 月入住 5 晚
PBSR 于 2022 年 2 月 9 日 的回复
Good day: Thank you for your feedback and you seemed to have enjoyed the facilities despite few draw backs. Since Covid we have not done daily cleaning but will be getting back to doing so soon. Please remember next time you can always ask for a later ck out, up to noon on the wk days without a fee. Hope you will visit us again in the near future.